venturebeat.com Open in urlscan Pro
192.0.66.2  Public Scan

Form analysis
3 forms found in the DOM

GET https://venturebeat.com/

<form method="get" action="https://venturebeat.com/" class="Search">
  <input id="search-input" class="Search__input GlobalNav__text" type="text" placeholder="Search" name="s" aria-label="Search" required="">
  <button type="submit" class="Search__submit" aria-label="Search submit button">
    <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg">
      <g>
        <path fill-rule="evenodd" clip-rule="evenodd"
          d="M14.965 14.255H15.755L20.745 19.255L19.255 20.745L14.255 15.755V14.965L13.985 14.685C12.845 15.665 11.365 16.255 9.755 16.255C6.16504 16.255 3.255 13.345 3.255 9.755C3.255 6.16501 6.16504 3.255 9.755 3.255C13.345 3.255 16.255 6.16501 16.255 9.755C16.255 11.365 15.665 12.845 14.6851 13.985L14.965 14.255ZM5.255 9.755C5.255 12.245 7.26501 14.255 9.755 14.255C12.245 14.255 14.255 12.245 14.255 9.755C14.255 7.26501 12.245 5.255 9.755 5.255C7.26501 5.255 5.255 7.26501 5.255 9.755Z">
        </path>
      </g>
    </svg>
  </button>
</form>

GET https://venturebeat.com/

<form method="get" action="https://venturebeat.com/" class="Search Search--mobile Nav__section--active">
  <input id="mobile-search-input" class="Search__input GlobalNav__text" type="text" placeholder="Search" name="s" aria-label="Search" required="">
  <button type="submit" class="Search__submit">
    <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg">
      <g>
        <path fill-rule="evenodd" clip-rule="evenodd"
          d="M14.965 14.255H15.755L20.745 19.255L19.255 20.745L14.255 15.755V14.965L13.985 14.685C12.845 15.665 11.365 16.255 9.755 16.255C6.16504 16.255 3.255 13.345 3.255 9.755C3.255 6.16501 6.16504 3.255 9.755 3.255C13.345 3.255 16.255 6.16501 16.255 9.755C16.255 11.365 15.665 12.845 14.6851 13.985L14.965 14.255ZM5.255 9.755C5.255 12.245 7.26501 14.255 9.755 14.255C12.245 14.255 14.255 12.245 14.255 9.755C14.255 7.26501 12.245 5.255 9.755 5.255C7.26501 5.255 5.255 7.26501 5.255 9.755Z">
        </path>
      </g>
    </svg>
  </button>
</form>

<form onsubmit="return false;">
  <ul class="firebaseui-idp-list">
    <li class="firebaseui-list-item"><button class="firebaseui-idp-button mdl-button mdl-js-button mdl-button--raised firebaseui-idp-password firebaseui-id-idp-button" data-provider-id="password" style="background-color:#db4437"
        data-upgraded=",MaterialButton"><span class="firebaseui-idp-icon-wrapper"><img class="firebaseui-idp-icon" alt="" src="https://www.gstatic.com/firebasejs/ui/2.0.0/images/auth/mail.svg"></span><span
          class="firebaseui-idp-text firebaseui-idp-text-long">Sign in with email</span><span class="firebaseui-idp-text firebaseui-idp-text-short">Email</span></button></li>
    <li class="firebaseui-list-item"><button class="firebaseui-idp-button mdl-button mdl-js-button mdl-button--raised firebaseui-idp-google firebaseui-id-idp-button" data-provider-id="google.com" style="background-color:#ffffff"
        data-upgraded=",MaterialButton"><span class="firebaseui-idp-icon-wrapper"><img class="firebaseui-idp-icon" alt="" src="https://www.gstatic.com/firebasejs/ui/2.0.0/images/auth/google.svg"></span><span
          class="firebaseui-idp-text firebaseui-idp-text-long">Sign in with Google</span><span class="firebaseui-idp-text firebaseui-idp-text-short">Google</span></button></li>
  </ul>
</form>

Text Content

Skip to main content
VentureBeat Homepage
 * Events
 * GamesBeat

 * Data Pipeline
 * Transform 2022

 * Account Settings
 * Log Out

 * Become a Member
 * Sign In

VentureBeat Homepage

 * 
 * 

VENTUREBEAT

 * AR/VR
 * Big Data
 * Cloud
 * Commerce
 * DataDecisionMakers
 * Dev
 * Enterprise
 * Entrepreneur
 * Marketing
 * Media
 * Mobile
 * Security
 * Social
 * Transportation

FOLLOW

follow us on Twitter follow us on Facebook follow us on LinkedIn Follow us on
RSS

THE MACHINE

 * AI
 * Machine Learning
 * Computer Vision
 * Natural Language Processing
 * Robotic Process Automation

FOLLOW

Follow us on RSS

GAMESBEAT

 * Games
 * Esports
 * PC Gaming

FOLLOW

follow us on Twitter Follow us on RSS

EVENTS

 * Upcoming
 * Media Partner
 * Webinars

GENERAL

 * Newsletters
 * Got a news tip?
 * Advertise
 * Press Releases
 * Guest Posts
 * Contribute to DataDecisionMakers
 * Deals
 * Data Pipeline
 * Jobs
 * VB Lab
 * About
 * Contact
 * Privacy Policy

×


JOIN THE VENTUREBEAT COMMUNITY


FREE: JOIN THE VENTUREBEAT COMMUNITY FOR ACCESS TO 3 PREMIUM POSTS AND UNLIMITED
VIDEOS PER MONTH.

Learn More


SIGN UP WITH YOUR BUSINESS E-MAIL TO CONTINUE WITH TICKET PURCHASE

Please wait...
 * Sign in with emailEmail
 * Sign in with GoogleGoogle

By continuing, you are indicating that you accept our Terms of Service and
Privacy Policy.



SHARE

 * Share on Facebook
 * Share on Twitter
 * Share on LinkedIn

 * VentureBeat Homepage
 * Social Links
 * Newsletters
 * Events
 * Profile


REPORT: 80% OF CONSUMERS WILL TALK TO A BOT IF THEY CAN LIVE TRANSFER TO A HUMAN

VB Staff
April 22, 2022 3:50 PM
 * Share on Facebook
 * Share on Twitter
 * Share on LinkedIn

Image Credit: Andrey Suslov // Getty Images

We are excited to bring Transform 2022 back in-person July 19 and virtually July
20 - 28. Join AI and data leaders for insightful talks and exciting networking
opportunities. Register today!

--------------------------------------------------------------------------------



Chatbots have become an omnipresent feature on consumer websites. But what makes
for a “good” chatbot experience? According to a new report commissioned by
Simplr, the answer, perhaps paradoxically, is the ability to speak with a live
human: 80% of consumers become much more willing to use a chatbot if they know
they can easily and quickly transfer to a live person. 

Live transfer from a bot to a human can have a major impact on long-term
customer loyalty. The report also found that 60% of consumers are more likely to
do business with a brand if there is a seamless transfer to a human agent.
Meanwhile, when a chatbot fails and there is no live transfer available, 60% of
consumers say they are less likely to do business with that brand again. 

1
/
49
Presentation: Building a better AI data engine: How designing a workflow
involving automation and iteration can lead to more accurate models, faster
implementation and 70% cost savings
Read More

1.7M
10



Video Player is loading.
Play Video
Unmute

Duration 0:00
/
Current Time 0:00
Playback Speed Settings
1x
Loaded: 0%

0:00

Remaining Time -0:00
 
FullscreenPlayUp Next

This is a modal window.



Beginning of dialog window. Escape will cancel and close the window.

TextColorWhiteBlackRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentBackgroundColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentTransparentWindowColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyTransparentSemi-TransparentOpaque
Font Size50%75%100%125%150%175%200%300%400%Text Edge
StyleNoneRaisedDepressedUniformDropshadowFont FamilyProportional
Sans-SerifMonospace Sans-SerifProportional SerifMonospace SerifCasualScriptSmall
Caps
Reset restore all settings to the default valuesDone
Close Modal Dialog

End of dialog window.

Playback Speed

0.25x
0.5x
1x Normal
1.5x
2x
Replay the list
 * Powered by AnyClip
 * Privacy Policy


TOP ARTICLES







Presentation: Building a better AI data engine: How designing a workflow
involving automation and iteration can lead to more accurate models, faster
implementation and 70% cost savings


Despite chatbot usage doubling since the onset of the pandemic with 18% having
used a chatbot in the past three months, compared to just 9% in 2020, the
majority of consumers still have a neutral approach towards interacting with
one.

It’s clear that consumers have yet to be convinced that chatbots can deliver the
quality customer service interactions they’re looking for. This represents a
major opportunity for a company that designs chatbot experiences that meet the
expectations of today’s consumer.

The report is based on a quantitative survey of a sample of 1,000 US adult
consumers ages 18-75 who regularly shop for products and/or services online.
Data for this survey was collected from February 24 to March 3, 2022, to gauge
awareness, attitudes and usage of chatbots compared to other customer service
channels. 

Read the full report by Simplr. 

VentureBeat's mission is to be a digital town square for technical
decision-makers to gain knowledge about transformative enterprise technology and
transact. Learn more about membership.

Author
VB Staff

Topics
Business

Chatbots and Virtual Assistants

Commerce

Convo AI

Social





TRANSFORM 2022 REGISTRATION IS LIVE

Hear from senior executives at some of the world’s leading enterprises about
their experience with applied Data & AI and the strategies they’ve adopted for
success.

Register Here





TRANSFORM 2022

Join AI and data leaders for insightful talks and exciting networking
opportunities in-person July 19 and virtually July 20-28.

Register Now


JOIN FORCES WITH VENTUREBEAT AT OUR UPCOMING AI & DATA EVENTS

Sponsor VB Events
 * VentureBeat Homepage
 * Follow us on Facebook
 * Follow us on Twitter
 * Follow us on LinkedIn
 * Follow us on RSS

 * VB Lab
 * Newsletters
 * Events
 * Special Issue
 * Product Comparisons
 * Jobs

 * About
 * Contact
 * Careers
 * Privacy Policy
 * Terms of Service
 * Do Not Sell My Personal Information

© 2022 VentureBeat. All rights reserved.

×

We may collect cookies and other personal information from your interaction with
our website. For more information on the categories of personal information we
collect and the purposes we use them for, please view our Notice at Collection.






×