www.westerndigital.com
Open in
urlscan Pro
104.90.65.179
Public Scan
Submitted URL: https://support-en.wd.com/
Effective URL: https://www.westerndigital.com/support
Submission: On November 24 via manual from IN — Scanned from DE
Effective URL: https://www.westerndigital.com/support
Submission: On November 24 via manual from IN — Scanned from DE
Form analysis 8 forms found in the DOM
Name: loginForm — POST https://www.westerndigital.com/store/popup/login
<form name="loginForm" class="store-form loginForm ng-pristine ng-valid" action="https://www.westerndigital.com/store/popup/login" ng-submit="loginForm.$valid && loginUser($event)" method="post">
<div data-class="login-error" class="form-error hidden">
<div class="errorcontent mb-10 text-sm leading-normal bg-red text-white relative py-2 px-10 ">
<button aria-hidden="true" data-dismiss="alert" type="button" aria-label="close" class="close closeAccAlert absolute pin-r-0 pr-4 text-2xl text-white pin-t-0 font-RobotoLight " tabindex="0">×</button><span class="login-error" role="alert">
</span>
</div>
</div>
<div class="form-group">
<input name="j_username" class="inputHeight text-base w-full border border-black-1 px-3 validate relative email form-control" type="text" value="" aria-label="Email" required="" id="j_username">
<p role="alert" class="error-message font-Roboto text-red text-xxs mb-0 font-roboto">Enter a valid email address. </p>
<label class="control-label floatingLabelTop " for="j_username"> Email </label>
</div>
<div class="form-group">
<input name="j_password" class="inputHeight text-base w-full border border-black-1 px-3 empty validate password" type="password" value="" autocomplete="off" aria-label="Password" required="" id="j_password">
<p role="alert" class="error-message font-Roboto text-red text-xxs mb-0 font-roboto">Password field cannot be empty.</p>
<label class="control-label floatingLabelTop" for="j_password"> Password </label>
</div>
<p class="md:text-base text-xxs mb-6 mt-6"> By signing in, you agree to Western Digital's <a class="underline hover:text-blue cursor-pointer inline-block" target="_blank" href="/legal/privacy-statement" tabindex="0">
Privacy Statement
</a> and <a class="underline hover:text-blue cursor-pointer inline-block" target="_blank" href="/legal/terms-of-use" tabindex="0">
Terms of Use
</a>
</p>
<button type="submit" class="defaultBtn bg-blue text-white hover:bg-dark-blue active:bg-darker-blue w-full" aria-label="submit" tabindex="0"> Sign In </button>
<div class="mt-5">
<button class="text-black underline hover:text-blue cursor-pointer text-xs forgetPassModal" ng-click="openForgotPasswordPopup($event,'b2c')" tabindex="0"> Forgot Password? </button>
</div>
</form>Name: loginForm — POST https://www.westerndigital.com/store/business/popup/login
<form name="loginForm" class="store-form loginForm ng-pristine ng-valid" action="https://www.westerndigital.com/store/business/popup/login" ng-submit="loginForm.$valid && loginUser($event)" method="post">
<div data-class="login-error" class="form-error hidden">
<div class="errorcontent mb-10 text-sm leading-normal bg-red text-white relative py-2 px-10 ">
<button aria-hidden="true" data-dismiss="alert" type="button" aria-label="close" class="close closeAccAlert absolute pin-r-0 pr-4 text-2xl text-white pin-t-0 font-RobotoLight " tabindex="0">×</button><span class="login-error" role="alert">
</span>
</div>
</div>
<div class="form-group">
<input name="j_username" class="inputHeight text-base w-full border border-black-1 px-3 validate relative email form-control" type="text" value="" aria-label="Email" required="" id="j_username">
<p role="alert" class="error-message font-Roboto text-red text-xxs mb-0 font-roboto">Enter a valid email address. </p>
<label class="control-label floatingLabelTop " for="j_username"> Email </label>
</div>
<div class="form-group">
<input name="j_password" class="inputHeight text-base w-full border border-black-1 px-3 empty validate password" type="password" value="" autocomplete="off" aria-label="Password" required="" id="j_password">
<p role="alert" class="error-message font-Roboto text-red text-xxs mb-0 font-roboto">Password field cannot be empty.</p>
<label class="control-label floatingLabelTop" for="j_password"> Password </label>
</div>
<p class="md:text-base text-xxs mb-6 mt-6"> By signing in, you agree to Western Digital's <a class="underline hover:text-blue cursor-pointer inline-block" target="_blank" href="/legal/privacy-statement" tabindex="0">
Privacy Statement
</a> and <a class="underline hover:text-blue cursor-pointer inline-block" target="_blank" href="/legal/terms-of-use" tabindex="0">
Terms of Use
</a>
</p>
<button type="submit" class="defaultBtn bg-blue text-white hover:bg-dark-blue active:bg-darker-blue w-full" aria-label="submit" tabindex="0"> Sign In </button>
<div class="mt-5">
<button class="text-black underline hover:text-blue cursor-pointer text-xs forgetPassModal" ng-click="openForgotPasswordPopup($event,'b2b')" tabindex="0"> Forgot Password? </button>
</div>
</form>Name: resendVerificationEmailForm — POST https://www.westerndigital.com/us/en/registration/validation/aem-resend-verify-email
<form id="resendVerificationEmailForm" name="resendVerificationEmailForm" data-track-name="Forgot-Password-Form" data-track-type="form" action="https://www.westerndigital.com/us/en/registration/validation/aem-resend-verify-email"
ng-submit="resendVerificationEmailForm.$valid && resendEmailVerification($event)" method="post" class="loginForm ng-pristine ng-valid">
<div data-class="login-error" class="form-error hidden">
<div class="errorcontent mb-10 text-sm leading-normal bg-red text-white relative py-2 px-10 ">
<button aria-hidden="true" data-dismiss="alert" type="button" class="close closeAccAlert absolute pin-r-0 pr-4 text-xl md:text-2xl text-white pin-t-0 font-RobotoLight " aria-label="close" tabindex="0">×</button><span class="login-error"
role="alert">
</span>
</div>
</div>
<p class="mb-8">Enter your account email address to receive an email to validate your account.</p>
<div class="control-group">
<div class="form-group">
<input id="resendVerificationEmailForm.email" name="email" class="inputHeight text-base w-full border border-black-1 px-3 validate relative email form-control" type="text" value="" required="">
<p role="alert" class="error-message font-Roboto text-red text-xxs mb-0 font-roboto">Enter a valid email address.</p>
<label class="control-label floatingLabelTop" for="resendVerificationEmailForm.email"> Email Address</label>
</div>
<button class="py-3 px-16 bg-black text-white text-md border border-black hover:bg-black-1 w-full" type="submit" data-track-type="no-track" tabindex="0"> Resend Verification Email</button>
</div>
<div>
</div>
</form>Name: forgot-pwd-form — POST https://www.westerndigital.com/store/login/pw/request
<form name="forgot-pwd-form" class="loginForm ng-pristine ng-valid" action="https://www.westerndigital.com/store/login/pw/request" ng-submit="forgotPwd($event)" method="post">
<div data-class="login-error" class="form-error hidden">
<div class="errorcontent mb-10 text-sm leading-normal bg-red text-white relative py-2 px-10 ">
<button aria-hidden="true" data-dismiss="alert" type="button" class="close closeAccAlert absolute pin-r-0 pr-4 text-xl md:text-2xl text-white pin-t-0 font-RobotoLight " aria-label="close" tabindex="0">×</button><span class="login-error"
role="alert">
</span>
</div>
</div>
<div class="control-group">
<div class="form-group">
<input name="email" class="inputHeight text-base w-full border border-black-1 px-3 validate relative email form-control" aria-label="email" type="text" value="" required="">
<p role="alert" class="error-message font-Roboto text-red text-xxs mb-0 font-roboto">Enter a valid email address. </p>
<label class="control-label floatingLabelTop"> Email Address </label>
</div>
<button class="py-3 px-16 bg-black text-white text-md border border-black hover:bg-black-1 w-full" type="submit" aria-label="Reset Password" tabindex="0"> Reset Password</button>
</div>
</form>Name: searchForm — GET /search
<form action="/search" method="get" name="searchForm" id="searchSummaryViewForm" class="ui-front input-group relative flex items-center ng-pristine ng-valid">
<input type="text" name="q" ng-model="q" class="searchSummaryViewInput ng-pristine ng-untouched ng-valid ng-empty" autocomplete="off" placeholder="What can we help you find?" ng-change="suggestions={};autoSuggest()" aria-labelledby="searchBTN">
<ul role="list" class="ui-autocomplete ui-front ui-menu ui-widget ui-widget-content list-reset absolute w-full bg-white text-black z-10" id="ui-id-1">
<!-- ngRepeat: s in suggestions track by $index --> <!-- Update code to remove | westerndigital from title during auto suggest -->
</ul>
<button type="button" class="underline text-sm absolute md:pin-r-12 pin-r-2 svClearInput pin-t-15" ng-click="q='';suggestions={}" tabindex="0">Clear</button>
<!-- <button type="submit" class="btn-search btn flex itmes-center" id="searchBTN" aria-label="Search">-->
<button type="button" class="search-collapse btn flex itmes-center" aria-label="Search Close" ng-click="q='';suggestions={}" tabindex="0">
<svg width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg">
<path opacity="1" fill-rule="evenodd" clip-rule="evenodd" d="M14 1.4L12.6 0L7 5.6L1.4 0L0 1.4L5.6 7L0 12.6L1.4 14L7 8.4L12.6 14L14 12.6L8.4 7L14 1.4Z" fill="black"></path>
</svg>
</button>
<button type="button" class="btn-search btn-search-SummaryView btn flex itmes-center bg-white" id="searchBTN" aria-label="Search" tabindex="0">
<svg aria-hidden="true" width="24" height="24" viewBox="0 -10 57 75" fill="none" stroke="currentColor" stroke-width="5" xmlns="http://www.w3.org/2000/svg" class="searchmag">
<path d="M42.9302 23.2003C42.9302 34.6828 33.83 43.9006 22.7151 43.9006C11.6001 43.9006 2.5 34.6828 2.5 23.2003C2.5 11.7178 11.6001 2.5 22.7151 2.5C33.83 2.5 42.9302 11.7178 42.9302 23.2003Z"></path>
<line y1="-2.5" x2="27.0574" y2="-2.5" transform="translate(34.0703 38.6664) scale(0.989377 1.01051) rotate(45)"></line>
</svg>
<svg xmlns="http://www.w3.org/2000/svg" class="hidden" id="Search_Icon" data-name="Search Icon" width="24" height="24" viewBox="0 0 24 24">
<g id="search-icon" transform="translate(0.063 -0.127)">
<path id="box" d="M0,0H24V24H0Z" transform="translate(-0.063 0.127)" fill="none"></path>
<g id="Group_24554" data-name="Group 24554" transform="translate(1.921 2.11)">
<g id="Ellipse_513" data-name="Ellipse 513" transform="translate(0.016 0.018)" fill="#fff" stroke="#000" stroke-width="1">
<ellipse cx="9.503" cy="9.503" rx="9.503" ry="9.503" stroke="none"></ellipse>
<ellipse cx="9.503" cy="9.503" rx="9.003" ry="9.003" fill="none"></ellipse>
</g>
<line id="Line_20" data-name="Line 20" x1="3.77" y1="3.77" transform="translate(16.246 16.247)" fill="none" stroke="#000" stroke-linecap="round" stroke-width="1"></line>
</g>
</g>
</svg>
</button>
</form>Name: searchForm —
<form ng-submit="submitQuery()" name="searchForm" class="ui-front input-group relative ng-pristine ng-valid">
<span class="search-action input-group-btn absolute pin-l pin-t text-base">
<button type="submit" class="btn-search btn p-2 text-gray" id="searchBTN" aria-label="Search" tabindex="0">
<svg width="28" height="28" viewBox="-2 -3 16 16" fill="none" xmlns="http://www.w3.org/2000/svg" aria-labelledby="search">
<desc id="search">Search</desc>
<path d="M10.1431 5.6C10.1431 8.14532 8.09156 10.2 5.57156 10.2C3.05155 10.2 1 8.14532 1 5.6C1 3.05468 3.05155 1 5.57156 1C8.09156 1 10.1431 3.05468 10.1431 5.6Z" stroke="black" stroke-width="1"></path>
<line y1="-1" x2="4.58297" y2="-1" transform="matrix(0.705307 0.708902 -0.705307 0.708902 8.35718 9.33325)" stroke="black" stroke-width="1"></line>
</svg>
</button>
</span>
<input type="text" name="q" ng-model="q" class="block w-full p-4 pl-12 ng-pristine ng-untouched ng-valid ng-empty" autocomplete="off" placeholder="Search Support" aria-labelledby="searchBTN">
</form>Name: commonSupport-form — GET
<form class="store-form ng-pristine ng-valid ng-valid-maxlength" data-track-type="form" name="commonSupport-form" ng-submit="getProductListAndRedirect($event)" method="get">
<div class="selection">
<div class="form-group filled">
<div class="select-dropdown">
<select class="validate empty w-full border-black border py-2 px-4 ng-pristine ng-untouched ng-valid ng-not-empty" ng-change="populateProductName()" ng-model="selectedProductCategory"
ng-init="selectedProductCategory='select-productCategory'">
<option value="select-productCategory" selected="selected">Product Category</option>
<!-- ngRepeat: productCategory in supportProductCategories | orderBy: 'toString()' -->
<option ng-repeat="productCategory in supportProductCategories | orderBy: 'toString()'" value="3736" class="ng-binding ng-scope">External Desktop Drives</option>
<!-- end ngRepeat: productCategory in supportProductCategories | orderBy: 'toString()' -->
<option ng-repeat="productCategory in supportProductCategories | orderBy: 'toString()'" value="3737" class="ng-binding ng-scope">Data Center Drives</option>
<!-- end ngRepeat: productCategory in supportProductCategories | orderBy: 'toString()' -->
<option ng-repeat="productCategory in supportProductCategories | orderBy: 'toString()'" value="3738" class="ng-binding ng-scope">Portable Drives</option>
<!-- end ngRepeat: productCategory in supportProductCategories | orderBy: 'toString()' -->
<option ng-repeat="productCategory in supportProductCategories | orderBy: 'toString()'" value="3739" class="ng-binding ng-scope">Data Center Platforms</option>
<!-- end ngRepeat: productCategory in supportProductCategories | orderBy: 'toString()' -->
<option ng-repeat="productCategory in supportProductCategories | orderBy: 'toString()'" value="3740" class="ng-binding ng-scope">Internal HDD</option><!-- end ngRepeat: productCategory in supportProductCategories | orderBy: 'toString()' -->
<option ng-repeat="productCategory in supportProductCategories | orderBy: 'toString()'" value="3741" class="ng-binding ng-scope">Internal SSD</option><!-- end ngRepeat: productCategory in supportProductCategories | orderBy: 'toString()' -->
<option ng-repeat="productCategory in supportProductCategories | orderBy: 'toString()'" value="3742" class="ng-binding ng-scope">Memory Cards</option><!-- end ngRepeat: productCategory in supportProductCategories | orderBy: 'toString()' -->
<option ng-repeat="productCategory in supportProductCategories | orderBy: 'toString()'" value="3743" class="ng-binding ng-scope">Personal Cloud | NAS Drives</option>
<!-- end ngRepeat: productCategory in supportProductCategories | orderBy: 'toString()' -->
<option ng-repeat="productCategory in supportProductCategories | orderBy: 'toString()'" value="3744" class="ng-binding ng-scope">USB Flash Drives</option>
<!-- end ngRepeat: productCategory in supportProductCategories | orderBy: 'toString()' -->
<option ng-repeat="productCategory in supportProductCategories | orderBy: 'toString()'" value="3745" class="ng-binding ng-scope">Accessories</option><!-- end ngRepeat: productCategory in supportProductCategories | orderBy: 'toString()' -->
<option ng-repeat="productCategory in supportProductCategories | orderBy: 'toString()'" value="3746" class="ng-binding ng-scope">MP3 Players</option><!-- end ngRepeat: productCategory in supportProductCategories | orderBy: 'toString()' -->
<option ng-repeat="productCategory in supportProductCategories | orderBy: 'toString()'" value="4273" class="ng-binding ng-scope">Embedded Flash</option>
<!-- end ngRepeat: productCategory in supportProductCategories | orderBy: 'toString()' -->
</select>
<span class="error-message text-red text-xxs mb-0"> Field cannot be empty. </span>
</div>
</div>
</div>
<div class="selection">
<div class="form-group filled">
<div class="select-dropdown">
<select class="validate empty w-full border-black border py-2 px-4 ng-pristine ng-untouched ng-valid ng-not-empty" ng-model="selectedProductName" ng-init="selectedProductName='select-productName'">
<option value="select-productName" selected="selected">Product Name</option>
<!-- ngRepeat: productName in supportProductNames | orderBy: 'toString()' -->
</select>
<span class="error-message text-red text-xxs mb-0"> Field cannot be empty. </span>
</div>
</div>
</div>
<div class="relative flex justify-center my-9">
<div class="w-full border-b border-grey-2 pt-2"></div>
<p class="text-sm p-4 bg-white absolute -pin-t-20">OR</p>
</div>
<div class="input">
<div class="form-group">
<input aria-required="true" ng-model="serialNumber" type="text" aria-label="Type in Serial Number or Model Number" placeholder="Type in Serial Number or Model Number" maxlength="100"
class="empty inputHeight text-base w-full border border-black-50 px-4 ng-pristine ng-untouched ng-valid ng-empty ng-valid-maxlength" data-min-length="0">
<span class="error-message font-Roboto text-red text-xxs mb-0 font-roboto" role="alert"> Field cannot be empty. </span>
</div>
</div>
<!-- ngIf: noProductOrSerialNumSelected -->
<button type="submit" class="defaultBtn bg-blue text-white hover:bg-dark-blue active:bg-darker-blue w-full" aria-label="submit" tabindex="0">Go</button>
</form><form onsubmit="return customFormSubmitAction(this);" autocomplete="off" class="store-form " id="webform-footer-form" data-track-type="form" data-form-name="Newsletter Subscription">
<input type="hidden" value="/bin/wd/acs/formsubmit">
<input type="hidden" name="currentPagePath" value="https://www.westerndigital.com/content/store/en-us/support.html">
<input type="hidden" name="queryString">
<input type="hidden" name="showServerResponse" value="false">
<input type="hidden" name="showErrorFromServerResponse">
<input type="hidden" name="formName" value="Newsletter Subscription">
<input type="hidden" name="pageReferrer" value="" class="referrer_field">
<input type="hidden" name="serverResponseMessage">
<input type="hidden" name="serverResponseErrorMessage">
<div class="responsive-columns-flexbox parbase">
<div class=" row grid-12 xs:grid-12 sm:grid-12 md:grid-12 lg:grid-12 xl:grid-12 flex-wrap md:flex sm:flex sm:text-center">
<div class="sm:cols-4 cols-12 flex sm:block mb-1 sm:mb-0 items-center sm:px-4">
</div>
<div class="sm:cols-4 cols-12 flex sm:block mb-1 sm:mb-0 items-center sm:px-4">
<div class="svg parbase">
<div>
<svg xmlns="http://www.w3.org/2000/svg" width="173" height="48" viewBox="0 0 173 48">
<g id="Header_Main_Logo" data-name="Header Main Logo" transform="translate(-26 -89.525)">
<rect id="Rectangle_24353" data-name="Rectangle 24353" width="173" height="48" transform="translate(26 89.525)" fill="none"></rect>
<g id="_1.2_Horizontal_Secondary_Wordmark_Hero_Color_RGB_1_" data-name="1.2 Horizontal Secondary Wordmark Hero_Color_RGB (1)" transform="translate(-30.125 49.066)">
<g id="Group_26610" data-name="Group 26610" transform="translate(87.574 56.1)">
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transform="translate(-181.152 -58.926)"></path>
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