mydhl.express.dhl Open in urlscan Pro
23.37.57.200  Public Scan

URL: https://mydhl.express.dhl/gb/en/footer/terms-and-conditions.html
Submission: On August 23 via manual from GB

Form analysis 3 forms found in the DOM

Name: locationSearchForm

<form name="locationSearchForm" class="country__search-form ng-pristine ng-valid" ng-submit="locationSearchCtrl.selectCountry()" ewf-form="locationSearchForm">
  <div ewf-field="locationSearchKeyword" class="ng-scope">
    <span class="field">
      <i class="dhlicon-search country__search-icon"></i>
      <input type="text" autocomplete="off" name="searchKeyword" class="search-field country__search input input_width_full ng-pristine ng-valid ng-valid-ewf-valid ng-empty" placeholder="Quick Filter" ng-model="locationSearchCtrl.searchKeyword"
        ewf-input="">
      <span class="validation-mark"></span>
    </span>
    <div ewf-validation-errors="" class="ng-scope"></div>
  </div>
</form>

<form role="form" novalidate="" class="ng-pristine ng-invalid ng-invalid-required">
  <strong class="label"> QUICK TRACKING </strong>
  <div ewf-tracking-input="" ewf-tracking-input-numbers="trackingPopupCtrl.trackingNumbers" ewf-tracking-input-class="textarea" ewf-tracking-input-placeholder="'Enter up to 10 numbers, separated by a comma or return'" class="ng-isolate-scope">
    <label ewf-control="" ewf-error-messages="trackingInputCtrl.trackingErrors" class="form-row"><span class="field-wrapper ng-scope"><textarea name="trackingNumbers" required="" placeholder="Enter up to 10 numbers, separated by a comma or return"
          ng-model="trackingInputCtrl.trackingNumbers" ng-class="trackingInputCtrl.inputClass" ewf-tracking-numbers="" aqa-id="trackByNumberTextArea"
          class="ng-scope textarea textarea_width_full ng-pristine ng-invalid ng-invalid-required ng-valid-tracking-numbers ng-empty"></textarea>&nbsp;<span class="validation-mark"></span>
        <div class="msg-error ng-scope" ewf-control-errors="trackingNumbers" ewf-error-messages="trackingInputCtrl.trackingErrors">
          <!-- ngRepeat: error in controlErrorsCtrl.getErrors() track by $index -->
          <div ng-repeat="error in controlErrorsCtrl.getErrors() track by $index" ng-bind="error" class="ng-binding ng-scope">Waybill or Temporary ID number required</div><!-- end ngRepeat: error in controlErrorsCtrl.getErrors() track by $index -->
        </div>
      </span></label>
  </div>
  <div class="tracking-popup__btn-wrap v2-tracking-popup__btn-wrap">
    <button type="submit" class="btn btn_success btn_small " data-tracking="{'type':'trackingPopup','title':{'en': 'Track shipments'}}" ewfc-submit="trackingPopupCtrl.trackShipments()" aqa-id="submitTrackingNumbersBtn"> Track </button>
  </div>
</form>

Name: loginForm

<form name="loginForm" novalidate="novalidate" class="fancy-form-container ng-pristine ng-invalid ng-invalid-ewf-valid" role="form" aqa-id="popupLoginForm">
  <div class="loginContainer_title">
    <!-- ngIf: loginCtrl.notification -->
  </div>
  <div ewf-form-errors="" class="ng-scope">
    <!-- ngRepeat: errorMessage in formErrorsCtrl.formCtrl.formErrors -->
  </div>
  <!-- ngIf: loginCtrl.userInactive -->
  <div ewf-field="username" class="ng-scope">
    <label class="field-wrapper login-form__input">
      <input class="input input_width_full required fancy-form-input ng-pristine ewf-email-validation ewf-required ng-valid-email ng-invalid ng-invalid-ewf-valid ng-empty" id="popup_form_username" name="username" type="email" autofocus=""
        autocomplete="off" ng-model="loginCtrl.username" ng-model-options="{ updateOn: 'blur'}" ewf-input="" ewf-input-no-char-validation="true" ewf-validate-required="" ewf-validate-required-message="Email address required" ewf-validate-email=""
        ewf-watch-input-value="" aqa-id="loginFormUserNameField">
      <span class="fancy-form-label-floating"> Email Address </span>
      <span class="validation-mark"></span>
      <!-- ngIf: fieldErrorsCtrl.getErrorMessages().length -->
      <div class="msg-error ng-scope" ng-if="fieldErrorsCtrl.getErrorMessages().length" aqa-id="rewardCardErrorMsgContainer" ewf-field-errors="">
        <!-- ngRepeat: errorMessage in fieldErrorsCtrl.getErrorMessages() track by $index -->
        <div role="alert" ng-repeat="errorMessage in fieldErrorsCtrl.getErrorMessages() track by $index" ng-bind-html="errorMessage.error | nls | replace: errorMessage.errorParams" class="ng-binding ng-scope">Email address required</div>
        <!-- end ngRepeat: errorMessage in fieldErrorsCtrl.getErrorMessages() track by $index -->
      </div><!-- end ngIf: fieldErrorsCtrl.getErrorMessages().length -->
    </label>
  </div>
  <div class="loginForm_passwordContainer  ng-scope" ewf-field="password">
    <div class="field-wrapper login-form__input">
      <label>
        <input class="input input_width_full required fancy-form-input ng-pristine ewf-length-validation ewf-pattern-validation ewf-required ng-invalid ng-invalid-ewf-valid ng-empty" id="popup_form_password" name="password" type="password"
          autocomplete="off" ng-model="loginCtrl.password" ng-model-options="{ updateOn: 'blur input'}" ewf-input="" ewf-validate-required="" ewf-validate-required-message="Required" ewf-validate-length="" ewf-validate-length-max="35"
          ewf-validate-length-message="Invalid format" ewf-validate-pattern="PASSWORD" ewf-validate-pattern-message="Invalid format" ewf-watch-input-value="" aqa-id="loginFormPasswordField">
        <span class="fancy-form-label-floating"> Password </span>
        <span class="validation-mark"></span>
        <!-- ngIf: fieldErrorsCtrl.getErrorMessages().length -->
        <div class="msg-error ng-scope" ng-if="fieldErrorsCtrl.getErrorMessages().length" aqa-id="rewardCardErrorMsgContainer" ewf-field-errors="">
          <!-- ngRepeat: errorMessage in fieldErrorsCtrl.getErrorMessages() track by $index -->
          <div role="alert" ng-repeat="errorMessage in fieldErrorsCtrl.getErrorMessages() track by $index" ng-bind-html="errorMessage.error | nls | replace: errorMessage.errorParams" class="ng-binding ng-scope">Required</div>
          <!-- end ngRepeat: errorMessage in fieldErrorsCtrl.getErrorMessages() track by $index -->
        </div><!-- end ngIf: fieldErrorsCtrl.getErrorMessages().length -->
      </label>
      <a href="/gb/en/auth/forgot-password.html" class="left link_forgot-password margin-top" data-tracking="{'type':'forgotPasswordModal','title':{'en': 'Forgot password'}}" aqa-id="forgotPassword">

        Forgot/Reset Password
    
    
</a>
    </div>
  </div>
  <label class="login-popup-remember checkbox">
    <input type="checkbox" value="checkbox" class="checkbox__input ng-pristine ng-valid ng-not-empty" ng-model="loginCtrl.rememberMe" aqa-id="rememberMe">
    <span class="label"> Remember me <div class="info">
        <div>DHL will securely remember and store your email address on your current device.</div>
      </div>
    </span>
  </label>
  <button type="submit" class="btn btn_width_full fancy-form-button login-popup-button" data-tracking="{'type':'login','title':{'en': 'Login'}}" ewfc-submit="loginCtrl.logIn()" ewfc-submit-on-error="loginCtrl.onLoginSubmitError(submitError)"
    aqa-id="loginButton">
    <i class="dhlicon-lock"></i> Login </button>
  <span class="fw-bold"> Not Registered? </span>
  <a ng-href="/gb/en/registration.html" data-tracking="{'type':'registrationModal','title':{'en': 'Register now'}}" aqa-id="registration-start" href="/gb/en/registration.html">

        Register Now
    
    
</a>
</form>

Text Content

 * 
   
 * Afghanistan
   
 * Albania
   
 * Algeria
   
 * American Samoa
   
 * Andorra
   
 * Angola
   
 * Anguilla
   
 * Antigua and Barbuda
   
 * Argentina
   
 * Armenia
   
 * Aruba
   
 * Australia
   
 * Austria
   
 * Azerbaijan
   
 * Bahamas
   
 * Bahrain
   
 * Bangladesh
   
 * Barbados
   
 * Belarus
   
 * Belgium
   
 * Belize
   
 * Benin
   
 * Bermuda
   
 * Bhutan
   
 * Bolivia
   
 * Bonaire
   
 * Bosnia and Herzegovina
   
 * Botswana
   
 * Brazil
   
 * Brunei
   
 * Bulgaria
   
 * Burkina Faso
   
 * Burundi
   
 * Cambodia
   
 * Cameroon
   
 * Canada
   
 * Canary Islands
   
 * Cayman Islands
   
 * Central African Republic
   
 * Chad
   
 * Chile
   
 * China
   
 * Colombia
   
 * Commonwealth of Northern Mariana Islands
   
 * Congo
   
 * Congo, Democratic Republic of
   
 * Cook Islands
   
 * Costa Rica
   
 * Croatia
   
 * Cuba
   
 * Curacao
   
 * Cyprus
   
 * Czech Republic
   
 * Denmark
   
 * Djibouti
   
 * Dominica
   
 * Dominican Republic
   
 * East Timor
   
 * Ecuador
   
 * Egypt
   
 * El Salvador
   
 * Equatorial Guinea
   
 * Estonia
   
 * Ethiopia
   
 * Faroe Island
   
 * Fiji
   
 * Finland
   
 * France
   
 * Gabon
   
 * Gambia
   
 * Georgia
   
 * Germany
   
 * Ghana
   
 * Gibraltar
   
 * Greece
   
 * Greenland
   
 * Grenada
   
 * Guadeloupe
   
 * Guam
   
 * Guatemala
   
 * Guernsey
   
 * Guinea Republic
   
 * Guinea-Bissau
   
 * Guyana (British)
   
 * Guyana (French)
   
 * Haiti
   
 * Honduras
   
 * Hong Kong SAR, China
   
 * Hungary
   
 * Iceland
   
 * India
   
 * Indonesia
   
 * Iran
   
 * Iraq
   
 * Ireland
   
 * Israel
   
 * Italy
   
 * Ivory Coast
   
 * Jamaica
   
 * Japan
   
 * Jersey
   
 * Jordan
   
 * Kazakhstan
   
 * Kenya
   
 * Kiribati
   
 * Kosovo
   
 * Kuwait
   
 * Kyrgyzstan
   
 * Laos
   
 * Latvia
   
 * Lebanon
   
 * Lesotho
   
 * Liberia
   
 * Libya
   
 * Liechtenstein
   
 * Lithuania
   
 * Luxembourg
   
 * Macao SAR, China
   
 * Madagascar
   
 * Malawi
   
 * Malaysia
   
 * Maldives
   
 * Mali
   
 * Malta
   
 * Marshall Islands
   
 * Martinique
   
 * Mauritania
   
 * Mauritius
   
 * Mayotte
   
 * Mexico
   
 * Micronesia
   
 * Moldova, Republic of
   
 * Monaco
   
 * Mongolia
   
 * Montenegro
   
 * Montserrat
   
 * Morocco
   
 * Mozambique
   
 * Myanmar
   
 * Namibia
   
 * Nauru
   
 * Nepal
   
 * Netherlands
   
 * Nevis
   
 * New Caledonia
   
 * New Zealand
   
 * Nicaragua
   
 * Niger
   
 * Nigeria
   
 * Niue
   
 * North Korea
   
 * North Macedonia
   
 * Norway
   
 * Oman
   
 * Pakistan
   
 * Palau
   
 * Panama
   
 * Papua New Guinea
   
 * Paraguay
   
 * Peru
   
 * Philippines
   
 * Poland
   
 * Portugal
   
 * Puerto Rico
   
 * Qatar
   
 * Reunion, Island of
   
 * Romania
   
 * Russia
   
 * Rwanda
   
 * Samoa
   
 * San Marino
   
 * Sao Tome and Principe
   
 * Saudi Arabia
   
 * Senegal
   
 * Serbia
   
 * Seychelles
   
 * Sierra Leone
   
 * Singapore
   
 * Slovakia
   
 * Slovenia
   
 * Solomon Islands
   
 * Somalia
   
 * Somaliland
   
 * South Africa
   
 * South Korea
   
 * South Sudan
   
 * Spain
   
 * Sri Lanka
   
 * St. Barthelemy
   
 * St. Eustatius
   
 * St. Kitts and Nevis
   
 * St. Lucia
   
 * St. Maarten
   
 * St. Vincent
   
 * Sudan
   
 * Suriname
   
 * Swaziland
   
 * Sweden
   
 * Switzerland
   
 * Syria
   
 * Tahiti
   
 * Taiwan
   
 * Tanzania
   
 * Thailand
   
 * Togo
   
 * Tonga
   
 * Trinidad & Tobago
   
 * Tunisia
   
 * Turkey
   
 * Turkmenistan
   
 * Turks and Caicos Islands
   
 * Tuvalu
   
 * Uganda
   
 * Ukraine
   
 * United Arab Emirates
   
 * United Kingdom
   
 * United States of America
   
 * Uruguay
   
 * Uzbekistan
   
 * Vanuatu
   
 * Venezuela
   
 * Vietnam
   
 * Virgin Islands (British)
   
 * Virgin Islands (US)
   
 * Yemen
   
 * Zambia
   
 * Zimbabwe
   

English
 * Help and Support
 * Find a location
 *  * Quick Links
      
    * Get a Rate and Time Quote
      
    * Track Your Shipments
      
    * Delivery Services
      

 * 
   



Home Ship
 * Get Started Now
   
   
 * Account Holder Login
   
   
 * 
   
   
 * Get a Quote
   
   
 * Schedule a Pickup
   
   
 * Order Supplies
   


 * EXPLORE
   
   Delivery Services
   Optional Services
   Customs Services
   Surcharges
   Solutions

Track
QUICK TRACKING
 
Waybill or Temporary ID number required
Track

Track shipments by number or
reference
, get status notifications and obtain proof of delivery.

Want to keep track of shipment history? Register for MyDHL+ today!

Register Login
Login
Email Address
Email address required
Password
Required
Forgot/Reset Password
Remember me
DHL will securely remember and store your email address on your current device.
Login Not Registered? Register Now







TERMS OF USE


PLATFORM MYDHL+ TERMS OF USE

 

 1.  DHL International (UK) Limited, hereinafter referred to as “DHL Express”,
     offers an online platform (hereinafter “MyDHL+”) to do business with DHL
     Express as simple as possible by permitting the printing of labels,
     scheduling of pickups, storing contact details, tracking of shipments
     directly from the shippers’ computer and other functions related to DHL
     Express´s services (all together “Functions”).
      
 2.  These terms shall apply in relation to Customer`s use of MyDHL+ and its
     Functions. The transportation itself is subject to the respective Terms and
     Conditions about DHL Express transportation services which will be accepted
     separately by the Customer. 
      
 3.  Customer shall use MyDHL+ only for the DHL Express related purposes set out
     in paragraph 1. He is not allowed to (a) modify, interfere with, disable
     any features, functionality or security controls of MyDHL+ and its
     functions; (b) defeat, avoid, bypass, remove, deactivate or otherwise
     circumvent any protection mechanisms of MyDHL+ and its functions, or (c)
     reverse engineer, decompile, disassemble or derive source code, underlying
     ideas, algorithms, structure or organizational form of MyDHL+ and its
     functions.
      
 4.  Customer who wants to register for continuous usage of MyDHL+ shall give in
     the required data into the registration mask. By sending an activation
     e-Mail DHL Express confirms the registration and the service may be used
     immediately thereafter.
      
 5.  In the case that the Customer uses the service “ordering of labels”, the
     printing of the label via MyDHL+ does not constitute the contract of
     carriage. The contract of carriage will only be concluded when the labelled
     shipment is handed over and accepted by DHL Express. It shall be governed
     by the respective Terms and Conditions about DHL Express transportation
     services.
      
 6.  Customer accepts that DHL Express is free to modify the Functions of MyDHL+
     or replace it with another IT-Solution at its sole discretion at any time.
      
 7.  All texts, graphics, user interfaces, databases, trademarks, logos, and
     computer code (“Content”) including but not limited to the design,
     structure, selection, expression, “look and feel”, and arrangement of such
     Content in MyDHL+ is owned, or licensed by DHL Express and is protected by
     copyright and trademark laws and other intellectual property rights. Except
     as expressly provided in these Platform MyDHL+ Terms of Use, no part of
     MyDHL+ and no Content may be copied, reproduced, republished, uploaded,
     transmitted or distributed in any way to any other computer, server,
     website or other medium for publication or distribution, without DHL
     Express’s express prior written consent.
      
 8.  Customer is responsible for all activities conducted via MyDHL+ including
     but not limited to the use of the ShareQuote and/or other notification
     functionalities in accordance with the applicable competition and data
     protection laws.
      
 9.  Customer shall keep the use and access permissions assigned to him secret,
     protect them against access by unauthorized third parties and not disclose
     them to unauthorized users. Only persons with a need to access MyDHL+ in
     order to use the Functions on behalf of the Customer shall be authorized by
     the Customer (“authorized user”). Customer shall notify the authorized
     users about his obligation and shall obtain corresponding undertakings from
     the authorized users. Customer acknowledges its own responsibility for the
     safekeeping, handling and use of MyDHL+, also in relation to the shipments
     that may be requested by third parties through MyDHL+. Customer agrees to
     notify DHL Express immediately of any unauthorized use of Customer’s
     account or password, or any other breach of security.
      
 10. Customer shall take all necessary steps to ensure that he does not transmit
     or receive any computer viruses, worms or other programs whatsoever that
     may or are intended to damage, interfere with, intercept or expropriate any
     system, data or information whatsoever of DHL Express.
      
 11. Customer shall ensure that all information which he provides to DHL Express
     via MyDHL+ is complete, correct and accurate. Customer will be solely
     responsible for any damage or consequence that may arise from the use of
     false or incorrect or incomplete information.
      
 12. Customer accepts that DHL Express will incur costs in processing the
     Shipping orders and that DHL Express may request Customer to compensate it
     in the event that Customer does not subsequently tender a shipment for the
     Shipping orders at the expected pick-up time.
      
 13. DHL Express will collect, store and process personal data provided by
     Customer in MyDHL+ as required for the provision of the services, in
     accordance with applicable laws and the Deutsche Post DHL Data Privacy
     Policy. The DHL Privacy information are available under the tab “Privacy
     Notice” in the footer of the website. MyDHL+ may contain links to other
     independent third party websites (“Linked Sites”). These Linked Sites are
     not under DHL Express’s control and DHL Express is not responsible for and
     does not endorse the content of such Linked Sites, including any
     information or materials contained in such Linked Sites.
      
 14. The services and the information on MyDHL+ are provided on an "as is"
     basis. DHL Express, to the fullest extent permitted by law, disclaims all
     warranties, whether express, implied, statutory or otherwise, including but
     not limited to the implied warranties of merchantability, non-infringement
     of third parties rights and fitness for a particular purpose. DHL Express,
     its affiliates or agents make no representations or warranties about the
     accuracy, completeness, security or timeliness of the services, content or
     information provided on or through MyDHL+. No information obtained via
     MyDHL+ shall create any warranty not expressly stated by DHL Express in
     these terms.
      
 15. Some jurisdictions do not allow limitations of implied warranties, so the
     limitations and exclusions in this section may not apply to some Customers.
      
 16. To the extent permitted by law, in no event shall DHL Express, its
     affiliates or agents be liable for any incidental, indirect, exemplary,
     punitive and consequential damages, lost profits, or damages resulting from
     lost data or business interruption or otherwise resulting from the use of
     or inability to use MyDHL+, whether based on warranty, contract, tort,
     delict, or any other legal theory, and whether or not DHL Express is
     advised of the possibility of such damages. Without limiting the foregoing,
     to the extent permitted by applicable law, in no event shall DHL Express's
     total liability for any damages (direct or otherwise) or loss regardless of
     the form of action or claim, whether in contract, tort or otherwise, exceed
     EUR 100. To the extent permitted by law, the remedies stated in these terms
     are exclusive and are limited to those expressly provided for in these
     terms.
      
 17. Customer hereby indemnifies DHL Express to the fullest extent from and
     against any and all liabilities, costs, demands, causes of action, damages
     and expenses arising out of or in any way related to the breach of any of
     the provisions of these Platform MyDHL+ Terms of Use by the Customer.
      
 18. The Parties may terminate or suspend the Customer`s use of MyDHL+ at any
     time at its sole discretion. Upon such suspension or termination, Customer
     must immediately (a) discontinue his use of MyDHL+ and (b) delete any
     copies he may have made. Customer agrees that DHL Express shall not be
     liable to him or to any third party for any termination or suspension of
     Customer`s access to MyDHL+. The termination of the contract about the use
     of MyDHL+ does neither affect the orders via MyDHL+ nor the transportation
     agreement itself.
      
 19. DHL Express may revise these Platform MyDHL+ Terms of Use at any time. DHL
     Express shall notify the Customer of any changes to these Platform MyDHL+
     Terms of Use in text form (e.g. via the platform or by e-mail)
     (“notification of changes”). The changes shall take effect vis-à-vis the
     Customer and the contractual relationship shall continue under the changed
     conditions if the Customer does not object to these changes within four (4)
     weeks after receiving the notification of changes by means of written
     notification to DHL Express. This deadline shall be deemed to have been met
     so long as the objection is sent to DHL Express within this time period.
     DHL Express shall specifically point out to the Customer in the written
     notification of changes the above consequences of failure to object.
      
 20. These My DHL+ Terms of Use shall be governed by the laws of the country
     where the DHL Express contracting entity has its seat, to the extent that
     these laws are not contrary to mandatory statutory provisions of the EU
     Member state of the consumer´s residence. They will not be governed by the
     United Nations Convention on Contracts for the International Sale of Goods,
     the application of which is expressly excluded. Any dispute arising from
     this agreement shall be subject to the exclusive jurisdiction of the courts
     where contracting DHL Express entity has its seat.

Version February 2018

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