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CASE STUDY: ENVITAE USES ROOM MONITORING TECH TO KEEP NEIGHBORS HAPPY AND REDUCE
PROPERTY DAMAGE

Tech helps the short-term rental and corporate housing provider reduce noise
violations, party-related disturbances, and smoking activity by 90 percent.
10/6/2023
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ENVITAE is a luxury short-term rental and corporate housing provider in the
United States. The brand’s apartments offer high-quality furniture, original
art, luxury beds, high-speed Wi-Fi and plenty of space for both families and
corporate travelers. ENVITAE prides itself on offering guests the homestay
experience without the risk of being hosted by an inexperienced individual.
Instead, it provides its guests with the same service one would expect from a
hotel: professional cleaning crews, 24-hour concierge, access control for
safety, state-of-the-art gym facilities, access to pools, and more. While the
brand has enjoyed success with its business model, it found it was facing some
significant recurring challenges with guests that was leading to lost revenue
and poor reviews. So, it set out to find a high-tech solution to these issues.


THE CHALLENGE: REDUCING THE OCCURRENCE OF NOISY GATHERINGS, PROPERTY DAMAGE &
SMOKING DAMAGE

One of ENVITAE's recurring issues revolves around noisy gatherings and parties
hosted by guests. These raucous events often resulted in occupancy and noise
violations. The aftermath of these parties was costly, as they frequently lead
to damage to property items such as glassware, furniture, and carpets.
Additionally, neighbors in the vicinity of ENVITAE properties would frequently
report these disturbances, worsening the problem. Unfortunately, guests would
often ignore the no-smoking rules and rental units would need extensive cleaning
to remove the lingering odor – incurring additional expenses for ENVITAE.


THE SOLUTION: INSTALLING ALERTIFY DEVICES IN ALL RENTAL UNITS

To help combat guest challenges, ENVITAE installed Alertify devices in all of
its rental units. These devices utilize decibel monitoring and air particulate
matter monitoring to detect noise and smoking violations. The Alertify dashboard
then automatically messages either guest, or host, or both depending on the
settings in place. Real-time notifications empower hosts to address the issue
promptly, long before it escalates into a full-blown party. Guests are made
aware of their noise levels and reminded of the no-smoking policy.


THE RESULTS: ENVITAE REDUCES NOISE VIOLATIONS, SMOKING ACTIVITY BY 90 PERCENT

Since installing the devices, ENVITAE’s noise violations, party-related
disturbances, and smoking activity have been reduced by more than 90 percent.
This proactive approach has not only minimized property damage from parties but
has also helped preserve the air quality within the rental units, lessening the
amount of time needed to air out units after being inhabited by smoking guests.

Furthermore, Alertify's incident reports have been instrumental in streamlining
the management of potential disputes against noise and smoking violations. The
comprehensive incident reports generated by Alertify provide a detailed account
of each violation, including the type of violation, whether that be smoking,
noise, occupancy or environment violations such as air quality, temperature,
humidity and mold-risk. 

These reports serve as valuable documentation that can be used to resolve
disputes between hosts and guests swiftly and fairly. In cases where there is a
disagreement about the nature of an incident, the objective data captured by
Alertify's devices offers an impartial source of information, facilitating more
efficient conflict resolution. This not only reduces the time and effort
required to address disputes but also fosters a sense of trust and transparency
between ENVITAE and its guests. 

With fewer incidents of smoking-related damage and the associated costs of
cleaning and repairs, ENVITAE has experienced substantial cost savings, enhanced
guest experience, increased guest retention and positive word-of-mouth. As a
result, the number of negative reviews has dwindled, bolstering ENVITAE's online
reputation and increasing their bookings.

"Alertify has transformed the way I manage my properties,” says Joshua Rogers,
Founder and CEO, ENVITAE. “It's like having a dedicated guardian for each of my
rentals. I no longer worry about guests violating my no-smoking policy or
causing disturbances. The real-time alerts have saved me from potential damage
and negative guest reviews, and I no longer have any neighbor complaints."




RELATED TOPICS

 * Hotels
 * Guestroom / In-room




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