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SIGNING

Find answers to your eSignature signing questions.


 * 1,047 Topics
 * 2,992 Replies

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1047 Topics
Recently Active
Most Replies Most views Newest First
M

Marie RastoulNewcomer
asked in Signing
eSignature Problem - squares appear instead of figures


Hello, Something strange happened when I sent my contract to one client. Indeed,
when he signed the document (created from a model), the final pdf version I
received contains empty squares, instead of figures. You can see in the picture
attached. Do you know what could have caused that? Thank you!

01
L

43 minutes ago
C

Community UserLegacy User
asked in Signing
Does the Finish Later save the information put in without clicking the finish
tab? There is no Save and Finish Later option


Does the Finish Later save the information put in without clicking the finish
tab? There is no Save and Finish Later option

02
O

21 hours ago
V

Victoria-nolaNewcomer
asked in Signing
Fraudulent SIGNED document in my account marked "Completed"


I received an email claiming I completed a Docusign document with an invoice for
$399.69, AND the “completed” document is IN MY ACCOUNT, marked as “completed”
even though I never signed it!! I reported the email as spam and flushed it from
my system. I want to report the fraudulent document, but in following the
instructions on the “how to report fraud” page, I am unable to get to a place
that offers “Report Abuse” via any link available in connection to that
FRAUDULENT completed document. I have sent 2 separate complaints to the
security@docusign.com reporting address, and 1 separate complaint to the
spam@docusign address, as directed on your website. I have heard NOTHING and
this FRAUDULENT “completed” document remains in my account register. It is
EXTREMELY alarming that a fraudulent document was processed by Docusign and is
sitting in my account and nothing is being done about it. I need to know if my
account is compromised. I need to know what is being done about this actual
intru

015
M

1 day ago
D

DocamicodeNewcomer
asked in Signing
cutoff initials


I have a house sale contract that has some initials at the bottom of each page.
Due to then length of the initials , the initial is being cutoff by the right
side of the page. The initial is only half showing because of this. Could
someone tell me if this still a legal initial or void since it’s been cutoff. Or
is it still valid because it’s a Docusign entered initial. thankyou

01

1 day ago
T

Tony aceNewcomer
asked in Signing
Resizing Issue or Glitch


Hello everyone. I'm adding a textbox to a contract I'm trying to fill out and
when i try to resize the text to fit along the according lines it doesn't let
me. The selected text box only lets me move it around but does not let me resize
it using the expanded arrows on the corners. its like the text box has a fixed
size. Is there a fix to this?

18
G

1 day ago
C

CurtisC123Newcomer
asked in Signing
mobile signature stored someplace?


When I am sent a document to e-sign, a signature from a previous document
appears. I've gone into my account and I can not find this signature. I've
created a new signature for my account, but it doesn't replace this previous
signature that must be stored on my mobile device. How do I clear out the
unwanted signature?

00
C

1 day ago
P

PeteNewcomer
asked in Signing
E-Signature Error on French Gov Site


Hello, I am receiving this error on a French Gov site, which I need to
electronically sign a document.error I am getting:------------------------Your
signature is not valid: The summary was signed with a foreign certificate
outside the EU and whose certification authority is not present among those
defined in the eIDAS trust lists. Your signature is therefore not considered
valid since we cannot find the certification authority of the certificate used
among the eIDAS trusted lists. We invite you to contact your signature provider
in order to have a compliant
signature.---------------------------------------What is strange is your company
is listed as a valid third party for electronic signatures.Here is the French
gov site that recommends your platform:
https://www.francenum.gouv.fr/guides-et-conseils/pilotage-de-lentreprise/dematerialisation-des-documents/la-signature#avancee
Here is original error message not translated: Votre signature n'est pas valide
: La synthèse a été signée ave

09
N

1 day ago
A

aromaNewcomer
asked in Signing
Reject a document in multi document envelope


How do you Reject a document in multi document envelope?

01
C

2 days ago
L

Lori ENewcomer
asked in Signing
Signing Groups


How do I set up a signing group, I do see it in my options. I have 10 signers,
one group of 5 that there is no need to sign in order but they have to sign
first, the second group will sign, but those 5 have to sign in order. Can I set
up two signing groups?

02
D

2 days ago
M

mkbinderNewcomer
asked in Signing
How do you indicate where a recipient is to specifically sign? I know I can use
Set Signing Order, but recipients are not paying attention to where they should
sign.


How do you indicate where a recipient is to specifically sign? I know I can use
Set Signing Order, but recipients are signing wherever they think they should
sign. Even signing a document twice.

05
N

2 days ago
N

NorakemiObserver
asked in Signing
problem with identify


Hi! I was trying to complet the last step in signing the contract and I I needed
to confirm my identity. I choose to do it via Bank ID, but the problem is that
in my contact it’s my full name including middle name, in my Bank ID I only have
my first and last name. And because of that I can’t confirm my identity because
it’s different from my contract. How should I do?

01
N

2 days ago
L

Luis RicoNewcomer
asked in Signing
Free trial recipient limit


Hello. I am using a free trial mode docusign. I understood I have a 30-day trial
with 5 envelopes. I used a first envelope with a signature test with nine people
and it worked perfectly. Now I am trying to sign a document with 24 people and
afeter the first five recipientes there is an alert sign saying “The recipient
limit on the envelope has been exceeded.” I don’t understand why I was able to
sign a document with 9 recipeints before. What is the limit of recipients for
envelope on the free trial mode? Is there a way I can make 24 people sign? Thank
you

06
A

2 days ago
J

jfosterNewcomer
asked in Signing
Mobile Signing


Members are telling us that the data fields are not matching up on the mobile
app.

01
C

2 days ago
B

busyNewcomer
asked in Signing
Adding Fields Disabled in My Account


I have a personal account where I want to send a document to be signed. I need
to add fields, but it’s giving me this error message: The account administrator
has disabled adding fields. I don’t ever recall being a part of any group. I
checked my settings and I have admin privileges, but there are some settings I
can’t edit. However, I can’t see anything in the settings that is preventing me
from adding fields to a document I want to use. In contrast, I had my friend
create an account, and they were able to do everything normally. What am I doing
wrong here?

01
C

3 days ago
M

mdoneaNewcomer
asked in Signing
Completed form still shows unsigned in my dashboard


Hello, I received a form to sign via email, to an email address that also has a
DocuSign account attached. I signed the form directly, however, before logging
in. I then logged in and noticed that the form is still in my dashboard/Inbox
and shows that I have to sign it - the “Sign” button is active. If I click
through, either the title or the Sign button, I see that the form is signed -
and has since been completed by the sender, even. The sender has told me it
looks completed from their end. But for me, it still shows in my Inbox as “Need
to sign.” How do I fix this?

03
C

3 days ago
M

Mike34Newcomer
asked in Signing
Support help


We signed a contract a couple days ago and we have a question and the sales rep
has now ghosted us and does not return any emails. I can’t find a support phone
number to call. Can anyone help us get in touch with someone at this company
that will assist us with our question. I’m very concerned that the moment we
signed a contract, we find it impossible to get any assistance.

03
B

3 days ago
D

Debbie WObserver
asked in Signing
Sign will not open


I sent a document and received it back fine but am unable to open it to sign it
myself as required. It keeps coming up “Unable to start signing process”?

02
N

3 days ago
C

charajasmineNewcomer
asked in Signing
No spaces when client opens document


The document looks fine on my end. My client sent a screenshot of what the
document looks like. All the words look like one long sentence. No spaces. What
do I need to do to fix this?

01

3 days ago
C

Ciro3501Newcomer
asked in Signing
error messge stopping me from signing


So lately, whenever I try to sign a document I get the there was an error
communicating with the server messge and I am not abke to sign. Has anyone come
across this same issue ? If so what's the solution ? I'm thinking I need to
start paying monthly ?

08
A

3 days ago
A

Amy BoehmckeNewcomer
asked in Signing
Signing Document Before Sending


Is there a way to sign a document before sending to other recipient(s) for
signature? I most frequently use DocuSign through the Procore integration, and
follow these steps: Create the envelope and set the signing order with myself
first. Click Send. Re-access the envelope via Procore or the email to sign.
After I sign, an email is sent saying that I have corrected the document. At
this point, the second signed can no longer access the document to sign. Has
anyone figured out a solution to this issue? Many thanks in advance!!!

01
C

3 days ago
M

MCRLNewcomer
asked in Signing
How to assign a witness on docusign contract


I have been sent a contract to sign by a publisher and it needs to be witnessed.
Everyone else who needs to sign the document has signed it so I don’t want to
mess it up by doing the wrong thing. I have signed it myself and now it is
asking me to “assign a witness signature”. But there are no instructions how to
do it and when I click on that field it looks like I am going to sign it again
myself, instead of my witness. Could someone please explain the correct
procedure? Thank you.

01
C

3 days ago
C

CHTorontoNewcomer
asked in Signing
DocuSign Frame numbers - are they randomly generated?


When using the DocuSign frame on documents, are the number below the signature
randomly assigned? For example, if I sign numerous documents - will the numbers
below my name at the bottom of the frame always be the same? Or do they change
from document to document? Please see below (the identifying signature has been
removed)

03
C

3 days ago
C

clareNewcomer
asked in Signing
Envelops disappear on receiver's end within 45 mins


Hi, My DocuSign has been having problems - seems like whenever I send over
documents, the files would disappear within 45 mins or 1 hour. What could be
causing this issue and how can we fix it? Best, Clare

05
C

4 days ago
K

krm65lpNewcomer
asked in Signing
signature confirmation has signers name printed underneath signature


I notice on some signatures when they return from other docusign users that the
signers name is also printed below the signature. How do I implement this
feature as it makes very clear who signed.

02
C

4 days ago
C

ChristineAZNewcomer
asked in Signing
How do I view my signed documents?


I’m logged in, am constantly prompted to buy something. I thought I could REVIEW
ALL Docusign DOCUMENTS I signed here. It says “30 Days Left” -- am I going to be
charged for trying to view docs signed? WHY is EVERYTHING so hard? I can’t even
determine what category to use.

02
C

4 days ago
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