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Submitted URL: http://www.mass.gov/DUA/UIOnline
Effective URL: https://www.mass.gov/orgs/department-of-unemployment-assistance
Submission: On April 28 via manual from US — Scanned from DE
Effective URL: https://www.mass.gov/orgs/department-of-unemployment-assistance
Submission: On April 28 via manual from US — Scanned from DE
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</form>Text Content
An official website of the Commonwealth of Massachusetts Here's how you know
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Massachusetts.
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website. Share sensitive information only on official, secure websites.
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Mass.gov Menu Close Access to search
* ▼
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* UI Online claimant login
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* UI Online third party administrator (TPA) login
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* Child Support Enforcement
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Top-requested sites to log in to services provided by the state
* Virtual Gateway
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* Child Support Enforcement
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Mass.gov
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Skip to Ask MA chatbot
DEPARTMENT OF UNEMPLOYMENT ASSISTANCE (DUA)
Department of Unemployment Assistance
* I want to...
FIND A SERVICE OR TASK
* Log in to UI Online for claimants
* Pandemic Unemployment Assistance (PUA)
*
LOG IN TO...
* UI Online claimant login
* UI Online employer login
* UI Online third party administrator (TPA) login
* Contact us
DEPARTMENT OF UNEMPLOYMENT ASSISTANCE
PHONE
Call Center (877) 626-6800
Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are
available.
TeleCert Line (Automated system is operational, please do not transfer to an
agent within the system) (617) 626-6338
To request weekly benefits, daily 6 a.m.–10 p.m.
Hearing Impaired Voice Relay 711
Payment Status line (Automated system is operational, please do not transfer
to an agent within the system) (617) 626-6563
ONLINE
To access UI Online from a computer: Log in as a claimant
Log in as an employer
Log in as a TPA
UI Online computer requirements
Public records request
* Submit a DUA public records request
* News
Search this organization
Search this organization Search
DUA oversees the unemployment insurance (UI) program, which provides temporary
income assistance to eligible workers in Massachusetts. DUA also determines and
collects employer contributions to the UI program. To report fraud or get help
with your claim, call Unemployment Customer Assistance at (877) 626-6800.
UNEMPLOYMENT BENEFITS FRAUD
As part of a nationwide unemployment benefits fraud scheme, criminal enterprises
are using stolen personal information to try to fraudulently file unemployment
claims.
* If you received a Form 1099-G and did not receive unemployment benefits from
UI Online or PUA during the past year, please complete our secure fraud
reporting form.
* By completing this form, your request will be assigned to a designated team
for review.
If you believe someone is using your identity to falsely claim unemployment
benefits, learn how to report the fraud and what to do to protect yourself.
Report unemployment benefits fraud
DEPARTMENT OF UNEMPLOYMENT ASSISTANCE
Unemployment Insurance (UI) for Workers
Unemployment Insurance (UI) for Employers
Log in to UI Online for claimants
DUA Multilingual Services
CARES Act extension information
MoreFewer featured items
CONTACT US
PHONE
Call Center (877) 626-6800
Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.
TeleCert Line (Automated system is operational, please do not transfer to an
agent within the system) (617) 626-6338
To request weekly benefits, daily 6 a.m.–10 p.m.
Hearing Impaired Voice Relay 711
Payment Status line (Automated system is operational, please do not transfer to
an agent within the system) (617) 626-6563
ONLINE
To access UI Online from a computer: Log in as a claimant
Log in as an employer
Log in as a TPA
UI Online computer requirements
Show moreless contact info
WHO WE SERVE
The Department of Unemployment Assistance serves Massachusetts residents who are
unemployed and looking for work, and employers that are legally required to
contribute to the state’s unemployment insurance (UI) program.
DUA determines and collects employer contributions to the UI program and also
processes claims for UI benefits.
For more information, you can download A Guide to Benefits and Employment
Services.
SOCIAL MEDIA LINKS
* Unemployment Assistance for Claimants
WHAT WOULD YOU LIKE TO DO?
Log in to UI Online for claimants Pandemic Unemployment Assistance (PUA)
Expand all Collapse all the following accordion(s)
MORE ACTIONS AND SERVICES |
(CONTAINS 9 ITEMS)
* Unemployment Insurance (UI) for Workers
* Information about the Benefit Accuracy Measure (BAM) Program
* Unemployment Insurance (UI) for Employers
* WorkShare for Workers
* Training Opportunities Program (TOP)
* DUA Multilingual Services
* WorkShare for Employers
* Updated information for claimants concerning changes to the redetermination
process
* Work Search Activity Log
RECENT NEWS AND ANNOUNCEMENTS
* Press Release
$4.6 MILLION RAPID REEMPLOYMENT GRANT PROGRAM LAUNCHES IN MASSACHUSETTS
6/10/2021 Executive Office of Labor and Workforce Development
* News
MASSACHUSETTS ANNOUNCES REINSTATEMENT OF UNEMPLOYMENT WORK SEARCH
REQUIREMENTS BEGINNING WEEK OF JUNE 15, 2021
5/20/2021 Executive Office of Labor and Workforce Development
* Press Release
EL ESTADO DE MASSACHUSETTS ANUNCIA EL RESTABLECIMIENTO DE LOS REQUISITOS DE
BÚSQUEDA DE EMPLEO PARA LOS DESEMPLEADOS A PARTIR DE LA SEMANA DEL 15 DE
JUNIO 2021
5/20/2021 Executive Office of Labor and Workforce Development
* News
ATUALIZAÇÃO: ESQUEMA DE FRAUDE NACIONAL DE DESEMPREGO TEM COMO ALVO OS
REQUERENTES DE MASSACHUSETTS
2/25/2021 Executive Office of Labor and Workforce Development
* News
DEPARTMENT OF UNEMPLOYMENT ASSISTANCE DISBURSES FINAL LOST WAGES ASSISTANCE
BENEFITS TO UNEMPLOYMENT CLAIMANTS
9/11/2020 Department of Unemployment Assistance
* News
ACTUALIZACIÓN: MASSACHUSETTS DESEMBOLSA BENEFICIOS DE ASISTENCIA PARA
SALARIOS PERDIDOS A SOLICITANTES DE ASISTENCIA DE DESEMPLEO POR PANDEMIA
9/03/2020 Department of Unemployment Assistance
See all news and announcements for the Department of Unemployment Assistance >
Organization Sections > Content
RELATED ORGANIZATIONS
* MassHire Department of Career Services
* Office of Multilingual Services
* Housing and Community Development
* Department of Transitional Assistance
* Department of Industrial Accidents
* Executive Office of Health and Human Services
* Executive Office of Labor and Workforce Development
* Board of Review
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