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ONE OF THE TOP 20 HOSPITALS IN THE NATION

UT Southwestern Medical Center has been named the #1 hospital in Texas (*tie)
and among the top 20 in the nation, according to U.S. News & World Report. And
for the seventh consecutive year, we are the #1 hospital in Dallas-Fort Worth.
With 11 specialties ranked among the nation's best and 19 procedures rated as
"High Performing," UTSW is committed to delivering the highest-quality care to
our patients in North Texas and beyond.

Learn More


PATIENT RESOURCES

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PATIENT NOTIFICATION

UT Southwestern is notifying patients treated by UT Southwestern physicians of
improper disclosure of protected health information. On February 6, 2024, it was
brought to the attention of the UT Southwestern Privacy Office that protected
health information was shared with an unapproved third-party vendor called Code
Kick AB, an online project management tool. Information including patient name,
date of birth, medical record number, phone number, address or ZIP code, type of
planned procedure, date of service of planned procedure, provider’s name, and
insurance benefits information was unintentionally disclosed to the third-party
vendor in an effort to track the completion of necessary insurance verification
and gather any necessary prior authorizations. As soon as UT Southwestern became
aware of the issue, we removed the information from the online tool and
conducted an investigation. Based on our investigation, we do not have reason to
believe that this information has been further compromised, has been used
inappropriately by the third party, or shared outside the third-party software
tool.

Receiving a notification does not mean that you are a victim of identity theft.
The Federal Trade Commission (FTC) has developed several consumer alerts
explaining how to minimize the potential for identity theft. We encourage you to
visit the FTC website and review its recommendations. Additionally, please
carefully review information that you receive from your child’s insurance
company, including any Explanation of Benefits or “EOB” forms. Check for any
unusual items such as a provider name that you or your child has not seen before
or a medical service that you do not remember receiving. If you have any
questions about your or your child’s medical records or services from another
institution, please call those providers directly.

We want to reassure you that the protection of all UT Southwestern data is a top
institutional priority and that this incident is being handled in accordance
with UTSW policies and related regulations. If you have questions about the
information, please contact the Privacy Office at 1-833-445-1229. We deeply
regret the occurrence of this incident and any worry, distress, or difficulty
that it may cause.

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SPECIALTY HIGHLIGHTS

We bring world-class care to you, delivered with expertise and compassion. Learn
more about our leading-edge therapies, innovative treatments, and exceptional
specialty care.

 * Clements University Hospital
 * Clinical Heart and Vascular Center
 * O'Donnell Brain Institute
 * Simmons Comprehensive Cancer Center
 * Spine Center
 * Transplant


UTSWMYCARE APP

UT Southwestern’s patient care app – UTSWMyCare – helps you easily manage your
health and stay connected to UTSW and your provider. Find a physician. Access
your medical records. Schedule appointments, and much more.

UTSWMyCare is simple to use, convenient, and always available. It’s medicine
made easier.

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OUR HOSPITAL & CLINICS

Texas

With our University Hospital, over 40 locations, and several hundred clinics, at
UT Southwestern you can find experienced doctors and specialists to provide the
care that you need close to home.

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VIRTUAL VISITS WITH YOUR DOCTOR

A Video Visit is a safe and convenient way to get access to a broad spectrum of
primary and specialty services at UT Southwestern while still receiving the same
high-quality care you would receive in person—saving you time and travel.

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OUR COMMITMENT TO YOU

At UT Southwestern, your safety and well-being are always our top priorities.
You can count on us to deliver the care you need just as we always have – safely
and effectively.

We continue to strongly encourage vaccination as the best defense against
COVID-19. As an academic medical center, we are proud to share the latest
advances in education, research, and clinical care. Our COVID-19 Updates and
Vaccination websites offer tip sheets, educational resources, answers
to frequently asked questions, and links to immediate scheduling for
vaccination, both for adults and children ages 12-15. Vaccine information for
children 5-11 is available through our partner Children’s Health.

Beginning Oct. 24, 2022, based on the low level of COVID-19 transmission in our
community, masks are no longer required within most UT Southwestern clinical
environments if you are symptom-free, but they remain a welcome precaution.
Masks should continue to be worn by patients and guests visiting our Cancer
Center clinics, Transplant clinics, Bone Marrow Transplant Unit, and Emergency
Department.

Thank you for helping protect our community. We look forward to serving you.


DID YOU KNOW?

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NOTIFICACIÓN A PACIENTES

UT Southwestern está notificando a los pacientes tratados por médicos de UT
Southwestern sobre la divulgación indebida de información de salud protegida. El
6 de febrero del 2024, se informó a la Oficina de Privacidad de UT Southwestern
que la información de salud protegida se compartió con un proveedor de terceros
no aprobado llamado Code Kick AB, una herramienta de gestión de proyectos en
línea. La información que incluye el nombre del paciente, fecha de nacimiento,
número de registro médico, número de teléfono, dirección o código postal, tipo
de procedimiento planificado, fecha de servicio del procedimiento planificado,
nombre del médico e información de beneficios de seguro se divulgó
involuntariamente al tercer proveedor en un esfuerzo por realizar un seguimiento
de la finalización de la verificación de seguro necesaria y recopilar cualquier
autorización previa necesaria. Tan pronto como UT Southwestern se dio cuenta del
problema, eliminamos la información de la herramienta en línea y llevamos a cabo
una investigación. Basándonos en nuestra investigación, no tenemos motivos para
creer que esta información se haya visto comprometida, haya sido utilizada de
forma inapropiada por terceros o compartida fuera de la herramienta de software
de terceros.

El recibir una notificación no significa que usted sea víctima de un robo de
identidad. La Comisión Federal de Comercio (FTC) ha elaborado varias alertas
para el consumidor en las que explica cómo minimizar las posibilidades de robo
de identidad.  Le animamos a que visite el sitio web de la FTC y revise sus
recomendaciones. Además, revise atentamente la información que reciba de la
compañía de seguros de su hijo, incluidos los formularios de Explicación de
Beneficios o "EOB". Compruebe si hay algún elemento inusual, como el nombre de
un proveedor que usted o su hijo no hayan visto antes o un servicio médico que
no recuerde haber recibido. Si tiene alguna pregunta sobre su historial médico o
el de su hijo o sobre los servicios prestados por otra institución, llame
directamente a esos profesionales de salud.

Queremos asegurarle que la protección de todos los datos de UT Southwestern es
una prioridad institucional máxima y que este incidente se está gestionando de
acuerdo con las políticas de UTSW y las normativas relacionadas. Si tiene alguna
pregunta sobre la información, póngase en contacto con la Oficina de Privacidad
al 833-445-1229. Lamentamos profundamente la ocurrencia de este incidente y
cualquier preocupación, angustia o dificultad que pueda causar.

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