americanfidelity.com Open in urlscan Pro
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Form analysis
3 forms found in the DOM

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GET /search/

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Text Content

Menu
 * Search Term
   Search
 * File a Claim
   Login
 * Home
 * Benefits Strategy
    * Employee Benefits
    * Communication and Education
    * Enrollment and Admin
    * HR Assistance
    * Tax Savings
    * Compliance Updates

 * Products
    * Benefits
    * Dependent Verification
    * HR Technology
    * Reimbursement Accounts
    * Retirement Savings
    * Section 125

 * Why Us
    * For Education
    * For the Public Sector
    * For Automotive
    * Account Managers
    * Customer Testimonials

 * Blog
    * Benefits Strategy
    * Reimbursement Accounts
    * Supplemental Benefits
    * Customer Stories
    * Compliance Updates

 * Support
    * COVID-19
    * Employer Assistance
    * Videos
    * Contact Us

 * Claims
 * Careers
    * Corporate Careers
    * Sales Careers

 * About Us

   Site Map

Skip to main content
Menu File a Claim Login
American-Fidelity-logo
Menu
Menu File a Claim Login
American-Fidelity-logo
American Fidelity Logo American Fidelity Logo
 1. 
 2. Strategy
     1.  *  
         * Employee Benefits
         * Communication and Education
         * Enrollment and Admin
         * HR Assistance
         * Tax Savings
         * Compliance Updates
         *  

 3. Products
     1.  *  
         * Benefits
         * Dependent Verification
         * HR Technology
         * Reimbursement Accounts
         * Retirement Savings
         * Section 125
         *  

 4. Why Us
     1.  *  
         * For Education
         * For the Public Sector
         * For Automotive
         * Account Managers
         * Customer Testimonials
         *  

 5. Blog
     1.  *  
         * Benefits Strategy
         * Reimbursement Accounts
         * Supplemental Benefits
         * Customer Stories
         * Compliance Updates
         *  

 6. Support
     1.  *  
         * COVID-19
         * Employer Assistance
         * Videos
         * Contact Us
         *  

 7. Claims
     1.  *  
         *  

    
 8. 
    

Login
 


CUSTOMER SUPPORT




CUSTOMER SUPPORT


HOW CAN WE HELP?

 
Search


   POPULAR TOPICS

 * How to File a Claim
 * Login Help
 * Forms
 * Unblock Benefits Debit Card
 * Healthcare FSA Support
 * Disability Insurance Support

COVID-19 FAQs Login Help Forms
 


FREQUENTLY ASKED QUESTIONS

 * How do I file an insurance claim?
   
   The fastest way to file an insurance claim is through your online account, or
   on our mobile app, AFmobile®.
   
    * Online
      1. Log in to your online account
      2. Click on the File a Claim button
      3. Select Insurance Claim
      4. Upload the requested documentation and click on the Upload File button
      5. Click on the Next button and enter the remaining information on the
         following pages
      6. Check the acknowledgment box and click on the Submit button
    * AFmobile
      1. Touch the File a Claim button on the AFmobile dashboard
      2. Select the policy you are filing a claim and touch the Choose Files
         button
      3. Either snap a photo of your documentation and touch the Attach
         Documents button or upload it from your mobile device and hit Next
      4. Follow the prompts and fill out the required information
      5. Check the acknowledgment box and click on the Submit button
    * Fax or Mail
      1. Download and complete the appropriate claim form from our claim form
         page. Please note, paper claim filing is not the fastest option. File a
         claim online or through AFmobile to get your money faster.

 * How do I file a reimbursement claim?
   
   The fastest way to file a reimbursement claim is through your online account,
   or on our mobile app, AFmobile®.
   
    * Online
      1. Log in to your online account
      2. Click the File a Claim button
      3. Select Reimbursement Account
      4. Complete the claim form
      5. Click the Submit button
    * AFmobile
       1. Touch the Submit Reimbursement button on the AFmobile dashboard
       2. Complete the Claim Form
       3. Upload receipt
       4. Click the Submit button
   
    * Fax or Mail
      1. Download and complete the appropriate claim form from our claim form
         page. Please note, paper claim filing is not the fastest option. File a
         claim online or through AFmobile to get your money faster.

 * How do I check my claim status?
   
   The fastest way to check the status of a claim is through your online
   account, or on our mobile app, AFmobile®.
   
   For Insurance Claims:
   
    * Online
      1. Log in to your online account
      2. Click on the Claims tab
    * AFmobile
      1. From the AFmobile dashboard, scroll down to Insurance Claims
      2. Choose either In Process or Processed
         * When you file a claim, it will be located under In Process until it
           has been processed.
         * Once your claim is processed, it will be located under Processed
   
   For Reimbursement Claims:
   
    * Online
      1. Log in to your online account
      2. Click on the Reimbursement tab 
      3. Select View Claim Activity
         
         * Claims that are approved will be listed in green.
         * Claims that require action, such as uploading required documentation
           or more information, will be listed in blue. Claims that are denied
           will be listed in red. Click on the transaction to view more details.
   
    * AFmobile
      1. Log in to AFmobile
      2. Select the reimbursement account you wish to review
      3. Select a claim from the transactions list
         * The claim status, amount, and other details will be located on this
           screen. 

 * How do I sign up for Direct Deposit?
   
   For Insurance Claims:
   
    * Online
      1. Log in to your online account
      2. Click on your name in the top right of the screen to access My Profile
      3. Scroll down and click on the Direct Deposit tab
      4. Enter or update your bank account information
      5. Click on the Save Direct Deposit button
    * AFmobile
      1. From the AFmobile® dashboard, go to your Profile
      2. Under Direct Deposit, select Insurance Direct Deposit
      3. Follow the prompts to set up your account and click on the Save Direct
         Deposit button
   
   For Reimbursement Claims:
   
    * Online
      1. Log in to your online account
      2. Click on the Manage My Reimbursement Account button
      3. Hover over your name in the top right of the screen and select Profile
      4. Select the Edit button above Reimbursement Method
      5. Select Direct Deposit
      6. Enter or update your bank account information
      7. Click on the Save Direct Deposit button
    * AFmobile
      1. From the AFmobile® dashboard, go to your Profile
      2. Under Direct Deposit, select either Reimbursement Direct Deposit or
         Insurance Direct Deposit
      3. Follow the prompts to set up your account and click on the Save Direct
         Deposit button

 * How do I upload documentation?
    1. Log in to your online account or AFmobile
    2. Select the Additional Documentation button
    3. Select either Reimbursement Account(s) or Insurance Claim
       * For Reimbursement Accounts, select the pending transaction and click
         Add Receipt to upload documentation.
       * For Insurance Claims, select the insurance policy from the dropdown,
         then upload your documentation.

 * How do I find my policy effective date?
   
   Insurance Benefits: Start by logging in to your online account. On the home
   dashboard, your effective date will be next to your policy
   name under Benefits. For lapsed policies, click Benefits to find these
   effective dates.
   
   Reimbursement Accounts: Start by logging in to your online account. On the
   home dashboard, your plan dates will be beneath the reimbursement account
   name. For previous or future plan years, click Reimbursements and scroll down
   to the account you're looking for.

 * How do I download a copy of my insurance policy?
    1. Log in to your account or AFmobile
    2. Under Benefits, select the policy name you wish to view
    3. Select View Policy Document
   
   Note: If your policy document is not available online, you will see Policy
   Document Request form upon selecting View Policy Document. After you complete
   this form, our team will send you a copy of your policy and add it to your
   online account. 

 * How can I view my insurance Explanation of Benefits?
   
   The fastest way to view your Explanation of Benefits (EOB) is through your
   online account. However, you must elect paperless EOBs before they are
   visible. 
   
   To elect paperless EOBs, log in to your online account and select your name
   to view your Profile. Then open the Communication Preferences drop down
   and activate the toggle on Go Paperless.
   
   How to View Electronic EOBs Online:
   
    1. After your claim has been processed, log in to your account
    2. Select the policy for which you filed a claim
    3. Select View All Supplemental Claims
    4. Select the EOB link next to your claim
   
   How to View Electronic EOBs on AFmobile:
   
    1. Log in to AFmobile
    2. Scroll to Insurance Claims
    3. Select the claim type to view your EOB

For more FAQs, visit the Product Support or Account Support pages below.

--------------------------------------------------------------------------------


PRODUCT SUPPORT

Accident Insurance

Annuities

Cancer Insurance

Critical Illness Insurance

Disability Insurance

Gap Insurance

Hospital Indemnity Insurance

Life Insurance

--------------------------------------------------------------------------------


REIMBURSEMENT ACCOUNT SUPPORT

Healthcare FSA

Health Savings Account

Health Reimbursement Arrangement

Dependent Care Account

Limited Purpose FSA

Benefits Debit Card

--------------------------------------------------------------------------------


ACCOUNT SUPPORT

Login Help

Mobile App Support

Online Account Support

--------------------------------------------------------------------------------


ADDITIONAL RESOURCES

Section 125 Plan Calculator

The Section 125 Plan allows you to deduct eligible benefits from gross earnings
before taxes are computed. Calculate your potential savings with this
calculator.

FSA Worksheet

Estimate the medical expenses you anticipate to pay out of your own pocket (not
covered by insurance) during the year and see how an FSA can help you save on
taxes.

Videos

Watch short videos to learn about our insurance products, employer solutions,
preparing for enrollment, and more.

Keep My Coverage

Changing jobs or retiring? Learn how you can keep some of your benefits.

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FILE YOUR CLAIMS ON AFMOBILE®

Manage your insurance and reimbursement account claims using our mobile app,
AFmobile!

 * Submit reimbursements and claims
 * View claim status updates 
 * Upload additional documentation







--------------------------------------------------------------------------------


ACCOMPLISH WHAT YOU NEED TO ONLINE

If you have products and services from American Fidelity, did you know you can
often find what you’re looking for in your online account? Here are just a few
of the actions you can take once you log in:

 * View account history
 * Update your contact information
 * File insurance and reimbursement claims
 * Check claims status
 * Upload additional requested documentation
 * View annuity plan balances, interest rates, and performing fund transfers

Login

--------------------------------------------------------------------------------

CAN'T FIND WHAT YOU'RE LOOKING FOR?

 
Contact Us

ESB-6774-1120

American Fidelity Assurance Company
americanfidelity.com

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News Center

Careers

Contact Us

 * 
 * 
 * 
 * 

© 2022 American Fidelity Assurance Company

 * Privacy Notices |
 * Report Fraud |
 * Terms of Service |
 * Licensing |
 * Special Notices |
 * Cameron Enterprises

ESB-6774-1120


Search Term

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Popular Topics:
 * Register for an Account
 * Forms
 * Unused FSA Funds
 * HCFSA Eligible Expenses
 * Carryovers, grace periods and runoff periods
 * HSA Eligible Expenses
 * HSA Tax Forms
 * Disability Tax Forms

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