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Text Content

We are tourism.
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 * Conference 2022
 * HNL Membership
 * Member Directory
 * Events
 * News
 * About HNL

Toggle Menu

 * Home
 * News
 * Events
 * Training
 * Resources
 * About HNLToggle menu
   * Board of Directors
   * Our Team
   * Our Goals
   * Policy Priorities
   * Annual Report
 * HNL MembershipToggle menu
   * Member Directory
   * Membership Benefits
   * Membership Fees
   * Member-to-Member Discounts
   * Member Application Request
 * Contact

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CLEAN IT RIGHT

New Cleaning Program To Give Your Business A Competitive Edge Clean It Right is
a new training program launched by Hospitality NL designed to provide awareness
and education on cleaning your establishment with the short-term goal of
re-gaining consumer confidence in returning to your establishment. The goal of
the program to increase the safety of…
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TRAVEL TRADE READINESS TOOLKIT

Building your Business with Overseas and U.S Visitors: A Toolkit on How to Work
with Travel Trade This toolkit was developed as a self-paced learning and
diagnostic tool to help you answer these questions: Am I ready for the
international market?  How can travel trade help build my business? How will
travel trade change how…
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EMERIT TOURISM TRAINING

With emerit training solutions, you can be confident that your employees will
master the complete range of skills they need—skills that ensure repeat
business, increased spending, more word of mouth referrals, and improved staff
efficiency.
Read More


SERVE RESPONSIBLE NL

This new expanded online learning program offers the learner a complete package
of information from the responsible service of alcohol to the safety of guests
in liquor establishments.
Read More


CUSTOMER SERVICE TRAINING

Professional customer service is the foundation for all positive guest
experiences. Empower your staff with the skills and knowledge to communicate
effectively with guests, create positive first impressions, and deal with
difficult situations with customer service training from Hospitality
Newfoundland and Labrador. Hospitality Newfoundland and Labrador is committed to
providing operators with a variety of…
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ONLINE PRESENCE AND DIGITIZATION

Hospitality Newfoundland and Labrador aims to improve the competitiveness of the
tourism industry by advancing the industry’s adoption, awareness and engagement
of online technologies. Hospitality NL offers workshops and webinars focusing on
a range of topics that are relevant to tourism operators.
Read More


FOOD & BEVERAGE SERVICE WORKSHOP

This one-day workshop provides an overview of the knowledge and skills required
by professional food and beverage servers. It will be interactive and practical
and you will be able to incorporate the acquired skills immediately in your
workplace. Topics covered in the workshop: Professionalism in the Workplace
Guest Services Sanitation Preparation for Service Table Service…
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RESPONSIBLE GAMBLING

The Atlantic Lottery Responsible Gambling training program provides retailers
with tools and strategies to support players in making informed decisions about
their play as well as providing information on how to access community resources
if needed. Please note that every video lottery location is required to complete
the training on a bi-annual basis. Although it…
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ENEWS SIGN UP

Sign up for Hospitality Newfoundland and Labrador's weekly eNews to keep you
informed.


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MAIN OFFICE

71 Goldstone Street (Suite 102)
St. John’s, NL
A1B 5C3

Phone: +1-709-722-2000
Toll Free: +1-800-563-0700
Fax: +1-709-722-8104

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8:00 am to 5:00 pm

SATURDAY TO SUNDAY

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