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Terms and ConditionsTKG2021-09-29T21:42:13-04:00


TERMS AND CONDITIONS

Cancellation/Refund Policy:
For single event registration, cancellation requests must be sent via email
to info@theknowledgegroup.org with “Cancellation” in the subject.  Refunds will
be issued if the cancellation request is made on or prior to 2 weeks before the
event. Cancellation requests made after that date will entitle the registrant to
receive a full recording of the event 24-48 hours after the live webcast.
Alternatively, if the registrant has a scheduling conflict and cannot attend the
live event, the registration fee may be transferable or may be credited to
another employee within the same organization so he/she may participate in the
live event.

For state, Monthly/Annual All-Access passes and multiple credit bundles, a full
refund can be given once the written request has been received as outlined
above. Your full refund will be processed within 24-48 working hours.  Please
note that a full refund cannot be guaranteed following the issue of continuing
education credit, certificate of attendance or any other form of proof-of-study
following the completion of any post webcast material.

State Bundles
All “State Bundle” and “QAS Self-Study Bundle” courses should be completed
within 12 months from the date of purchase unless otherwise stated. For Ohio,
Georgia, South Carolina, and North Carolina state bundles, course completion
should be made within the calendar year. Access to these courses beyond the
applicable duration will not be allowed.

Individual courses offered in these bundles are subject to expiry terms. We
notify registrants in ample time of the courses’ expiry dates. Upon receipt of
this notification, we highly recommend that registrants complete the courses
immediately to avoid state bar penalties. Courses that have expired without
completion may not be eligible for replacement and/or reimbursement. Please
contact info@theknowledgegroup.org for more details and support.

Annual/Monthly Access Pass
The “All Access Pass” and “Monthly Access Pass” offer discounts for products
purchased outside of the bundle. For Monthly Access Pass, courses should be
completed within 1 month from the date of purchase. For All Access Pass, courses
should be completed within 12 months from the date of purchase. For Ohio,
Georgia, South Carolina, and North Carolina, course completion should be made
within the calendar year. Access to these courses beyond the applicable duration
will not be allowed. All on-demand courses are subject to state bar rules and
regulations for course approval. Detailed information about the discounts and
the specific rates can be found in the confirmation materials we sent you and
listed on the website. The Knowledge Group reserves the right to change or
remove discounts at any time, even during the subscription period. However, we
may notify our existing subscribers of any price changes. Please note that live
webcasts are only accessible within one’s subscription period. If you have any
questions regarding this, please contact the team via email
(info@theknowledgegroup.org). The Knowledge Group’s Annual/Monthly Access
Passes is subject to fair usage. We allow up to five (5) event registrations per
day. The Knowledge Group reserves the right to suspend and/or terminate accounts
that are suspected of misuse, fraudulent activity or any other activity that is
considered a breach of the company’s terms and conditions.

Certificates of Attendance
Certificates are issued to live and on-demand CLE webcasts upon the completion
of a post webcast survey as a proof of attendance, required by states bars and
boards. We make effort to ensure that a significant number of our courses are
pre-approved in as many states as possible. If the course is not pre-approved in
your particular state, we will try and earn CLE approval on your behalf where
applicable. State filling fees will be charged for states requiring CLE fees.
When a course has not been pre-approved and you do not want to pay for state
filing fees, we will issue a certificate of completion and support the attendee
in the application for CLE credits.

If you need CPE credits, certificates are issued for Group Internet-Based (live)
webcasts upon the completion of a post webcast survey as a proof of attendance.
We do not issue CPE certificates for on-demand webcasts unless it is included in
our QAS self-study courses.

CPE Credits Processing
Courses listed on the website as CPE programs are CPE eligible which means
material is eligible for CPE but not necessarily included in our CPE program.
For some of these courses, The Knowledge Group reserves the right not to include
the course for official CPE credit.

Member Profile
When you register an account with The Knowledge Group, you will be asked to
choose a password. Members are responsible for maintaining the confidentiality
of their password, this is non-transferable. Members agree to inform The
Knowledge Group of any improper or unauthorized use of your user account,
password etc. by informing us via email at Info@TheKnowledgeGroup.org

Privacy
Registration data and other demographic information about you is subject to The
Knowledge Group’s privacy policy. For more information, see our privacy policy.

Indemnification
You agree to indemnify, defend and hold The Knowledge Group harmless from any
liability, loss, claim and expense, including reasonable attorneys’ fees,
related to your violation or alleged violation of this Agreement or use of the
Website.

Payments and Late Reporting Fees
As previously stated, CE attendance processing will be included with both the
“Monthly/Annual All-Access passes” (for live events) and “State Bundle” (for
events included within the bundle) packages upon completion of the post webcast
survey. Attendees are responsible for the prompt completion of the survey, as
per the guidance individually listed on the post webcast surveys. Any amount
over the standard State CE attendance processing fee (i.e. late processing fee)
will be billed to the primary member’s card on file.

© THE KNOWLEDGE GROUP   |   2021-2025 All Rights Reserved   |   
info@theknowledgegroup.org   |   1.646-844-0200
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