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Learn how to configure your profile, get notifications from Opsgenie and view
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Start building your teams, integrate your tools and create on-call schedules.
* Get started with Opsgenie as a user
Learn how to configure your profile, get notifications from Opsgenie and view
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Start building your teams, integrate your tools and create on-call schedules.
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Advanced Opsgenie account settings and other reference information
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Learn how to receive and manage alerts, create policies and encrypt alert
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Learn all the ways to create an integration, use Opsgenie's integration
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Opsgenie Cloud
Documentation
*
Get started with Opsgenie as a user
*
Learn how to use Opsgenie as a user
* Configure your profile
* View your on-call schedule
* View who is on-call
* How to get your first alert notification
* Manage alerts through their lifecycle
* Track user events
* Get started with Opsgenie as a stakeholder
*
Get started with Opsgenie as an admin
*
Understand the basic admin tasks in Opsgenie
* Welcome to Opsgenie
*
Read Opsgenie's Quickstart guide
* Get Opsgenie ready to receive alerts
*
Invite users and manage their roles
* Add, invite, update, and delete users
* Learn user roles and permissions
* Search syntax for users
*
Learn about Opsgenie's integrations
* Set up an integrated tool
*
Create and manage teams
* What are teams in Opsgenie?
* Create a team and add members
* Configure a team dashboard
*
Build and manage on-call schedules
* Build an on-call schedule
* How do escalations work in Opsgenie?
* Manage on-call schedules and rotations
* Create an on-call schedule with a daily rotation
* Create an on-call schedule with weekday/weekend rotation
* Create an on-call schedule with business and off-hours
* Override an on-call schedule
*
Learn how Opsgenie works
*
Supported platforms, time zones, and other references
* Supported countries for sending SMS and voice calls
* Integration, OEC, SDK, Android and other download files
* Outbound traffic static IP list
* Troubleshoot connectivity issues
* Time constraints and time zones
* Supported time zone IDs
* Supported locale IDs
* Search logs
* Supported web browsers
* What are the limitations of the Essentials plan?
* Inbound traffic static IP list
*
Opsgenie's data residency
* European service region
* Opsgenie data residency
*
Manage your alerts in Opsgenie
*
Learn about alert management in Opsgenie
* Navigate the alerts list
* Search queries for alerts
* Alert creation flow
* Alert fields
* Alert notifications flow
* What is alert de-duplication?
* Who are alert responders?
* Update alert priority level
*
Manage alert lifecycle with alert actions
* How to use alert actions
* Acknowledge and unacknowledge an alert
* Snooze an alert
* Escalate an alert
* Close and delete an alert
* Add a responder to an alert
* Add a note or attachment to an alert
* Assign an owner to an alert
* Set up a custom action for an alert
* Update an alert's message
* Update an alert's description
* Perform bulk actions on alerts
* Use alert callbacks
*
Create alert policies to control the notification flow
* Create and manage global alert policies
* Create and manage team policies
* Create and manage maintenance policies
* Create and manage notification preferences
* Create a central notification template
* Add a forwarding rule
* Send voice and SMS notifications
* Migrate to new alert and notification policies (Deprecated)
* How to set alert policies (Deprecated)
*
Increase security by encrypting your alert data
* What is Edge Encryption?
* Encrypt your alert data with Edge Encryption
*
Integrate Opsgenie with your IT tools
*
Learn how to use Opsgenie's integration framework
* What are the integration types and actions?
* What is the ITSM integration flow with Zendesk?
* Use advanced integration settings
* Action filters in Opsgenie integrations
* Dynamic fields in Opsgenie integrations
* String processing methods in Opsgenie integrations
* Regular expressions for customizing and filtering alerts
* HipChat user mapping in Opsgenie
* Set the priority level of alerts created with integrations
* The integration framework
*
Integrate Opsgenie with other Atlassian products
* Integrate Opsgenie with Bitbucket
* Integrate Opsgenie with Jira Software Cloud
* Integrate Opsgenie with Jira
* Integrate Opsgenie with Jira via AWS Lambda
* Integrate Opsgenie with Jira Service Management
* Integrate Opsgenie with another Opsgenie
* Integrate Opsgenie with Statuspage
* Integrate Opsgenie with Bamboo
* Integrate Opsgenie with Jira Service Management Cloud
*
Integrate Opsgenie with your tools
* Integrate Opsgenie with Airbrake
* Integrate Opsgenie with Alert Logic
* Integrate Opsgenie with AlertSite UXM
* Integrate Opsgenie with Amazon CloudTrail
* Integrate Opsgenie with Amazon CloudTrail-Amazon CloudWatch
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* Integrate Opsgenie with Amazon CloudWatch Events
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* Integrate Opsgenie with Neustar
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* Integrate Opsgenie with New Relic (Legacy)
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* Integrate Opsgenie with Sentry
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* Integrate Opsgenie with ServiceNow
* Integrate Opsgenie with SignalFx
* Integrate Opsgenie with SignalFx (Legacy)
* Integrate Opsgenie with Signal Sciences
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* Integrate Opsgenie with SOASTA
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* Integrate Opsgenie with Uptime Cloud Monitor
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* Integrate Opsgenie with Uptrends
* Integrate Opsgenie with SolarWinds DPM
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* Integrate Opsgenie with VMware vCenter Server Appliance
* Integrate Opsgenie with Wavefront
* Integrate Opsgenie with WhatsUp Gold
* Integrate Opsgenie with Webhook
* Integrate Opsgenie with Workato
* Integrate Opsgenie with XL Release
* Integrate Opsgenie with X-Pack (Elasticsearch Watcher)
* Integrate Opsgenie with XMPP/Jabber
* Integrate Opsgenie with Zabbix
* Integrate Opsgenie with Zabbix Plugin
* Integrate Opsgenie with Zapier
* Integrate Opsgenie with Zendesk app
* Integrate Opsgenie with Zendesk
* Integrate Opsgenie with Zenoss
* Integrate Opsgenie with Zyrion
* Integrate Opsgenie with Netdata
*
Create integrations with email and Opsgenie API
* What is a default API integration?
* Create an API integration
* Incoming call routing
* Integrate your email with Opsgenie
*
Connect Opsgenie with other Atlassian products
* Use Opsgenie with Bitbucket Cloud
* Use Opsgenie with Jira Software Cloud
* Use Opsgenie with Jira Service Management Cloud
*
Access integration reference information
* Outgoing integration triggers for team routings
* Effects of deprecating the old API
* Integration types to be used with the API
*
Check system health with Opsgenie Heartbeats
* Add Heartbeats to monitor systems
* Switch from Heartbeat v1 to Heartbeat v2
* Monitoring Nagios using Heartbeats
* Use Heartbeat monitoring v1
* Heartbeat API v2 migration guide
*
Learn modern incident management
*
Discover Opsgenie's incident management functionality
* What is an incident?
* Navigate the incidents list
* Search syntax for incidents
* Access and modify the incident timeline
* Add or remove a responder
* Add a stakeholder to an incident
* Define incident response roles
* What are incident priority levels?
*
Manage an incident
* Manually create an incident
* Automatically create an incident with incident rules
* Create an incident template
* Associate an alert with an incident
* Manage the incident with incident actions
* Resolve or reopen an incident
* Close or delete an incident
* Create a postmortem report
*
Investigate the potential causes of an incident
* Investigate an incident
* The incident investigation view
* Investigate Incidents with GitLab CI/CD
*
Collaborate during incidents
* How to collaborate during an incident
* Use the Incident Command Center (ICC)
* Use Zoom for the Incident Command Center
* Set up a conference bridge
* Use chat rooms for incident collaboration
* Automate incident communication
* Create an email template for stakeholder notifications
* Connect Slack app for incident management
* Incident visibility and action permissions
*
Get started with Opsgenie services
*
Manage services in Opsgenie
* What are services in Opsgenie?
* Search syntax for services
* Manage internal services
* Manage external services
* Subscribe to a service
* Create a service relationship
* Map Bitbucket repositories to Opsgenie services
*
Access service status tools
* View the status of a service
* Generate status pages from Opsgenie alerts
* Report a problem
*
Remediate your system with Opsgenie actions
*
Set up action channels
* What are action channels?
* Set up Opsgenie actions
* Set up an action channel with AWS Systems Manager Channel
* Set up an action channel with REST Endpoint
* Set up an action channel with AWS Simple Notification
* Set up an action channel with OEC
*
Manage Opsgenie actions and parameter types
* Manage Opsgenie actions with AWS Systems Manager
* Manage Opsgenie actions with REST Endpoint
* Manage Opsgenie actions with AWS Simple Notification Service
* Manage Opsgenie actions with OEC
* Execute Opsgenie actions
* Execute AWS EC2 Rescue Tool with Opsgenie actions
* Parameter types for Opsgenie actions
*
Explore Opsgenie's extensibility platforms
*
Learn about Opsgenie Edge Connector
* Opsgenie Edge Connector as an extensibility platform
* Opsgenie Edge Connector installation packs
* Configure Opsgenie Edge Connector
* Run Opsgenie Edge Connector
* Opsgenie Edge Connector alert action data
*
Learn about Marid
* Install Marid (Deprecated)
* Add Marid integration to Opsgenie
* Add Marid as a web server
* Add Marid as a proxy server
* Script proxy for Marid
* Attach a file to an alert through Marid
* Monitor Marid with a Heartbeat
*
Migrate from Marid to Opsgenie Edge Connector
* Why should you migrate to Opsgenie Edge Connector (OEC)
* Migrate Marid groovy scripts to Opsgenie Edge Connector
* Marid's proxy and web server functionalities
*
View reports and analytics in Opsgenie
*
Learn about Opsgenie reports
* View global and team reports
* View the post-incident analysis report
* View postmortem reports
* How are global reports calculated?
* How are team reports calculated?
* Reporting terminology and advanced capabilities
*
Access your global reports
* View global alert MTTA/R analytics
* View global alert and user productivity analytics
* View global API usage analytics
* View global DevOps metrics
* View global incoming call routing data
* View global infrastructure health reports
* View global monthly insights
* View global notification analytics
* View global on-call times per user
* View global service health reports
*
Access your team reports
* View team alert MTTA/R analytics
* View team alert and user productivity analytics
* View team API usage analytics
* View team DevOps metrics
* View team infrastructure health reports
* View team on-call times per user
*
Manage user accounts and single sign-on (SSO) in Opsgenie
*
Configure login and SSO
* Log in to Opsgenie
* Enable password policies
* Switch to Atlassian login
* Switch to Opsgenie login
* Configure SSO for Opsgenie
* Configure Google SSO
* Configure OneLogin SSO
* Configure Okta SSO
* Configure Ping Identity SSO
* Configure Azure Active Directory SSO
* Configure Microsoft Active Directory Federation Services SSO
* Configure SAML-based SSO
* Delete an account
*
Migrate Opsgenie to an Atlassian account
* Migrate Opsgenie accounts to an Atlassian account
* Connect owner and admin accounts to an Atlassian site
* Connect user accounts to an Atlassian site
*
Opsgenie account administration
* API key management
* Opsgenie Terraform Provider
* Opsgenie CloudFormation Resources
Atlassian Support
/
Opsgenie
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Resources
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Get started with Opsgenie as an admin
/
Understand the basic admin tasks in Opsgenie
READ OPSGENIE'S QUICKSTART GUIDE
Opsgenie integrates with your monitoring tools to consolidate alerts and notify
the right people at the right time. In this Quick Start Guide, we will cover the
basic setup of your Opsgenie account with the goal of getting you up-and-running
in a short amount of time. The basics include:
Setting up your User Profile
Team Configuration
Building an On-Call schedule
Setting up an Integrated Tool
Alert Management
Watch Opsgenie’s Quick Set up video.
Before you dive into the product and the interface, we would like you to
understand these core pillars of the usual alerting flow. This will help you
understand all the extra features and capabilities in a better way later on, and
save you some time during your initial configurations.
Profile configuration is the essential start point: Define your contact
information and notification preferences under Profile section. Opsgenie
operates in a team-centric fashion, so it’s valuable to set that up next . You
can accomplish most of your initial setup right from the Teams dashboard. From
there, defining schedules will help to visualize your team setup and additional
features such as routing rules and escalations will define who gets notified at
what time for your alerts. This sets you up nicely to then integrate one of your
tools, since you will already have defined the necessary responders and schedule
for notification. Lastly, we will mention briefly the alert management piece
which will lend insight into how to create, manage, and monitor the lifecycle of
your alerts.
STEP 1: SET UP YOUR PROFILE
Here at Opsgenie, we believe the best way to bug people with alerts is if you
let them at least set their own rules. After you've set the basics in your
profile (contacts methods and time zone selection is very important), you can
head over to the Notifications tab, and spot the Notification Rules section.
In short - notifications for alerts are handled on the user level. These rules
describe for each user, which notification channel should be used under which
circumstance. Like everything in Opsgenie, these are highly customizable. The
rules are executed in a top-down order for each type, meaning, that users can
have multiple rules.
A notification rule can be triggered based on alert content, or during a certain
period of the day. An example is, if, during the day, you only need an email and
a push right away, and the SMS/Voice call should only follow long minutes later
in case you missed the first one. During the night, you could have another rule
describing a more aggressive utilization of notification channels - like an
immediate voice call to start with.
Pro Tip: Use the mobile application to receive push notifications! The app gives
you instant access to all details and actions, it is by far the best
notification channel!
STEP 2: TEAMS
For users coming in via the Atlassian Site Admin Panel, we automatically create
your first Team for you consisting of all the users granted access to Opsgenie.
Teams are the heart of Opsgenie - they provide a complete mechanism to select
the right chain of people in an automatic way, based on time and content, while
ensuring that your organization is well compartmentalized and the management
burden is divided among your teams. Use teams even if you are a small number of
users - they help tremendously in the equal distribution of on-call times!
Teams are a combination of three features:
* Routing Rules - which escalations should be triggered for which alerts and
when.
* Escalations - who should be notified and what to do, if the first person
missed the alert.
* Schedules - who is on-call at a given time, and how to automatically
distribute on-call shifts among team members.
Escalations are pointing to the on-call persons in the schedules, and the
Routing Rules are pointing (and triggering) escalation policies based on alert
content or time of day.
You can have admins and members of a team. A team admin can manage every part of
the team - adding/removing users, creating and updating
schedules/escalations/rules, and they are also allowed to add integrations for
their team.
Pro tip: Organize your teams according to the service they are responsible for.
They will be able to manage their own integrations and the whole alerting flow
for themselves.
STEP 3: BUILDING AN ON-CALL SCHEDULE
An on-call schedule is used to determine who is on-call at a given time.
With Opsgenie, an on-call schedule is automatically created when a team is
created. Opsgenie supports creating and managing on-call schedules in just a few
short steps. Admins (and team admins) can set up schedules with daily, weekly,
and custom rotations.
To create a schedule, go to your Team’s dashboard and under the On-call tab,
following Escalation Policies, are your at-a-glance On-Call Schedules.
Click Add Schedule and fill out the form to build your new desired On-Call
Schedule.
STEP 4: SET UP AN INTEGRATED TOOL
In order to see the platform in action, integrate one of the existing tools you
use. You can use a generic Email or API integration to get your alerts flowing,
or just choose one of our out-of-the-box integrations (recommended).
Each integration has a short how-to written right on the settings page. The
default rules of an integration will be sufficient to create some preliminary
alerts, but there are many advanced tools available. Two links to consider
checking out:
a.The integration documentation folder: Select which one you are about to setup,
and follow the steps.
b.The Integration Framework document: This is only if you would like to dive in
right away - regular expressions, string processing methods, dynamic fields and
all those goodies!
Pro tip: Regarding permissions, there are two big categories: integrations
assigned to teams, and global integrations (assigned to No Team). If your
integration is associated with a team, the team admins can access/manage those.
These integrations are only allowed to access configuration and alert data
belonging to the selected team!
STEP 5: ALERT MANAGEMENT
When an alert is created and assigned to a team, the team's escalation policy is
run to determine who should be notified of that alert. Team assignment to an
alert can be made through web UI, rest API, or integrations. An alert can be
assigned to multiple teams. Until the alert is acknowledged or closed, users are
notified according to their notification preferences.
Alert creation can be achieved via Incoming/Bi-Directional Integrations,
E-mails, Alert API, Heartbeat Monitoring, Incoming Calls, Opsgenie’s web
application, and via Opsgenie’s mobile application for iOS and Android.
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ADDITIONAL HELP
Ask the Community
* Understand the basic admin tasks in Opsgenie
* Welcome to Opsgenie
* Read Opsgenie's Quickstart guide
* Get Opsgenie ready to receive alerts
On this pageStep 1: Set up Your ProfileStep 2: TeamsStep 3: Building an On-Call
ScheduleStep 4: Set up an Integrated ToolStep 5: Alert Management
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