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THEY’RE YOUR CUSTOMERS.


THEY DESERVE TO FEEL HEARD AND VALUED.

rather.chat enables meaningful connections between your business and customers
via WhatsApp services.

View Demo



WE WORK WITH THESE TOP COMPANIES.

These Future Facing Businesses run on rather.chat



WHY DO YOU NEED WHATSAPP TECHNOLOGY?


BECAUSE FRANKLY, YOUR BUSINESS CAN’T DO WITHOUT IT. NOT THESE DAYS.


Generate (and warm up) more sales leads
Nurture prospects from a place of awareness and interest to feeling ready to
‘opt in’ and select a service. Boost conversion rates. Create trust and comfort.
Radically improve your customer engagement
Use hyper-personalisation and data-driven bot scripting to create and monitor
interactive conversational experiences that suit diverse customer personas.
Use data-driven insights to change the game
With rather.chat’s reporting console at your fingertips, and seamless CRM
integration, you have the info you need for strategic and optimal
decision-making.
Deliver the best customer service possible

Auto-respond to common queries, FAQs and support requests. Give transactional
clarity when it comes to payments, order tracking and appointment scheduling.

Achieve better consistency, speed & scalability
Have multiple conversations at once, across different time zones. Broadcast to
thousands of individuals in one go. Send up to 100k messages in 24 hours.
Use humans for the human-centric things
Redirect human consultants to tackle complex, sensitive or critical issues and
streamline your consultants’ workflows.
View Demo



4 BUSINESS SOLUTIONS TO CHOOSE FROM

With rather.chat you can massively enhance customer engagement across sales,
marketing, communication, service and support.


MARKETING


REACH POTENTIAL AND EXISTING CUSTOMERS MORE EFFECTIVELY THAN TRADITIONAL
CHANNELS DO.

What if you could give your prospect the info they need when they need it and
take them from being interested to actually opting in? What if you could reach
customers where and when it suits them?
Read more


SALES


BE CONFIDENT IN YOUR SALES PROCESS, FROM THE START TO CUSTOMER ONBOARDING.

Guide your customers through check-out and into your community, by giving them
info, content, documents and levels of comfort that align with their preferences
and integrate with your existing systems.
Read more


CUSTOMER SERVICE


MAKE YOUR CUSTOMERS FEEL LIKE YOUR BUSINESS OFFERS ALWAYS-ON ASSISTANCE.

When you’re easy to contact, readily available and responsive in real time, you
can generate customer goodwill, enhance your business’s reputation and boost
retention efforts.
Read more


CUSTOMER FEEDBACK


WANT TO KNOW WHAT YOUR TARGET MARKETS THINK OF YOUR BUSINESS? ASK THEM.

When you can access valuable insights and feedback across all stages of the
customer journey, you have what you need to optimise conversion and reduce
friction.
Read more


HOW DO YOU KNOW YOU CAN TRUST US?

We’ve chatted with over 17 million South Africans so far and relentlessly
enhanced our technology over the last six years.


15M+

connect with over 15 million South Africans, processing over 300 million
messages


100K +

concluded over 100K chatbot sales with 85% of sales concluded without any human
intervention

"As a Startup, we feel understood. Apart from the service being provided, we
have received guidance and advice from the team at different stages of our
journey. This makes the journey feel less lonely.

Our overall experience almost feels like we have a big brother who is holding
our hand along the way and wants to see us succeed. "
Alestair Mawoneke, Co FounderChikwama Pay
"Working with rather.chat has been a game-changer.

They’re true partners, who are able to work with conceptual problems, work with
you to solve them and all with rapid turnaround times. The tech is simple and
easy to understand, with demos created quickly to test and learn.

They’re constantly thinking about what’s next, while tailoring solutions to fit
your product. We look forward to continuing to grow the partnership."
Jay Babshet, Managing Executive: Strategic PartnershipsDiscovery
"rather.chat’s young, energetic, and driven team make it an exciting business to
partner with.

The team is diverse and prides itself on being expert in the many aspects of
bot-based engagement. A good track record of experience, a strong innovative and
entrepreneurial mindset, and the drive to meet and surpass goals sets the tone
for their culture.

We have partnered with rather.chat for nearly three years now – together, we
have learned a lot."
Berniece Hieckmann, HeadMetropolitan GetUp
"rather.chat's tech is world class and has come very far over the years we have
worked together. The team delivers excellent service, with the passion for what
everyone does at the company showing in the service they deliver.

rather.chat is always willing to go the extra-mile, willing to think out of the
box, and is not afraid to explore new ways of pushing what's possible."
Roxanne Manacas, Product OwnerOld Mutual iWYZE
"From the moment we engaged with the team, it was clear that they had a thorough
understanding of our needs and were committed to providing solutions that would
add value to our business.

One of the most impressive aspects of working with the team has been their
excellent communication. They were always available to answer any questions we
had and kept us informed throughout the entire process. Their team was also
incredibly punctual with timelines, ensuring that deadlines were met and
projects were delivered on time.

The products that the team created for us have improved the efficiency of our
agents while also enhancing the experience of our customers.."
Sean Philip, DirectorRobshaw Property
“It’s been exceptionally easy working with you and has meant that I can’t stop
singing your praises to anyone I meet who asks about bots.

Well done guys!”
Tim Treagus, FounderAsk Yazi
"As a Startup, we feel understood. Apart from the service being provided, we
have received guidance and advice from the team at different stages of our
journey. This makes the journey feel less lonely.

Our overall experience almost feels like we have a big brother who is holding
our hand along the way and wants to see us succeed. "
Alestair Mawoneke, Co FounderChikwama Pay
"Working with rather.chat has been a game-changer.

They’re true partners, who are able to work with conceptual problems, work with
you to solve them and all with rapid turnaround times. The tech is simple and
easy to understand, with demos created quickly to test and learn.

They’re constantly thinking about what’s next, while tailoring solutions to fit
your product. We look forward to continuing to grow the partnership."
Jay Babshet, Managing Executive: Strategic PartnershipsDiscovery


WE WORK WITH THESE TOP COMPANIES.

These Future Facing Businesses run on rather.chat



GOT QUESTIONS?

Here are the answers to our most frequently asked questions.
How do I get started with rather.chat
Simply click: START CHAT and let’s get chatting! Provide your details and we’ll
help get your WhatsApp chat live in 5 steps:
 1. Review & Verify – Gateway review & WhatsApp green tick verification
 2. Create – Create bot process flow and scripting
 3. Launch – Get conversations started
 4. Observe & Oversee – Manage conversations (human support)
 5. Track – Monitor engagements (via reporting) 

Nurture prospects from a place of awareness and interest to feeling ready to
‘opt in’ and select a service. Boost conversion rates. Create trust and comfort.
What is the difference between WhatsApp Business App and rather.chat WhatsApp
API

  WhatsApp Business APP WhatsApp Business Cloud API on the rather.chat platform
Broadcast numbers?  Limited to 256 users & they need to have you saved as a
contact Up to 100k sends per day & broadcast to anyone who has opted for your
marketing messages. Users? Limited to 5 devices (1 x phone, 4 x web app) but no
visibility of communications Multiple agents allowed and see all conversations
on the access-controlled dashboard  Automation? Limited & send the same content
to all users Completely automatable & deliver personalised content Operation? No
chatbots, limited communication & functionality Install custom chats, complex
engagements capability with interactive messages & media Integration?  No
integration Integrate with your current business systems – sales, crm,
monitoring, reporting, etc. Credibility? No green tick & no agent visibility
Green tick verification & all agent conversations & reports available on the
dashboard Scalability?  Small business (one man band) Businesses of any size
with the aim to grow and scale through automation.

Can I try rather.chat before I buy?

Absolutely! Our chat technology has interacted with over 15 million South
Africans and gathered an extensive database of over 200 million data points,
showcasing its effectiveness. By starting a chat with us, you’ll gain exclusive
access to our demo bot, allowing you to experience our capabilities firsthand.
Don’t miss this chance to see for yourself what we can offer!

What does the rather.chat technology cost?
Once off set up costs:
The once-off set up costs cover essential components such as the configuration
of your WhatsApp number, bot script, conversation trigger/s, inbox manager, and
reporting. The exact costs are determined by the scope of your specific
requirements.
User based pricing:
Our pricing model is designed to be fair and straightforward. You will only be
billed once per customer, on a specific channel, per month. With Monthly Active
Users (MAUs), a single customer can reach out to you an unlimited number of
times during a month on the same channel, with no additional charges. Please
note that there is a minimum monthly cost applicable.
WhatsApp messaging costs:
It’s important to be aware that WhatsApp charges a fee per conversation, which
varies depending on the type of conversation and the region. These charges are
billed directly to you via your Meta business manager. For further details on
WhatsApp’s pricing structure, you can visit this link: WhatsApp Pricing. At
rather.chat, we aim to provide transparent and flexible pricing options to cater
to your unique needs. If you have any specific questions or would like more
information, feel free to get in touch with our team, and we’ll be happy to
assist you.


LET’S CHAT!

How can we help you reach, listen to, inform and serve your customer better
through WhatsApp
View Demo
Email: human@rather.chat
With rather.chat you can massively enhance customer engagement across sales,
marketing, communication, service and support.

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