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Submitted URL: http://t.marketing.goindigo.in/r/?id=h347b3a65,6007d7ec,5e9b0264&e=Y2lkPVBETTI5NjAwMCZiaWQ9ODgwNDkxMTA5&s=k5fSd8j3YfB2gCH7Fx8pS...
Effective URL: https://www.goindigo.in/whatsapp-support.html?linkNav=whatsapp-support_footer&cid=PDM296000&bid=880491109
Submission: On April 14 via api from CH — Scanned from SG
Effective URL: https://www.goindigo.in/whatsapp-support.html?linkNav=whatsapp-support_footer&cid=PDM296000&bid=880491109
Submission: On April 14 via api from CH — Scanned from SG
Form analysis
12 forms found in the DOM<form id="globalNavSearchForm" class="indigo-search-form" onsubmit="event.preventDefault();">
<i class="icon-search-new"></i>
<div class="inputClearBtnInit">
<i class="icon-close"></i>
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<form name="" class="ig-form-validation-style" novalidate="">
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<h4 class="modal-title addonmodaltitle"></h4>
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<label class="field-label">Booking Reference / PNR</label>
<input type="text" id="bookingref" autocomplete="off" name="from" required="" placeholder="Booking Reference / PNR" class="form-control close-icon"><i class="icon-close inputCloseIcon close-icon-custom" style="display:none;"></i>
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<div class="ig-input-group">
<label class="field-label">Last Name/Email</label>
<input type="text" id="passengerinfo" autocomplete="off" name="from" required="" placeholder="Last Name/Email" class="form-control close-icon"><i class="icon-close inputCloseIcon close-icon-custom" style="display:none;"></i>
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<div class="col-sm-3 col-4">
<div class="ig-input-group field-float">
<label class="field-label font-12">Country Code</label>
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<a href="javaScript:void(0);" aria-label="Show Password" class="show-hide-pass show-password">Show</a>
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<div class="col-sm-6 col-6">
<label class="custom-checkbox"> Remember Me <input type="checkbox" id="rememberMeId" name="IndigoLoginMember.IsRememberMe">
<em class="checkmark"></em>
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<div class="col-sm-6 col-6">
<div class="ig-input-group reset-pass">
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<div class="ig-login-actions">
<div class="ig-modal-login-btn">
<button type="submit" class="btn btn-primary block bold mem-login-button"><span class="buttonText">Login</span>
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<span id="circleG-dark_2" class="circleG-dark"></span>
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<!--<p class="get-member">Get Members Benefit.<a href=""></a></p>-->
<!-- Todo: Need to change -->
<p class="get-member">Get Members Benefit. <a href="/member/registration.html">
Sign Up</a></p>
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<form id="globalNavMobSearchForm" class="indigo-search-form" onsubmit="event.preventDefault();">
<div class="input-group">
<button class="modal-clear gs-mv-clear hidden" id="clear-ms-btn"><i class="icon-close"></i></button>
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<div class="mobile-search-tags">
<button class="faq-tag-btn btn nh-tq-keyword" data-tq-keyword="Baggage" data-red-path="/content/indigo/in/en/travel-information/en/baggage-allowance">Baggage</button>
<button class="faq-tag-btn btn nh-tq-keyword" data-tq-keyword="Cancellation" data-red-path="/content/indigo/in/en/travel-information/en/flight-delays-cancellations">Cancellation</button>
<button class="faq-tag-btn btn nh-tq-keyword" data-tq-keyword="Fare Rules" data-red-path="/content/indigo/in/en/travel-information/en/fare-rules">Fare Rules</button>
<button class="faq-tag-btn btn nh-tq-keyword" data-tq-keyword="Check In" data-red-path="/content/indigo/in/en/travel-information/en/check-in-options">Check In</button>
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<button class="faq-tag-btn btn nh-tq-keyword" data-tq-keyword="Flight Status" data-red-path="/content/indigo/in/en/travel-information/en/flight-delays-cancellations">Flight Status</button>
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<i class="icon-search-new gs-mv-search-btn"></i>
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Text Content
Book Flights 6E Holidays Charter Services Group Bookings Gift Voucher Check-in Manage Edit Booking Change Flight Baggage Tag Plan B 6E Rewards Info Flight status Cargo Services Conditions of Carriage Fees & Charges Destinations Blogs Add-ons & Services Seat/Aircraft information Baggage COVID-19 queries FAQs Additional Info Contact Us Login Customer Login Partner Login Corp Connect Login Added to cart View profile View profile 6E Rewards NEW IndiGo Cash My Bookings My Account & Settings My Bookings Log out Menu * Select Flight * Fare Difference * Add-ons * Seat Selection * Confirm * Book Flights 6E Holidays Charter Services Group Bookings Gift Voucher * Check-in * Manage Edit Booking Change Flight Baggage Tag Plan B * 6E Rewards * Info Flight status Cargo Services Conditions of Carriage Fees & Charges Destinations Blogs Add-ons & Services Seat/Aircraft information Baggage COVID-19 queries FAQs Additional Info Contact Us * Login Customer Login Partner Login Corp Connect Login * View profile View profile 6E Rewards NEW IndiGo Cash My Bookings My Account & Settings My Bookings Log out * 0 Added to cart * Close Menu * Login/Sign Up * Close Menu * Back * View Profile * View Profile * 6E Rewards NEW * IndiGo Cash * My Bookings * My Account & Settings * My Bookings * Log out * FLIGHTS Home Book a Flight Web Check-in Flight Status View/Edit Booking(s) Update Contact Details View GST Invoice Check Refund Status Partner Login 6E Rewards Interest on credit shell * Services & Offers 6E Rewards 6E Holidays Add-ons & Services * Close Menu * Back * 6E Prime * 6E Flex * Fast Forward * 6E Tiffin (Snacks) * Excess Baggage * Lounge * IndiGo Promise * Unaccompanied Minor * IndiGo Early * 6E Special Offers Our Destinations CarGo Services Group Booking(s) * Information on the Go Explore our Destinations * Close Menu * Back * Indian Destinations * International Destinations * Get Inspired FAQs Special Assistance * Close Menu * Back * Disability Assistance * Special Assistance * Track your bag * Others Investor Relations Weather advisory Careers Download App My Account & Settings Contact Us Advertise with us * Log out * * Select Flight * Fare Difference * Add-ons * Seat Selection INDIGO COMES TO YOUR WHATSAPP Discover services, get booking-related notifications and answers to queries within seconds on your favourite messaging app. Subscribe Now * Benefits * Get notified * Chat assistance * How to subscribe * FAQs WHAT THIS MEANS FOR YOU WE UNDERSTAND KEEPING A TRACK OF EMAILS ABOUT YOUR FLIGHT AND TRAVEL MANDATES CAN BE A TASK. SO, HERE WE COME TO YOU ON YOUR FAVOURITE MESSAGING APP. Available 24/7 x 365 (even on holidays) Fetch your booking related details Instant notifications and chat assistance Find latest offers and discounts GET NOTIFIED ON WHATSAPP From booking to boarding, we’ve got your entire journey covered at your fingertips. BOOKING DETAILS Get instant confirmation on WhatsApp when you make a booking. Find details of your flight ticket, baggage allowance, links to important travel mandates, COVID-19 travel regulations, flight alerts and much more by typing in ‘Hi’ on your WhatsApp to chat with Dottie and picking from the list of given options. In case you make a Flex Pay/hold booking, you receive a link to complete the payment and confirm your booking. WEB CHECK-IN Get notified when your flight is open for web check-in on WhatsApp and also get reminders so that you face no hassle at the airport. Once you have completed this, you will also be notified when it is time to add your check-in baggage and generate baggage tag. Dottie would be at your beck and call on chat with a list of options for any questions you may have. BUY ADD-ONS AND SERVICES Closer to your travel date, choose additional services suiting your needs and avail discount on the same. Ask Dottie for anything else from the list of options you are given. BOARDING PASS Get your boarding pass on WhatsApp and easily access it at the airport entry gate. Ask your query about anything travel-related with Dottie. CHAT WITH DOTTIE ON WHATSAPP From booking to boarding, WhatsApp Dottie for your travel queries. TRAVEL UPDATES AND QUERIES VIA CHAT Get the latest information for anything travel-related by saying 'Hi' to Dottie on our WhatsApp window, and picking from the given options. HOW TO SUBSCRIBE FOR WHATSAPP UPDATES Subscribe now to stay ahead on your travel plans. You can easily subscribe using one of the following methods. 1 SEND 'HELLO 6E' TO 7428081281 ON THE WHATSAPP MESSAGE WINDOW sub 2 TICK THE SUBSCRIPTION BOX WHEN PROMPTED DURING YOUR BOOKING FLOW sub Note: While subscribing for IndiGo’s WhatsApp service, you must agree to the terms and conditions of WhatsApp and the IndiGo privacy policy. You can always opt out of the service by sending ‘UNSUB 6E’ to 7428081281 on the WhatsApp message window. FREQUENTLY ASKED QUESTIONS How can I receive updates from IndiGo on WhatsApp? You can subscribe in two simple ways: Save our WhatsApp number - 7428081281 and send ‘HELLO 6E’ on the WhatsApp message window or Tick the subscription box when prompted during your booking flow What is IndiGo’s WhatsApp number? IndiGo’s WhatsApp number is 7428081281. Can I get my flight-related queries resolved on WhatsApp? Yes, you may type in ‘Hi’ to chat with Dottie and pick from the list of options to proceed as per your query. What all services does IndiGo offer on WhatsApp? At present, we offer the following services on WhatsApp: 1. Notifications related to flight booking 2. Web check-in notification and reminder 3. Add-on information 4. Notifications on latest offers and discounts You will soon be able to chat with Dottie and get your queries resolved. How can I unsubscribe from receiving notifications sent by IndiGo on WhatsApp? You can always opt out of the service by sending ‘UNSUB 6E’ to 7428081281 on the WhatsApp message window. Top 1800+ Daily flights 75+ Domestic Destinations 25+ International Destinations 500 Mn+ happy passengers 300+ Fleet tall * Get the IndiGo app Enjoy fast checkout on the move. * Get the IndiGo app Enjoy fast checkout on the move. SOCIAL * DOWNLOAD * * OUR AWARDS * * * Get to Know Us * About us * IndiGo Green – ESG report * IndiGoReach - Our CSR initiatives * Hello 6E Magazine * Board of Directors * Leadership Team * Investor Relations * Press Releases * InterGlobe Enterprises * RPWD - Equal Opportunity Policy * Transgender Persons Policy * Our Awards Services * Plan B * Special Disability Assistance * Medical Assistance * Seat Select * Gift Voucher * 6E Tiffin * Add-ons & Services * Baggage * Refund Claim Quick links * Offers * Careers * Advertise with us * Sitemap * Destinations * Blogs * Terms and Conditions * Conditions of Carriage * Privacy Policy * Disclaimer * International Travel Tips * Web check-in Advisory * Tariff Sheet * Purchase Requirement Ⓒ Copyright 2023 IndiGo. All rights reserved. Ⓒ Copyright 2023 IndiGo. All rights reserved. Nothing selected Help? HELP CENTER TOP CATEGORIES Baggage Cancellation Fare Rules Check In Refunds Flight Status TOP QUESTIONS What is Web Check-in? Avoid long queues at the airport and travel hassle-free with Web Check-in. Passengers flying domestic sectors can Web Check-in at any time up to 48 ho...Read more What if I exceed my free baggage weight allowance? Customers carrying more than the allowed baggage limit will be charged the following excess baggage fees at the time of check-in:...Read more How can I change/ cancel my reservation? Visit the View/Change bookings option on the homepage of our website which has a list of features that allow you to retrieve and re-print your itinera...Read more What is Kiosk Check-in? Kiosk Check-in is a convenient way for passengers to check-in using IndiGo kiosks located at the airport. Passengers can select their preferred seat a...Read more Can I alter my name incase I am not able to travel and transfer my ticket to another person? Currently, the tickets are non-transferable, hence, name changes on a confirmed reservation are not permissible. You will need to cancel your ticket a...Read more Till when can I cancel/ refund my booking online? • On domestic flights you can cancel/ refund till 2 hours prior to flight departure • On international flights you can cancel/ refund till 4 hours pri...Read more View All See All FAQs COMPLETE YOUR PROFILE Your profile details are incomplete, please update your profile to help us serve you better. Let’s do it! STILL THERE? SESSION HAS TIMED OUT Cancel Continue SELECT DEPARTURE CITY SELECT ARRIVAL CITY SELECT DEPARTURE CITY SELECT ARRIVAL CITY SELECT DEPARTURE CITY SELECT ARRIVAL CITY SELECT DEPARTURE CITY SELECT ARRIVAL CITY SELECT DEPARTURE CITY SELECT ARRIVAL CITY SELECT DEPARTURE CITY SELECT ARRIVAL CITY SELECT DEPARTURE CITY SELECT ARRIVAL CITY SELECT DEPARTURE CITY SELECT ARRIVAL CITY SELECT PASSENGER(S) * Adult(s)(>12 years) Book extra seat(s) for less and travel with more space, comfort & 10 kg extra baggage allowance. Add Double/Triple Seat Add Double Seat 1 + 1 Seat Select 1 Double Seat 2 Double Seat 3 Double Seat 4 Double Seat Add Triple Seat 1 + 2 Seat Select 1 Triple seats 2 Triple seats 3 Triple seats * Senior Citizen(s)(>60 years) Add Double/Triple Seat Add Double Seat 1 + 1 Seat Select 1 Double Seat 2 Double Seat 3 Double Seat 4 Double Seat Add Triple Seat 1 + 2 Seat Select 1 Triple seats 2 Triple seats 3 Triple seats * Children (2 to 12 years) Add Double/Triple Seat Add Double Seat 1 + 1 Seat Select 1 Double Seat 2 Double Seat 3 Double Seat 4 Double Seat Add Triple Seat 1 + 2 Seat Select 1 Triple seats 2 Triple seats 3 Triple seats * Infant(s)(3 days to 2 years) Done Done SELECT TRAVEL DATES Departure Date Add return trip Done SELECT TRAVEL DATES Departure Date Done SELECT TRAVEL DATES Departure Date Done SELECT TRAVEL DATES Departure Date Done SELECT TRAVEL DATES Departure Date Done SELECT TRAVEL DATES Departure Date Done SELECT TRAVEL DATES Departure Date SELECT YOUR NATIONALITY Citizens of Nepal and Maldives are eligible for tax exemption/reduction, as per applicable laws, on the airfare. In order to avail such tax exemption/reduction, passengers must declare their correct nationality at the time of booking. In case citizens of Nepal or Maldives intend to travel with any foreign nationals, such citizen (passenger) are requested to kindly book tickets for accompanying foreign national (passengers) in a separate PNR/ticket. Once selected, the nationality cannot be changed at any point during the booking process. Select Country Afghanistan Åland Islands Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia, Plurinational State of Bonaire, Sint Eustatius and Saba Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Congo Congo, the Democratic Republic of the Cook Islands Costa Rica Côte d'Ivoire Croatia Cuba Curaçao Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands (Malvinas) Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Heard Island and McDonald Islands Holy See (Vatican City State) Honduras Hong Kong Hungary Iceland India Indonesia Iran, Islamic Republic of Iraq Ireland Isle of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Korea, Democratic People's Republic of Korea, Republic of Kuwait Kyrgyzstan Lao People's Democratic Republic Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macao Macedonia, the former Yugoslav Republic of Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia, Federated States of Moldova, Republic of Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island Northern Mariana Islands Norway Oman Pakistan Palau Palestinian Territory, Occupied Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Réunion Romania Russian Federation Rwanda Saint Barthélemy Saint Helena, Ascension and Tristan da Cunha Saint Kitts and Nevis Saint Lucia Saint Martin (French part) Saint Pierre and Miquelon Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten (Dutch part) Slovakia Slovenia Solomon Islands Somalia South Africa South Georgia and the South Sandwich Islands South Sudan Spain Sri Lanka Sudan Suriname Svalbard and Jan Mayen Swaziland Sweden Switzerland Syrian Arab Republic Taiwan, Province of China Tajikistan Tanzania, United Republic of Thailand Timor-Leste Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States United States Minor Outlying Islands Uruguay Uzbekistan Vanuatu Venezuela, Bolivarian Republic of Viet Nam Virgin Islands, British Virgin Islands, U.S. Wallis and Futuna Western Sahara Yemen Zambia Zimbabwe Proceed FAQs CHILDREN SENIOR CITIZEN INFANT(S) ADULT Children above the age of 2 years and under the age of two 12 years, as on the date of travel, can travel as children and must be accompanied by a companion aged 18 (eighteen) years or more, as on the date of travel, or must book under Unaccompanied Minor fare. Yes, Applicable for senior citizens above the age of 60 years. Entitled for discount of 6% on base fare. Proof of Date of Birth is mandatory and needs to be presented at the time of check-in. Failure in producing proof will result in charging prevailing fares. Yes, Applicable for senior citizens above the age of 60 years. Entitled for discount of 6% on base fare. Proof of Date of Birth is mandatory and needs to be presented at the time of check-in. Failure in producing proof will result in charging prevailing fares. Above the age of 12 years, as on the date of travel, can travel as adult(s). * 6E Double Seat * 6E Triple Seat 6E DOUBLE SEAT Enjoy a stress-free flying experience! * 6E Double Seat allows you to book two seats for one person. * With 6E Double Seat service, only one boarding pass will be generated. * Purchase of a 6E Double Seat, as part of round-trip/multicity will be applicable for the whole trip and cannot be purchased for only one leg. * Get additional allowance of 10 kg and carry two pieces of checked baggage. FAQS HOW CAN I OPT FOR 6E DOUBLE SEAT? If you wish to book with our 6E Double Seat service, select the number of Double seats from the Passenger(s) and Double Seat(s) drop-down at the time of searching for a flight. CAN I BOOK AN EMPTY OR ADDITIONAL SEAT? For a stress-free flying experience, check out our all-new 6E Double Seat service. With this service, customers can book two seats for one person. HOW MANY EXTRA SEATS CAN BE BOOKED ON A PNR? Passenger(s) can book maximum up to four (4) extra seat in a single PNR. DO I GET ADDITIONAL BAGGAGE WITH 6E DOUBLE SEAT SERVICE? 6E Double seat will offer a 10 Kg additional baggage allowance and an option to check-in 2 pieces baggage without any charges. HOW MANY BOARDING PASSES WILL I GET IF I BOOK AN EXTRA/ADDITIONAL SEAT? With 6E Double Seat service, only one boarding pass will be generated. HOW MANY EXTRA SEATS CAN BE BOOKED PER PASSENGER? Only 1 extra seat per passenger can be booked under 6E Double Seat service. CAN I CHOOSE MY EXTRA SEAT? Yes, you can! While booking a flight, you will get an option of choosing your preferred seat; you can easily opt for the seat of your choice and convenience. 6E TRIPLE SEAT Enjoy a stress-free flying experience! * 6E Triple Seat allows you to book Three seats for one person. * With 6E Triple Seat service, only one boarding pass will be generated. * Purchase of a 6E Triple Seat, as part of round-trip/multicity will be applicable for the whole trip and cannot be purchased for only one leg. * Get additional allowance of 10 kg and carry two pieces of checked baggage. FAQS HOW CAN I OPT FOR 6E TRIPLE SEAT? If you wish to book with our 6E Triple Seat service, select the number of triple seats (per passenger), and triple Seat(s) drop-down at the time of searching for a flight CAN I BOOK AN EMPTY OR ADDITIONAL SEAT? For a stress-free flying experience, check out our all-new 6E Triple Seat service. With this service, customers can book one entire row for one person. HOW MANY EXTRA SEATS CAN BE BOOKED ON A PNR? Passenger(s) can book maximum up to six (6) extra seat in a single PNR. DO I GET ADDITIONAL BAGGAGE WITH 6E TRIPLE SEAT SERVICE? 6E Triple seat will offer a 10 Kg additional baggage allowance and an option to check-in 2 pieces baggage without any charges. HOW MANY BOARDING PASSES WILL I GET IF I BOOK AN EXTRA/ADDITIONAL SEAT? With 6E Triple Seat service, only one boarding pass will be generated. HOW MANY EXTRA SEATS CAN BE BOOKED PER PASSENGER? Two extra seat per passenger can be booked under 6E Triple Seat service. CAN I CHOOSE MY EXTRA SEAT? Yes, you can! While booking a flight, you will get an option of choosing your preferred seat; you can easily opt for the seat of your choice and convenience. SELECT DEPARTURE AIRPORT SELECT DESTINATION AIRPORT × Booking Reference / PNR Last Name/Email To chat with us please Click here New User? Sign Up LOGIN Country Code Mobile No. Password Show Hide Remember Me Forgot Password? 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