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MOBILE BANKING APP


Personal Ways to bank Mobile app



MOBILE BANKING APP

Make payments and manage your accounts and cards on the go using the Metro Bank
mobile banking app. Don't have an account with us yet? Come in store and get
your account opened, debit card printed and mobile banking set up there and
then.


READY TO DOWNLOAD THE APP?

Apple App Store Android Google Play


MANAGE YOUR ACCOUNT ON THE MOVE

Move money between your accounts, make payments (including 35 countries outside
the UK), view your details and manage your cash flow no matter where you are.


MANAGE YOUR CARDS

If a card goes missing, there’s no need to worry – instantly block, unblock or
cancel your debit and credit cards with our app and order a replacement card
too.


SAY HELLO TO INSIGHTS

Our new addition to our mobile app – Insights. Insights can identify patterns,
trends and upcoming payments to create personalised reports for you to see how
you’re using your money.


KEEP A CLOSE EYE ON YOUR MONEY

You can now choose to receive alerts from your Metro Bank mobile banking app
every time your credit or debit cards are used to make a transaction. This
includes payments in shops, online purchases and cash machine withdrawals. 

Find out more


TRY IT FOR YOURSELF WITH OUR DEMO

This Mobile app demo can be played only on Desktop
 * Viewing your accounts
 * Making payments
 * Managing your cards


LATEST IMPROVEMENTS TO OUR APP

 * Make payments to 35 countries outside the UK in pounds sterling, euros and US
   Dollars
 * A brand-new spending summary tool - helping you track what you're spending
 * Set up a new payee
 * Create and edit standing orders
 * Open Instant Access Savings accounts
 * Authenticate online transactions.


Getting started


GETTING STARTED

HOW TO REGISTER

You can download the app from the Apple App Store and Google Play Store.

If you’re a current Internet Banking user all you’ll need is:

 * Your 12-digit customer number or username. You’ll have been given a customer
   number when you opened your account. If you changed it, that’s your username.
 * Your 8-digit security number
 * Your password
 * Your mobile phone as we may need to send you a one-time passcode. Please
   check we have your correct mobile number by going to the 'personal details'
   section of your Online Banking

If you haven’t registered for Internet Banking you’ll need:

 * Your 12-digit customer number
 * Your Magic Word
 * Your mobile phone as we may need to send you a one-time passcode. Please
   check we have your correct mobile number by going to the 'personal details'
   section of your Online Banking
 * You’ll then be able to set your 8-digit security number and password within
   the app.

Who's the app for? Who's the app for?

You can get the mobile banking app if you have one of the following: 

 * Current Account
 * Cash Account
 * Instant Access Savings Account
 * Fixed Term Savings Account
 * Personal Loan
 * Credit Card
 * Foreign Currency Account
 * Safe Deposit Box

Managing your app


MANAGING YOUR APP

Fingerprint login
Fingerprint login is available on selected Apple and Android devices. You can
set this up within your Metro Bank App, and use it each time you log in. 

Viewing your account information
You'll be able to view all your accounts, including both personal and business,
on your homepage. You can view your transactions from the last six months to
keep track of what's coming in and going out and you can even view transactions
that are still being processed. We also show your spending summary which is a
handy tool to track how much you're spending.

Making payments 
You can use your Metro Bank App to make payments to existing payees and set up
new payees. The daily payment limit is £21,000. To create a new payee, simply
tap on the '+' button on the top right of the payee selection screen and follow
a few simple steps.

Authenticating Transactions
You will sometimes need to authenticate transactions when using your card
online.You can do this by logging in to either Online Banking or your Metro Bank
App.

Transferring money between your accounts
You can transfer money easily and quickly between your own accounts.

Managing your cards
Using the Metro Bank App, you can activate, block, unblock and cancel any of
your cards from your phone.

Create and edit standing orders
From the ‘Manage Payments’ screen you can create new standing orders by tapping
on the ‘+’ button on the top right of your screen. You can also edit any
existing standing orders by tapping into the details and selecting the edit
symbol on the top right of your screen.

Open Instant Access Savings accounts
If you got a bit of spare cash that you’d like to earn some interest on, then
simply open a new Instant Access Savings account from the ‘Products and
Services’ section of the app.

Top Mobile Banking tips


TOP MOBILE BANKING TIPS

 * You should only download our official Mobile Banking apps from the Apple App
   Store and Google Play
   
 * When setting your Mobile Banking app passcode, make sure you choose a
   combination of numbers which are hard to guess
 * Never give your passcode or full security details over the phone, by email or
   text message
 * Keep your mobile device up-to-date with the latest operating system 
 * Log out of your app when you're not using it


STAY UP TO DATE WITH ALERTS FOR YOUR CARD TRANSACTIONS

How do transaction alerts work?

These alerts will show you when and where the transaction was made, the amount
spent, and which card was used. If a transaction is made in a foreign currency,
the alert will show you the equivalent in GBP. You can customise which cards you
receive alerts for, and set a limit if you only want to be notified for
transactions above a certain amount.

Stay safe from fraud

By setting up transaction alerts, you can help make sure your money and cards
are better protected from fraud. If you receive an alert but haven’t used your
card, get in touch with us straightaway on 0345 08 08 500.

How do I set up alerts?

You’ll need to opt-in on your Metro Bank app to receive transaction alerts. If
you haven’t downloaded the app yet, go to the Apple App Store or Google Play
Store. Once you have it, follow the steps below to set up your alerts.

How to opt-in on your Metro Bank app:

 1. Log in to your Metro Bank app
 2. Tap the ‘Settings’ icon in the top-right corner
 3. Choose ‘App settings’
 4. Under ‘Customisation’, tap ‘Notification centre’
 5. As these alerts are push notifications, you need to turn these on for all
    cards by tapping the ‘push notifications’ toggle to on
 6. You might see a pop-up asking you to ‘Enable Push Notifications’. You’ll
    need to allow these notifications to receive transaction alerts
 7. When you’re finished, tap ‘Save’.
 8. You can opt-out of receiving alerts by tapping the push notification toggle
    to off.


PERSONAL AND BUSINESS METRO BANK APP TERMS OF USE

Download our Metro Bank app terms of use

Download our Metro Bank app T&Cs


FAQS

Is my phone compatible with the Metro Bank Mobile Banking app?

We’re in the process of updating our app. To use the new app, Android users will
need to be on Android OS 8 onwards. iPhone users need to be using iOS 13.5 and
onwards, which can  be installed on iPhone 6S (including iPhone SE) or newer.

How many devices can I install the Metro Bank App on?

You can have the app on up to three mobile phone devices. If you reach the
maximum limit you can call us on 0345 08 08 500.

I can’t activate the Metro Bank App. What should I do?

Check:

 1. Your phone has a signal and internet connection 
 2. You’ve registered the correct mobile phone number with us - check this in
    your Online Banking and call us or come into a store if you need to change
    it
 3. You’ve entered these details correctly:

 * Your 12-digit customer number or username
 * Your 8-digit security number and password
 * Your 8-digit one-time passcode code which was sent to you by SMS.

 4. If you didn’t receive the text, you can request a new one within your Metro
    Bank App. If this still doesn’t work call us on 0345 08 08 500 or pop into a
    store.

If you still can’t activate the app, come into a store or call us on 0345 08 08
500.


SOME MORE THINGS YOU MAY LIKE...


WAYS TO BANK


APPLE PAY

Add your Metro Bank card to Apple Pay, and pay securely with a tap.

More about Apple Pay


WAYS TO BANK


GOOGLE PAY

It's as simple as tap, pay, done. Google Pay is a safe way to make contactless
payments with your Android device.

Find out more about Google Pay


WAYS TO BANK


24/7 BANKING

Want to check your balance at midnight or make a payment from your sofa? Our
easy-to-use internet banking is there for you round the clock.

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Your eligible deposits with Metro Bank PLC are protected up to a total of
£85,000 by the Financial Services Compensation Scheme, the UK's deposit
guarantee scheme. Any deposits you hold above the limit are unlikely to be
covered. For further information visit www.fscs.org.uk.

Metro Bank PLC. Registered in England and Wales. Company number: 6419578.
Registered office: One Southampton Row, London, WC1B 5HA. We are authorised by
the Prudential Regulation Authority and regulated by the Financial Conduct
Authority and Prudential Regulation Authority. Metro Bank PLC is an independent
UK Bank - it is not affiliated with any other bank or organisation (including
the METRO newspaper or its publishers) anywhere in the world. "Metrobank" is the
registered trademark of Metro Bank PLC.

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