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Hand-painted Portraits With a 100% Money-Back Guarantee
Hand-painted Portraits With a 100% Money-Back Guarantee

Order Now
   
 * Gallery
   * All
   * 
     Specials
   * Compilation Portraits
   * From Bad Photos to Masterpieces
   * Unboxing Videos
   * Photo Testimonials
   * 
     By medium
     Oil Charcoal Watercolor Black Pencil Color Pencil Pastel Acrylic
     By occasion
     Birthday Christmas Father's Day Graduation Mother's Day Pet Loss Valentine
     Day Wedding Anniversary
   * 
     By theme
     Couples Individuals Children Weddings Houses
     By theme
     Parents & Children Grandparents & Grandchildren Other Family / Group Pets
     ,    Dogs,    Cats
   * 
   
 * Pricing & Timing
 * How it works
   
   

 * Gallery
      Specials
    * Compilation Portraits
    * From Bad Photos to Masterpieces
    * Unboxing Videos
    * Photo Testimonials
      By medium
    * Oil
    * Charcoal
    * Watercolor
    * Black Pencil
    * Color Pencil
    * Pastel
    * Acrylic
   
      By theme
    * Parents & Children
    * Grandparents & Grandchildren
    * Other Family / Group
    * Couples
    * Individuals
    * Children
    * Pets , Dogs, Cats
    * Weddings
    * Houses
   
      By occasion
    * Birthday
    * Christmas
    * Father's Day
    * Graduation
    * Mother's Day
    * Pet Loss
    * Valentine Day
    * Wedding Anniversary

 * Pricing & Timing
 * How it works

Get Started


top


FAQ


 * General FAQ
   
 * I Have an Order


 * TURNAROUND / SHIPPING

   When will I receive my painting?
   
   The turnaround time is influenced by five factors:
   1.) Service Speed: Express or Regular
   2.) Shipping Speed: Standard or Express
   3.) The medium of your painting
   4.) The size of your painting
   5.) Revision requests. We provide unlimited revisions free of charge, and
   your delivery time is based on the day you approve your order.
   
   See our turnaround chart here on this page (Scroll down to the button that
   says "Turnaround times."
   Medium Size Portraits (Oil & Acrylic) (20x25cm - 50x60cm)
   Big Size Portraits (Oil & Acrylic) (60x75cm - 120x180cm)
   Charcoal, Pencil, Watercolor, Pastel and Orders with Video Service
   Regular service
   26 days
   31 days
   35 days
   Express service*
   16 days
   22 days
   30 days
   Express Service* + Express Shipping**
   13 days
   16 days
   20 days
   
   Looking for something with a shorter turnaround? Order a Gift Card!
   
   * Express service means that we start working on your order immediately. You
   can choose it when you are at the shopping cart page. This service costs an
   additional 15%
   ** Express Shipping will reduce the shipping by a few days. You will be able
   to choose this service right after approving your painting, hence no need to
   decide right now. The price of Express Shipping varies from 19 € - 99 €
   (depending on choice of framing and size of painting)
   
   See our turnaround chart here on this page (Scroll down to the button that
   says "Turnaround times."
   
   Medium Size Portraits (Oil & Acrylic) (20x25cm - 50x60cm)
   Regular service
   26 days
   Express service*
   16 days
   Express Service* + Express Shipping**
   13 days
   Big Size Portraits (Oil & Acrylic) (60x75cm - 120x180cm)
   Regular service
   31 days
   Express service*
   22 days
   Express Service* + Express Shipping**
   16 days
   Charcoal, Pencil, Watercolor, Pastel and Orders with Video Service
   Regular service
   35 days
   Express service*
   30 days
   Express Service* + Express Shipping**
   20 days
   
   Looking for something with a shorter turnaround?
   Order a Gift Card!
   
   * Express service means that we start working on your order immediately. You
   can choose it when you are at the shopping cart page. This service costs an
   additional 15%
   ** Express Shipping will reduce the shipping by a few days. You will be able
   to choose this service right after approving your painting, hence no need to
   decide right now. The price of Express Shipping varies from 19 € - 99 €
   (depending on choice of framing and size of painting)
   
   

   What is express service?
   
   Our express service allows you to move your order to the front of the Paint
   Your Life queue and improve your turnaround time for a 15% service charge.
   For the exact turnaround, please check here.

   Do you offer express shipping?
   
   Yes, we do for most sizes! Express Shipping will reduce the shipping time by
   a few days. You can choose this service and see the exact shipping
   time-frames right after approving your painting. The price of Express
   Shipping varies from 8 € - 70 € (depending on the choice of framing and size
   of the painting).

   How long does it take for modifications to be made to my painting?
   
   Modification of artwork can take anywhere between 1 to 3 days depending on
   the complexity of your request(s).

   Do you ship to APO, FPO, or PO Boxes?
   
   Unfortunately, due to the size of our products we are not able to ship
   artwork to APO, FPO, or PO Boxes.

   Do you ship globally?
   
   Yes, we do! We ship to any destination, worldwide.

   How do you protect my shipment?
   
   The safety of your artwork is super important to us! Our shipping team will
   make sure that your order is safely wrapped in multiple protective layers,
   hard-shelled in a protective shipping box, and marked “fragile.”




 * PHOTO EDITING

   How does photo editing work?
   
   Our graphic designers are fully equipped to make just about any digital
   enhancement to your photos that you’d like. We can enhance colors, merge
   several images into a single composition, cut out any unnecessary imagery in
   the background, and so much more! Just about any request is possible with our
   outstanding editing team.
   *Please note that our artists will only begin working on your artwork AFTER
   you’ve approved the digital photo mockup. This process allows you to make
   sure that your vision is fully understood and implemented before moving
   forward to painting.

   Can you combine multiple photos into a single portrait?
   
   Yes, we can! You can upload (or email) several photographs and we can combine
   subjects from each photo into a single artwork. Simply give us detailed
   instructions when placing your order, by using the comment box.
   
   
   
   What if my photo is damaged or not of the highest quality?
   
   We can restore or improve almost any kind of photo! Our editing team works
   some serious "magic" ;) Click here to view some examples.
   If for some reason, the quality of your photo is too low to be restored, we
   will refund your downpayment of 20% no questions asked.
   
   
   
   Can you restore old photos or colorize black & white photos?
   
   If a photo requires restoration, we will do so automatically, before starting
   your order. If you would like to colorize a black & white photo, just mention
   it in the comment box during your order process.
   
   *Please note: any details that you can share will help our editors to
   colorize your photo correctly (for example: "The hair should be blond and the
   eyes should be blue"). We will send you the colorized photo for approval
   before continuing. We provide this service at no extra cost to you.
   
   
   
   Can I make any special request for the photo editing?
   
   During your order process, you will find a comment box, where you have the
   opportunity to make any and all requests for the digital enhancement of your
   photo. Our graphic designers can perform “magic” and make just about any
   photo-edit that you’d like. We can adjust colors, merge several images into a
   single composition, change the background, add or eliminate figures and
   objects, and much more! Just about any request is possible with our
   outstanding editing team. All, at no extra cost to you.




 * GENERAL QUESTIONS

   How can I log in?
   
   To log in, please follow this link

   Can I talk to the artist?
   
   While you cannot talk directly to artists, they will receive all of your
   input, feedback, and modification requests via our online customer service
   team and our studio managers.

   Will I be able to preview my portrait before receiving it?
   
   Absolutely! You will receive a photo of the artwork as soon as our artist
   will finish painting. We will ask you for a final approval before shipping
   your order out.

   Do you show all artwork on your online galleries?
   
   No, we only display artwork in our gallery if we have received approval from
   our customers.

   Is my private information protected?
   
   Yes, it is. All the information gathered through our secure server is used
   solely to process your order. We will never sell or share your private
   information with any 3rd party.

   What is your refund policy?
   
   We guarantee 100% satisfaction with the final result or a full refund.

   What is your return policy?
   
   Click here to review our return policy.




 * PRICES AND PAYMENTS

   How much does a painting cost?
   
   Our paintings vary in cost depending on the size and the number of subjects
   in the painting.
   
   The most delicate part of each painting is capturing the faces of each
   subject. These detailed features take time and skill to execute. For this
   reason, we need to know the number of subjects in the painting, so we can
   determine the complexity of the painting, and price it accordingly.
   
   For more information about pricing, visit our price page .

   When do I pay for my artwork?
   
   You will be asked to pay a 20% downpayment while placing your order. The
   remaining balance of 80% will be charged only after you approve the final
   draft of your painting.

   Do you offer a payment plan?
   
   Yes, we offer 3 options of payment plans (only for US customers) that can be
   used for paying both the 20% advance payment and the balance payment.
   4 bi-weekly payments, using your card - via QuadPay.
   6 monthly payments (only valid for payments over $99), using your PayPal -
   via PayPal Credit.
   4 bi-weekly payments, using your PayPal - via Pay in 4.

   Do you charge extra for modifications?
   
   Nope! We offer unlimited modifications, free of charge.

   What payment methods do you accept?
   
   1.) Credit Card: Pay directly on our website using your credit card
   
   2.) PayPal: Pay with your PayPal account or use PayPal secure checkout to pay
   with your credit card by clicking the Don't have a PayPal account? link on
   the payment page.
   
   3.) Google Pay: Pay with your digital wallet using Android devices.
   
   *Please note that we are unable to accept any other form of payment,
   including checks.
   
   

   Can I use 2 different cards/payment options?
   
   Yes! You can use different payment methods for your 20% downpayment and your
   80% final payment. However, please note that we can only accept a single
   payment method for your final payment (80% of the purchase cost).

   Can I buy a Gift Card?
   
   Absolutely! This is a popular gift idea, especially if you’re running short
   on time! Your gift card recipient will receive a beautifully designed email
   with a unique coupon code.
   
   
   Order a Gift Card
   
   




 * ORDERING

   Can I choose a specific artist?
   
   Yes, you can! Simply browse our online gallery. When you hover over any
   image, you will see the artist's name, with a 'more paintings' link which
   will allow you to see all paintings of this artist. Once you've decided on
   the artist you like the best, choose a painting of his / her that inspires
   you, hover over it and click 'I want this artist to paint my photo' button.
   We will pass your order to the artist you've chosen and let him/her know
   which painting you liked so that they can try and paint yours in a similar
   style.
   
   
   
   What is the video service?
   
   We will shoot a video of the artist painting your portrait from the beginning
   to the end and then, we'll edit it into a 2-minute time-lapse video which
   will be sent to you via email.

   Can I order a custom size?
   
   Absolutely! Simply add your desired size while placing your order. Please
   note that your custom size can't be smaller than 20x25cm or bigger than 48x72
   inches.
   
   
   
   What is the cost of custom sizes?
   
   To calculate the cost of custom-sized artwork, visit this page and apply the
   size you would like in the “custom-size” field. Then click “apply.”
   
   
   
   What framing options do you offer?
   
   We offer two standard options:
   1.) Rolled - your artwork will be shipped rolled in an art tube.
   2.) Framed - your artwork will be delivered framed and ready to hang.
   
   All frames are made of solid wood.
   
   All frames are made of solid wood
   Rolled
   
   2.3cm White paint flat profile contemporary
   Zoom Frame
   
   
   
   2.2cm Scandinavian Gold
   Zoom Frame
   
   
   
   1.8cm Contemporary Narrow White
   Zoom Frame
   
   
   
   2.2cm Dark Red
   Zoom Frame
   
   
   
   2.2cm Natural Green
   Zoom Frame
   
   
   
   2.2cm Red wood finish
   Zoom Frame
   
   
   
   
   When do I choose the frame?
   
   You can choose your frame right after you’ve approved the final draft of your
   artwork. Our online frame mockup tool will generate every frame model with
   your finished artwork image to ease the process of frame selection for you.
   
   
   
   How do I apply a coupon code?
   
   You can apply your coupon code on the shopping cart page while placing your
   order.
   
   
   
   Cannot upload your photo?
   
   No worries, we've got you covered! If your photo is too "heavy" or is of a
   format that our website doesn't accept, you can continue placing your order
   and send it as an attachment directly to team@paintyourlife.com. Our team
   will upload the photo to your order for you.

   Why are the number of subjects limited for some sizes?
   
   We want to ensure that you receive the highest-quality painting possible. In
   order to paint faces, our artists need at least 7x7cm of canvas/paper to work
   with. Adding multiple subjects to smaller size canvases limits the room for
   the artist to clearly display facial details or background elements.

   Why aren’t smaller sizes available?
   
   We want to ensure that you receive the highest-quality painting possible. For
   faces, our artists need at least 7x7cm on the canvas/paper to achieve the
   best level of detail you'll be happy with. An artwork with a canvas/paper
   smaller than 20x25cm will give no room to our artists to display clear facial
   details or background elements.

   Can I choose the background for my painting?
   
   Yes, you can! And at no extra cost to you ;) When placing your order, you’ll
   have the opportunity to let us know about any changes you wish to have made
   to your photo including the background.
   
   
   
   Can I change the artist I’ve chosen?
   
   You are welcome to change or request a specific artist BEFORE the painting
   process has begun. However, once your painting has begun, it is not possible
   to change to a new artist.

   What medium is best for my photo?
   
   Great question! This is above all, a matter of personal taste. To help you
   decide, we suggest that you browse our oil, charcoal,pastel, watercolor,
   pencil and acrylic galleries, and get a feel for what you like best. Our most
   popular medium is oil, so if you are unsure what to choose, it's a safe bet
   :)
   
   Popular
   Oil
   
   Charcoal
   
   Black Pencil
   
   Color Pencil
   
   Watercolor
   
   Pastel
   
   Acrylic
   
   Characteristics
   Oil is the most popular medium and is the most vivid reflection of photos.
   All styles and techniques are available to the artist who paints in oil,
   where most other mediums are limited in their stylistic ranges. An oil
   painting is a natural heirloom you will be proud to have in the family for
   generations.
   
   Material & Framing: Oil is painted on canvas and doesn't require a protective
   glass.
   
   Works best for: Whatever photo you choose, Oil will be a good fit. If you are
   unsure what medium to choose, Oil will be a safe choice.
   Characteristics
   Artistic simpleness with black and white. While charcoals grant the lively
   drama of any black-and-white medium, they are usually far more high-contrast
   than pencil drawings. In fact, contrast is the very nature of charcoals. The
   darker blacks obtainable from charcoals give a certain drama that would be
   more subtle in other mediums. If you love black and white pictures, and seek
   to make a powerful statement, consider charcoals as your medium.
   
   Material & Framing: Painted on paper and requires a protective glass when
   framed.
   
   Works best for: If your photo is an outdoor / landscape picture, or if you'd
   like the background to be painted in detail, consider other mediums. As you
   can see here those beautiful portraits are focused on the subject of the
   painting, with hardly any background painted. Also, if you are short in time,
   Charcoal / Pencil are good choices since they don't require several layers
   and don't need to dry and therefore allow a faster turnaround
   Characteristics
   Pencils can go from very light to very deep in hue and depth. The fine lines
   of a sharpened pencil are nearly impossible to duplicate with a brush, and
   completely unavailable for pastels or charcoal. Shading with pencils is one
   of the nicest characteristics this medium provides.
   
   Material & Framing: Painted on paper and requires a protective glass when
   framed.
   
   Works best for: Pencil portraits are usually ordered in small sizes, and are
   a perfect fit for a fairly small room / wall.
   Characteristics
   Watercolor is a very distinctive kind of painting medium. The transparent
   watercolor distinguishes your painting from all other mediums. The magic of
   color mixed with water gives the painting a soft, rustic, antique feeling.
   
   Material & Framing: Painted on paper and requires a protective glass when
   framed.
   
   Works best for: Watercolor works very well for houses and outdoor /
   landscape.
   Characteristics
   Pastel is a very dry medium, and therefore may appear somewhat flatter than
   other mediums. Nevertheless, it possesses its own undeniable charm.
   
   Material & Framing: Painted on paper and requires a protective glass when
   framed.
   
   Works best for: Choose pastel for making portraits of both people and pets,
   because the results are high in texture and visual interest.
   Characteristics
   Before you decide between oil and acrylic mediums, you should know that they
   often appear identical. The main advantages of choosing acrylics over oils
   are that they can sometimes appear somewhat more saturated in color. Acrylic
   is more vibrant than oil, therefore, some will prefer Acrylic as the medium
   for a landscape painting.
   
   Material & Framing: Acrylic is painted on canvas and doesn't require a
   protective glass.
   
   Works best for: Like oils, acrylics work well for just about any photo.
   




 * TURNAROUND / SHIPPING

   When will I receive my painting?
   
   The turnaround time is influenced by five factors:
   1.) Service Speed: Express or Regular
   2.) Shipping Speed: Standard or Express
   3.) The medium of your painting
   4.) The size of your painting
   5.) Revision requests. We provide unlimited revisions free of charge, and
   your delivery time is based on the day you approve your order.
   
   See our turnaround chart here on this page (Scroll down to the button that
   says "Turnaround times."
   Medium Size Portraits (Oil & Acrylic) (20x25cm - 50x60cm)
   Big Size Portraits (Oil & Acrylic) (60x75cm - 120x180cm)
   Charcoal, Pencil, Watercolor, Pastel and Orders with Video Service
   Regular service
   26 days
   31 days
   35 days
   Express service*
   16 days
   22 days
   30 days
   Express Service* + Express Shipping**
   13 days
   16 days
   20 days
   
   Looking for something with a shorter turnaround? Order a Gift Card!
   
   * Express service means that we start working on your order immediately. You
   can choose it when you are at the shopping cart page. This service costs an
   additional 15%
   ** Express Shipping will reduce the shipping by a few days. You will be able
   to choose this service right after approving your painting, hence no need to
   decide right now. The price of Express Shipping varies from 19 € - 99 €
   (depending on choice of framing and size of painting)
   
   See our turnaround chart here on this page (Scroll down to the button that
   says "Turnaround times."
   
   Medium Size Portraits (Oil & Acrylic) (20x25cm - 50x60cm)
   Regular service
   26 days
   Express service*
   16 days
   Express Service* + Express Shipping**
   13 days
   Big Size Portraits (Oil & Acrylic) (60x75cm - 120x180cm)
   Regular service
   31 days
   Express service*
   22 days
   Express Service* + Express Shipping**
   16 days
   Charcoal, Pencil, Watercolor, Pastel and Orders with Video Service
   Regular service
   35 days
   Express service*
   30 days
   Express Service* + Express Shipping**
   20 days
   
   Looking for something with a shorter turnaround?
   Order a Gift Card!
   
   * Express service means that we start working on your order immediately. You
   can choose it when you are at the shopping cart page. This service costs an
   additional 15%
   ** Express Shipping will reduce the shipping by a few days. You will be able
   to choose this service right after approving your painting, hence no need to
   decide right now. The price of Express Shipping varies from 19 € - 99 €
   (depending on choice of framing and size of painting)
   
   

   What is express service?
   
   Our express service allows you to move your order to the front of the Paint
   Your Life queue and improve your turnaround time for a 15% service charge.
   For the exact turnaround, please check here.

   Do you offer express shipping?
   
   Yes, we do for most sizes! Express Shipping will reduce the shipping time by
   a few days. You can choose this service and see the exact shipping
   time-frames right after approving your painting. The price of Express
   Shipping varies from 8 € - 70 € (depending on the choice of framing and size
   of the painting).

   How long does it take for modifications to be made to my painting?
   
   Modification of artwork can take anywhere between 1 to 3 days depending on
   the complexity of your request(s).

   Do you ship to APO, FPO, or PO Boxes?
   
   Unfortunately, due to the size of our products we are not able to ship
   artwork to APO, FPO, or PO Boxes.

   Do you ship globally?
   
   Yes, we do! We ship to any destination, worldwide.

   How do you protect my shipment?
   
   The safety of your artwork is super important to us! Our shipping team will
   make sure that your order is safely wrapped in multiple protective layers,
   hard-shelled in a protective shipping box, and marked “fragile.”




 * PRICES AND PAYMENTS

   How much does a painting cost?
   
   Our paintings vary in cost depending on the size and the number of subjects
   in the painting.
   
   The most delicate part of each painting is capturing the faces of each
   subject. These detailed features take time and skill to execute. For this
   reason, we need to know the number of subjects in the painting, so we can
   determine the complexity of the painting, and price it accordingly.
   
   For more information about pricing, visit our price page .

   When do I pay for my artwork?
   
   You will be asked to pay a 20% downpayment while placing your order. The
   remaining balance of 80% will be charged only after you approve the final
   draft of your painting.

   Do you offer a payment plan?
   
   Yes, we offer 3 options of payment plans (only for US customers) that can be
   used for paying both the 20% advance payment and the balance payment.
   4 bi-weekly payments, using your card - via QuadPay.
   6 monthly payments (only valid for payments over $99), using your PayPal -
   via PayPal Credit.
   4 bi-weekly payments, using your PayPal - via Pay in 4.

   Do you charge extra for modifications?
   
   Nope! We offer unlimited modifications, free of charge.

   What payment methods do you accept?
   
   1.) Credit Card: Pay directly on our website using your credit card
   
   2.) PayPal: Pay with your PayPal account or use PayPal secure checkout to pay
   with your credit card by clicking the Don't have a PayPal account? link on
   the payment page.
   
   3.) Google Pay: Pay with your digital wallet using Android devices.
   
   *Please note that we are unable to accept any other form of payment,
   including checks.
   
   

   Can I use 2 different cards/payment options?
   
   Yes! You can use different payment methods for your 20% downpayment and your
   80% final payment. However, please note that we can only accept a single
   payment method for your final payment (80% of the purchase cost).

   Can I buy a Gift Card?
   
   Absolutely! This is a popular gift idea, especially if you’re running short
   on time! Your gift card recipient will receive a beautifully designed email
   with a unique coupon code.
   
   
   Order a Gift Card
   
   




 * ORDERING

   Can I choose a specific artist?
   
   Yes, you can! Simply browse our online gallery. When you hover over any
   image, you will see the artist's name, with a 'more paintings' link which
   will allow you to see all paintings of this artist. Once you've decided on
   the artist you like the best, choose a painting of his / her that inspires
   you, hover over it and click 'I want this artist to paint my photo' button.
   We will pass your order to the artist you've chosen and let him/her know
   which painting you liked so that they can try and paint yours in a similar
   style.
   
   
   
   What is the video service?
   
   We will shoot a video of the artist painting your portrait from the beginning
   to the end and then, we'll edit it into a 2-minute time-lapse video which
   will be sent to you via email.

   Can I order a custom size?
   
   Absolutely! Simply add your desired size while placing your order. Please
   note that your custom size can't be smaller than 20x25cm or bigger than 48x72
   inches.
   
   
   
   What is the cost of custom sizes?
   
   To calculate the cost of custom-sized artwork, visit this page and apply the
   size you would like in the “custom-size” field. Then click “apply.”
   
   
   
   What framing options do you offer?
   
   We offer two standard options:
   1.) Rolled - your artwork will be shipped rolled in an art tube.
   2.) Framed - your artwork will be delivered framed and ready to hang.
   
   All frames are made of solid wood.
   
   All frames are made of solid wood
   Rolled
   
   2.3cm White paint flat profile contemporary
   Zoom Frame
   
   
   
   2.2cm Scandinavian Gold
   Zoom Frame
   
   
   
   1.8cm Contemporary Narrow White
   Zoom Frame
   
   
   
   2.2cm Dark Red
   Zoom Frame
   
   
   
   2.2cm Natural Green
   Zoom Frame
   
   
   
   2.2cm Red wood finish
   Zoom Frame
   
   
   
   
   When do I choose the frame?
   
   You can choose your frame right after you’ve approved the final draft of your
   artwork. Our online frame mockup tool will generate every frame model with
   your finished artwork image to ease the process of frame selection for you.
   
   
   
   How do I apply a coupon code?
   
   You can apply your coupon code on the shopping cart page while placing your
   order.
   
   
   
   Cannot upload your photo?
   
   No worries, we've got you covered! If your photo is too "heavy" or is of a
   format that our website doesn't accept, you can continue placing your order
   and send it as an attachment directly to team@paintyourlife.com. Our team
   will upload the photo to your order for you.

   Why are the number of subjects limited for some sizes?
   
   We want to ensure that you receive the highest-quality painting possible. In
   order to paint faces, our artists need at least 7x7cm of canvas/paper to work
   with. Adding multiple subjects to smaller size canvases limits the room for
   the artist to clearly display facial details or background elements.

   Why aren’t smaller sizes available?
   
   We want to ensure that you receive the highest-quality painting possible. For
   faces, our artists need at least 7x7cm on the canvas/paper to achieve the
   best level of detail you'll be happy with. An artwork with a canvas/paper
   smaller than 20x25cm will give no room to our artists to display clear facial
   details or background elements.

   Can I choose the background for my painting?
   
   Yes, you can! And at no extra cost to you ;) When placing your order, you’ll
   have the opportunity to let us know about any changes you wish to have made
   to your photo including the background.
   
   
   
   Can I change the artist I’ve chosen?
   
   You are welcome to change or request a specific artist BEFORE the painting
   process has begun. However, once your painting has begun, it is not possible
   to change to a new artist.

   What medium is best for my photo?
   
   Great question! This is above all, a matter of personal taste. To help you
   decide, we suggest that you browse our oil, charcoal,pastel, watercolor,
   pencil and acrylic galleries, and get a feel for what you like best. Our most
   popular medium is oil, so if you are unsure what to choose, it's a safe bet
   :)
   
   Popular
   Oil
   
   Charcoal
   
   Black Pencil
   
   Color Pencil
   
   Watercolor
   
   Pastel
   
   Acrylic
   
   Characteristics
   Oil is the most popular medium and is the most vivid reflection of photos.
   All styles and techniques are available to the artist who paints in oil,
   where most other mediums are limited in their stylistic ranges. An oil
   painting is a natural heirloom you will be proud to have in the family for
   generations.
   
   Material & Framing: Oil is painted on canvas and doesn't require a protective
   glass.
   
   Works best for: Whatever photo you choose, Oil will be a good fit. If you are
   unsure what medium to choose, Oil will be a safe choice.
   Characteristics
   Artistic simpleness with black and white. While charcoals grant the lively
   drama of any black-and-white medium, they are usually far more high-contrast
   than pencil drawings. In fact, contrast is the very nature of charcoals. The
   darker blacks obtainable from charcoals give a certain drama that would be
   more subtle in other mediums. If you love black and white pictures, and seek
   to make a powerful statement, consider charcoals as your medium.
   
   Material & Framing: Painted on paper and requires a protective glass when
   framed.
   
   Works best for: If your photo is an outdoor / landscape picture, or if you'd
   like the background to be painted in detail, consider other mediums. As you
   can see here those beautiful portraits are focused on the subject of the
   painting, with hardly any background painted. Also, if you are short in time,
   Charcoal / Pencil are good choices since they don't require several layers
   and don't need to dry and therefore allow a faster turnaround
   Characteristics
   Pencils can go from very light to very deep in hue and depth. The fine lines
   of a sharpened pencil are nearly impossible to duplicate with a brush, and
   completely unavailable for pastels or charcoal. Shading with pencils is one
   of the nicest characteristics this medium provides.
   
   Material & Framing: Painted on paper and requires a protective glass when
   framed.
   
   Works best for: Pencil portraits are usually ordered in small sizes, and are
   a perfect fit for a fairly small room / wall.
   Characteristics
   Watercolor is a very distinctive kind of painting medium. The transparent
   watercolor distinguishes your painting from all other mediums. The magic of
   color mixed with water gives the painting a soft, rustic, antique feeling.
   
   Material & Framing: Painted on paper and requires a protective glass when
   framed.
   
   Works best for: Watercolor works very well for houses and outdoor /
   landscape.
   Characteristics
   Pastel is a very dry medium, and therefore may appear somewhat flatter than
   other mediums. Nevertheless, it possesses its own undeniable charm.
   
   Material & Framing: Painted on paper and requires a protective glass when
   framed.
   
   Works best for: Choose pastel for making portraits of both people and pets,
   because the results are high in texture and visual interest.
   Characteristics
   Before you decide between oil and acrylic mediums, you should know that they
   often appear identical. The main advantages of choosing acrylics over oils
   are that they can sometimes appear somewhat more saturated in color. Acrylic
   is more vibrant than oil, therefore, some will prefer Acrylic as the medium
   for a landscape painting.
   
   Material & Framing: Acrylic is painted on canvas and doesn't require a
   protective glass.
   
   Works best for: Like oils, acrylics work well for just about any photo.
   




 * PHOTO EDITING

   How does photo editing work?
   
   Our graphic designers are fully equipped to make just about any digital
   enhancement to your photos that you’d like. We can enhance colors, merge
   several images into a single composition, cut out any unnecessary imagery in
   the background, and so much more! Just about any request is possible with our
   outstanding editing team.
   *Please note that our artists will only begin working on your artwork AFTER
   you’ve approved the digital photo mockup. This process allows you to make
   sure that your vision is fully understood and implemented before moving
   forward to painting.

   Can you combine multiple photos into a single portrait?
   
   Yes, we can! You can upload (or email) several photographs and we can combine
   subjects from each photo into a single artwork. Simply give us detailed
   instructions when placing your order, by using the comment box.
   
   
   
   What if my photo is damaged or not of the highest quality?
   
   We can restore or improve almost any kind of photo! Our editing team works
   some serious "magic" ;) Click here to view some examples.
   If for some reason, the quality of your photo is too low to be restored, we
   will refund your downpayment of 20% no questions asked.
   
   
   
   Can you restore old photos or colorize black & white photos?
   
   If a photo requires restoration, we will do so automatically, before starting
   your order. If you would like to colorize a black & white photo, just mention
   it in the comment box during your order process.
   
   *Please note: any details that you can share will help our editors to
   colorize your photo correctly (for example: "The hair should be blond and the
   eyes should be blue"). We will send you the colorized photo for approval
   before continuing. We provide this service at no extra cost to you.
   
   
   
   Can I make any special request for the photo editing?
   
   During your order process, you will find a comment box, where you have the
   opportunity to make any and all requests for the digital enhancement of your
   photo. Our graphic designers can perform “magic” and make just about any
   photo-edit that you’d like. We can adjust colors, merge several images into a
   single composition, change the background, add or eliminate figures and
   objects, and much more! Just about any request is possible with our
   outstanding editing team. All, at no extra cost to you.




 * GENERAL QUESTIONS

   How can I log in?
   
   To log in, please follow this link

   Can I talk to the artist?
   
   While you cannot talk directly to artists, they will receive all of your
   input, feedback, and modification requests via our online customer service
   team and our studio managers.

   Will I be able to preview my portrait before receiving it?
   
   Absolutely! You will receive a photo of the artwork as soon as our artist
   will finish painting. We will ask you for a final approval before shipping
   your order out.

   Do you show all artwork on your online galleries?
   
   No, we only display artwork in our gallery if we have received approval from
   our customers.

   Is my private information protected?
   
   Yes, it is. All the information gathered through our secure server is used
   solely to process your order. We will never sell or share your private
   information with any 3rd party.

   What is your refund policy?
   
   We guarantee 100% satisfaction with the final result or a full refund.

   What is your return policy?
   
   Click here to review our return policy.


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