its.gmu.edu Open in urlscan Pro
192.124.249.4  Public Scan

Form analysis
2 forms found in the DOM

GET https://its.gmu.edu/

<form method="get" action="https://its.gmu.edu/">
  <div class="input-group">
    <input class="form-control" type="search" name="s" value="" placeholder="Search" required="" autocomplete="off">
    <span class="input-group-append">
      <button class="btn btn-primary" type="submit">
        <i class="fa fa-search" aria-hidden="true"></i>
      </button>
    </span>
  </div>
</form>

GET https://its.gmu.edu/

<form method="get" action="https://its.gmu.edu/">
  <div class="input-group">
    <input class="form-control" type="search" name="s" value="" placeholder="Search" required="" autocomplete="off">
    <span class="input-group-append">
      <button class="btn btn-primary" type="submit">
        <i class="fa fa-search" aria-hidden="true"></i>
      </button>
    </span>
  </div>
</form>

Text Content

 * Report an IT Security Incident
 * Request Help


 * Help & Support
   * Request Help
   * Live Chat
   * Track a Ticket
   * Knowledge Base
   * Getting Started
   * Working/Learning Remotely
   * Contact Us
 * Service Catalog
   * Accounts & Access
   * Communications & Collaboration
   * Computers & Software
   * Data, Reporting & Analytics
   * Network & Internet Services
   * Professional Services
   * Research Computing
   * Teaching & Learning
   * University Applications
   * Web, Servers & Hosting
 * About ITS
   * Our Team
   * Strategic Plan
   * Annual Reports
   * Awards
   * Student Employment
 * Working with ITS
   * Architectural Standards Review Board
   * Business Intelligence
   * Enterprise Data Integration Services (EDIS)
   * GMU-TV
   * IT Business Analysis
   * IT Security Office
   * Projects & Project Management
   * Technical Business Solution Intake Request Process
 * Alerts & Bulletins
   * 2023-2024 Technology Updates
   * Unplanned Outages
   * Phishing Alerts
   * Maintenance
   * Bulletins
   * Spotlights
   * After Action Reports
   * Archives
   * ITS Alerts Sign Up

George Mason University
 * Report an IT Security Incident
 * Request Help


 1.  Expiry Notice!! (Read More)
 2.  Network Outage - Field House (Track and Field Pressbox) (Read More)
 3.  Wi-Fi, VPN & Device Registration Outages (Read More)
 4.  Fairfax Campus Network Outage…8:00pm ET August 8th (Read More)
 5.  Mail Delivery Issues with smtpua.gmu.edu - Wed, Aug 7th (Read More)
 6.  Banner Admin & Patriot Web Intermittently Unavailable (Read More)
 7.  IPControl Unavailable (Read More)
 8.  mason.gmu.edu Maintenance (Read More)
 9.  Issues with sending and/or receiving images in Microsoft Teams (Read More)
 10. ClearPass Certificate Update (Read More)
 11. Vonage Yealink Phones Not Automatically Updating (6/21 – 8/1) (Read More)
 12. Rappahannock Parking Deck & Mason Pond Deck Networks Unavailable (Read
     More)
 13. 1 New Important MYGov Message-Portal ID-_b5144b70d4341314fc78d238329b4e87
     (Read More)
 14. no[DASH]replyhelpdesk[AT]gmu[DOT]edu (Read More)
 15. [Lime]: no[DASH]replyhelpdesk[AT]gmu[DOT]edu (Read More)
 16. no[DASH]replyhelpdesk[AT]gmu[DOT]edu (Read More)
 17. REQUEST (Read More)
 18. How can we support you in your Criminal Justice courses? - reminder (Read
     More)
 19. Gold card Holders (Read More)
 20. Subject Line Blank (Read More)

X Hide
Skip to content
 * Help & Support
   * Request Help
   * Live Chat
   * Track a Ticket
   * Knowledge Base
   * Getting Started
   * Working/Learning Remotely
   * Contact Us
 * Service Catalog
   * Accounts & Access
   * Communications & Collaboration
   * Computers & Software
   * Data, Reporting & Analytics
   * Network & Internet Services
   * Professional Services
   * Research Computing
   * Teaching & Learning
   * University Applications
   * Web, Servers & Hosting
 * About ITS
   * Our Team
   * Strategic Plan
   * Annual Reports
   * Awards
   * Student Employment
 * Working with ITS
   * Architectural Standards Review Board
   * Business Intelligence
   * Enterprise Data Integration Services (EDIS)
   * GMU-TV
   * IT Business Analysis
   * IT Security Office
   * Projects & Project Management
   * Technical Business Solution Intake Request Process
 * Alerts & Bulletins
   * 2023-2024 Technology Updates
   * Unplanned Outages
   * Phishing Alerts
   * Maintenance
   * Bulletins
   * Spotlights
   * After Action Reports
   * Archives
   * ITS Alerts Sign Up


KNOWLEDGE BASE

Home > Help & Support > Knowledge Base > Accounts & Access > Patriot Pass
Information > Patriot Web Access


PATRIOT WEB ACCESS

Mason employees must be registered for Two Factor Authentication (2FA) in order
to access Patriot Web.


2FA ACCOUNT RESET REQUEST

If you are unable to access Patriot Web because you do not have access to any of
your registered 2FA devices, please submit a 2FA Account Reset Request form
using one of the following methods:

 1. You may submit a secure electronic request. (Note: This option will take you
    to the external website for our forms vendor, Dynamic Forms.)
 2. You may go to the ITS Support Center in person and present a valid ID (Mason
    ID, Drivers License, or Passport). Please check the ITS Support Center
    location and hours before going to campus.


2FA PHONE NUMBER CHANGE

If you are unable to register for 2FA because of an invalid phone number stored
in Patriot Web, please submit a Request for 2FA Phone Number Change using one of
the following methods:

 1. You may submit a secure electronic request. (Note: This option will take you
    to our Human Resources website.)
 2. You may go to the Human Resources Office in person and present a valid ID
    (Drivers License or Passport).
    
    Note: These forms will not help reset passwords. If you need to reset your
    Patriot Pass Password, go to the Patriot Pass Password Management site.

Last modified: March 20, 2024



PREVIOUS

HOW TO SIGN UP FOR PATRIOT PASS FOR FORMER STUDENT OR ALUMNI

NEXT

HOW TO SYNC YOUR COMPUTER AFTER RESETTING YOUR PASSWORD


RELATED ARTICLES

 * Duo Restore Guide for iOS
 * Request a 2FA Account Reset
 * Append Mode with 2FA (VPN Use Only)
 * 'Is this your device' Function (Formerly Remember Me For 14 Days)
 * 2FA Roadmap


GET STARTED AT MASON

Whether you are a student, faculty, staff member, or a guest visiting the Mason
campus, we have resources to help get you started.

Read More



QUICK LINKS

Patriot Pass Password Reset
Submit a Ticket
Track a Ticket
PuTTY
Cisco Secure Client

Read More



EXPLORE IT SERVICES

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z #


© 2024 George Mason University
4400 University Drive
Fairfax, Virginia 22030



ITS SUPPORT CENTER

703-993-8870

SUPPORT@GMU.EDU

LIVE CHAT

@GEORGEMASONITS



INNOVATION, ROOM 226

HOURS OF OPERATION

Monday – Thursday, 8 a.m. – 9 p.m.
Friday, 8 a.m. – 5 p.m.
Saturday, Closed
Sunday, 1 p.m. – 9 p.m.
(closed Thursday 3 p.m. – 4 p.m. for a team meeting)

 * Webmaster





Click for live chat.