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Skip to main content Back to Docusign.com * Get Started * Get Inspiration * * * Get Inspiration * Inspiration Hub * Agreement Insights6 * On-demand6 * Community Spotlights5 * Tips from Docusign11 * Discussion * * * Community * Recently Active Topics * Unanswered Questions * What's New * Community Announcements18 * Community Lounge15 * IAM Applications * Docusign IAM for Sales4 * Docusign IAM for CX3 * Docusign IAM Core4 * Platform Services * Docusign Maestro9 * Docusign Navigator6 * Docusign App Center9 * Data Verification8 * Docusign Admin184 * Docusign Monitor6 * eSignature * Signing1047 * Sending2067 * Templates472 * Branding47 * Configuration946 * CLM * Getting Started24 * Configuration111 * Troubleshooting60 * CLM+7 * Web Forms * General70 * Identify * General34 * DocGen * General24 * Rooms * General50 * Developer * eSignature API187 * Extension Apps6 * Maestro API5 * Web Forms API5 * Embedded Signing22 * Docusign Connect17 * Go-live10 * SDKs29 * Salesforce/Apex Toolkit17 * Mobile SDKs5 * General45 * Extensions * Advanced Web Forms6 * IDV Premier7 * DocGen for eSignature5 * Notary19 * Payments34 * Mobile40 * Integrations * Salesforce182 * Google8 * Microsoft103 * Workday10 * ServiceNow2 * Other95 * Community FAQ Center * Using the Community8 * FAQs4 * Groups * Events * Ideas * FAQs * Learn * * * Customer * Developer * * Ask the Community * Login/Register * Home * Community * eSignature * Signing SIGNING Find answers to your eSignature signing questions. * 1,047 Topics * 2,992 Replies Subscribe When you subscribe we will email you when there is a new topic in this category 1047 Topics Recently Active Most Replies Most views Newest First M Marie RastoulNewcomer asked in Signing eSignature Problem - squares appear instead of figures Hello, Something strange happened when I sent my contract to one client. Indeed, when he signed the document (created from a model), the final pdf version I received contains empty squares, instead of figures. You can see in the picture attached. Do you know what could have caused that? Thank you! 01 L 43 minutes ago C Community UserLegacy User asked in Signing Does the Finish Later save the information put in without clicking the finish tab? There is no Save and Finish Later option Does the Finish Later save the information put in without clicking the finish tab? There is no Save and Finish Later option 02 O 21 hours ago V Victoria-nolaNewcomer asked in Signing Fraudulent SIGNED document in my account marked "Completed" I received an email claiming I completed a Docusign document with an invoice for $399.69, AND the “completed” document is IN MY ACCOUNT, marked as “completed” even though I never signed it!! I reported the email as spam and flushed it from my system. I want to report the fraudulent document, but in following the instructions on the “how to report fraud” page, I am unable to get to a place that offers “Report Abuse” via any link available in connection to that FRAUDULENT completed document. I have sent 2 separate complaints to the security@docusign.com reporting address, and 1 separate complaint to the spam@docusign address, as directed on your website. I have heard NOTHING and this FRAUDULENT “completed” document remains in my account register. It is EXTREMELY alarming that a fraudulent document was processed by Docusign and is sitting in my account and nothing is being done about it. I need to know if my account is compromised. I need to know what is being done about this actual intru 015 M 1 day ago D DocamicodeNewcomer asked in Signing cutoff initials I have a house sale contract that has some initials at the bottom of each page. Due to then length of the initials , the initial is being cutoff by the right side of the page. The initial is only half showing because of this. Could someone tell me if this still a legal initial or void since it’s been cutoff. Or is it still valid because it’s a Docusign entered initial. thankyou 01 1 day ago T Tony aceNewcomer asked in Signing Resizing Issue or Glitch Hello everyone. I'm adding a textbox to a contract I'm trying to fill out and when i try to resize the text to fit along the according lines it doesn't let me. The selected text box only lets me move it around but does not let me resize it using the expanded arrows on the corners. its like the text box has a fixed size. Is there a fix to this? 18 G 1 day ago C CurtisC123Newcomer asked in Signing mobile signature stored someplace? When I am sent a document to e-sign, a signature from a previous document appears. I've gone into my account and I can not find this signature. I've created a new signature for my account, but it doesn't replace this previous signature that must be stored on my mobile device. How do I clear out the unwanted signature? 00 C 1 day ago P PeteNewcomer asked in Signing E-Signature Error on French Gov Site Hello, I am receiving this error on a French Gov site, which I need to electronically sign a document.error I am getting:------------------------Your signature is not valid: The summary was signed with a foreign certificate outside the EU and whose certification authority is not present among those defined in the eIDAS trust lists. Your signature is therefore not considered valid since we cannot find the certification authority of the certificate used among the eIDAS trusted lists. We invite you to contact your signature provider in order to have a compliant signature.---------------------------------------What is strange is your company is listed as a valid third party for electronic signatures.Here is the French gov site that recommends your platform: https://www.francenum.gouv.fr/guides-et-conseils/pilotage-de-lentreprise/dematerialisation-des-documents/la-signature#avancee Here is original error message not translated: Votre signature n'est pas valide : La synthèse a été signée ave 09 N 1 day ago A aromaNewcomer asked in Signing Reject a document in multi document envelope How do you Reject a document in multi document envelope? 01 C 2 days ago L Lori ENewcomer asked in Signing Signing Groups How do I set up a signing group, I do see it in my options. I have 10 signers, one group of 5 that there is no need to sign in order but they have to sign first, the second group will sign, but those 5 have to sign in order. Can I set up two signing groups? 02 D 2 days ago M mkbinderNewcomer asked in Signing How do you indicate where a recipient is to specifically sign? I know I can use Set Signing Order, but recipients are not paying attention to where they should sign. How do you indicate where a recipient is to specifically sign? I know I can use Set Signing Order, but recipients are signing wherever they think they should sign. Even signing a document twice. 05 N 2 days ago N NorakemiObserver asked in Signing problem with identify Hi! I was trying to complet the last step in signing the contract and I I needed to confirm my identity. I choose to do it via Bank ID, but the problem is that in my contact it’s my full name including middle name, in my Bank ID I only have my first and last name. And because of that I can’t confirm my identity because it’s different from my contract. How should I do? 01 N 2 days ago L Luis RicoNewcomer asked in Signing Free trial recipient limit Hello. I am using a free trial mode docusign. I understood I have a 30-day trial with 5 envelopes. I used a first envelope with a signature test with nine people and it worked perfectly. Now I am trying to sign a document with 24 people and afeter the first five recipientes there is an alert sign saying “The recipient limit on the envelope has been exceeded.” I don’t understand why I was able to sign a document with 9 recipeints before. What is the limit of recipients for envelope on the free trial mode? Is there a way I can make 24 people sign? Thank you 06 A 2 days ago J jfosterNewcomer asked in Signing Mobile Signing Members are telling us that the data fields are not matching up on the mobile app. 01 C 2 days ago B busyNewcomer asked in Signing Adding Fields Disabled in My Account I have a personal account where I want to send a document to be signed. I need to add fields, but it’s giving me this error message: The account administrator has disabled adding fields. I don’t ever recall being a part of any group. I checked my settings and I have admin privileges, but there are some settings I can’t edit. However, I can’t see anything in the settings that is preventing me from adding fields to a document I want to use. In contrast, I had my friend create an account, and they were able to do everything normally. What am I doing wrong here? 01 C 3 days ago M mdoneaNewcomer asked in Signing Completed form still shows unsigned in my dashboard Hello, I received a form to sign via email, to an email address that also has a DocuSign account attached. I signed the form directly, however, before logging in. I then logged in and noticed that the form is still in my dashboard/Inbox and shows that I have to sign it - the “Sign” button is active. If I click through, either the title or the Sign button, I see that the form is signed - and has since been completed by the sender, even. The sender has told me it looks completed from their end. But for me, it still shows in my Inbox as “Need to sign.” How do I fix this? 03 C 3 days ago M Mike34Newcomer asked in Signing Support help We signed a contract a couple days ago and we have a question and the sales rep has now ghosted us and does not return any emails. I can’t find a support phone number to call. Can anyone help us get in touch with someone at this company that will assist us with our question. I’m very concerned that the moment we signed a contract, we find it impossible to get any assistance. 03 B 3 days ago D Debbie WObserver asked in Signing Sign will not open I sent a document and received it back fine but am unable to open it to sign it myself as required. It keeps coming up “Unable to start signing process”? 02 N 3 days ago C charajasmineNewcomer asked in Signing No spaces when client opens document The document looks fine on my end. My client sent a screenshot of what the document looks like. All the words look like one long sentence. No spaces. What do I need to do to fix this? 01 3 days ago C Ciro3501Newcomer asked in Signing error messge stopping me from signing So lately, whenever I try to sign a document I get the there was an error communicating with the server messge and I am not abke to sign. Has anyone come across this same issue ? If so what's the solution ? I'm thinking I need to start paying monthly ? 08 A 3 days ago A Amy BoehmckeNewcomer asked in Signing Signing Document Before Sending Is there a way to sign a document before sending to other recipient(s) for signature? I most frequently use DocuSign through the Procore integration, and follow these steps: Create the envelope and set the signing order with myself first. Click Send. Re-access the envelope via Procore or the email to sign. After I sign, an email is sent saying that I have corrected the document. At this point, the second signed can no longer access the document to sign. Has anyone figured out a solution to this issue? Many thanks in advance!!! 01 C 3 days ago M MCRLNewcomer asked in Signing How to assign a witness on docusign contract I have been sent a contract to sign by a publisher and it needs to be witnessed. Everyone else who needs to sign the document has signed it so I don’t want to mess it up by doing the wrong thing. I have signed it myself and now it is asking me to “assign a witness signature”. But there are no instructions how to do it and when I click on that field it looks like I am going to sign it again myself, instead of my witness. Could someone please explain the correct procedure? Thank you. 01 C 3 days ago C CHTorontoNewcomer asked in Signing DocuSign Frame numbers - are they randomly generated? When using the DocuSign frame on documents, are the number below the signature randomly assigned? For example, if I sign numerous documents - will the numbers below my name at the bottom of the frame always be the same? Or do they change from document to document? Please see below (the identifying signature has been removed) 03 C 3 days ago C clareNewcomer asked in Signing Envelops disappear on receiver's end within 45 mins Hi, My DocuSign has been having problems - seems like whenever I send over documents, the files would disappear within 45 mins or 1 hour. What could be causing this issue and how can we fix it? Best, Clare 05 C 4 days ago K krm65lpNewcomer asked in Signing signature confirmation has signers name printed underneath signature I notice on some signatures when they return from other docusign users that the signers name is also printed below the signature. How do I implement this feature as it makes very clear who signed. 02 C 4 days ago C ChristineAZNewcomer asked in Signing How do I view my signed documents? I’m logged in, am constantly prompted to buy something. I thought I could REVIEW ALL Docusign DOCUMENTS I signed here. It says “30 Days Left” -- am I going to be charged for trying to view docs signed? WHY is EVERYTHING so hard? I can’t even determine what category to use. 02 C 4 days ago * 1 * 2 * 3 * 4 * ... * 42 * Page 1 / 42 MOST HELPFUL MEMBERS THIS WEEK * mshealy 8 likes * JohnSantos 6 likes * Pawan Gangwani 6 likes * lcornwell 3 likes * Michael.Rave 2 likes BADGE WINNERS * Laure GABORIEAUhas earned the badge 1st Reply Posted * singhanubhavhas earned the badge 10th Question Posted * Marie Rastoulhas earned the badge 1st Question Posted * Jeromehas earned the badge 1st Reply Posted * soyoun shinhas earned the badge 1st Question Posted Show All Badges POPULAR TAGS * eSignature * Admin Tools * Salesforce * API * Billing Powered by Gainsight Code of Conduct SIGN UP Already have an account? Login YOU CAN LOGIN OR REGISTER AS EITHER A DOCUSIGN CUSTOMER OR DEVELOPER. IF YOU DON’T ALREADY HAVE A DOCUSIGN CUSTOMER OR DEVELOPER ACCOUNT, YOU CAN CREATE ONE FOR FREE WHEN REGISTERING. 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