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REIMAGINING THE BUSINESS EXPERIENCE FOR BANKING AND WEALTH MANAGEMENT


VIRTUAL MASTERCLASS

Thursday, September 30th, 12:00 EST

Senior executives in North America are invited to join this virtual masterclass
on “Reimagining the business experience for banking and wealth management”. It
is a great opportunity to learn how to unlock the power of human potential and
access total workforce transformation with a resilient, productive workforce
experience that thrives in the hybrid world. 

The session will start with an exploration of key trends across the industry and
associated challenges. Participants will also examine emerging best practices
toward adapting to the changes, creating the best experiences for customers and
employees alike.


THE TOPIC

Reimagining the business experience for banking and wealth management

While banking endured a significant impact throughout 2020 due to COVID-19, the
industry was already experiencing disruption on multiple fronts prior to the
outbreak. Dramatic shifts in consumer habits have led banking leaders to rethink
their customer and employee experience strategies to sustain business growth.

The new business experience for banking empowers organizations and employees to
transform the customer experience to now become entirely unique and high-touch,
paving the way for new growth opportunities.

 * How can banks create digital empathy and personalized advice in a world where
   branch usage has dramatically declined?
 * What can banks do to create seamless, connected experiences across channels?
 * How can banks empower their employees to enable a better consumer experience?

WHO IS ATTENDING?

Job titles include VPs, Directors, Heads, Chief Marketing Officers, CEOs, CIOs,
COOs, CXOs, Chief Experience Officers, Head of Retail or Commercial Banking,
Head of Customer Care, Head of Digital innovation, Head of Workplace, Chief
People Officer, CDOs, Digital Transformation Heads, Innovation Heads, Head of
Contact Center, Head of Transformation, and Digital Banking Heads in North
America.

THE AGENDA

12:00 PM: Introduction and Welcome Remarks
12:40 PM: Short Introduction by Avanade
12:55 PM: Closing Remarks
1:00 PM: End of Session


THE HOST

Hosted by Avanade



THE SPEAKERS

MICHELLE BAXTER

Financial Services Executive | Avanade

DR. EDWIN VAN DER OUDERAA

Senior Managing Director Global Lead Customer, Sales and Service Practice |
Accenture

KAREN BAILEY

Global Head, Financial Services Industry, Business Advisories and GSIs |
Microsoft

VEIT SEIGENHEIM

Global Modern Workplace Lead | Avanade & Accenture Microsoft Business Group

MICHELLE CALDWELL

Workplace Experience Executive, North America | Avanade


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Register Now


EVENT DETAIL

Date: September 30, 2021 12:00
Zone: EST
Venue: Virtual
Location: North America


WHY ATTEND?

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CONTACT US



info@ortusclub.com

   +1 323 615 2018

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CONTACT

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531A Upper Cross Street, 04-95 Singapore, 051531

Talk to Ortus

info@ortusclub.com

+1 323 615 2018



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