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 * NewFeatures
    * Inbox
    * Knowledge Base
    * Live Chat
    * Reporting
    * Integrations
    * AINew

 * About us
 * Blog
 * Pricing
 * Sign in
 * Try It Free
   Book a demo

Try It Free
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READY TO GET STARTED WITH GROOVE?

 * No credit card required
 * Full access to all features
 * 2 minute setup

Try It Free
Book a demo


CUSTOMER SUPPORT HEADACHES ELIMINATED

With Groove you can manage all your customer support requests in a simple to use
platform so you can focus on growing your business.
Buy Now & Save
Get 60% Off for 6 Months
30-day Money
Back Guarantee
30-Day Money Back Guarantee

Buy now and save on a Groove plan, with a promise that if you aren’t satisfied
you can contact us anytime within the first 30 days after purchase for a full
refund.


173 Reviews
4.6

Instant Replies
Private Comments
Assignments
Statuses
Collision Detection
Customer History


WORLD CLASS FOUNDERS LOVE USING GROOVE


SEE FOR YOURSELF...

“From day one, it was the professional solution we needed
tostreamlinecommunication and provideefficient support.”
Aaron WeicheCEO @LeadInferno
“Groove'sstreamlinedcommunication,centralized inbox, and customizable features
made it the perfect customer support solution.”
Alexey PrudkovCEO @AdTravel
“Groove'suser-friendly andcontinuous improvementmade it the clear choice for our
volunteer time tracking system”
James mcbryanCEO @Track it Forward
“Groove replaced Zendesk for web dev support -intuitive,cost-effective, with a
valuableknowledge base.”
Jamie MartinPresident & Founder
@Partners Marketing Group
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or
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SO, WHY GROOVE?

Here's The Problem — as your small business grows, relying on your email inbox
to manage support gets really tough. It's impossible to work together with your
team. You lose track of emails, and your customers' issues start to slip through
the cracks.

That’s Where Groove Comes In. Groove is as simple as email, while making it easy
to work together with your growing team. Assign support messages to co-workers.
Add private notes and see who's replying to what.




GROOVE IS THE SECRET TO YOUR CUSTOMER SERVICE SUCCESS

It’s the difference between drowning in support emails, or answering 50% of
support requests automatically.

WITH GROOVE

Streamlined Communication
Improved Collaboration
Simplified Support Process
Opposite of Frustration

WITHOUT GROOVE

No Organization
No Accountability
Confusing Support Process
Frustration


DO YOU LIKE FEELING THE OPPOSITE OF FRUSTRATION?

THEN SIGN UP FOR A GROOVE FREE TRIAL TODAY!

Buy Now & Save
Get 60% Off for 6 Months
or
Book a demo


BUT THAT’S NOT ALL GROOVE DOES...


GROOVE GIVES YOU EVERYTHING YOU NEED TO STREAMLINE YOUR CUSTOMER ONLINE CUSTOMER
SERVICE

All In One Convenient Spot!
Groove Is...


YOUR KNOWLEDGE BASE

Reduce your support volume by 30% and increase customer satisfaction with a 24/7
smart, self-service Knowledge Base. Now with AI.

With the Groove Knowledge Base, you can...
 * Reduce your incoming support volume by 30% so that you can provide an
   exceptional support experience while reducing overall costs.
 * Fully customizable, the knowledge base builder that anyone can use regardless
   of computer skills.
 * Make your knowledge base public, restrict visitors, or authorize specific
   users via our API.

Buy Now & Save
Get 60% Off for 6 Months
or
Book a demo
Learn More About Knowledge Base →
Groove Is...


YOUR SELF-SERVE HELP WIDGET

No more sending your customers off-site, waiting for support responses, or
getting nowhere with chatbots.

With the Groove Help Widget, you can...
 * Deflect, on average, 23% of support tickets. Leaving your team to focus on
   the more complex customer questions.
 * Let users decide if they want to search your Knowledge Base, start a chat, or
   send an email.
 * Present your Knowledge Base as a first stop for customer questions.

Buy Now & Save
Get 60% Off for 6 Months
or
Book a demo
Groove Is...


YOUR INSIGHTS AND ANALYTICS

Stop guessing on how your small business is performing. Report on the data that
actually shows you how you’re doing.

With the Groove Insights and Analytics, you can...
 * Tap into your team’s top questions, volume, busiest hours, and more.
 * Get insights to fix things faster and tie performance back to company goals.
 * Report on the important parts, like response times, handle times, and wait
   times.

Buy Now & Save
Get 60% Off for 6 Months
or
Book a demo
Learn More About Analytics →
Groove Is...


YOUR LIVE CHAT

Real-time 1-1 interactions with customers on any page of your website or app.

With the Groove Live Chat, you can...
 * Engage your customers, answer questions, and gather feedback in real-time.
 * Automatically send a suggestion or special offer at the perfect moment.
 * Let customers leave a message, and follow up via email.

Buy Now & Save
Get 60% Off for 6 Months
or
Book a demo
Learn More About Live Chat →


GROOVE GIVES YOU EVERYTHING YOU NEED TO STREAMLINE CUSTOMER SERVICE ONLINE


SIMPLE, POWERFUL, PERSONAL!

Customer History

See the full support history of every customer at a glance, without having to
search.

Assignments

By assigning conversations to specific teammates, it’s always clear who is
responsible for what.

Statuses

Know where every conversation stands by marking it as Open, Snoozed or Closed.

Reporting

Stay on top of the most important online customer support metrics.

Private Comments

Collaborate behind the scenes with comments that only you and your team can see.

Collision Detection

Easily see if a teammate is already replying to a conversation to avoid
embarrassing double replies.

25+ Integrations

Integrate with the tools your team knows and loves like Slack, Zapier, and many
more.

Instant Replies

Keep answers to common questions at your fingertips to easily insert them into
conversations.

Rules & Automation

Speed up your workflow by using rules to automatically route new conversations.


TRY GROOVE TODAY FOR FREE AND WITNESS THE AWESOMENESS FOR YOURSELF

Buy Now & Save
Get 60% Off for 6 Months
or
Book a demo

TRUSTED BY TOP BRANDS


WANT TO HEAR WHAT ENTREPRENEURS LIKE YOURSELF HAVE TO SAY ABOUT GROOVE?


HERE YOU GO...

“Groove's streamlined features empowermy team to handlesupport
efficiently,freeing me up as the CEO.”
Jonah PhillipsCEO @Work Sheet Maker
“Switching to Groove was a game-changer.Price,simplicity, and
excellentdesign.The Knowledge base and Team Inbox are phenomenal.”
Andy JohnsonFounder & CEO @High Side
“We found the perfect fit inGroove. Sharing emails, allocating responsibility,
templates, and efficient workflow - all in one!”
Brett GirenPresident & Co-founder
@Isibindi Africa Lodges
“It's the perfect solution! Easy tracking, collaboration, and a valuable
knowledge base for efficient customer support.”
Jeremy DagerathHead of Customer Success
@C12 Group
“We switched to Groove fromZendesk because of simplicity. No more complexity,
just personalized emails and great deliverability.”
Stenn TransethHead of Customer Success
@The Hustle
“Groovestood out with itsdesign and simplicity versusZendesk.Easy to use,
customer-centric, and no overwhelming ticket chains.”
Eric MerckleyFounder & CEO @Echidna Sewing
“Seamless and powerful:Groove transformed our B2B support, simplifying teamwork
while keeping the personal touch.”
Alexander FergusonCMO @Teraleap
“Groove transformed our agency's workflow, keeping everything tidy, clients
happy, and projects on track.A game-changer!”
Jack ManleyFounder @Freestyle Digital
Buy Now & Save
Get 60% Off for 6 Months
or
Book a demo


FREQUENTLY ASKED QUESTIONS

Haven’t found what you’re looking for? Try the Groove Knowledge Base or Contact
us.


WHAT IS A SHARED INBOX? WHY SHOULD WE HAVE ONE?


A Shared Inbox is a specially designed Inbox that allows multiple team members
to seamlessly manage email that comes in to one Inbox.

This is amazing for support and sales teams that need to all manage incoming
conversations, and Groove comes with some very specific features to handle
multiple users, such as:


 * Powerful collaboration: Private internal notes, @mentions and collision
   detection which stops team members from working on the same conversation.
 * Fast and powerful: Conversation states, Instant Replies, and tagging make
   managing conversations a breeze.
 * Automations: Groove includes a powerful Rule engine that allows you to
   automate actions based on conditions you set.
 * Conversation history: Easily see the full audit trail on a conversation of
   who has worked on it and what has happened on it.
 * Team management: Easily manage access to each user with their own login to
   the Inbox and grant permissions for what they can and can’t access.
 * Reporting: Easily track the performance of your team members and the team as
   a whole, with deep reporting.


IS MY DATA SAFE WITH GROOVE?


Extremely secure. Each year we go through stringent security & compliance audits
to meet the necessary requirements to host your emails from Google and other
partners to ensure your data meets all highest security standards.


HOW IS GROOVE DIFFERENT FROM SHARING A GMAIL LOGIN?


Gmail is built for one specific individual accessing their email, and has no
team focused features. With Groove, you get to benefit from powerful
collaboration features like private notes, @mentions and collision detection
which stops team members from working on the same conversation.

In addition, we have a bunch of handy features like conversation states that and
powerful tools like instant replies to use to answer similar incoming questions
with just a few clicks - best of all, this includes a full audit trail to see
who has worked on what with full history for that customer.


HOW WILL A SHARED INBOX SAVE MY TEAM TIME?


A Shared Inbox that includes a host of features built to optimise team
collaboration and team efficiency can save your team hours in a week.

Once team members are up and running, the workload of incoming conversations is
easily split between team members with no time lost on team members working on
the same things.

Best of all, with Groove includes a host of features that increase the team
productivity (instant replies, rules and workflows, etc...) which saves teams
huge amounts of time.


DO YOU HAVE A KNOWLEDGE BASE TOOL?


Yes! We have a powerful, customizable Knowledge Base!


DO YOU HAVE A MOBILE APP FOR MANAGING CONVERSATIONS ON THE MOVE?


Yes! We have native apps for both iOS and Android that include all the powerful
features that you have on the web based version.


HOW LONG DOES IT TAKE TO SETUP OUR ACCOUNT? CAN YOU HELP?


When you sign up, our onboarding workflow assists you in getting your mailbox
setup and inviting team members which takes just a minute or two (it’s only a
few clicks).

If you do need any help in the setup, or want to chat to someone to make sure
your account is setup correctly our support team is available Mon-Fri and are
more than happy to help!


DO YOU OFFER LIVE CHAT?


Yes! You Can Easily add Live Chat to your website or app with our customizable
widget. With our Live Chat, you get all the powerful features of the Shared
Inbox, with a few specific features for Live Chat (like round robin and bots!).


DO YOU HAVE A WEBSITE WIDGET?


Yes, we have a completely customizable website widget that includes:
 * A easy contact form which funnels conversations to your Shared Inbox.
 * Direct access to your Knowledge Base on every page of your site.
 * Live Chat if you want customers to have direct access to your team.

The simple, cost effective and very powerful helpdesk made for founders of small
businesses.

Products
 * Shared Inbox
 * Knowledge Base
 * Integrations
 * Mobile apps
 * All Features

Company
 * Customers
 * About Us
 * Growth Blog
 * Customer Support Blog

Compare
 * Email
 * Gmail
 * Zendesk
 * Freshdesk

Help & Resources
 * Our Knowledge Base
 * Developer API
 * Customer Service Phrases
 * Customer Service Skills

Self funded, profitable and proud.

All Systems Operational

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