URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&ut...
Submission: On February 07 via api from US — Scanned from DE

Summary

This website contacted 22 IPs in 5 countries across 16 domains to perform 91 HTTP transactions. The main IP is 13.82.107.234, located in Tappahannock, United States and belongs to MICROSOFT-CORP-MSN-AS-BLOCK, US. The main domain is www.egain.com. The Cisco Umbrella rank of the primary domain is 340491.
TLS certificate: Issued by Go Daddy Secure Certificate Authority... on January 10th 2023. Valid for: a year.
This is the only time www.egain.com was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

IP Address AS Autonomous System
41 13.82.107.234 8075 (MICROSOFT...)
4 2a00:1450:400... 15169 (GOOGLE)
7 2a00:1450:400... 15169 (GOOGLE)
2 169.150.247.38 60068 (CDN77 ^_^)
2 13.225.78.13 16509 (AMAZON-02)
2 108.128.174.138 16509 (AMAZON-02)
1 2606:4700::68... 13335 (CLOUDFLAR...)
3 2620:1ec:c11:... 8068 (MICROSOFT...)
1 2600:9000:20e... 16509 (AMAZON-02)
2 2a00:1450:400... 15169 (GOOGLE)
4 2a00:1450:400... 15169 (GOOGLE)
1 2a00:1450:400... 15169 (GOOGLE)
2 2001:4860:480... 15169 (GOOGLE)
1 2400:52e0:1e0... 200325 (BUNNYCDN)
6 2600:1f14:f4:... 16509 (AMAZON-02)
1 13.225.78.80 16509 (AMAZON-02)
3 2a00:1450:400... 15169 (GOOGLE)
3 2a00:1450:400... 15169 (GOOGLE)
1 2a02:26f0:350... 20940 (AKAMAI-ASN1)
2 2a00:1450:400... 15169 (GOOGLE)
1 2600:9000:20e... 16509 (AMAZON-02)
3 3 2620:1ec:21::14 8068 (MICROSOFT...)
1 13.107.42.14 8068 (MICROSOFT...)
91 22
Apex Domain
Subdomains
Transfer
49 egain.com
www.egain.com — Cisco Umbrella Rank: 340491
hd.egain.com — Cisco Umbrella Rank: 794549
ebrain.egain.com
876 KB
7 googletagmanager.com
www.googletagmanager.com — Cisco Umbrella Rank: 40
428 KB
6 google-analytics.com
www.google-analytics.com — Cisco Umbrella Rank: 21
region1.google-analytics.com — Cisco Umbrella Rank: 2456
21 KB
4 linkedin.com
px.ads.linkedin.com — Cisco Umbrella Rank: 353
www.linkedin.com — Cisco Umbrella Rank: 575
px4.ads.linkedin.com — Cisco Umbrella Rank: 6074
4 KB
4 googleapis.com
fonts.googleapis.com — Cisco Umbrella Rank: 34
4 KB
3 google.de
www.google.de — Cisco Umbrella Rank: 5986
669 B
3 google.com
www.google.com — Cisco Umbrella Rank: 2
669 B
3 doubleclick.net
googleads.g.doubleclick.net — Cisco Umbrella Rank: 29
stats.g.doubleclick.net — Cisco Umbrella Rank: 78
2 KB
3 bing.com
bat.bing.com — Cisco Umbrella Rank: 351
12 KB
3 printfriendly.com
cdn.printfriendly.com — Cisco Umbrella Rank: 20013
key-cdn.printfriendly.com — Cisco Umbrella Rank: 20875
18 KB
2 gstatic.com
fonts.gstatic.com
60 KB
2 lfeeder.com
sc.lfeeder.com — Cisco Umbrella Rank: 13341
tr.lfeeder.com — Cisco Umbrella Rank: 19939
12 KB
2 analytics-egain.com
analytics.analytics-egain.com — Cisco Umbrella Rank: 24169
20 KB
1 oribi.io
cdn.linkedin.oribi.io — Cisco Umbrella Rank: 814
377 B
1 licdn.com
snap.licdn.com — Cisco Umbrella Rank: 707
5 KB
1 zoominfo.com
ws.zoominfo.com — Cisco Umbrella Rank: 4504
2 KB
91 16
Domain Requested by
41 www.egain.com www.egain.com
7 www.googletagmanager.com www.egain.com
www.googletagmanager.com
6 ebrain.egain.com analytics.analytics-egain.com
ebrain.egain.com
4 www.google-analytics.com www.googletagmanager.com
www.google-analytics.com
4 fonts.googleapis.com www.egain.com
3 www.google.de www.egain.com
3 www.google.com www.egain.com
3 bat.bing.com www.egain.com
bat.bing.com
2 px.ads.linkedin.com 2 redirects
2 stats.g.doubleclick.net www.google-analytics.com
2 region1.google-analytics.com www.googletagmanager.com
2 fonts.gstatic.com fonts.googleapis.com
2 analytics.analytics-egain.com www.egain.com
analytics.analytics-egain.com
2 hd.egain.com www.egain.com
2 cdn.printfriendly.com www.egain.com
1 px4.ads.linkedin.com www.egain.com
1 www.linkedin.com 1 redirects
1 cdn.linkedin.oribi.io snap.licdn.com
1 snap.licdn.com www.egain.com
1 tr.lfeeder.com www.egain.com
1 key-cdn.printfriendly.com cdn.printfriendly.com
1 googleads.g.doubleclick.net www.googletagmanager.com
1 sc.lfeeder.com www.egain.com
1 ws.zoominfo.com www.egain.com
91 24
Subject Issuer Validity Valid
*.egain.com
Go Daddy Secure Certificate Authority - G2
2023-01-10 -
2024-02-11
a year crt.sh
upload.video.google.com
GTS CA 1C3
2023-01-09 -
2023-04-03
3 months crt.sh
*.google-analytics.com
GTS CA 1C3
2023-01-31 -
2023-04-25
3 months crt.sh
cdn.printfriendly.com
R3
2023-01-31 -
2023-05-01
3 months crt.sh
hd.egain.com
Amazon
2023-01-10 -
2024-02-08
a year crt.sh
*.analytics-egain.com
Amazon
2022-09-06 -
2023-10-05
a year crt.sh
zoominfo.com
Cloudflare Inc ECC CA-3
2022-04-21 -
2023-04-21
a year crt.sh
www.bing.com
Microsoft RSA TLS CA 02
2022-11-25 -
2023-05-25
6 months crt.sh
*.lfeeder.com
Amazon
2022-07-09 -
2023-08-07
a year crt.sh
*.gstatic.com
GTS CA 1C3
2023-01-09 -
2023-04-03
3 months crt.sh
*.g.doubleclick.net
GTS CA 1C3
2023-01-09 -
2023-04-03
3 months crt.sh
key-cdn.printfriendly.com
R3
2023-01-31 -
2023-05-01
3 months crt.sh
www.google.com
GTS CA 1C3
2023-01-31 -
2023-04-25
3 months crt.sh
www.google.de
GTS CA 1C3
2023-01-31 -
2023-04-25
3 months crt.sh
snap.licdn.com
DigiCert SHA2 Secure Server CA
2023-02-01 -
2024-01-31
a year crt.sh
linkedin.oribi.io
Amazon
2022-07-07 -
2023-08-06
a year crt.sh

This page contains 5 frames:

Primary Page: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&utm_medium=email&utm_campaign=kmai1_na&uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Frame ID: EA98F338F2A3782D806799C0CD286850
Requests: 87 HTTP requests in this frame

Frame: https://analytics.analytics-egain.com/onetag/EG26912918
Frame ID: 70DD93019D2925CA48666845F14F8463
Requests: 1 HTTP requests in this frame

Frame: https://analytics.analytics-egain.com/iframe/EG26912918
Frame ID: F8C96573C34DA9DA8809D19AB8D057E5
Requests: 1 HTTP requests in this frame

Frame: https://ebrain.egain.com/system/templates/chat/egain-docked-chat.js
Frame ID: 31E8E726296F03A8C97E9776F0A491A7
Requests: 1 HTTP requests in this frame

Frame: https://ebrain.egain.com/system/cb/cs/checkSession.html?wsname=https://www.egain.com
Frame ID: E3E583897F1A1646611C15CD59FFC9FD
Requests: 1 HTTP requests in this frame

Screenshot

Page Title

Page not found - eGain

Detected technologies

Overall confidence: 100%
Detected patterns
  • <link[^>]* href=[^>]+(?:([\d.]+)/)?(?:css/)?font-awesome(?:\.min)?\.css
  • <link[^>]* href=[^>]*?(?:F|f)o(?:n|r)t-?(?:A|a)wesome(?:[^>]*?([0-9a-fA-F]{7,40}|[\d]+(?:.[\d]+(?:.[\d]+)?)?)|)
  • (?:F|f)o(?:n|r)t-?(?:A|a)wesome(?:.*?([0-9a-fA-F]{7,40}|[\d]+(?:.[\d]+(?:.[\d]+)?)?)|)

Overall confidence: 100%
Detected patterns
  • google-analytics\.com/(?:ga|urchin|analytics)\.js

Overall confidence: 100%
Detected patterns
  • <link[^>]* href=[^>]+fonts\.(?:googleapis|google)\.com

Overall confidence: 100%
Detected patterns
  • googletagmanager\.com/gtm\.js
  • googletagmanager\.com/gtag/js

Overall confidence: 100%
Detected patterns
  • lightbox(?:-plus-jquery)?.{0,32}\.js

Overall confidence: 100%
Detected patterns
  • snap\.licdn\.com/li\.lms-analytics/insight\.min\.js

Overall confidence: 100%
Detected patterns
  • /revslider/[/\w-]+/js

Overall confidence: 100%
Detected patterns
  • jquery.*\.js(?:\?ver(?:sion)?=([\d.]+))?

Overall confidence: 100%
Detected patterns
  • jquery[.-]migrate(?:-([\d.]+))?(?:\.min)?\.js(?:\?ver=([\d.]+))?

Page Statistics

91
Requests

99 %
HTTPS

74 %
IPv6

16
Domains

24
Subdomains

22
IPs

5
Countries

1460 kB
Transfer

3541 kB
Size

32
Cookies

Redirected requests

There were HTTP redirect chains for the following requests:

Request Chain 84
  • https://px.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1675782938054&url=https%3A%2F%2Fwww.egain.com%2Fresources%2Fvalue-of-knowledge-management-for-customer-service-and-support%2F%3Futm_source%3D1on1%26amp%3Butm_medium%3Demail%26amp%3Butm_campaign%3Dkmai1_na%26amp%3Buid%3Dd393da39-eee0-eb11-bacb-000d3a9e9ca3 HTTP 302
  • https://www.linkedin.com/px/li_sync?redirect=https%3A%2F%2Fpx.ads.linkedin.com%2Fcollect%3Fv%3D2%26fmt%3Djs%26pid%3D3112012%26time%3D1675782938054%26url%3Dhttps%253A%252F%252Fwww.egain.com%252Fresources%252Fvalue-of-knowledge-management-for-customer-service-and-support%252F%253Futm_source%253D1on1%2526amp%253Butm_medium%253Demail%2526amp%253Butm_campaign%253Dkmai1_na%2526amp%253Buid%253Dd393da39-eee0-eb11-bacb-000d3a9e9ca3%26liSync%3Dtrue HTTP 302
  • https://px.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1675782938054&url=https%3A%2F%2Fwww.egain.com%2Fresources%2Fvalue-of-knowledge-management-for-customer-service-and-support%2F%3Futm_source%3D1on1%26amp%3Butm_medium%3Demail%26amp%3Butm_campaign%3Dkmai1_na%26amp%3Buid%3Dd393da39-eee0-eb11-bacb-000d3a9e9ca3&liSync=true HTTP 302
  • https://px4.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1675782938054&url=https%3A%2F%2Fwww.egain.com%2Fresources%2Fvalue-of-knowledge-management-for-customer-service-and-support%2F%3Futm_source%3D1on1%26amp%3Butm_medium%3Demail%26amp%3Butm_campaign%3Dkmai1_na%26amp%3Buid%3Dd393da39-eee0-eb11-bacb-000d3a9e9ca3&liSync=true&e_ipv6=AQLq5IAoD8Jv1AAAAYYscl-esOGxBsfk6igsDIOpOj1VIKphOHBC1vasGocFeT6L

91 HTTP transactions

Resource
Path
Size
x-fer
Type
MIME-Type
Primary Request /
www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/
197 KB
197 KB
Document
General
Full URL
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
3e1e82b4f503acea48deee0e727c7754dae36674776c49375329a5f2e7998ed2
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36
accept-language
de-DE,de;q=0.9

Response headers

Cache-Control
no-cache, must-revalidate, max-age=0
Connection
Keep-Alive
Content-Type
text/html; charset=UTF-8
Date
Tue, 07 Feb 2023 15:15:35 GMT
Expires
Wed, 11 Jan 1984 05:00:00 GMT
Keep-Alive
timeout=5, max=100
Link
<https://www.egain.com/wp-json/>; rel="https://api.w.org/"
Server
Apache/2.4.29 (Ubuntu)
Strict-Transport-Security
max-age=31536000
Transfer-Encoding
chunked
X-Content-Type-Options
nosniff
X-UA-Compatible
IE=edge
jquery.fancybox.css
www.egain.com/egain-child/fancy/
5 KB
2 KB
Stylesheet
General
Full URL
https://www.egain.com/egain-child/fancy/jquery.fancybox.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
1724e498648a06b3b219675dff7c922677a3e1eea41bbaed40242dcdec8bf8ec
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Tue, 07 Feb 2023 15:15:36 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"1489-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=100
Content-Length
1477
rs6.css
www.egain.com/plugins/revslider/public/assets/css/
55 KB
12 KB
Stylesheet
General
Full URL
https://www.egain.com/plugins/revslider/public/assets/css/rs6.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
d63fa35ad0ec42110f7779d3825e3bcf079bf7fe188c7e7909494002194d694d
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Tue, 07 Feb 2023 15:15:36 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:20:59 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"db2a-592d7e61038c0-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=100
Content-Length
11707
style.css
www.egain.com/plugins/sticky-header-oceanwp//
753 B
704 B
Stylesheet
General
Full URL
https://www.egain.com/plugins/sticky-header-oceanwp//style.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
aa9aa133def537d11a152aec44e76c0f38f92bb68bc70d743a6f4fc787786e20
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Tue, 07 Feb 2023 15:15:36 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:21:00 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"2f1-592d7e61f7b00-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=100
Content-Length
290
trp-floater-language-switcher.css
www.egain.com/plugins/translatepress-multilingual/assets/css/
5 KB
1 KB
Stylesheet
General
Full URL
https://www.egain.com/plugins/translatepress-multilingual/assets/css/trp-floater-language-switcher.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
44ea170fc87aae5f8c85e610296bac297b3d621292adc4cbec9e0b0d3a2e681b
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Tue, 07 Feb 2023 15:15:36 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Thu, 28 Apr 2022 17:21:44 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"131e-5ddba28f2b659-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=100
Content-Length
1044
trp-language-switcher.css
www.egain.com/plugins/translatepress-multilingual/assets/css/
3 KB
1 KB
Stylesheet
General
Full URL
https://www.egain.com/plugins/translatepress-multilingual/assets/css/trp-language-switcher.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
8eeafb86d8ce986b8bdc835861dc294481f69b714b05c3427b26133ffdff755f
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Tue, 07 Feb 2023 15:15:36 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Thu, 28 Apr 2022 17:21:44 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"a6b-5ddba28f2a6b9-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=100
Content-Length
817
dashicons.min.css
www.egain.com/includes/css/
58 KB
35 KB
Stylesheet
General
Full URL
https://www.egain.com/includes/css/dashicons.min.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
c21e5a2b32c47bc5f9d9efc97bc0e29fd081946d1d3ebffc5621cfafb1d3960e
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Tue, 07 Feb 2023 15:15:36 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Sat, 26 Mar 2022 02:32:13 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"e688-5db15e3095bd9-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=99
Content-Length
35730
style.css
www.egain.com/egain/
2 KB
1 KB
Stylesheet
General
Full URL
https://www.egain.com/egain/style.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
9ae26fdff0351c180d3c463d055fa4f7bcbf1c2b1e5d5672e4d94b10b06b27e2
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Tue, 07 Feb 2023 15:15:36 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"677-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=99
Content-Length
948
style.css
www.egain.com/egain-child/
2 KB
1 KB
Stylesheet
General
Full URL
https://www.egain.com/egain-child/style.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
85ab17a4be4ebbe56e5ca7fb0c63c26e764acb7b1e41602bbf63f1ac92b01aa6
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Tue, 07 Feb 2023 15:15:36 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Mon, 19 Apr 2021 20:13:54 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"619-5c058f80728f0-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=99
Content-Length
908
font-awesome.min.css
www.egain.com/egain/assets/css/third/
30 KB
7 KB
Stylesheet
General
Full URL
https://www.egain.com/egain/assets/css/third/font-awesome.min.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
c4fe355dfa317d1cfaf6a39aa324e94c8a96fcf73410b7f9eec59951cdfaa593
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Tue, 07 Feb 2023 15:15:36 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"7971-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=99
Content-Length
7057
simple-line-icons.min.css
www.egain.com/egain/assets/css/third/
11 KB
3 KB
Stylesheet
General
Full URL
https://www.egain.com/egain/assets/css/third/simple-line-icons.min.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
00cb5467cd1232cc0358b03f57cdba0c37d8a4c74fc8949a5dc62ab36e803c5c
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Tue, 07 Feb 2023 15:15:36 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"2a9d-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=99
Content-Length
2439
magnific-popup.min.css
www.egain.com/egain/assets/css/third/
5 KB
2 KB
Stylesheet
General
Full URL
https://www.egain.com/egain/assets/css/third/magnific-popup.min.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
130258c738258aede53d50cd605361e26189d1176960bd440a8785d81e9ee331
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Tue, 07 Feb 2023 15:15:37 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"145d-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=98
Content-Length
1579
slick.min.css
www.egain.com/egain/assets/css/third/
2 KB
997 B
Stylesheet
General
Full URL
https://www.egain.com/egain/assets/css/third/slick.min.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
f94c40827295309e660e47038ab6c021e897ec570d812298d3d475159ddc8596
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Tue, 07 Feb 2023 15:15:37 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"627-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=98
Content-Length
584
style.min.css
www.egain.com/egain/assets/css/
152 KB
23 KB
Stylesheet
General
Full URL
https://www.egain.com/egain/assets/css/style.min.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
9a55211e7b59cd42aa4665f67ec3d145907eb4199e956e52b421afd6ea9fa731
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Tue, 07 Feb 2023 15:15:37 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"25fdf-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=99
Content-Length
23257
css
fonts.googleapis.com/
31 KB
2 KB
Stylesheet
General
Full URL
https://fonts.googleapis.com/css?family=Open+Sans%3A100%2C200%2C300%2C400%2C500%2C600%2C700%2C800%2C900%2C100i%2C200i%2C300i%2C400i%2C500i%2C600i%2C700i%2C800i%2C900i&subset=latin
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:400d:80c::200a , Ireland, ASN15169 (GOOGLE, US),
Reverse DNS
Software
ESF /
Resource Hash
f62057301cbebb6162864bdcbafc8c452cea3925b02b963acdf0324997c11625
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN
X-Xss-Protection 0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

strict-transport-security
max-age=31536000
date
Tue, 07 Feb 2023 15:15:36 GMT
content-encoding
gzip
x-content-type-options
nosniff
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
x-xss-protection
0
last-modified
Tue, 07 Feb 2023 14:57:53 GMT
server
ESF
cross-origin-opener-policy
same-origin-allow-popups
x-frame-options
SAMEORIGIN
content-type
text/css; charset=utf-8
access-control-allow-origin
*
cache-control
private, max-age=86400, stale-while-revalidate=604800
timing-allow-origin
*
link
<https://fonts.gstatic.com>; rel=preconnect; crossorigin
expires
Tue, 07 Feb 2023 15:15:36 GMT
front.min.css
www.egain.com/plugins/cookie-notice/css/
5 KB
1 KB
Stylesheet
General
Full URL
https://www.egain.com/plugins/cookie-notice/css/front.min.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
d2c30641eed11d27cc45ab60849aaef8d0cef92b8c75b09648ffb764bd6017c0
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Tue, 07 Feb 2023 15:15:37 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Sat, 26 Mar 2022 02:23:33 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"14ce-5db15c40f092f-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=98
Content-Length
1106
style.min.css
www.egain.com/plugins/pojo-accessibility/assets/css/
51 KB
5 KB
Stylesheet
General
Full URL
https://www.egain.com/plugins/pojo-accessibility/assets/css/style.min.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
7de4ebe6f7e5c57026f039da23b86f99cb0dcf117dfe5f893ace0b1988370f78
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Tue, 07 Feb 2023 15:15:37 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Thu, 01 Sep 2022 17:59:33 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"cbb9-5e7a1603ac879-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=98
Content-Length
5143
sassy-social-share-public.css
www.egain.com/plugins/sassy-social-share/public/css/
9 KB
3 KB
Stylesheet
General
Full URL
https://www.egain.com/plugins/sassy-social-share/public/css/sassy-social-share-public.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
87e1ed8c94d134e4e068a17891d3dad0d122ee052bf061da0ca0e87b3da75069
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Tue, 07 Feb 2023 15:15:37 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Sat, 26 Mar 2022 02:25:57 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"25e4-5db15cc9c03a4-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=98
Content-Length
2334
custom.css
www.egain.com/egain-child/css/
108 KB
15 KB
Stylesheet
General
Full URL
https://www.egain.com/egain-child/css/custom.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
c5551443a480b97816c8f9c852e3593b4376a6ed91894800bd185f33082614fc
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Tue, 07 Feb 2023 15:15:37 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Fri, 22 Apr 2022 19:40:34 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"1b1d1-5dd436673e9ce-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=97
Content-Length
15288
widgets.css
www.egain.com/plugins/ocean-extra/assets/css/
36 KB
6 KB
Stylesheet
General
Full URL
https://www.egain.com/plugins/ocean-extra/assets/css/widgets.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
9de0d24675d34b06af8a34918b566f94e8296d32228371766cbc15d8abc74195
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Tue, 07 Feb 2023 15:15:37 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:21:01 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"9083-592d7e62ebd40-gzip"
Vary
Accept-Encoding
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=97
Content-Length
5666
jquery.min.js
www.egain.com/includes/js/jquery/
87 KB
31 KB
Script
General
Full URL
https://www.egain.com/includes/js/jquery/jquery.min.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
bd4de6a3fc0fb68d6f76ba7b93514b96a92e585c295b5351c31ad92a4b0777ea
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Tue, 07 Feb 2023 15:15:37 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Sat, 26 Mar 2022 02:32:13 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"15db1-5db15e30c1aff-gzip"
Vary
Accept-Encoding
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=98
Content-Length
30908
jquery-migrate.min.js
www.egain.com/includes/js/jquery/
11 KB
4 KB
Script
General
Full URL
https://www.egain.com/includes/js/jquery/jquery-migrate.min.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
029e0a2e809fd6b5dbe76abe8b7a74936be306c9a8c27c814c4d44aa54623300
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Tue, 07 Feb 2023 15:15:37 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Sat, 26 Mar 2022 02:32:13 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"2bd8-5db15e30bdc7f-gzip"
Vary
Accept-Encoding
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=97
Content-Length
4169
revolution.tools.min.js
www.egain.com/plugins/revslider/public/assets/js/
147 KB
50 KB
Script
General
Full URL
https://www.egain.com/plugins/revslider/public/assets/js/revolution.tools.min.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
45012f93c4cbd739c51f4043a3a1d3c8377272ef606dd39e51a6a81e02dad594
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Tue, 07 Feb 2023 15:15:37 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:20:59 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"24ba4-592d7e61038c0-gzip"
Vary
Accept-Encoding
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=97
Content-Length
50582
rs6.min.js
www.egain.com/plugins/revslider/public/assets/js/
261 KB
66 KB
Script
General
Full URL
https://www.egain.com/plugins/revslider/public/assets/js/rs6.min.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
3ef8e11864cb4fe830ee71e98447368b0255a360f27efcf9201ed9418f328313
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Tue, 07 Feb 2023 15:15:37 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:20:59 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"412a9-592d7e61038c0-gzip"
Vary
Accept-Encoding
Transfer-Encoding
chunked
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=97
main.js
www.egain.com/plugins/sticky-header-oceanwp//
2 KB
1012 B
Script
General
Full URL
https://www.egain.com/plugins/sticky-header-oceanwp//main.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
66a557f1b3623caa94df4ecbb7252b25b413b1165d697359340162860f9fa539
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Tue, 07 Feb 2023 15:15:37 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:21:00 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"816-592d7e61f7b00-gzip"
Vary
Accept-Encoding
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=96
Content-Length
585
front.min.js
www.egain.com/plugins/cookie-notice/js/
8 KB
2 KB
Script
General
Full URL
https://www.egain.com/plugins/cookie-notice/js/front.min.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
c38bc4d28cb6dd5263a68b3efa74cd5b746f9083484871c54f4cd437c828b40e
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Tue, 07 Feb 2023 15:15:37 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Sat, 26 Mar 2022 02:23:33 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"20ec-5db15c40f18cf-gzip"
Vary
Accept-Encoding
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=96
Content-Length
1933
custom_script_1.js
www.egain.com/egain-child/
24 KB
5 KB
Script
General
Full URL
https://www.egain.com/egain-child/custom_script_1.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
76d76ef30bdb88bb4c327b6eaf21fb6195e88d07894e84df5e7f08882869df3d
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Tue, 07 Feb 2023 15:15:37 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Thu, 02 Feb 2023 21:48:42 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"60d3-5f3be874e1c7a-gzip"
Vary
Accept-Encoding
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=96
Content-Length
4338
js
www.googletagmanager.com/gtag/
223 KB
77 KB
Script
General
Full URL
https://www.googletagmanager.com/gtag/js?id=G-P0WWZ4WL9G
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:830::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Google Tag Manager /
Resource Hash
018b206ea78bc4433c4ccaf327e8c86d60fc0d8723e791c0c7ac31f069f6c1e4
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Xss-Protection 0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

date
Tue, 07 Feb 2023 15:15:37 GMT
content-encoding
br
strict-transport-security
max-age=31536000; includeSubDomains
server
Google Tag Manager
vary
Accept-Encoding
content-type
application/javascript; charset=UTF-8
access-control-allow-origin
*
cache-control
private, max-age=900
access-control-allow-credentials
true
cross-origin-resource-policy
cross-origin
access-control-allow-headers
Cache-Control
content-length
78807
x-xss-protection
0
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
expires
Tue, 07 Feb 2023 15:15:37 GMT
js
www.googletagmanager.com/gtag/
113 KB
44 KB
Script
General
Full URL
https://www.googletagmanager.com/gtag/js?id=UA-15835029-4
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:830::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Google Tag Manager /
Resource Hash
644cbdff0cde7f086f46dfe5b496a6c8cf42df3caf7f99b753962cbbac4f22ba
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Xss-Protection 0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

date
Tue, 07 Feb 2023 15:15:37 GMT
content-encoding
br
strict-transport-security
max-age=31536000; includeSubDomains
server
Google Tag Manager
vary
Accept-Encoding
content-type
application/javascript; charset=UTF-8
access-control-allow-origin
*
cache-control
private, max-age=900
access-control-allow-credentials
true
cross-origin-resource-policy
cross-origin
access-control-allow-headers
Cache-Control
content-length
44927
x-xss-protection
0
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
expires
Tue, 07 Feb 2023 15:15:37 GMT
js
www.googletagmanager.com/gtag/
172 KB
63 KB
Script
General
Full URL
https://www.googletagmanager.com/gtag/js?id=AW-946629603
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:830::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Google Tag Manager /
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Xss-Protection 0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

date
Tue, 07 Feb 2023 15:15:37 GMT
content-encoding
br
strict-transport-security
max-age=31536000; includeSubDomains
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length
64477
x-xss-protection
0
last-modified
Tue, 07 Feb 2023 15:00:00 GMT
server
Google Tag Manager
vary
Accept-Encoding
content-type
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access-control-allow-origin
*
cache-control
private, max-age=900
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expires
Tue, 07 Feb 2023 15:15:37 GMT
printfriendly-icon-sm.png
cdn.printfriendly.com/icons/
305 B
1 KB
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General
Full URL
https://cdn.printfriendly.com/icons/printfriendly-icon-sm.png
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
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TLS 1.3, , AES_256_GCM
Server
169.150.247.38 Frankfurt am Main, Germany, ASN60068 (CDN77 ^_^, GB),
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unn-169-150-247-38.datapacket.com
Software
BunnyCDN-DE1-1081 /
Resource Hash
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Request headers

accept-language
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Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

expires
Tue, 31 Jan 2023 11:49:35 GMT
date
Tue, 07 Feb 2023 15:15:37 GMT
cdn-edgestorageid
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STANDARD
x-goog-metageneration
2
cdn-cachedat
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cdn-pullzone
29989
x-goog-stored-content-encoding
identity
content-length
305
last-modified
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server
BunnyCDN-DE1-1081
cdn-proxyver
1.03
cdn-requestpullcode
200
etag
"d09256e25d52d1635a1e3f6a6ac786ac"
x-goog-generation
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content-type
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access-control-allow-origin
*
x-goog-hash
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cdn-uid
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access-control-expose-headers
Content-Type
cache-control
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cdn-cache
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cdn-requestid
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accept-ranges
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cdn-requestcountrycode
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cdn-requestpullsuccess
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eGain-logo-new-300.png
www.egain.com/egain-media/2022/10/
11 KB
11 KB
Image
General
Full URL
https://www.egain.com/egain-media/2022/10/eGain-logo-new-300.png
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Tue, 07 Feb 2023 15:15:37 GMT
Strict-Transport-Security
max-age=31536000
X-Content-Type-Options
nosniff
Last-Modified
Tue, 18 Oct 2022 21:28:41 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"2b30-5eb55c6ad8ec4"
Content-Type
image/png
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Accept-Ranges
bytes
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Content-Length
11056
404.png
hd.egain.com/images/
25 KB
26 KB
Image
General
Full URL
https://hd.egain.com/images/404.png
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
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13.225.78.13 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
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Software
AmazonS3 /
Resource Hash
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Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Tue, 07 Feb 2023 15:15:37 GMT
Via
1.1 e56e6732f380db727425bac2d6158760.cloudfront.net (CloudFront)
Last-Modified
Fri, 16 Aug 2019 20:55:22 GMT
Server
AmazonS3
X-Amz-Cf-Pop
FRA2-C2
Age
269
x-amz-meta-cb-modifiedtime
Fri, 16 Aug 2019 20:55:02 GMT
ETag
"d658b3471983db11613f94f0e7a9dc6d"
X-Cache
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image/png
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keep-alive
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Content-Length
26062
X-Amz-Cf-Id
XeA2biuDQVwbqy0J3Vj_2Ip5uPPXKeTZ-IeLES8V0x6IIMHlNYD8lg==
en_US.png
www.egain.com/plugins/translatepress-multilingual/assets/images/flags/
502 B
864 B
Image
General
Full URL
https://www.egain.com/plugins/translatepress-multilingual/assets/images/flags/en_US.png
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Tue, 07 Feb 2023 15:15:37 GMT
Strict-Transport-Security
max-age=31536000
X-Content-Type-Options
nosniff
Last-Modified
Thu, 28 Apr 2022 17:21:44 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"1f6-5ddba28f29719"
Content-Type
image/png
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=93
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502
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www.egain.com/plugins/translatepress-multilingual/assets/images/flags/
250 B
611 B
Image
General
Full URL
https://www.egain.com/plugins/translatepress-multilingual/assets/images/flags/de_DE_formal.png
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Tue, 07 Feb 2023 15:15:37 GMT
Strict-Transport-Security
max-age=31536000
X-Content-Type-Options
nosniff
Last-Modified
Thu, 28 Apr 2022 17:21:44 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"fa-5ddba28f2a6b9"
Content-Type
image/png
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
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250
printfriendly.js
cdn.printfriendly.com/
53 KB
16 KB
Script
General
Full URL
https://cdn.printfriendly.com/printfriendly.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
169.150.247.38 Frankfurt am Main, Germany, ASN60068 (CDN77 ^_^, GB),
Reverse DNS
unn-169-150-247-38.datapacket.com
Software
BunnyCDN-DE1-1081 /
Resource Hash
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Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

expires
Mon, 06 Feb 2023 15:11:38 GMT
date
Tue, 07 Feb 2023 15:15:37 GMT
content-encoding
br
cdn-edgestorageid
1075
age
261
x-guploader-uploadid
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x-goog-storage-class
STANDARD
x-goog-metageneration
1
cdn-cachedat
02/06/2023 15:10:59
cdn-pullzone
29989
x-goog-stored-content-encoding
gzip
last-modified
Mon, 06 Feb 2023 13:00:17 GMT
server
BunnyCDN-DE1-1081
cdn-proxyver
1.03
cdn-requestpullcode
200
vary
Accept-Encoding, Accept-Encoding
x-goog-generation
1675688417809855
content-type
application/javascript; charset=utf-8
access-control-allow-origin
*
x-goog-hash
crc32c=CRDYAA==, md5=/ylWd3Rs8BcrtKgOf6xpog==
cdn-uid
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access-control-expose-headers
Content-Type
cache-control
public, max-age=300
x-goog-stored-content-length
14357
cdn-cache
HIT
cdn-requestid
fa850a9f2133056a03613af8b193a423
cdn-requestcountrycode
DE
cdn-status
200
cdn-requestpullsuccess
True
imagesloaded.min.js
www.egain.com/includes/js/
5 KB
2 KB
Script
General
Full URL
https://www.egain.com/includes/js/imagesloaded.min.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Tue, 07 Feb 2023 15:15:37 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Sat, 26 Mar 2022 02:32:13 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"15fd-5db15e30cd681-gzip"
Vary
Accept-Encoding
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=96
Content-Length
1834
magnific-popup.min.js
www.egain.com/egain/assets/js/third/
20 KB
7 KB
Script
General
Full URL
https://www.egain.com/egain/assets/js/third/magnific-popup.min.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Tue, 07 Feb 2023 15:15:37 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"4ed0-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=96
Content-Length
7142
lightbox.min.js
www.egain.com/egain/assets/js/third/
1 KB
988 B
Script
General
Full URL
https://www.egain.com/egain/assets/js/third/lightbox.min.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Tue, 07 Feb 2023 15:15:37 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"4e0-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=95
Content-Length
561
main.min.js
www.egain.com/egain/assets/js/
121 KB
32 KB
Script
General
Full URL
https://www.egain.com/egain/assets/js/main.min.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
68114526fe2e683a27fd18ef79c2b9408707712af99831574f533473c0b5822d
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Tue, 07 Feb 2023 15:15:37 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"1e26f-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=95
Content-Length
32760
app.min.js
www.egain.com/plugins/pojo-accessibility/assets/js/
5 KB
2 KB
Script
General
Full URL
https://www.egain.com/plugins/pojo-accessibility/assets/js/app.min.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Tue, 07 Feb 2023 15:15:37 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Thu, 01 Sep 2022 17:59:33 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"14c1-5e7a1603ac879-gzip"
Vary
Accept-Encoding
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=96
Content-Length
1668
sassy-social-share-public.js
www.egain.com/plugins/sassy-social-share/public/js/
119 KB
40 KB
Script
General
Full URL
https://www.egain.com/plugins/sassy-social-share/public/js/sassy-social-share-public.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Tue, 07 Feb 2023 15:15:37 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Sat, 26 Mar 2022 02:25:57 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"1dbb3-5db15cc9c03a4-gzip"
Vary
Accept-Encoding
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=97
Content-Length
40654
hoverIntent.min.js
www.egain.com/includes/js/
1 KB
1 KB
Script
General
Full URL
https://www.egain.com/includes/js/hoverIntent.min.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
491ee20092ce969e6785601ae4595748d4ac5ee4df19012b19b77de6c9dfd357
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Tue, 07 Feb 2023 15:15:37 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Sat, 26 Mar 2022 02:32:13 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"5dc-5db15e30c3a40-gzip"
Vary
Accept-Encoding
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=95
Content-Length
705
maxmegamenu.js
www.egain.com/plugins/megamenu/js/
30 KB
5 KB
Script
General
Full URL
https://www.egain.com/plugins/megamenu/js/maxmegamenu.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
9aafa38d431075d0f6c738a2633785fd32fada0e14408bd662d95e608ddb4daf
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Tue, 07 Feb 2023 15:15:37 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Sat, 26 Mar 2022 02:24:47 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"7741-5db15c874035f-gzip"
Vary
Accept-Encoding
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=94
Content-Length
4877
jquery.fancybox.js
www.egain.com/egain-child/fancy/
50 KB
14 KB
Script
General
Full URL
https://www.egain.com/egain-child/fancy/jquery.fancybox.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
c8fc96d99ee53dd4de071bf15190a3e1d96f89cbabf53520645470d5085d4809
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
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Response headers

Date
Tue, 07 Feb 2023 15:15:37 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Strict-Transport-Security
max-age=31536000
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"c663-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=94
Content-Length
14063
chat-launch-2.svg
www.egain.com/egain-media/2022/02/
3 KB
4 KB
Image
General
Full URL
https://www.egain.com/egain-media/2022/02/chat-launch-2.svg
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Tappahannock, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Tue, 07 Feb 2023 15:15:37 GMT
Strict-Transport-Security
max-age=31536000
X-Content-Type-Options
nosniff
Last-Modified
Fri, 18 Feb 2022 20:10:15 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"d4c-5d850789313d7"
Content-Type
image/svg+xml
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=93
Content-Length
3404
css
fonts.googleapis.com/
3 KB
584 B
Stylesheet
General
Full URL
https://fonts.googleapis.com/css?family=Cabin+Condensed:400,600,700
Requested by
Host: www.egain.com
URL: https://www.egain.com/egain-child/css/custom.css
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:400d:80c::200a , Ireland, ASN15169 (GOOGLE, US),
Reverse DNS
Software
ESF /
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN
X-Xss-Protection 0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

strict-transport-security
max-age=31536000
date
Tue, 07 Feb 2023 15:15:37 GMT
content-encoding
gzip
x-content-type-options
nosniff
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
x-xss-protection
0
last-modified
Tue, 07 Feb 2023 15:15:37 GMT
server
ESF
cross-origin-opener-policy
same-origin-allow-popups
x-frame-options
SAMEORIGIN
content-type
text/css; charset=utf-8
access-control-allow-origin
*
cache-control
private, max-age=86400, stale-while-revalidate=604800
timing-allow-origin
*
link
<https://fonts.gstatic.com>; rel=preconnect; crossorigin
expires
Tue, 07 Feb 2023 15:15:37 GMT
css
fonts.googleapis.com/
5 KB
706 B
Stylesheet
General
Full URL
https://fonts.googleapis.com/css?family=Open+Sans+Condensed:300,700
Requested by
Host: www.egain.com
URL: https://www.egain.com/egain-child/css/custom.css
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:400d:80c::200a , Ireland, ASN15169 (GOOGLE, US),
Reverse DNS
Software
ESF /
Resource Hash
f4ebbbe9e2cb7f812044295bf4773dbd8e6170652eb80e91cba87643fe176ddb
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN
X-Xss-Protection 0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

strict-transport-security
max-age=31536000
date
Tue, 07 Feb 2023 15:15:37 GMT
content-encoding
gzip
x-content-type-options
nosniff
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
x-xss-protection
0
last-modified
Tue, 07 Feb 2023 14:54:52 GMT
server
ESF
cross-origin-opener-policy
same-origin-allow-popups
x-frame-options
SAMEORIGIN
content-type
text/css; charset=utf-8
access-control-allow-origin
*
cache-control
private, max-age=86400, stale-while-revalidate=604800
timing-allow-origin
*
link
<https://fonts.gstatic.com>; rel=preconnect; crossorigin
expires
Tue, 07 Feb 2023 15:15:37 GMT
css
fonts.googleapis.com/
8 KB
808 B
Stylesheet
General
Full URL
https://fonts.googleapis.com/css?family=Open+Sans:400,600,700
Requested by
Host: www.egain.com
URL: https://www.egain.com/egain-child/css/custom.css
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:400d:80c::200a , Ireland, ASN15169 (GOOGLE, US),
Reverse DNS
Software
ESF /
Resource Hash
dda36ab0dda2b7ba616e824e0dd455eb222bf9fee24984c74e19df9fa962758e
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN
X-Xss-Protection 0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

strict-transport-security
max-age=31536000
date
Tue, 07 Feb 2023 15:15:37 GMT
content-encoding
gzip
x-content-type-options
nosniff
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
x-xss-protection
0
last-modified
Tue, 07 Feb 2023 14:24:23 GMT
server
ESF
cross-origin-opener-policy
same-origin-allow-popups
x-frame-options
SAMEORIGIN
content-type
text/css; charset=utf-8
access-control-allow-origin
*
cache-control
private, max-age=86400, stale-while-revalidate=604800
timing-allow-origin
*
link
<https://fonts.gstatic.com>; rel=preconnect; crossorigin
expires
Tue, 07 Feb 2023 15:15:37 GMT
gtm.js
www.googletagmanager.com/
170 KB
55 KB
Script
General
Full URL
https://www.googletagmanager.com/gtm.js?id=GTM-NC9SGDL
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:830::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Google Tag Manager /
Resource Hash
59bbdb70c69c005b8b806cf0896776c8e14e2a60d3619cf270c2da4606753707
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Xss-Protection 0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

date
Tue, 07 Feb 2023 15:15:37 GMT
content-encoding
br
strict-transport-security
max-age=31536000; includeSubDomains
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length
56679
x-xss-protection
0
last-modified
Tue, 07 Feb 2023 15:00:00 GMT
server
Google Tag Manager
vary
Accept-Encoding
content-type
application/javascript; charset=UTF-8
access-control-allow-origin
*
cache-control
private, max-age=900
access-control-allow-credentials
true
access-control-allow-headers
Cache-Control
expires
Tue, 07 Feb 2023 15:15:37 GMT
bg_artboard_2.jpg
hd.egain.com/images/backgrounds/
93 KB
93 KB
Image
General
Full URL
https://hd.egain.com/images/backgrounds/bg_artboard_2.jpg
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.225.78.13 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-13-225-78-13.fra2.r.cloudfront.net
Software
AmazonS3 /
Resource Hash
7d09194d2932064b01abf1969269a832aace7245e6b488a6880802c4248deb64

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

Date
Tue, 07 Feb 2023 15:06:25 GMT
Via
1.1 d6b9c7bad28b271f1e800a50d49ab8a4.cloudfront.net (CloudFront)
Last-Modified
Mon, 06 Jun 2022 04:45:15 GMT
Server
AmazonS3
X-Amz-Cf-Pop
FRA2-C2
Age
878
ETag
"b6ad4bc0fd8b9cd922143122c3263513"
X-Cache
Hit from cloudfront
Content-Type
image/jpeg
Connection
keep-alive
Accept-Ranges
bytes
Content-Length
94921
X-Amz-Cf-Id
TUNDBQNrHaneBByqQtkAMRGQzJMeFCu95102isHlmx6DHLMOlsYjqA==
EG26912918
analytics.analytics-egain.com/onetag/ Frame 70DD
16 KB
16 KB
Script
General
Full URL
https://analytics.analytics-egain.com/onetag/EG26912918
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
108.128.174.138 Dublin, Ireland, ASN16509 (AMAZON-02, US),
Reverse DNS
ec2-108-128-174-138.eu-west-1.compute.amazonaws.com
Software
/
Resource Hash
d580e153516a8c1c79ec701b3d3de8dcc37245646619ea65459bdfa2cd8a775c

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

content-type
text/javascript;charset=utf-8
date
Tue, 07 Feb 2023 15:15:37 GMT
cache-control
max-age=86400
server
expires
Wed, 08 Feb 2023 15:15:37 GMT
gtm.js
www.googletagmanager.com/
133 KB
48 KB
Script
General
Full URL
https://www.googletagmanager.com/gtm.js?id=GTM-WQGFD2
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:830::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Google Tag Manager /
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Xss-Protection 0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

date
Tue, 07 Feb 2023 15:15:37 GMT
content-encoding
br
strict-transport-security
max-age=31536000; includeSubDomains
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length
49024
x-xss-protection
0
last-modified
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server
Google Tag Manager
vary
Accept-Encoding
content-type
application/javascript; charset=UTF-8
access-control-allow-origin
*
cache-control
private, max-age=900
access-control-allow-credentials
true
access-control-allow-headers
Cache-Control
expires
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6WNoPXcu9CiYbInz1a6y
ws.zoominfo.com/pixel/
2 KB
2 KB
Script
General
Full URL
https://ws.zoominfo.com/pixel/6WNoPXcu9CiYbInz1a6y
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2606:4700::6810:a852 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software
cloudflare / Express
Resource Hash
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Security Headers
Name Value
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
User-Agent
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Response headers

date
Tue, 07 Feb 2023 15:15:37 GMT
content-encoding
gzip
x-content-type-options
nosniff
cf-cache-status
DYNAMIC
via
1.1 google
server
cloudflare
x-powered-by
Express
vary
Accept-Encoding
content-type
text/javascript
access-control-allow-origin
*
access-control-allow-credentials
true
cf-ray
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access-control-allow-headers
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alt-svc
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bat.js
bat.bing.com/
38 KB
12 KB
Script
General
Full URL
https://bat.bing.com/bat.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
2620:1ec:c11::200 , United States, ASN8068 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
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Security Headers
Name Value
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Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains; preload
content-encoding
gzip
date
Tue, 07 Feb 2023 15:15:36 GMT
last-modified
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accept-ch
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x-msedge-ref
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etag
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vary
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x-cache
CONFIG_NOCACHE
content-type
application/javascript
cache-control
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accept-ranges
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sc.lfeeder.com/
32 KB
11 KB
Script
General
Full URL
https://sc.lfeeder.com/lftracker_v1_ywVkO4XMdlOaZ6Bj.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2600:9000:20eb:2600:1f:f723:6fc0:93a1 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
Software
AmazonS3 /
Resource Hash
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Request headers

accept-language
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Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

x-amz-version-id
Za_s7nvzYr3II_WNug.hyx4u_ejQqbZ3
content-encoding
gzip
via
1.1 b6d1611761652d7a383651f2bf480596.cloudfront.net (CloudFront)
date
Tue, 07 Feb 2023 15:02:57 GMT
last-modified
Fri, 03 Feb 2023 07:38:03 GMT
server
AmazonS3
x-amz-cf-pop
FRA2-C1
age
878
etag
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vary
Accept-Encoding
x-cache
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content-type
application/javascript
cache-control
max-age=3600
x-amz-cf-id
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Font
General
Full URL
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Requested by
Host: fonts.googleapis.com
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Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:400d:80d::2003 , Ireland, ASN15169 (GOOGLE, US),
Reverse DNS
Software
sffe /
Resource Hash
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Security Headers
Name Value
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Request headers

Referer
https://fonts.googleapis.com/
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https://www.egain.com
accept-language
de-DE,de;q=0.9
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

date
Fri, 03 Feb 2023 08:26:15 GMT
x-content-type-options
nosniff
age
370162
content-security-policy-report-only
require-trusted-types-for 'script'; report-uri https://csp.withgoogle.com/csp/apps-themes
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length
44856
x-xss-protection
0
last-modified
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server
sffe
cross-origin-opener-policy
same-origin; report-to="apps-themes"
report-to
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content-type
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expires
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Full URL
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Requested by
Host: fonts.googleapis.com
URL: https://fonts.googleapis.com/css?family=Open+Sans+Condensed:300,700
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:400d:80d::2003 , Ireland, ASN15169 (GOOGLE, US),
Reverse DNS
Software
sffe /
Resource Hash
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Security Headers
Name Value
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Request headers

Referer
https://fonts.googleapis.com/
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https://www.egain.com
accept-language
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User-Agent
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Response headers

date
Mon, 06 Feb 2023 11:48:58 GMT
x-content-type-options
nosniff
age
98799
content-security-policy-report-only
require-trusted-types-for 'script'; report-uri https://csp.withgoogle.com/csp/apps-themes
cross-origin-resource-policy
cross-origin
alt-svc
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content-length
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x-xss-protection
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last-modified
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server
sffe
cross-origin-opener-policy
same-origin; report-to="apps-themes"
report-to
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access-control-allow-origin
*
cache-control
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accept-ranges
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timing-allow-origin
*
expires
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75 KB
76 KB
Font
General
Full URL
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Requested by
Host: www.egain.com
URL: https://www.egain.com/egain/assets/css/third/font-awesome.min.css
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
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Reverse DNS
Software
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Resource Hash
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Security Headers
Name Value
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Request headers

Referer
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Origin
https://www.egain.com
accept-language
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User-Agent
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Response headers

Date
Tue, 07 Feb 2023 15:15:37 GMT
Strict-Transport-Security
max-age=31536000
X-Content-Type-Options
nosniff
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Server
Apache/2.4.29 (Ubuntu)
ETag
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Connection
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Keep-Alive
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29 KB
30 KB
Font
General
Full URL
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Requested by
Host: www.egain.com
URL: https://www.egain.com/egain/assets/css/third/simple-line-icons.min.css
Protocol
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Security
TLS 1.3, , AES_128_GCM
Server
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Software
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Resource Hash
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Security Headers
Name Value
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Request headers

Referer
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Origin
https://www.egain.com
accept-language
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User-Agent
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Response headers

Date
Tue, 07 Feb 2023 15:15:37 GMT
Strict-Transport-Security
max-age=31536000
X-Content-Type-Options
nosniff
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
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ETag
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Connection
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js
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223 KB
77 KB
Script
General
Full URL
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Requested by
Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtag/js?id=UA-15835029-4
Protocol
H3
Security
QUIC, , AES_128_GCM
Server
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Reverse DNS
Software
Google Tag Manager /
Resource Hash
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Security Headers
Name Value
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X-Xss-Protection 0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

date
Tue, 07 Feb 2023 15:15:37 GMT
content-encoding
br
strict-transport-security
max-age=31536000; includeSubDomains
server
Google Tag Manager
vary
Accept-Encoding
content-type
application/javascript; charset=UTF-8
access-control-allow-origin
*
cache-control
private, max-age=900
access-control-allow-credentials
true
cross-origin-resource-policy
cross-origin
access-control-allow-headers
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content-length
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x-xss-protection
0
alt-svc
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expires
Tue, 07 Feb 2023 15:15:37 GMT
analytics.js
www.google-analytics.com/
49 KB
20 KB
Script
General
Full URL
https://www.google-analytics.com/analytics.js
Requested by
Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtag/js?id=UA-15835029-4
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:400d:806::200e , Ireland, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Golfe2 /
Resource Hash
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Security Headers
Name Value
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Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

strict-transport-security
max-age=10886400; includeSubDomains; preload
content-encoding
gzip
x-content-type-options
nosniff
date
Tue, 07 Feb 2023 15:12:08 GMT
last-modified
Tue, 10 Jan 2023 21:29:14 GMT
server
Golfe2
age
209
vary
Accept-Encoding
content-type
text/javascript
cache-control
public, max-age=7200
cross-origin-resource-policy
cross-origin
alt-svc
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content-length
20085
expires
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js
www.googletagmanager.com/gtag/
172 KB
63 KB
Script
General
Full URL
https://www.googletagmanager.com/gtag/js?id=AW-946629603&l=dataLayer&cx=c
Requested by
Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtag/js?id=UA-15835029-4
Protocol
H3
Security
QUIC, , AES_128_GCM
Server
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Reverse DNS
Software
Google Tag Manager /
Resource Hash
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Security Headers
Name Value
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X-Xss-Protection 0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

date
Tue, 07 Feb 2023 15:15:37 GMT
content-encoding
br
strict-transport-security
max-age=31536000; includeSubDomains
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length
64505
x-xss-protection
0
last-modified
Tue, 07 Feb 2023 15:00:00 GMT
server
Google Tag Manager
vary
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content-type
application/javascript; charset=UTF-8
access-control-allow-origin
*
cache-control
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access-control-allow-credentials
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access-control-allow-headers
Cache-Control
expires
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/
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2 KB
1 KB
Script
General
Full URL
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Requested by
Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtag/js?id=AW-946629603
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:400d:804::2002 , Ireland, ASN15169 (GOOGLE, US),
Reverse DNS
Software
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Resource Hash
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Security Headers
Name Value
X-Content-Type-Options nosniff
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Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

pragma
no-cache
date
Tue, 07 Feb 2023 15:15:37 GMT
content-encoding
br
x-content-type-options
nosniff
server
cafe
content-type
text/javascript; charset=UTF-8
p3p
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cache-control
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cross-origin-resource-policy
cross-origin
content-disposition
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timing-allow-origin
*
alt-svc
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content-length
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x-xss-protection
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expires
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collect
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253 B
Ping
General
Full URL
https://region1.google-analytics.com/g/collect?v=2&tid=G-P0WWZ4WL9G&gtm=45je3260h2&_p=88124840&cid=293091161.1675782938&ul=en-us&sr=1600x1200&uaW=1&uaa=&uab=&uafvl=&uamb=0&uam=&uap=&uapv=&uaw=0&_s=1&sid=1675782937&sct=1&seg=0&dl=https%3A%2F%2Fwww.egain.com%2Fresources%2Fvalue-of-knowledge-management-for-customer-service-and-support%2F%3Futm_source%3D1on1%26amp%3Butm_medium%3Demail%26amp%3Butm_campaign%3Dkmai1_na%26amp%3Buid%3Dd393da39-eee0-eb11-bacb-000d3a9e9ca3&dt=Page%20not%20found%20-%20eGain&en=page_view&_fv=1&_nsi=1&_ss=1
Requested by
Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtag/js?id=G-P0WWZ4WL9G
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2001:4860:4802:34::36 , United States, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Golfe2 /
Resource Hash
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Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

pragma
no-cache
date
Tue, 07 Feb 2023 15:15:37 GMT
server
Golfe2
content-type
text/plain
access-control-allow-origin
https://www.egain.com
cache-control
no-cache, no-store, must-revalidate
access-control-allow-credentials
true
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length
0
expires
Fri, 01 Jan 1990 00:00:00 GMT
a
key-cdn.printfriendly.com/api/v3/domain_settings/
160 B
642 B
Script
General
Full URL
https://key-cdn.printfriendly.com/api/v3/domain_settings/a?callback=pfMod.saveDSSettings&hostname=www.egain.com&client_version=client
Requested by
Host: cdn.printfriendly.com
URL: https://cdn.printfriendly.com/printfriendly.js
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2400:52e0:1e00::1080:1 , Slovenia, ASN200325 (BUNNYCDN, SI),
Reverse DNS
Software
BunnyCDN-DE1-1080 /
Resource Hash
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Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

date
Tue, 07 Feb 2023 15:15:37 GMT
content-encoding
br
cdn-edgestorageid
1077
cdn-cachedat
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cdn-pullzone
1170691
alt-svc
h3=":443"; ma=2592000
x-request-id
271f6b6a-96c5-4b19-bb2d-eebe19cc4a2f
x-runtime
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server
BunnyCDN-DE1-1080
cdn-proxyver
1.03
cdn-requestpullcode
200
etag
W/"6a930ffad1d194fbfa2d175e66172c9a"
vary
Accept-Encoding
content-type
text/javascript; charset=utf-8
cdn-cache
HIT
cdn-uid
c46cf0ce-de12-43ee-84e2-564af22e66fd
cache-control
public, max-age=180
cdn-requestid
69f2ef261ea93c76f96ea6432d817cb3
cdn-requestcountrycode
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cdn-status
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cdn-requestpullsuccess
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56380144.js
bat.bing.com/p/action/
0
118 B
Script
General
Full URL
https://bat.bing.com/p/action/56380144.js
Requested by
Host: bat.bing.com
URL: https://bat.bing.com/bat.js
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
2620:1ec:c11::200 , United States, ASN8068 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
/
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains; preload

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains; preload
cache-control
private,max-age=1800
date
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accept-ch
Sec-CH-UA-Arch, Sec-CH-UA-Bitness, Sec-CH-UA-Full-Version, Sec-CH-UA-Mobile, Sec-CH-UA-Model, Sec-CH-UA-Platform, Sec-CH-UA-Platform-Version
x-msedge-ref
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x-cache
CONFIG_NOCACHE
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ebrain.egain.com/system/templates/chat/
4 KB
2 KB
Script
General
Full URL
https://ebrain.egain.com/system/templates/chat/egain-chat.js
Requested by
Host: analytics.analytics-egain.com
URL: https://analytics.analytics-egain.com/onetag/EG26912918
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
2600:1f14:f4:7d02:e330:b57a:cf41:c6e5 Boardman, United States, ASN16509 (AMAZON-02, US),
Reverse DNS
Software
Server /
Resource Hash
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Security Headers
Name Value
Content-Security-Policy frame-ancestors 'self' ebrain.egain.cloud
Strict-Transport-Security max-age=31536000; includeSubDomains; preload
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

date
Tue, 07 Feb 2023 15:15:38 GMT
content-encoding
gzip
x-content-type-options
nosniff
strict-transport-security
max-age=31536000; includeSubDomains; preload
server
Server
content-security-policy
frame-ancestors 'self' ebrain.egain.cloud
x-amzn-requestid
ef391270-f52d-43b4-86ab-bbf01637bf51
x-amzn-trace-id
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x-frame-options
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content-type
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cache-control
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x-amz-apigw-id
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content-length
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allow_cobrowse.js
ebrain.egain.com/system/cb/admin/js/
24 KB
25 KB
Script
General
Full URL
https://ebrain.egain.com/system/cb/admin/js/allow_cobrowse.js
Requested by
Host: analytics.analytics-egain.com
URL: https://analytics.analytics-egain.com/onetag/EG26912918
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
2600:1f14:f4:7d02:e330:b57a:cf41:c6e5 Boardman, United States, ASN16509 (AMAZON-02, US),
Reverse DNS
Software
/
Resource Hash
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Security Headers
Name Value
Content-Security-Policy frame-ancestors 'self' ebrain.egain.cloud
Strict-Transport-Security max-age=31536000; includeSubDomains; preload
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

pragma
cache
date
Tue, 07 Feb 2023 15:15:38 GMT
strict-transport-security
max-age=31536000; includeSubDomains; preload
x-content-type-options
nosniff
accept-encoding
compress,gzip
last-modified
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content-security-policy
frame-ancestors 'self' ebrain.egain.cloud
x-frame-options
SAMEORIGIN
content-type
application/javascript
cache-control
max-age=86400
accept-ranges
bytes
content-length
24532
x-ua-compatible
IE=EmulateIE9
Offers.egain
ebrain.egain.com/system/
294 B
2 KB
Script
General
Full URL
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Requested by
Host: analytics.analytics-egain.com
URL: https://analytics.analytics-egain.com/onetag/EG26912918
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
2600:1f14:f4:7d02:e330:b57a:cf41:c6e5 Boardman, United States, ASN16509 (AMAZON-02, US),
Reverse DNS
Software
Server /
Resource Hash
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Security Headers
Name Value
Content-Security-Policy frame-ancestors 'self' ebrain.egain.cloud
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X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

date
Tue, 07 Feb 2023 15:15:38 GMT
strict-transport-security
max-age=31536000; includeSubDomains; preload
x-content-type-options
nosniff
x-amzn-remapped-content-length
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content-security-policy
frame-ancestors 'self' ebrain.egain.cloud
x-amzn-requestid
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x-amzn-remapped-connection
keep-alive
x-amz-apigw-id
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x-ua-compatible
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pragma
no-cache
server
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x-frame-options
SAMEORIGIN
content-type
text/javascript; charset=UTF-8
cache-control
no-cache
x-amzn-remapped-date
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expires
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EG26912918
analytics.analytics-egain.com/iframe/ Frame F8C9
4 KB
4 KB
Document
General
Full URL
https://analytics.analytics-egain.com/iframe/EG26912918
Requested by
Host: analytics.analytics-egain.com
URL: https://analytics.analytics-egain.com/onetag/EG26912918
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
108.128.174.138 Dublin, Ireland, ASN16509 (AMAZON-02, US),
Reverse DNS
ec2-108-128-174-138.eu-west-1.compute.amazonaws.com
Software
/
Resource Hash
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Request headers

Referer
https://www.egain.com/
Upgrade-Insecure-Requests
1
User-Agent
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accept-language
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Response headers

cache-control
max-age=86400
content-type
text/html;charset=utf-8
date
Tue, 07 Feb 2023 15:15:37 GMT
expires
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server
collect
www.google-analytics.com/j/
2 B
206 B
XHR
General
Full URL
https://www.google-analytics.com/j/collect?v=1&_v=j99&a=88124840&t=pageview&_s=1&dl=https%3A%2F%2Fwww.egain.com%2Fresources%2Fvalue-of-knowledge-management-for-customer-service-and-support%2F%3Futm_source%3D1on1%26amp%3Butm_medium%3Demail%26amp%3Butm_campaign%3Dkmai1_na%26amp%3Buid%3Dd393da39-eee0-eb11-bacb-000d3a9e9ca3&ul=en-us&de=UTF-8&dt=Page%20not%20found%20-%20eGain&sd=24-bit&sr=1600x1200&vp=1600x1200&je=0&_u=YADAAUABAAAAACAAI~&jid=587370275&gjid=298679607&cid=293091161.1675782938&tid=UA-15835029-4&_gid=670143609.1675782938&_r=1&gtm=457e3210&z=1806688630
Requested by
Host: www.google-analytics.com
URL: https://www.google-analytics.com/analytics.js
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:400d:806::200e , Ireland, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Golfe2 /
Resource Hash
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Security Headers
Name Value
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Request headers

Referer
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accept-language
de-DE,de;q=0.9
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36
Content-Type
text/plain

Response headers

pragma
no-cache
date
Tue, 07 Feb 2023 15:15:37 GMT
x-content-type-options
nosniff
last-modified
Sun, 17 May 1998 03:00:00 GMT
server
Golfe2
content-type
text/plain
access-control-allow-origin
https://www.egain.com
cache-control
no-cache, no-store, must-revalidate
access-control-allow-credentials
true
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length
2
expires
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collect
www.google-analytics.com/j/
4 B
71 B
XHR
General
Full URL
https://www.google-analytics.com/j/collect?v=1&_v=j99&a=88124840&t=event&ni=1&_s=1&dl=https%3A%2F%2Fwww.egain.com%2Fresources%2Fvalue-of-knowledge-management-for-customer-service-and-support%2F%3Futm_source%3D1on1%26amp%3Butm_medium%3Demail%26amp%3Butm_campaign%3Dkmai1_na%26amp%3Buid%3Dd393da39-eee0-eb11-bacb-000d3a9e9ca3&ul=en-us&de=UTF-8&dt=Page%20not%20found%20-%20eGain&sd=24-bit&sr=1600x1200&vp=1600x1200&je=0&ec=Parse%20URL&ea=Find%20UID&_u=YADAAUABAAAAACAAI~&jid=1979572723&gjid=364220825&cid=293091161.1675782938&tid=UA-15835029-4&_gid=670143609.1675782938&_r=1&_slc=1&gtm=45He3210n81NC9SGDL&z=336470925
Requested by
Host: www.google-analytics.com
URL: https://www.google-analytics.com/analytics.js
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:400d:806::200e , Ireland, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Golfe2 /
Resource Hash
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Security Headers
Name Value
X-Content-Type-Options nosniff

Request headers

Referer
https://www.egain.com/
accept-language
de-DE,de;q=0.9
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36
Content-Type
text/plain

Response headers

pragma
no-cache
date
Tue, 07 Feb 2023 15:15:37 GMT
x-content-type-options
nosniff
last-modified
Sun, 17 May 1998 03:00:00 GMT
server
Golfe2
content-type
text/plain
access-control-allow-origin
https://www.egain.com
cache-control
no-cache, no-store, must-revalidate
access-control-allow-credentials
true
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length
4
expires
Fri, 01 Jan 1990 00:00:00 GMT
/
tr.lfeeder.com/
43 B
294 B
Image
General
Full URL
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Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
13.225.78.80 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-13-225-78-80.fra2.r.cloudfront.net
Software
CloudFront /
Resource Hash
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Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

date
Tue, 07 Feb 2023 15:15:37 GMT
via
1.1 d9bf8acc1da383db4531789bbb03ac06.cloudfront.net (CloudFront)
server
CloudFront
x-amz-cf-pop
FRA2-C2
x-cache
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content-type
image/gif
content-length
43
x-amz-cf-id
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/
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42 B
455 B
Image
General
Full URL
https://www.google.com/pagead/1p-user-list/946629603/?random=1675782937547&cv=11&fst=1675782000000&bg=ffffff&guid=ON&async=1&gtm=45be3210&u_w=1600&u_h=1200&frm=0&url=https%3A%2F%2Fwww.egain.com%2Fresources%2Fvalue-of-knowledge-management-for-customer-service-and-support%2F%3Futm_source%3D1on1%26amp%3Butm_medium%3Demail%26amp%3Butm_campaign%3Dkmai1_na%26amp%3Buid%3Dd393da39-eee0-eb11-bacb-000d3a9e9ca3&tiba=Page%20not%20found%20-%20eGain&data=event%3Dgtag.config&fmt=3&is_vtc=1&random=1002490420&rmt_tld=0&ipr=y
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:811::2004 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
cafe /
Resource Hash
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Security Headers
Name Value
Content-Security-Policy script-src 'none'; object-src 'none'
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Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

pragma
no-cache
date
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content-security-policy
script-src 'none'; object-src 'none'
x-content-type-options
nosniff
server
cafe
content-type
image/gif
p3p
policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
cache-control
no-cache, no-store, must-revalidate
cross-origin-resource-policy
cross-origin
timing-allow-origin
*
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length
42
x-xss-protection
0
expires
Fri, 01 Jan 1990 00:00:00 GMT
/
www.google.de/pagead/1p-user-list/946629603/
42 B
455 B
Image
General
Full URL
https://www.google.de/pagead/1p-user-list/946629603/?random=1675782937547&cv=11&fst=1675782000000&bg=ffffff&guid=ON&async=1&gtm=45be3210&u_w=1600&u_h=1200&frm=0&url=https%3A%2F%2Fwww.egain.com%2Fresources%2Fvalue-of-knowledge-management-for-customer-service-and-support%2F%3Futm_source%3D1on1%26amp%3Butm_medium%3Demail%26amp%3Butm_campaign%3Dkmai1_na%26amp%3Buid%3Dd393da39-eee0-eb11-bacb-000d3a9e9ca3&tiba=Page%20not%20found%20-%20eGain&data=event%3Dgtag.config&fmt=3&is_vtc=1&random=1002490420&rmt_tld=1&ipr=y
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:827::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
cafe /
Resource Hash
ef1955ae757c8b966c83248350331bd3a30f658ced11f387f8ebf05ab3368629
Security Headers
Name Value
Content-Security-Policy script-src 'none'; object-src 'none'
X-Content-Type-Options nosniff
X-Xss-Protection 0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

pragma
no-cache
date
Tue, 07 Feb 2023 15:15:37 GMT
content-security-policy
script-src 'none'; object-src 'none'
x-content-type-options
nosniff
server
cafe
content-type
image/gif
p3p
policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
cache-control
no-cache, no-store, must-revalidate
cross-origin-resource-policy
cross-origin
timing-allow-origin
*
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length
42
x-xss-protection
0
expires
Fri, 01 Jan 1990 00:00:00 GMT
insight.min.js
snap.licdn.com/li.lms-analytics/
13 KB
5 KB
Script
General
Full URL
https://snap.licdn.com/li.lms-analytics/insight.min.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2a02:26f0:3500:16::215:149b Frankfurt am Main, Germany, ASN20940 (AKAMAI-ASN1, NL),
Reverse DNS
Software
/
Resource Hash
f56ccb2db87aacedd9415232e40f80bff9939703df2f9c3f9ec8a092e545349f
Security Headers
Name Value
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

date
Tue, 07 Feb 2023 15:15:38 GMT
content-encoding
gzip
x-content-type-options
nosniff
last-modified
Tue, 10 Jan 2023 17:22:56 GMT
x-cdn
AKAM
vary
Accept-Encoding
content-type
application/x-javascript;charset=utf-8
cache-control
max-age=48767
accept-ranges
bytes
content-length
4777
0
bat.bing.com/action/
0
288 B
Image
General
Full URL
https://bat.bing.com/action/0?ti=56380144&Ver=2&mid=4429caeb-38d1-4f05-898c-579c0930445d&sid=46e14f40a6fa11edafa2add0406bb124&vid=46e158b0a6fa11ed972a09513873bdb5&vids=1&msclkid=N&pi=1200101525&lg=en-US&sw=1600&sh=1200&sc=24&tl=Page%20not%20found%20-%20eGain&p=https%3A%2F%2Fwww.egain.com%2Fresources%2Fvalue-of-knowledge-management-for-customer-service-and-support%2F%3Futm_source%3D1on1%26amp%3Butm_medium%3Demail%26amp%3Butm_campaign%3Dkmai1_na%26amp%3Buid%3Dd393da39-eee0-eb11-bacb-000d3a9e9ca3&r=&lt=2265&evt=pageLoad&sv=1&rn=509485
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
2620:1ec:c11::200 , United States, ASN8068 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
/
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains; preload

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

pragma
no-cache
strict-transport-security
max-age=31536000; includeSubDomains; preload
date
Tue, 07 Feb 2023 15:15:37 GMT
accept-ch
Sec-CH-UA-Arch, Sec-CH-UA-Bitness, Sec-CH-UA-Full-Version, Sec-CH-UA-Mobile, Sec-CH-UA-Model, Sec-CH-UA-Platform, Sec-CH-UA-Platform-Version
x-msedge-ref
Ref A: D96A3F4A8DCA4AE1B3BBEE9F33993CED Ref B: FRA31EDGE0817 Ref C: 2023-02-07T15:15:37Z
x-cache
CONFIG_NOCACHE
access-control-allow-origin
*
cache-control
no-cache, must-revalidate
expires
Fri, 01 Jan 1990 00:00:00 GMT
collect
stats.g.doubleclick.net/j/
4 B
348 B
XHR
General
Full URL
https://stats.g.doubleclick.net/j/collect?t=dc&aip=1&_r=3&v=1&_v=j99&tid=UA-15835029-4&cid=293091161.1675782938&jid=587370275&gjid=298679607&_gid=670143609.1675782938&_u=YADAAUAAAAAAACAAI~&z=552622884
Requested by
Host: www.google-analytics.com
URL: https://www.google-analytics.com/analytics.js
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:400c:c09::9a Brussels, Belgium, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Golfe2 /
Resource Hash
84e01419bd81f32ac6df0f75f49c604fda9172000a3ae432b3c47b2a6a712d80
Security Headers
Name Value
Strict-Transport-Security max-age=10886400; includeSubDomains; preload
X-Content-Type-Options nosniff

Request headers

Referer
https://www.egain.com/
accept-language
de-DE,de;q=0.9
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36
Content-Type
text/plain

Response headers

pragma
no-cache
strict-transport-security
max-age=10886400; includeSubDomains; preload
date
Tue, 07 Feb 2023 15:15:38 GMT
x-content-type-options
nosniff
last-modified
Sun, 17 May 1998 03:00:00 GMT
server
Golfe2
content-type
text/plain
access-control-allow-origin
https://www.egain.com
cache-control
no-cache, no-store, must-revalidate
access-control-allow-credentials
true
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length
4
expires
Fri, 01 Jan 1990 00:00:00 GMT
collect
stats.g.doubleclick.net/j/
4 B
70 B
XHR
General
Full URL
https://stats.g.doubleclick.net/j/collect?t=dc&aip=1&_r=3&v=1&_v=j99&tid=UA-15835029-4&cid=293091161.1675782938&jid=1979572723&gjid=364220825&_gid=670143609.1675782938&_u=YADAAUABAAAAACAAI~&z=839180452
Requested by
Host: www.google-analytics.com
URL: https://www.google-analytics.com/analytics.js
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:400c:c09::9a Brussels, Belgium, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Golfe2 /
Resource Hash
84e01419bd81f32ac6df0f75f49c604fda9172000a3ae432b3c47b2a6a712d80
Security Headers
Name Value
Strict-Transport-Security max-age=10886400; includeSubDomains; preload
X-Content-Type-Options nosniff

Request headers

Referer
https://www.egain.com/
accept-language
de-DE,de;q=0.9
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36
Content-Type
text/plain

Response headers

pragma
no-cache
strict-transport-security
max-age=10886400; includeSubDomains; preload
date
Tue, 07 Feb 2023 15:15:38 GMT
x-content-type-options
nosniff
last-modified
Sun, 17 May 1998 03:00:00 GMT
server
Golfe2
content-type
text/plain
access-control-allow-origin
https://www.egain.com
cache-control
no-cache, no-store, must-revalidate
access-control-allow-credentials
true
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length
4
expires
Fri, 01 Jan 1990 00:00:00 GMT
ga-audiences
www.google.com/ads/
42 B
107 B
Image
General
Full URL
https://www.google.com/ads/ga-audiences?t=sr&aip=1&_r=4&slf_rd=1&v=1&_v=j99&tid=UA-15835029-4&cid=293091161.1675782938&jid=587370275&_u=YADAAUAAAAAAACAAI~&z=752522043
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:811::2004 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
cafe /
Resource Hash
ef1955ae757c8b966c83248350331bd3a30f658ced11f387f8ebf05ab3368629
Security Headers
Name Value
X-Content-Type-Options nosniff
X-Xss-Protection 0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

pragma
no-cache
date
Tue, 07 Feb 2023 15:15:38 GMT
x-content-type-options
nosniff
server
cafe
content-type
image/gif
p3p
policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
cache-control
no-cache, no-store, must-revalidate
cross-origin-resource-policy
cross-origin
timing-allow-origin
*
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length
42
x-xss-protection
0
expires
Fri, 01 Jan 1990 00:00:00 GMT
ga-audiences
www.google.de/ads/
42 B
107 B
Image
General
Full URL
https://www.google.de/ads/ga-audiences?t=sr&aip=1&_r=4&slf_rd=1&v=1&_v=j99&tid=UA-15835029-4&cid=293091161.1675782938&jid=587370275&_u=YADAAUAAAAAAACAAI~&z=752522043
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:827::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
cafe /
Resource Hash
ef1955ae757c8b966c83248350331bd3a30f658ced11f387f8ebf05ab3368629
Security Headers
Name Value
X-Content-Type-Options nosniff
X-Xss-Protection 0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

pragma
no-cache
date
Tue, 07 Feb 2023 15:15:38 GMT
x-content-type-options
nosniff
server
cafe
content-type
image/gif
p3p
policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
cache-control
no-cache, no-store, must-revalidate
cross-origin-resource-policy
cross-origin
timing-allow-origin
*
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length
42
x-xss-protection
0
expires
Fri, 01 Jan 1990 00:00:00 GMT
ga-audiences
www.google.com/ads/
42 B
107 B
Image
General
Full URL
https://www.google.com/ads/ga-audiences?t=sr&aip=1&_r=4&slf_rd=1&v=1&_v=j99&tid=UA-15835029-4&cid=293091161.1675782938&jid=1979572723&_u=YADAAUABAAAAACAAI~&z=1892248494
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:811::2004 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
cafe /
Resource Hash
ef1955ae757c8b966c83248350331bd3a30f658ced11f387f8ebf05ab3368629
Security Headers
Name Value
X-Content-Type-Options nosniff
X-Xss-Protection 0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

pragma
no-cache
date
Tue, 07 Feb 2023 15:15:38 GMT
x-content-type-options
nosniff
server
cafe
content-type
image/gif
p3p
policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
cache-control
no-cache, no-store, must-revalidate
cross-origin-resource-policy
cross-origin
timing-allow-origin
*
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length
42
x-xss-protection
0
expires
Fri, 01 Jan 1990 00:00:00 GMT
ga-audiences
www.google.de/ads/
42 B
107 B
Image
General
Full URL
https://www.google.de/ads/ga-audiences?t=sr&aip=1&_r=4&slf_rd=1&v=1&_v=j99&tid=UA-15835029-4&cid=293091161.1675782938&jid=1979572723&_u=YADAAUABAAAAACAAI~&z=1892248494
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:827::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
cafe /
Resource Hash
ef1955ae757c8b966c83248350331bd3a30f658ced11f387f8ebf05ab3368629
Security Headers
Name Value
X-Content-Type-Options nosniff
X-Xss-Protection 0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

pragma
no-cache
date
Tue, 07 Feb 2023 15:15:38 GMT
x-content-type-options
nosniff
server
cafe
content-type
image/gif
p3p
policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
cache-control
no-cache, no-store, must-revalidate
cross-origin-resource-policy
cross-origin
timing-allow-origin
*
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length
42
x-xss-protection
0
expires
Fri, 01 Jan 1990 00:00:00 GMT
token
cdn.linkedin.oribi.io/partner/3112012/domain/egain.com/
36 B
377 B
XHR
General
Full URL
https://cdn.linkedin.oribi.io/partner/3112012/domain/egain.com/token
Requested by
Host: snap.licdn.com
URL: https://snap.licdn.com/li.lms-analytics/insight.min.js
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2600:9000:20eb:3a00:2:53b2:240:93a1 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
Software
/
Resource Hash
7b1eaaaf180a13c29b6dddc3b0ae23333b4397e0f3c065b4c86da2f2530a5f89

Request headers

Accept
*
Referer
https://www.egain.com/
accept-language
de-DE,de;q=0.9
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

date
Tue, 07 Feb 2023 12:22:09 GMT
content-encoding
gzip
via
1.1 dde0b4b1e223fa23670e93078a04c116.cloudfront.net (CloudFront)
x-amz-cf-pop
FRA2-C1
age
10409
vary
accept-encoding
x-cache
Hit from cloudfront
content-type
application/json
access-control-allow-origin
*
cache-control
public, max-age=13576
x-amz-cf-id
LLIkgnERfuRDPNXWaPGu_IA-qAazVh-pBwc6ilJG8w6qLo5JlbDgZg==
collect
px4.ads.linkedin.com/
Redirect Chain
  • https://px.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1675782938054&url=https%3A%2F%2Fwww.egain.com%2Fresources%2Fvalue-of-knowledge-management-for-customer-service-and-support%2F%3Futm_s...
  • https://www.linkedin.com/px/li_sync?redirect=https%3A%2F%2Fpx.ads.linkedin.com%2Fcollect%3Fv%3D2%26fmt%3Djs%26pid%3D3112012%26time%3D1675782938054%26url%3Dhttps%253A%252F%252Fwww.egain.com%252Freso...
  • https://px.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1675782938054&url=https%3A%2F%2Fwww.egain.com%2Fresources%2Fvalue-of-knowledge-management-for-customer-service-and-support%2F%3Futm_s...
  • https://px4.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1675782938054&url=https%3A%2F%2Fwww.egain.com%2Fresources%2Fvalue-of-knowledge-management-for-customer-service-and-support%2F%3Futm_...
0
267 B
Image
General
Full URL
https://px4.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1675782938054&url=https%3A%2F%2Fwww.egain.com%2Fresources%2Fvalue-of-knowledge-management-for-customer-service-and-support%2F%3Futm_source%3D1on1%26amp%3Butm_medium%3Demail%26amp%3Butm_campaign%3Dkmai1_na%26amp%3Buid%3Dd393da39-eee0-eb11-bacb-000d3a9e9ca3&liSync=true&e_ipv6=AQLq5IAoD8Jv1AAAAYYscl-esOGxBsfk6igsDIOpOj1VIKphOHBC1vasGocFeT6L
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Protocol
H2
Server
13.107.42.14 , United States, ASN8068 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
/
Resource Hash
e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

date
Tue, 07 Feb 2023 15:15:38 GMT
x-li-pop
afd-prod-ltx1-x
x-msedge-ref
Ref A: BE5A6B2E174C4F1AB666E1C7C1B92A5D Ref B: DUS30EDGE0914 Ref C: 2023-02-07T15:15:38Z
linkedin-action
1
x-cache
CONFIG_NOCACHE
content-type
application/javascript
x-li-fabric
prod-ltx1
x-li-proto
http/2
content-length
0
x-li-uuid
AAX0HZ7IdLrChOXW60Lx6Q==

Redirect headers

date
Tue, 07 Feb 2023 15:15:37 GMT
x-li-pop
afd-prod-ltx1-x
x-msedge-ref
Ref A: CCB02724718F4C4186B43C6673736DAD Ref B: FRAEDGE1419 Ref C: 2023-02-07T15:15:38Z
linkedin-action
1
x-cache
CONFIG_NOCACHE
x-li-fabric
prod-ltx1
location
https://px4.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1675782938054&url=https%3A%2F%2Fwww.egain.com%2Fresources%2Fvalue-of-knowledge-management-for-customer-service-and-support%2F%3Futm_source%3D1on1%26amp%3Butm_medium%3Demail%26amp%3Butm_campaign%3Dkmai1_na%26amp%3Buid%3Dd393da39-eee0-eb11-bacb-000d3a9e9ca3&liSync=true&e_ipv6=AQLq5IAoD8Jv1AAAAYYscl-esOGxBsfk6igsDIOpOj1VIKphOHBC1vasGocFeT6L
x-li-proto
http/2
content-length
0
x-li-uuid
AAX0HZ7FZUYHJLdW5Ry9lA==
getCBHostName.jsp
ebrain.egain.com/system/cb/admin/
195 B
920 B
Script
General
Full URL
https://ebrain.egain.com/system/cb/admin/getCBHostName.jsp
Requested by
Host: ebrain.egain.com
URL: https://ebrain.egain.com/system/cb/admin/js/allow_cobrowse.js
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
2600:1f14:f4:7d02:e330:b57a:cf41:c6e5 Boardman, United States, ASN16509 (AMAZON-02, US),
Reverse DNS
Software
/
Resource Hash
843d4c26ab79b8ea04917549dc85d3126cd2e1c972377182e009b8ebf25a3e07
Security Headers
Name Value
Content-Security-Policy frame-ancestors 'self' ebrain.egain.cloud
Strict-Transport-Security max-age=31536000; includeSubDomains; preload
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

pragma
no-cache
date
Tue, 07 Feb 2023 15:15:38 GMT
strict-transport-security
max-age=31536000; includeSubDomains; preload
x-content-type-options
nosniff
content-security-policy
frame-ancestors 'self' ebrain.egain.cloud
x-frame-options
SAMEORIGIN
content-type
application/javascript;charset=UTF-8
cache-control
no-cache
content-length
195
x-ua-compatible
IE=EmulateIE9
egain-docked-chat.js
ebrain.egain.com/system/templates/chat/ Frame 31E8
124 KB
22 KB
Script
General
Full URL
https://ebrain.egain.com/system/templates/chat/egain-docked-chat.js
Requested by
Host: ebrain.egain.com
URL: https://ebrain.egain.com/system/templates/chat/egain-chat.js
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
2600:1f14:f4:7d02:e330:b57a:cf41:c6e5 Boardman, United States, ASN16509 (AMAZON-02, US),
Reverse DNS
Software
Server /
Resource Hash
f00c7659051ca6b26aea95f6076ddca240c7cec09bfcb0ea8417627eb273ebad
Security Headers
Name Value
Content-Security-Policy frame-ancestors 'self' ebrain.egain.cloud
Strict-Transport-Security max-age=31536000; includeSubDomains; preload
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

date
Tue, 07 Feb 2023 15:15:38 GMT
content-encoding
gzip
x-content-type-options
nosniff
strict-transport-security
max-age=31536000; includeSubDomains; preload
server
Server
content-security-policy
frame-ancestors 'self' ebrain.egain.cloud
x-amzn-requestid
a47efda6-dcf2-4ef3-a048-55680d4d7235
x-amzn-trace-id
Root=1-63e26b1a-717eaae07fe6640900b39af9
x-frame-options
SAMEORIGIN
content-type
application/x-javascript
cache-control
max-age=7200,private
x-amz-apigw-id
f-WsNFRnPHcFSUg=
content-length
22230
checkSession.html
ebrain.egain.com/system/cb/cs/ Frame E3E5
0
0
Document
General
Full URL
https://ebrain.egain.com/system/cb/cs/checkSession.html?wsname=https://www.egain.com
Requested by
Host: ebrain.egain.com
URL: https://ebrain.egain.com/system/cb/admin/js/allow_cobrowse.js
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
2600:1f14:f4:7d02:e330:b57a:cf41:c6e5 Boardman, United States, ASN16509 (AMAZON-02, US),
Reverse DNS
Software
/
Resource Hash
Security Headers
Name Value
Content-Security-Policy frame-ancestors 'self' ebrain.egain.cloud
Strict-Transport-Security max-age=31536000; includeSubDomains; preload
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://www.egain.com/
Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36
accept-language
de-DE,de;q=0.9

Response headers

accept-encoding
compress,gzip
accept-ranges
bytes
cache-control
max-age=86400
content-length
1606
content-security-policy
frame-ancestors 'self' ebrain.egain.cloud
content-type
text/html
date
Tue, 07 Feb 2023 15:15:39 GMT
last-modified
Sat, 10 Dec 2022 01:32:18 GMT
pragma
cache
strict-transport-security
max-age=31536000; includeSubDomains; preload
x-content-type-options
nosniff
x-frame-options
SAMEORIGIN
x-ua-compatible
IE=EmulateIE9
collect
www.google-analytics.com/
35 B
55 B
Image
General
Full URL
https://www.google-analytics.com/collect?v=1&_v=j99&a=88124840&t=event&ni=0&_s=1&dl=https%3A%2F%2Fwww.egain.com%2Fresources%2Fvalue-of-knowledge-management-for-customer-service-and-support%2F%3Futm_source%3D1on1%26amp%3Butm_medium%3Demail%26amp%3Butm_campaign%3Dkmai1_na%26amp%3Buid%3Dd393da39-eee0-eb11-bacb-000d3a9e9ca3&ul=en-us&de=UTF-8&dt=Page%20not%20found%20-%20eGain&sd=24-bit&sr=1600x1200&vp=1600x1200&je=0&ec=Page%20Grouping&ea=Knowledge%20Page%20Group&_u=aDDAAUABAAAAACAAI~&jid=&gjid=&cid=293091161.1675782938&tid=UA-15835029-4&_gid=670143609.1675782938&gtm=45He3210n81NC9SGDL&z=401316505
Protocol
H3
Security
QUIC, , AES_128_GCM
Server
2a00:1450:400d:806::200e , Ireland, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Golfe2 /
Resource Hash
8337212354871836e6763a41e615916c89bac5b3f1f0adf60ba43c7c806e1015
Security Headers
Name Value
X-Content-Type-Options nosniff

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36

Response headers

pragma
no-cache
date
Tue, 07 Feb 2023 02:05:56 GMT
x-content-type-options
nosniff
last-modified
Sun, 17 May 1998 03:00:00 GMT
server
Golfe2
age
47384
content-type
image/gif
access-control-allow-origin
*
cache-control
no-cache, no-store, must-revalidate
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length
35
expires
Mon, 01 Jan 1990 00:00:00 GMT
collect
region1.google-analytics.com/g/
0
54 B
Ping
General
Full URL
https://region1.google-analytics.com/g/collect?v=2&tid=G-P0WWZ4WL9G&gtm=45je3260h2&_p=88124840&cid=293091161.1675782938&ul=en-us&sr=1600x1200&uaW=1&uaa=&uab=&uafvl=&uamb=0&uam=&uap=&uapv=&uaw=0&sid=1675782937&sct=1&seg=1&dl=https%3A%2F%2Fwww.egain.com%2Fresources%2Fvalue-of-knowledge-management-for-customer-service-and-support%2F%3Futm_source%3D1on1%26amp%3Butm_medium%3Demail%26amp%3Butm_campaign%3Dkmai1_na%26amp%3Buid%3Dd393da39-eee0-eb11-bacb-000d3a9e9ca3&dt=Page%20not%20found%20-%20eGain&_s=2
Requested by
Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtag/js?id=G-P0WWZ4WL9G
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2001:4860:4802:34::36 , United States, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Golfe2 /
Resource Hash
e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

Referer
https://www.egain.com/
accept-language
de-DE,de;q=0.9
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.5414.119 Safari/537.36
Content-Type
text/plain;charset=UTF-8

Response headers

pragma
no-cache
date
Tue, 07 Feb 2023 15:15:42 GMT
server
Golfe2
content-type
text/plain
access-control-allow-origin
https://www.egain.com
cache-control
no-cache, no-store, must-revalidate
access-control-allow-credentials
true
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length
0
expires
Fri, 01 Jan 1990 00:00:00 GMT

Verdicts & Comments Add Verdict or Comment

164 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

object| 0 object| 1 object| 2 object| 3 object| oncontentvisibilityautostatechange undefined| $ function| jQuery undefined| RS_CacheGS undefined| RS_CacheGS_queue undefined| RS_Cache_define object| punchgs object| _gsScope undefined| GreenSockGlobals undefined| _gsQueue undefined| _gsDefine object| cnArgs undefined| countDownDate undefined| x string| sticky_header_style function| setREVStartSize function| gtag object| dataLayer function| getParam function| getExpiryRecord function| addGclid string| EG_ACT_ID object| uetq function| ldfdr object| fs string| pfHeaderImgUrl string| pfHeaderTagline string| pfdisableClickToDel string| pfImagesSize string| pfImageDisplayStyle string| pfEncodeImages string| pfShowHiddenContent string| pfDisableEmail string| pfDisablePDF string| pfDisablePrint string| pfCustomCSS string| pfPlatform function| EvEmitter function| imagesLoaded object| google_tag_manager object| google_tag_data string| GoogleAnalyticsObject function| ga object| GooglebQhCsO function| onYouTubeIframeAPIReady object| gaGlobal function| oceanwpAutoLightbox function| oceanwpInitLightbox function| $j object| oceanwpLocalize function| oceanwpCustomSelects function| oceanwpDropDownMobile function| oceanwpDropDownSearch function| oceanwpInitFitVids function| oceanwpFixedFooter function| oceanwpFullScreenMenu function| oceanwpFullScreenMobile function| oceanwpHeaderReplaceSearch function| oceanwpHeaderSearchForm function| oceanwpInfiniteScrollInit function| oceanwpMasonryGrids function| oceanwpInitMatchHeight function| oceanwpMegaMenu function| oceanwpNavNoClick function| oceanwpOverlaySearch function| oceanwpParallaxFooter function| oceanwpScrollEffect function| oceanwpGetAdminbarHeight function| oceanwpGetTopbarHeight function| oceanwpGetStickyHeaderHeight function| oceanwpScrollTop function| oceanwpMobileMenu function| oceanwpInitCarousel function| oceanwpSuperFish function| oceanwpVerticalHeader object| $window number| $lastWindowWidth number| $lastWindowHeight function| Cookies function| jQueryBridget function| getSize function| matchesSelector object| fizzyUIUtils function| Outlayer function| Isotope function| Masonry function| SmoothScroll object| PojoA11yOptions function| heateorSssLoadEvent string| heateorSssSharingAjaxUrl string| heateorSssCloseIconPath string| heateorSssPluginIconPath number| heateorSssHorizontalSharingCountEnable number| heateorSssVerticalSharingCountEnable number| heateorSssSharingOffset number| heateorSssMobileStickySharingEnabled string| heateorSssCopyLinkMessage object| heateorSssUrlCountFetched string| heateorSssSharesText string| heateorSssShareText function| heateorSssPopup function| heateorSssDetermineWhatsappShareAPI function| heateorSssMoreSharingPopup function| heateorSssFilterSharing object| heateorSssFacebookTargetUrls function| heateorSssGetSharingCounts function| heateorSssFetchFacebookShares function| heateorSssFBShareJSONCall function| heateorSssSaveFacebookShares function| heateorSssCalculateApproxCount function| heateorSssCalculateActualCount function| heateorSssCapitaliseFirstLetter function| heateorSssHideSharing function| ClipboardJS object| commonUtils function| toCdnUrl function| persistComputedStylesAndRect function| toAbsoluteUrl object| messageBus object| logger function| pfRedirect object| printfriendlyOptionsParser function| OriginalPageFetch string| PF_VERSION object| pfMod object| priFri object| __gaConnectorEventsEmitted function| UET function| UET_init function| UET_push object| ueto_975ad0a036 object| EGAINCLOUD function| eGOFRPatternStore object| EG_CALL_Q object| gaplugins object| gaData object| megamenu object| ziws object| egainDockChatParam string| domain string| pageName object| egainDockChat string| agentUnavailableRedirectURL undefined| customDockButton object| domainRegex function| _getDomain string| botPattern object| re string| userAgent boolean| chatLaunched undefined| launchElement function| launchScript function| resizeChatWindow function| isMobile function| createBackdrop string| _linkedin_partner_id object| _linkedin_data_partner_ids function| lintrk boolean| _already_called_lintrk object| eGain

32 Cookies

Domain/Path Name / Value
ebrain.egain.com/system Name: JSESSIONID
Value: node01c5uzkrawoplh1sasrrjiz7dtm1520939.node0
.egain.com/ Name: _gcl_au
Value: 1.1.1641404072.1675782938
.doubleclick.net/ Name: test_cookie
Value: CheckForPermission
.ws.zoominfo.com/ Name: visitorId
Value: 347b02024c31eb5ce43b33927e2398741f761c0247a6cfd1e3d8d8f1c9db02e1
.zoominfo.com/ Name: __cf_bm
Value: AyKCOv4ZwsVLtsRwLs7ozp.RHRNr9Y4a7Ig8avwNdWM-1675782937-0-AZGf7S0Rpp9rgXYZVDRYzi8rlWwSg3b4nks6z74qoMqyj9xFGJY0RUtstnnVzVGZiQa3foeGmUQYPvzk++1CkvE=
.zoominfo.com/ Name: _cfuvid
Value: JEOTFsZaRKyHCp7zBy3q7d.FhX977Nv4SgrrorOGzKQ-1675782937698-0-604800000
.egain.com/ Name: initialTrafficSource
Value: utmcsr=1on1|utmcmd=email|utmccn=kmai1_na
.egain.com/ Name: __utmzzses
Value: 1
.egain.com/ Name: _ga
Value: GA1.2.293091161.1675782938
.egain.com/ Name: _gid
Value: GA1.2.670143609.1675782938
.egain.com/ Name: _gat_gtag_UA_15835029_4
Value: 1
.egain.com/ Name: _gat_UA-15835029-4
Value: 1
.egain.com/ Name: _ga_P0WWZ4WL9G
Value: GS1.1.1675782937.1.1.1675782937.0.0.0
.egain.com/ Name: _lfa
Value: LF1.1.4d748e111b6d676a.1675782937928
.egain.com/ Name: _uetsid
Value: 46e14f40a6fa11edafa2add0406bb124
.egain.com/ Name: _uetvid
Value: 46e158b0a6fa11ed972a09513873bdb5
.bing.com/ Name: MUID
Value: 1C234BE13C626B12340459503DCE6A54
www.egain.com/ Name: EG-U-ID
Value: B445e1fec5-9a50-4fa3-b2b1-55688f487609
www.egain.com/ Name: EG-S-ID
Value: C5e5258cfd-1ce2-4bcc-be42-f35308776db4
www.egain.com/ Name: ln_or
Value: eyIzMTEyMDEyIjoiZCJ9
.linkedin.com/ Name: UserMatchHistory
Value: AQLDwLjDHRkxOgAAAYYscl5d5IVWXtmnLKy_bAkR55oarUprNOms09CwgxutaCGPLPZ0bUeJboA4Tg
.linkedin.com/ Name: AnalyticsSyncHistory
Value: AQKdepnF0bZ2BQAAAYYscl5d9rjzGz79J5YCRpiJFqrqGlQnES1mTD8joWVSL-YbeiFChUo-dGhvwKaz7SDSHA
.ads.linkedin.com/ Name: lang
Value: v=2&lang=en-us
.linkedin.com/ Name: bcookie
Value: "v=2&7297073a-0dbd-41bd-8457-bd2dfdc5527d"
.linkedin.com/ Name: lidc
Value: "b=TGST03:s=T:r=T:a=T:p=T:g=2910:u=1:x=1:i=1675782938:t=1675869338:v=2:sig=AQHwYR9fm2NQsyKgwC6TfPty-Q1P-AWi"
.linkedin.com/ Name: lang
Value: v=2&lang=de-de
.www.linkedin.com/ Name: bscookie
Value: "v=1&2023020715153896d391bd-3d90-414a-8133-901f8e8bf0b9AQEEilugg_wN9sd7zfBTPfwaorikaE8B"
.linkedin.com/ Name: li_gc
Value: MTswOzE2NzU3ODI5Mzg7MjswMjGkvHuZ88KwoZJjwPNNtTGdp+NbcAtc7BxvpsG1ZmhqVg==
ebrain.egain.com/ Name: AWSALBTG
Value: tsPrJjjkjJvxVxGoIqnRu4sWK5N1tZbW2w8Fo3JTLA2xBAY+Yzs4CMQyIyHbJ9KmHKLsEaEMu+lVIhIgLmNW2o1fRqM585Ha2A+ZR4zV8gKLCGyTGmPuSgfbyHF5TPfNk0RR/em5htylAJxPMS/TypVhyN4YZbthIoKuD9+R01/3AgMTQg8=
ebrain.egain.com/ Name: AWSALBTGCORS
Value: tsPrJjjkjJvxVxGoIqnRu4sWK5N1tZbW2w8Fo3JTLA2xBAY+Yzs4CMQyIyHbJ9KmHKLsEaEMu+lVIhIgLmNW2o1fRqM585Ha2A+ZR4zV8gKLCGyTGmPuSgfbyHF5TPfNk0RR/em5htylAJxPMS/TypVhyN4YZbthIoKuD9+R01/3AgMTQg8=
ebrain.egain.com/ Name: AWSALB
Value: jFWEuq6JIzqN8MWYpSB1YhRL1KfQHfw3i+jlngUQTOZH0El8NZN4vho56xqs4xfebVo6imqN+7vHWPIblC+Bh9ZcFFafJ91pcihSlXdRoaQQNWG7kJROcPpzdCzXYZiqbYtL1P57u4+fx14m4nSEcK+f06I+GuPS3oacYtop89ydG0uY+BFwxJvCCTIMbQ==
ebrain.egain.com/ Name: AWSALBCORS
Value: jFWEuq6JIzqN8MWYpSB1YhRL1KfQHfw3i+jlngUQTOZH0El8NZN4vho56xqs4xfebVo6imqN+7vHWPIblC+Bh9ZcFFafJ91pcihSlXdRoaQQNWG7kJROcPpzdCzXYZiqbYtL1P57u4+fx14m4nSEcK+f06I+GuPS3oacYtop89ydG0uY+BFwxJvCCTIMbQ==

3 Console Messages

Source Level URL
Text
network error URL: https://www.egain.com/resources/value-of-knowledge-management-for-customer-service-and-support/?utm_source=1on1&amp;utm_medium=email&amp;utm_campaign=kmai1_na&amp;uid=d393da39-eee0-eb11-bacb-000d3a9e9ca3
Message:
Failed to load resource: the server responded with a status of 404 (Not Found)
security error
Message:
Refused to frame 'https://ebrain.egain.com/' because an ancestor violates the following Content Security Policy directive: "frame-ancestors 'self' ebrain.egain.cloud".
security error URL: https://ebrain.egain.com/system/cb/admin/js/allow_cobrowse.js(Line 210)
Message:
Failed to execute 'postMessage' on 'DOMWindow': The target origin provided ('https://ebrain.egain.com') does not match the recipient window's origin ('null').

Security Headers

This page lists any security headers set by the main page. If you want to understand what these mean and how to use them, head on over to this page

Header Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Indicators

This is a term in the security industry to describe indicators such as IPs, Domains, Hashes, etc. This does not imply that any of these indicate malicious activity.

analytics.analytics-egain.com
bat.bing.com
cdn.linkedin.oribi.io
cdn.printfriendly.com
ebrain.egain.com
fonts.googleapis.com
fonts.gstatic.com
googleads.g.doubleclick.net
hd.egain.com
key-cdn.printfriendly.com
px.ads.linkedin.com
px4.ads.linkedin.com
region1.google-analytics.com
sc.lfeeder.com
snap.licdn.com
stats.g.doubleclick.net
tr.lfeeder.com
ws.zoominfo.com
www.egain.com
www.google-analytics.com
www.google.com
www.google.de
www.googletagmanager.com
www.linkedin.com
108.128.174.138
13.107.42.14
13.225.78.13
13.225.78.80
13.82.107.234
169.150.247.38
2001:4860:4802:34::36
2400:52e0:1e00::1080:1
2600:1f14:f4:7d02:e330:b57a:cf41:c6e5
2600:9000:20eb:2600:1f:f723:6fc0:93a1
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