helpspot5.railsmachine.managedmachine.com Open in urlscan Pro
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Form analysis
1 forms found in the DOM

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Text Content

 * About
 * How it Works
 * Support
 * Contact
 * Blog





WE'RE HERE TO HELP. RAILS MACHINE SUPPORT.

 * 
 * Check ticket status:
 * Check on a Request
 * 
 * Check system status:
 * System and Network Status
   
 * 
 * Moonshine Support:
 * Moonshine Wiki
 * Moonshine Issues


SUPPORT

Please use the form below to request support and we'll take care of the rest.

For urgent support: Please select the Urgent category when filling out the form
below and our engineers will respond within 15 minutes, and begin working
immediately. Charges may apply for urgent requests: see Terms of service

Normal Support Hours: M‐F 8am-8pm, Eastern Time USA (GMT -5)
Urgent Support Hours: 24 hours a day, 7 days a week, 365 days a year


SUPPORT REQUEST FORM

Name:


Email:


Phone:


Request Details

How would you categorize this request?:
Abuse Complaint Application Error Billing Cancellation Other Sales Server
Administration Upgrade/Downgrade URGENT

Please review the Urgent Support Terms of Service before submitting an Urgent
request.

Name or address of server(s):

Account name:

Urgent because:
Server unavailable via SSH (free 24/7/365) Other issue needing near-realtime
response ($250/hr)
Can you log in via SSH?:
yes no
Is the server in production?:
yes no
Would you mind telling us why you're canceling service?:


Details:


Attach a supporting document (optional):





Response time: Tickets submitted during normal business hours will receive a
response with in One business day. Please see our easy to parse Terms of Service
for more info.

After Hours Support: is any time outside the Normal Business Hours range and
U.S. and Savannah Holidays. This includes Monday through Friday 8pm-8am (Eastern
time zone, GMT -5) and all day Saturday and Sunday. Non-urgent tickets submitted
during this time will addressed by the end of the Next Business Day.

OBSERVED U.S. HOLIDAYS

 * New Year's Day (Observed January 3rd, 2022)
 * Birthday of Martin Luther King, Jr. (January 17th, 2022)
 * President's Day (February 21st, 2022)
 * Memorial Day (May 30th, 2022)
 * Juneteenth (Observed June 20th, 2022)
 * Independence Day (July 4th, 2022)
 * Labor Day (September 5th, 2022)
 * Indigenous Peoples' Day / Columbus Day (October 10th, 2022)
 * Veteran's Day (November 11th, 2022)
 * Thanksgiving Day (November 24th, 2022)
 * Day after Thanksgiving (November 25th, 2022)
 * Christmas Eve (December 23rd, 2022)
 * Christmas Day (Observed December 26th, 2022)
 * New Year's Eve (Observed December 30th, 2022)

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