www.westerndigital.com Open in urlscan Pro
2.17.188.105 Public Scan

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Submitted URL:
https://link.os3.mycloud.com/ls/click?upn=lFQIcQkI3e5SrONCo4LXOUJFKetXiLTlKXatLZyU9IItyw7tsFFUGmrvbsjELrAYldqF8XI91ytuQo3ObvG...
Effective URL:
https://www.westerndigital.com/mycloudupdates
Submission: On November 18 via api (November 18th 2021, 9:42:45 am UTC) from BE — Scanned from DE

Form analysis
6 forms found in the DOM

Name: loginForm — POST https://www.westerndigital.com/store/popup/login

<form name="loginForm" class="store-form loginForm ng-pristine ng-valid" action="https://www.westerndigital.com/store/popup/login" ng-submit="loginForm.$valid &amp;&amp; loginUser($event)" method="post">
  <div data-class="login-error" class="form-error hidden">
    <div class="errorcontent mb-10 text-sm leading-normal bg-red text-white relative py-2 px-10 ">
      <button aria-hidden="true" data-dismiss="alert" type="button" aria-label="close" class="close closeAccAlert absolute pin-r-0 pr-4 text-2xl text-white pin-t-0 font-RobotoLight " tabindex="0">×</button><span class="login-error" role="alert">
      </span>
    </div>
  </div>
  <div class="form-group">
    <input name="j_username" class="inputHeight text-base w-full border border-black-1 px-3 validate relative email form-control" type="text" value="" aria-label="Email" required="" id="j_username">
    <p role="alert" class="error-message font-Roboto text-red text-xxs mb-0 font-roboto">Enter a valid email address. </p>
    <label class="control-label floatingLabelTop  " for="j_username"> Email </label>
  </div>
  <div class="form-group">
    <input name="j_password" class="inputHeight text-base w-full border border-black-1 px-3 empty validate password" type="password" value="" autocomplete="off" aria-label="Password" required="" id="j_password">
    <p role="alert" class="error-message font-Roboto text-red text-xxs mb-0 font-roboto">Password field cannot be empty.</p>
    <label class="control-label floatingLabelTop" for="j_password"> Password </label>
  </div>
  <p class="md:text-base text-xxs mb-6 mt-6"> By signing in, you agree to Western Digital's <a class="underline hover:text-blue cursor-pointer inline-block" target="_blank" href="/legal/privacy-statement" tabindex="0">
Privacy Statement
</a> and <a class="underline hover:text-blue cursor-pointer inline-block" target="_blank" href="/legal/terms-of-use" tabindex="0">
Terms of Use
</a>
  </p>
  <button type="submit" class="defaultBtn bg-blue text-white hover:bg-dark-blue active:bg-darker-blue w-full" aria-label="submit" tabindex="0"> Sign In </button>
  <div class="mt-5">
    <button class="text-black underline hover:text-blue cursor-pointer text-xs forgetPassModal" ng-click="openForgotPasswordPopup($event)" tabindex="0"> Forgot Password? </button>
  </div>
</form>

Name: loginForm — POST https://www.westerndigital.com/store/business/popup/login

<form name="loginForm" class="store-form loginForm ng-pristine ng-valid" action="https://www.westerndigital.com/store/business/popup/login" ng-submit="loginForm.$valid &amp;&amp; loginUser($event)" method="post">
  <div data-class="login-error" class="form-error hidden">
    <div class="errorcontent mb-10 text-sm leading-normal bg-red text-white relative py-2 px-10 ">
      <button aria-hidden="true" data-dismiss="alert" type="button" aria-label="close" class="close closeAccAlert absolute pin-r-0 pr-4 text-2xl text-white pin-t-0 font-RobotoLight " tabindex="0">×</button><span class="login-error" role="alert">
      </span>
    </div>
  </div>
  <div class="form-group">
    <input name="j_username" class="inputHeight text-base w-full border border-black-1 px-3 validate relative email form-control" type="text" value="" aria-label="Email" required="" id="j_username">
    <p role="alert" class="error-message font-Roboto text-red text-xxs mb-0 font-roboto">Enter a valid email address. </p>
    <label class="control-label floatingLabelTop  " for="j_username"> Email </label>
  </div>
  <div class="form-group">
    <input name="j_password" class="inputHeight text-base w-full border border-black-1 px-3 empty validate password" type="password" value="" autocomplete="off" aria-label="Password" required="" id="j_password">
    <p role="alert" class="error-message font-Roboto text-red text-xxs mb-0 font-roboto">Password field cannot be empty.</p>
    <label class="control-label floatingLabelTop" for="j_password"> Password </label>
  </div>
  <p class="md:text-base text-xxs mb-6 mt-6"> By signing in, you agree to Western Digital's <a class="underline hover:text-blue cursor-pointer inline-block" target="_blank" href="/legal/privacy-statement" tabindex="0">
Privacy Statement
</a> and <a class="underline hover:text-blue cursor-pointer inline-block" target="_blank" href="/legal/terms-of-use" tabindex="0">
Terms of Use
</a>
  </p>
  <button type="submit" class="defaultBtn bg-blue text-white hover:bg-dark-blue active:bg-darker-blue w-full" aria-label="submit" tabindex="0"> Sign In </button>
  <div class="mt-5">
    <button class="text-black underline hover:text-blue cursor-pointer text-xs forgetPassModal" ng-click="openForgotPasswordPopup($event)" tabindex="0"> Forgot Password? </button>
  </div>
</form>

Name: resendVerificationEmailForm — POST https://www.westerndigital.com/us/en/registration/validation/aem-resend-verify-email

<form id="resendVerificationEmailForm" name="resendVerificationEmailForm" data-track-name="Forgot-Password-Form" data-track-type="form" action="https://www.westerndigital.com/us/en/registration/validation/aem-resend-verify-email"
  ng-submit="resendVerificationEmailForm.$valid &amp;&amp; resendEmailVerification($event)" method="post" class="loginForm ng-pristine ng-valid">
  <div data-class="login-error" class="form-error hidden">
    <div class="errorcontent mb-10 text-sm leading-normal bg-red text-white relative py-2 px-10 ">
      <button aria-hidden="true" data-dismiss="alert" type="button" class="close closeAccAlert absolute pin-r-0 pr-4 text-xl md:text-2xl text-white pin-t-0 font-RobotoLight " aria-label="close" tabindex="0">×</button><span class="login-error"
        role="alert">
      </span>
    </div>
  </div>
  <p class="mb-8">Enter your account email address to receive an email to validate your account.</p>
  <div class="control-group">
    <div class="form-group">
      <input id="resendVerificationEmailForm.email" name="email" class="inputHeight text-base w-full border border-black-1 px-3 validate relative email form-control" type="text" value="" required="">
      <p role="alert" class="error-message font-Roboto text-red text-xxs mb-0 font-roboto">Enter a valid email address.</p>
      <label class="control-label floatingLabelTop" for="resendVerificationEmailForm.email"> Email Address</label>
    </div>
    <button class="py-3 px-16 bg-black text-white text-md border border-black hover:bg-black-1 w-full" type="submit" data-track-type="no-track" tabindex="0"> Resend Verification Email</button>
  </div>
  <div>
  </div>
</form>

Name: forgot-pwd-form — POST https://www.westerndigital.com/store/login/pw/request

<form name="forgot-pwd-form" class="loginForm ng-pristine ng-valid" action="https://www.westerndigital.com/store/login/pw/request" ng-submit="forgotPwd($event)" method="post">
  <div data-class="login-error" class="form-error hidden">
    <div class="errorcontent mb-10 text-sm leading-normal bg-red text-white relative py-2 px-10 ">
      <button aria-hidden="true" data-dismiss="alert" type="button" class="close closeAccAlert absolute pin-r-0 pr-4 text-xl md:text-2xl text-white pin-t-0 font-RobotoLight " aria-label="close" tabindex="0">×</button><span class="login-error"
        role="alert">
      </span>
    </div>
  </div>
  <div class="control-group">
    <div class="form-group">
      <input name="email" class="inputHeight text-base w-full border border-black-1 px-3 validate relative email form-control" aria-label="email" type="text" value="" required="">
      <p role="alert" class="error-message font-Roboto text-red text-xxs mb-0 font-roboto">Enter a valid email address. </p>
      <label class="control-label floatingLabelTop"> Email Address </label>
    </div>
    <button class="py-3 px-16 bg-black text-white text-md border border-black hover:bg-black-1 w-full" type="submit" aria-label="Reset Password" tabindex="0"> Reset Password</button>
  </div>
</form>

GET /search

<form action="/search" method="get" __bizdiag="113" __biza="WJ__">
  <input id="searchright" placeholder="Search" type="search" name="q" class="search expandright searchBTN">
  <label for="searchright" class="button searchbutton">
    <div class="w-0 h-0 overflow-hidden" aria-hidden="true">Search</div>
    <svg width="24" height="24" viewBox="-3 -3 20 20" fill="none" xmlns="http://www.w3.org/2000/svg" aria-labelledby="search">
      <desc id="search">Search</desc>
      <path d="M10.1431 5.6C10.1431 8.14532 8.09156 10.2 5.57156 10.2C3.05155 10.2 1 8.14532 1 5.6C1 3.05468 3.05155 1 5.57156 1C8.09156 1 10.1431 3.05468 10.1431 5.6Z" stroke="black" stroke-width="2"></path>
      <line y1="-1" x2="6.58297" y2="-1" transform="matrix(0.705307 0.708902 -0.705307 0.708902 8.35718 9.33325)" stroke="black" stroke-width="2"></line>
    </svg>
  </label>
  <button type="submit" class="hidden" tabindex="0">Search</button>
  <button class="md:hidden searchCloseBTN px-4 py-4 cursor-pointer absolute pin-r-0 pin-t z-1" aria-label="close search" tabindex="0">
    <svg width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg">
      <path fill-rule="evenodd" clip-rule="evenodd" d="M14 1.4L12.6 0L7 5.6L1.4 0L0 1.4L5.6 7L0 12.6L1.4 14L7 8.4L12.6 14L14 12.6L8.4 7L14 1.4Z" fill="black"></path>
    </svg>
  </button>
</form>

<form onsubmit="return customFormSubmitAction(this);" autocomplete="off" class="store-form " id="webform-footer-form" data-track-type="form" data-form-name="Newsletter Subscription">
  <input type="hidden" value="/bin/wd/acs/formsubmit">
  <input type="hidden" name="currentPagePath" value="https://www.westerndigital.com/content/store/en-us/support/software/my-cloud-os/os3/os3-eos.html">
  <input type="hidden" name="queryString">
  <input type="hidden" name="showServerResponse" value="false">
  <input type="hidden" name="formName" value="Newsletter Subscription">
  <input type="hidden" name="pageReferrer" value="" class="referrer_field">
  <div class="responsive-columns-flexbox parbase">
    <div class="row grid-12 xs:grid-12 sm:grid-12 md:grid-12 lg:grid-12 xl:grid-12 flex-wrap md:flex sm:flex sm:text-center">
      <div class="sm:cols-4 cols-12 flex sm:block mb-1 sm:mb-0 items-center sm:px-4">
      </div>
      <div class="sm:cols-4 cols-12 flex sm:block mb-1 sm:mb-0 items-center sm:px-4">
        <div class="svg parbase">
          <div>
            <svg xmlns="http://www.w3.org/2000/svg" id="Main_Footer_Logo" data-name="Main Header Logo" width="167.802" height="23.995" viewBox="0 0 167.802 23.995">
              <path id="Path_89" data-name="Path 89"
                d="M50.236,2.646H53.86V5.91h2.852V8.479H53.86V14.8a1.719,1.719,0,0,0,1.753,1.9,5.457,5.457,0,0,0,1.01-.091v2.236a7.886,7.886,0,0,1-2.525.393c-2.971,0-3.892-1.934-3.892-4.382ZM83.865,5.91H80.211V18.845h3.654v-7.8c0-1.541.8-2.569,2.258-2.569,1.634,0,2.288,1.209,2.288,2.569v7.767h3.684V10.171c0-2.659-1.456-4.654-4.545-4.654a3.839,3.839,0,0,0-3.654,1.964h-.059Zm-4.872-.393c-3.3,0-4.07,1.9-4.337,2.478H74.6V5.91H71.328V18.845h3.654V12.408c0-2.78,1.812-3.929,4.011-3.929ZM46.077,9.537l2.347-1.6c-.3-.514-1.545-2.418-5.2-2.418-2.733,0-4.991,1.42-4.991,3.929,0,2.357,1.664,3.475,3.505,4.05.564.181,1.1.332,1.574.484.98.332,1.753.6,1.753,1.36,0,.7-.743,1.179-2.08,1.179a3.217,3.217,0,0,1-2.793-1.511L37.729,16.4c.238.6,1.574,2.75,5.466,2.75,2.971,0,5.5-1.269,5.5-4.11,0-2.357-1.664-3.475-3.595-4.08L43.67,10.5c-.891-.272-1.812-.514-1.812-1.36,0-.635.594-1.028,1.664-1.028A2.9,2.9,0,0,1,46.077,9.537ZM21.924.229,18.6,13.465,15.27.229H10.695L7.278,13.858,3.862.229H0L4.724,18.814H9.566l3.3-13.176,3.3,13.176h4.575L25.46.229ZM33.659,14.886a2.881,2.881,0,0,1-2.793,1.662A2.953,2.953,0,0,1,28.014,13.5h8.972V12.377c0-3.385-1.99-6.83-6.3-6.83-3.862,0-6.328,2.962-6.328,6.83,0,3.838,2.406,6.86,6.476,6.86,3.565,0,4.931-2.146,5.258-2.871ZM30.718,8.177a2.65,2.65,0,0,1,2.644,2.75H28.014A2.7,2.7,0,0,1,30.718,8.177Zm35.56,6.709a2.88,2.88,0,0,1-2.792,1.662A2.953,2.953,0,0,1,60.634,13.5h8.972V12.377c0-3.385-1.99-6.83-6.3-6.83-3.862,0-6.328,2.962-6.328,6.83,0,3.838,2.406,6.86,6.476,6.86,3.565,0,4.931-2.146,5.258-2.871ZM63.337,8.177a2.65,2.65,0,0,1,2.644,2.75H60.663C60.812,9.476,61.584,8.177,63.337,8.177Z"
                transform="translate(0 0.074)" fill="currentColor"></path>
              <path id="Path_90" data-name="Path 90"
                d="M118.906,2.72h3.625V5.984h2.852V8.553h-2.852v6.316a1.718,1.718,0,0,0,1.752,1.9,6.036,6.036,0,0,0,1.04-.091v2.236a7.887,7.887,0,0,1-2.525.393c-2.971,0-3.892-1.934-3.892-4.382ZM75,.3h6.239c5.674,0,9.239,2.841,9.239,9.308s-3.446,9.308-9.239,9.308H75Zm3.921,15.5H81c4.753,0,5.436-3.234,5.436-6.2s-.743-6.2-5.436-6.2H78.92ZM140.058.3H143.8V18.888h-3.744ZM106.667,5.984v1.39h-.059a3.722,3.722,0,0,0-3.476-1.783c-3.892,0-5.318,3.234-5.318,6.528s1.426,6.528,5.318,6.528a3.651,3.651,0,0,0,3.476-1.783h.059v1.481a2.721,2.721,0,0,1-2.7,2.9,3.093,3.093,0,0,1-2.763-1.572c-.327.181-2.466,1.451-2.466,1.451C99,21.668,100.072,24,104.082,24c4.189,0,6.208-2.72,6.208-6.558V5.984Zm-2.436,9.882c-2.08,0-2.466-2.055-2.466-3.747,0-1.9.535-3.747,2.466-3.747s2.466,1.843,2.466,3.747C106.667,13.781,106.251,15.866,104.231,15.866Zm22.28-7.978a5.709,5.709,0,0,1,4.991-2.3c3.149,0,6.061,1.42,6.061,5.107v8.19H134v-1.3h-.059a4.358,4.358,0,0,1-7.783-2.538c0-2.962,2.406-4.352,6.12-4.352h1.6v-.3c0-1.39-1.04-2.206-2.673-2.206a3.149,3.149,0,0,0-2.615,1.3Zm3.3,6.981a1.714,1.714,0,0,0,1.842,1.753c1.574,0,2.228-1.33,2.228-2.871v-.786h-1.426C130.552,12.965,129.809,13.781,129.809,14.869ZM92.377,5.984h3.743V18.918H92.377ZM94.279,0a2.072,2.072,0,0,0-2.05,2.085,2.05,2.05,0,1,0,4.1,0A2.072,2.072,0,0,0,94.279,0Zm18.508,5.984h3.744V18.918h-3.744ZM114.658,0a2.072,2.072,0,0,0-2.05,2.085,2.05,2.05,0,1,0,4.1,0A2.072,2.072,0,0,0,114.658,0Z"
                transform="translate(23.999 0)" fill="currentColor"></path>
            </svg>
          </div>
          <div style="clear: both;"></div>
        </div>
      </div>
      <div class="sm:cols-4 cols-12 flex sm:block mb-1 sm:mb-0 items-center sm:px-4">
      </div>
    </div>
    <div style="clear: both;"></div>
  </div>
  <div class="text parbase">
    <div class="mb-10 text-center textcolumn">
      <h4 class="heading4">Get the Latest News and Offers</h4>
      <p class="heading6"><span class="font-normal">Save 10% on your next qualifying purchase when you sign up for emails and texts from Western Digital brands!<sup>1</sup></span></p>
    </div>
    <div style="clear: both;"></div>
  </div>
  <div class="input">
    <div class="form-group">
      <label class="floatingLabelTop formLabel" for="subscription_email">Email</label>
      <input aria-required="true" type="text" name="email" aria-label="Email" class="validate email inputHeight text-base w-full border border-black-1 px-3" id="subscription_email">
      <span class="error-message font-Roboto text-red text-xxs mb-0 font-roboto" role="alert"> Enter a valid email address. </span>
    </div>
  </div>
  <div class="text parbase">
    <div class="-mt-4 pb-3 textcolumn">
      <div class="form-group"><span class="ml-2 text-xs font-tight block pt-1">By entering your email address, you agree to receive communication from Western Digital that includes news, offers and updates and acknowledge Western Digital's
          <a href="https://www.westerndigital.com/legal/privacy-statement" class="text-blue" aria-label="Privacy Statement" tabindex="0">Privacy Statement</a>.&nbsp;&nbsp;You can withdraw your consent at any time.</span></div>
    </div>
    <div style="clear: both;"></div>
  </div>
  <div class="input">
    <div class="form-group">
      <label class="floatingLabelTop formLabel" for="subscription_email">Mobile Number (optional)</label>
      <input aria-required="false" type="text" name="mobilePhone" aria-label="Mobile Number (optional)" maxlength="20" class=" inputHeight text-base w-full border border-black-1 px-3" id="subscription_email" data-min-length="7">
    </div>
  </div>
  <div class="text parbase">
    <div class="-mt-4 textcolumn">
      <div class="form-group"><span class="ml-2 text-xs font-tight block pt-1">By entering your mobile phone number, you agree to receive communication via text message from Western Digital that includes news, offers and updates and acknowledge
          Western Digital's <a href="https://www.westerndigital.com/legal/privacy-statement" class="text-blue" aria-label="Privacy Statement" tabindex="0">Privacy Statement</a>.&nbsp;&nbsp;You can withdraw your consent at any time and data rates may
          apply.</span></div>
    </div>
    <div style="clear: both;"></div>
  </div>
  <div class="button parbase">
    <button data-track-type="no-track" type="submit" class="btn  btn-dark btn-sm  py-2 sm:py-3 md:py-4 px-10 text-base bg-black text-white border border-black hover:bg-grey-4 hover:border-grey-4 w-full" aria-label="Sign Up" tabindex="0">Sign
      Up</button>
    <div style="clear: both;"></div>
  </div>
  <div class="input">
    <div class="form-group">
      <input aria-required="false" type="hidden" name="leadSource" value="One Store Website " maxlength="0" data-min-length="0">
    </div>
  </div>
  <div class="input">
    <div class="form-group">
      <input aria-required="false" type="hidden" name="leadSourceCampaign" value="AEM Newsletter Subscription" maxlength="0" data-min-length="0">
    </div>
  </div>
  <div class="input">
    <div class="form-group">
      <input aria-required="false" type="hidden" name="sendConfirmation" value="false" maxlength="0" data-min-length="0">
    </div>
  </div>
  <div class="text-xs mt-8 text-grey-5 text-center">This form is protected by reCAPTCHA and the Google <a href="https://policies.google.com/privacy" class="text-blue" tabindex="0" target="_blank">Privacy Policy</a> and
    <a href="https://policies.google.com/terms" class="text-blue" tabindex="0" target="_blank">Terms of Service</a> apply. </div>
</form>

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Support


SUPPORT FOR YOUR
MY CLOUD AND WD CLOUD DEVICE IS CHANGING





Western Digital strives to provide reliable and trustworthy storage solutions
for businesses and consumers alike. We continuously evaluate and improve our
hardware, software, and services as security standards evolve. As a result,
we've determined that it’s necessary to end support for prior generations of My
Cloud OS, including My Cloud OS 3 and WD Cloud OS 2. Customers with affected
devices should act as soon as possible to help protect their content.



CUSTOMERS WITH MY CLOUD OS 5-COMPATIBLE DEVICES

On January 15, 2022, devices that are compatible with My Cloud OS 5 will no
longer support prior generations of My Cloud OS, including My Cloud OS 3. If
your device is compatible, upgrade to My Cloud OS 5 now to continue to access it
remotely.

My Cloud OS 5 contains critical security updates, and support for it is
guaranteed through 2026. If you don't upgrade your device, you'll only be able
to access it locally. After January 15, 2022, remote access, security updates,
and technical support will no longer be provided.



CUSTOMERS WITH LEGACY, MY CLOUD OS 3-COMPATIBLE DEVICES

On April 15, 2022, support for prior generations of My Cloud OS, including My
Cloud OS 3, will end. There are critical security updates that are only
available for My Cloud OS 5-compatible devices. If your device isn't compatible
with My Cloud OS 5, you'll only be able to access it locally. After April 15,
2022, your device will no longer receive remote access, security updates, or
technical support. To help protect your content, we recommend that you back up
your device, disconnect it from the internet, and protect it with a strong,
unique password.

To help make this easier on you, we're sending a 20% discount coupon1 to
customers who own devices that aren't compatible with My Cloud OS 5. We'll send
the coupon through email in January 2022. You won't need to return your current
device, and the code will be good for 90 days.

The following is a list of devices that your discount is eligible for. The offer
will be based on which device you already own:

Current Device
Upgrade Option
My Cloud (P/N: WDBCTLxxxxxxx-00)
My Cloud Home (8TB)
My Book (12TB)
My Cloud Mirror
My Cloud EX2
My Cloud EX4
My Cloud EX2 Ultra (16TB,24TB,28TB)
My Book 12TB


AFFECTED DEVICES

My Cloud PR2100
My Cloud PR4100
My Cloud EX2 Ultra
My Cloud EX4100
My Cloud EX2100
My Cloud DL2100
My Cloud DL4100
My Cloud Mirror Gen2
My Cloud (P/N: WDBCTLxxxxxxx-10)
WD Cloud
My Cloud Mirror
My Cloud EX2
My Cloud EX4
My Cloud (P/N: WDBCTLxxxxxxx-00)



FAQ

The following are some questions we frequently encountered while preparing for
this change:



TECHNICAL FAQ

Q: What are the feature differences between My Cloud OS 3 and My Cloud OS 5?
A: My Cloud OS 5 features the latest security updates to help keep your content
safe. The new software also features an improved mobile and web app, cloud
access, and much more. For more details, visit My Cloud OS 5: Feature
Differences Between My Cloud OS 3 and My Cloud OS 5.

Q: How do I disable remote access features for My Cloud OS 3?
A: Remote Access can be disabled by removing the email address of the user and
disabling Remote Access in the "Cloud Access" section of the Admin Dashboard.
For instructions, visit How to Disable and Turn Off Remote Access on a My Cloud
device.

Q: How do I know if my device is compatible with the new My Cloud OS 5 upgrade?
A: To determine whether you have a device that's compatible with My Cloud OS 5,
visit Firmware Availability and Supported Devices.

Q: What actions do I need to take once the services are shut down?
A: If you have a device that's eligible for My Cloud OS 5, update it to My Cloud
OS 5. If your device isn't compatible with My Cloud OS 5, consider upgrading to
a device that is.

Q: Will my device stop working if I can't upgrade to My Cloud OS 5? Will I lose
access to my data?
A: Once the services have been shut down, you will still be able to access the
device on a local network. However, access through the My Cloud OS 3 mobile app
or web app will not be possible. Email notifications also won't be delivered.
Devices that have auto-update enabled will receive a final firmware update to
disable remote access and outbound traffic to cloud services. Then, support will
end and you'll have to use the local network to access the device.

Q: I can't upgrade to My Cloud OS 5, are there compatibility fixes planned for
future desktop or mobile OS?
A: My Passport Wireless users will still be able to use the My Cloud OS 3 mobile
app. Otherwise, the My Cloud OS 3 app will not be able to access any My Cloud or
My Book Live devices.

Q: Can I downgrade to My Cloud OS 3 if My Cloud OS 5 does not include the
features and functionalities of My Cloud OS 3?
A: Upgrading to My Cloud OS 5 is a one-way process. Downgrading to My Cloud OS 3
isn't possible.



MY CLOUD OS 5 SPECIFIC QUESTIONS

Q: How long will My Cloud OS 5 devices be supported?
A: The My Cloud OS 5 software will be supported at least until the end of 2026.
At that point, if support isn't extended, the device will enter the "End of
Support" phase in Western Digital's product lifecycle support policy, and
updates and cloud services will be discontinued.

Q: Why would a My Cloud OS 5-compatible device, running My Cloud OS 3, no longer
have remote access?
A: The My Cloud OS 3 firmware is no longer supported. In an effort to protect
our customers, we're providing an update to My Cloud OS 5 that adds the latest
security protections. To maintain remote access, you must upgrade your device to
My Cloud OS 5.



POLICY QUESTIONS

Q: Does this apply to My Cloud Home products?
A: No. This end of service announcement does NOT apply to My Cloud Home
products. They're unaffected by this transition. To understand which product you
have, read up on Supported devices. 

Q: Will you be continuing security updates for My Cloud OS 3?
A: No. After this change, we won't release any new updates for prior generations
of My Cloud OS. 

Q: What are you doing for customers that have devices that cannot upgrade to My
Cloud OS 5?
A: In January 2022, we'll send a 20% discount coupon1 to customers who own
devices that aren't compatible with My Cloud OS 5. 

Q: What if my products are still under warranty?
A: We will honor all valid warranty claims submitted by customers within the
applicable warranty period. For more information about the warranty for your
product, review your warranty information. 

Q: What is WD's policy for supporting devices and services?
A: Read up on Western Digital's product lifecycle support policy to learn how we
plan to support devices and services over their lifecycle.



1. Offer valid only for the purchase of one of the following qualifying
products: My Cloud Home (8TB), My Cloud EX2 Ultra (16TB, 24TB, 28TB), My Book
(12 TB), or My Book Duo (20TB). Sales quantities are limited to a maximum of 1
per customer. Offer is only valid while supplies last. This offer may not be
combined, used in conjunction with or used in addition to any other promotion or
offer. This offer may not be available in all regions of the world. Western
Digital reserves the right to change or discontinue this offer at any time
without notice. This offer expires April 15, 2022.




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United States



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