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Limited Time: $18 kit FREE with return. Use code: SAVE2SMILE. CLICK HERE TO GET
STARTED.

 * SDC vs Invisalign
 * How it works
 * Results
 * Pricing
 * Insurance
 * Parents
 * Locations Free scan
 * Teeth Whitening

 * Home starter kit
 * Get started
   
 * Am I a candidate?

 * Sign in
 * Invite a friend Get cash

Get started

Am I a candidate?
 * US English
 * Live chat
 * 1-800-848-7566

 * Invite a friend
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FREQUENTLY ASKED QUESTIONS


CATEGORIES

 * SmileDirectClub Aligners
 * SmileDirectClub Nighttime Aligners™
 * Impression Kit & 3D Image Process
 * Treatment Process
 * Pricing
 * Lifetime Smile Guarantee™
 * Health benefits of straighter teeth
 * Parents & Teens
 * bright on®
 * App Support
 * Partner Network
 * Other frequently asked questions


SMILEDIRECTCLUB ALIGNERS

Does SmileDirectClub work?

Yes, SmileDirectClub absolutely works. We customize each treatment plan using
SmileOS™ – an innovative software that uses digital 3D rendering and our data
from more than 1.5 million aligner treatment plans. With this advanced platform,
SmileDirectClub’s network of state-licensed dentists, orthodontists, and doctors
can treat more patients, predict tooth movements with more precision, and better
visualize our Club members’ results. Our at-home aligner kits provide a
convenient option for reliable and affordable treatment.



During treatment, our dental experts are with you every step of the way, using
regular virtual Smile Check-ins™ to track your progress. Our Customer Care team
is available 24/7 via text, video chat, email, or phone to answer your
questions, no matter how small – so we always know exactly how you and your
smile are doing.



And when we say SmileDirectClub works, we’re so confident about our custom
treatment plans that we guarantee your smile for life.

SmileDirectClub treatment is backed by our Lifetime Smile Guarantee™. Terms and
conditions apply. See SmileDirectClub.com/guarantee for details. 

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We’re fully committed to helping you get – and keep – a smile you love. Our
Lifetime Smile Guarantee™ means we’ll work with you before, during, and after
treatment to ensure you get the results you want – at no additional cost to you.



Still unsure? Read SmileDirectClub reviews from our satisfied customers.

What are SmileDirectClub aligners?

Our aligner treatment includes several sets of tight-fitting, custom-made,
BPA-free clear plastic trays that safely and gradually shift your teeth into
their desired position. 100% of our aligners are custom-made in America at our
state-of-the-art 3D printing facility. They're designed with Comfort Sense™
technology, using soft, medium, and firm plastics that are smooth and won't
irritate your cheeks or gums like braces do. And our aligners don't require you
to have buttons or brackets glued to your teeth, as Invisalign aligners often
do.

How does SmileDirectClub work?

SmileDirectClub straightens your smile using a series of clear aligners that
safely shift your teeth according to your unique, doctor-directed treatment
plan. All of your aligners are 100% custom-made just for you in America’s
largest FDA-cleared clear aligner manufacturing facility. Each aligner will make
slight adjustments to tooth position, a process that is mapped out in advance
with our proprietary state-of-the-art Smart Sculpt™ technology and approved and
prescribed by a state-licensed dentist or orthodontist.



We ship your aligners within 2-3 weeks, directly to you, all at once, so you
don’t have to make monthly office visits. This allows us to offer clinically
safe and effective treatment for 60% less than braces and Invisalign

“60% less than braces and Invisalign” based on Single Pay vs. avg. fees (incl.
diagnostics and exams) for braces or Invisalign treatment, as reported in nat’l
surveys of dentists and orthodontists. Comparison does not include added costs,
such as retainers, and is limited to mild-to-moderate teeth correction, as
braces and Invisalign may treat additional issues.

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 with no hidden costs or fees.



SmileDirectClub is committed to getting you a smile you love, for life. With
our Lifetime Smile Guarantee™, if you feel your smile isn’t working out –
during, or at any point after, treatment – we’ll make it right, at no additional
cost to you.

SmileDirectClub treatment is backed by our Lifetime Smile Guarantee™. Terms and
conditions apply. See SmileDirectClub.com/guarantee for details. 

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What are SmileDirectClub aligners made of?

Our aligners are made with BPA-free plastic that feels smooth and comfortable
and won't irritate your cheeks and gums like traditional metal braces often do.
We use Comfort Sense™ technology to design the soft, medium, and firm aligner
plastics that help safely and gradually move your teeth.

Are attachments or buttons required to move teeth with SmileDirectClub aligners?

No. Unlike Invisalign, we don't require the use of attachments or buttons, which
are generally considered unsightly and uncomfortable.

How do I know if I’m right for SmileDirectClub clear aligners?

Every SmileDirectClub order begins with a free Smile Assessment, then a
from-home impression kit or free in-person 3D scan to determine if
SmileDirectClub aligners are right for you. Our aligner treatment plans are
designed for mild-to-moderate teeth correction, including treating space between
teeth, crowding, rotations, and some bite correction.

How long do I need to wait after having my wisdom teeth removed before I can
start with SmileDirectClub?

Typically, you will need to wait six weeks after having your third molars (or
wisdom teeth) extracted before starting with SmileDirectClub. If your dentist or
surgeon feels it’s safe, you may be able to start earlier with a signed release
form from their office.

What if I still have my wisdom teeth?

If your dentist has recommended removal of wisdom teeth, then please follow that
direction. If not, you can purchase our from-home impression kit or book a free,
in-person 3D scan, and a state-licensed dentist or orthodontist will review your
smile for you. And if they determine that SmileDirectClub aligner treatment
isn’t right for you, we'll refund the cost of your impression kit.

Am I a candidate for SmileDirectClub if I have an implant?

Our aligners can work for people with implants. You can purchase our from-home
impression kit or book a free in-person 3D scan, and the state-licensed dentist
or orthodontist assigned to you will assess your smile and determine if
SmileDirectClub aligners are the best fit for you. And if they determine that
SmileDirectClub aligner treatment isn’t right for you, we'll refund the cost of
your impression kit.

Can I use SmileDirectClub aligners if I have missing teeth?

Our aligners can work for people who have missing teeth. You can purchase our
from-home impression kit or book a free 3D scan, and the state-licensed dentist
or orthodontist assigned to you will assess your smile and determine if
SmileDirectClub aligners are the best fit for you and if they determine that
SmileDirectClub aligner treatment isn’t right for you, we'll refund the cost of
your impression kit.


SMILEDIRECTCLUB NIGHTTIME ALIGNERS™

Is treatment with SmileDirectClub Nighttime Aligners™ safe?

Treatment with Nighttime Aligners™ is a safe and effective path to a straighter
smile. As with any aligner treatment plan, you should follow your prescription
from your state-licensed dentist or orthodontist of 10 continuous hours of wear
per night. While the average Nighttime Aligners™ treatment time may be longer
than the average 22 hour wear aligner treatment time, this discreet and flexible
alternative will safely achieve your desired results.

How are SmileDirectClub Nighttime Aligners™ different from SmileDirectClub’s
22-hour aligner treatment plan?

Treatment plans using Nighttime Aligners™ provide a more discreet, flexible
option for people with mild to moderate spacing and crowding issues. They'll
safely straighten your teeth with at least 10 hours of continuous wear each
night.

Our 22-hour-a-day aligner therapy is a faster option for people wanting a
straighter smile in time for an event like a graduation or a wedding. They are
worn 22 hours per day, and you can typically see results in as little as 4-6
months.

“As little as 4 months” claim is based on the number of 22 hour wear customer
orders (approx. 65%) with treatment plans that are 4 months or less.

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All our aligners are made with Comfort Sense™ technology, which safely and
gradually moves your teeth with our soft, medium, and firm plastics. They're
BPA-free, they're made in America, and they have a natural-looking matte finish.

Will my teeth move more slowly because I'm only wearing aligners at night?

All our aligners are custom-made with Comfort Sense™ technology to provide the
best fit. Each treatment plan is overseen by a state-licensed dentist or
orthodontist, who prescribes an individualized schedule for every Club member.
Nighttime Aligners™ are worn at least 10 continuous hours per night. That’s
compared to the 22 hours of daily wear time for SmileDirectClub aligners. The
tradeoff is that Nighttime Aligners™ average treatment time is 10 months

“10 months” claim is based on the number of 10-hour nighttime wear customer
orders (approx. 95%) with treatment plans that are 8-12 months.

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vs. 4-6 months

“As little as 4 months” claim is based on the number of 22 hour wear customer
orders (approx. 65%) with treatment plans that are 4 months or less.

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for aligners worn around the clock.

Is SmileDirectClub the only company to offer Nighttime Aligners? 

No. However, our Nighttime Aligners™ were the first on the market that could be
safely worn for only 10 continuous hours per night. We introduced them knowing
that many people would find it more convenient to straighten their teeth while
they slept.

Why should I try SmileDirectClub Nighttime Aligners™?

There are 3 key reasons to take advantage of SmileDirectClub’s Nighttime
Aligners™:

 * Convenience: You can get a smile you'll love while only wearing aligners for
   10 continuous hours per night.

 * Affordability: Our Nighttime Aligners™ cost 60% less than braces and
   Invisalign
   
   “60% less than braces and Invisalign” based on Single Pay vs. avg. fees
   (incl. diagnostics and exams) for braces or Invisalign treatment, as reported
   in nat’l surveys of dentists and orthodontists. Comparison does not include
   added costs, such as retainers, and is limited to mild-to-moderate teeth
   correction, as braces and Invisalign may treat additional issues.
   
   3
   with no hidden costs or fees.

 * Accessibility: If you have a career or lifestyle that makes it difficult to
   wear aligners during the day, you now have the flexibility to focus on
   straightening your teeth only at night. 



Nighttime Aligners™ provide a more discreet, flexible teeth straightening
solution if you can't commit to 22 hours of daily wear. They're safe and very
discreet to wear because you only wear them at night and while you sleep.


IMPRESSION KIT & 3D IMAGE PROCESS

How do I choose between an impression kit and a in-person 3D scan?

An in-person 3D scan can be done at any SmileShop. During a 30-minute
appointment, a SmileGuide will make a 3D image of your smile that they'll send
directly to our lab so a dental professional can get started on designing your
custom treatment plan. SmileShops are located across the country – find one near
you on our Locations page. If you’re not near a SmileShop, or if you’d rather
get started in the comfort of your own home, an easy-to-use impression kit may
be right for you. Simply use the kit to take impressions of your smile, then
send it back to us. Return shipping is free. Just drop your completed kit in the
mail.

Where can I buy an impression kit?

You can purchase an impression kit for $59 here.

Is the cost of my impression kit refundable?

Yes. Our 30-Day Money-Back Promise is designed to ensure your satisfaction.
We’ll refund the cost of your impression kit if your assigned dentist or
orthodontist determines our aligners aren’t a fit for you. Simply reach out to
CustomerCare@SmileDirectClub.com.

What if I make a mistake on my impressions?

No worries. If our lab receives distorted impressions that prevent them from
making accurate aligners, we'll send you a free retake kit.

Can someone walk me through using the impression kit?

Yes! Our Customer care team is available 24/7 via phone, email, and chat to
answer any and all of your impression kit questions. Give us a call at
1-800-848-7566 or contact us here. You can also watch our training video here.

What is a SmileShop?

It’s your first step to getting a smile you’ll love. During your visit, a
SmileGuide will take a 3D image of your current smile. That image will be sent
to a state-licensed dentist or orthodontist in our network who will review your
results and, if they determine our aligners are a fit for you, prescribe your
treatment plan. The SmileGuide will be there to answer any questions you have,
and you can expect the visit to last about 30 mins. And you'll go home with free
bright on® teeth whitening so you can start improving your smile right away .

Where are SmileShops located?

Our SmileShops are located across North America as well as in a number of
countries worldwide. For a list of shops, visit our Locations page.

How do I schedule a scanning appointment?

Simply book a visit on our Locations page. You’ll be offered a few dates and
times to choose from, and our team will follow up to confirm your scheduled
appointment.

What happens if I am late for my appointment?

Life happens – we understand. Please call us at 1-800-688-4010 and let us know
when we can expect you to arrive at the SmileShop. We'll do everything in our
power to work you into the schedule.

What if I need to reschedule my appointment?

Give us a call at 1-800-688-4010 at least 24 hours before your appointment time
to reschedule your appointment and avoid a cancellation fee.

How long does the scan take?

About 20 to 30 minutes, give or take.

How does the scanning technology work?

Our SmileGuides use a highly accurate 3D optical camera to capture a digital map
of your smile, including your teeth and gumlines. This 3D image helps your
prescribing dentist or orthodontist determine if our aligners are a fit for your
smile, and allows us to create your personalized treatment plan using Smart
Sculpt™ technology.

What are the SmileGuide's qualifications?

SmileGuides are trained to efficiently and accurately capture a 3D image of your
smile. Many of our SmileGuides are registered dental assistants, dental
hygienists, or home health aides. We actively monitor and evaluate the quality
of their work – including your experience. Our SmileGuides can answer any
questions you have about our service, process, and technology, as well as most
questions about straightening your smile using SmileDirectClub aligners.

What if I can’t or don’t want to go to a SmileShop?

That’s no problem at all. We also offer an easy-to-use, from-home impression kit
that includes an online photo assessment and dental impressions.


TREATMENT PROCESS

Does a licensed dentist or orthodontist review my case?

Yes. Every Club members clear aligner treatment plan is doctor-directed and
doctor-managed from start to finish.

Can I view what my expected results will be after treatment is completed?

Yes, after we receive your impressions or 3D image, we create a custom treatment
plan which shows a before and after 3D visualization of how your teeth will move
with treatment. Your treatment plan can be viewed in your account.

How long is the typical treatment process?

SmileDirectClub aligners move all teeth simultaneously, distributing force
equally across your entire mouth. The majority of SmileDirectClub’s treatment
plans are 4-6 months.

“As little as 4 months” claim is based on the number of 22 hour wear customer
orders (approx. 65%) with treatment plans that are 4 months or less.

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Smart Sculpt™ technology allows us to carefully plan the coordinated movements
of every tooth, for a more precise, doctor-prescribed treatment plan that safely
and efficiently delivers a smile you’ll love.

Can I use SmileDirectClub aligners on only my upper or lower teeth?

It’s possible. Your state-licensed dentist or orthodontist will decide what is
the safest and best treatment option for you.

How do I use my Movemints?

Movemints help you seat the aligners on your teeth. After you insert your
aligners, simply put a Movemint between your teeth, and chew as if it were a
piece of gum. Use your Movemints for 10–15 minutes at a time, 2–3 times per day.

Why don’t my aligners cover my molars?

Our goal is to make your custom aligners the appropriate size to realign your
smile while being as unobtrusive as possible. Your aligners should cover at
least one third of each molar.

How often should I wear my aligners?

Wear your aligners as directed by your prescribed treatment plan. Take them out
for eating and drinking.

Will my teeth hurt during treatment?

Much like the days after a good workout at the gym, most people experience some
tooth soreness for a few days after wearing new aligners. This is perfectly
normal. It is a sign that your aligners are working, gently moving your teeth to
their final destination. This soreness should gradually go away after the first
few days of wearing new aligners. If the pain doesn't go away, contact our
customer care team at 1-800-848-7566

Are there any visits to a dental office during treatment?

Aside from their regular dental cleanings, most Club members don't need to make
any additional visits to a dental office during their aligner treatment.

What happens if I lose an aligner?

We know that mistakes happen, which is why it’s important to always keep your
previous aligner sets. Give our customer care team a call at 1-800-848-7566 so
we can understand where you are in your smile journey and our dental team can
provide the best solution for you. Your treating doctor and our dental team may
advise you to wear your last set of aligners or to move on to the next set. Your
first replacement is free. Subsequent replacement aligners may be subject to a
$99 surcharge depending on the circumstances.

What happens after my aligner treatment is complete?

Protect your investment! We strongly recommend you safeguard your new smile with
our custom-fit SmileDirectClub retainers. Without retainers, teeth have a
tendency to shift back to their original positions. Keep them from moving back
with our custom-fit retainers. One set costs $99 and is available to purchase
toward the end of your treatment. Call our customer care team at 1-800-848-7566
about 4–5 weeks before you finish your treatment plan to place your order.

How do I preserve my new smile after treatment?

As with any orthodontic treatment, you'll need regular retainer wear to maintain
your new smile. For the first 2 weeks after your smile treatment, you'll wear
your retainers 24 hours a day (except for eating and drinking). After that,
you'll wear them only while you sleep.

We stand behind your smile for life with our Lifetime Smile Guarantee™. As long
as you stay current on your retainers, ordering 2 sets per year and wearing them
as prescribed, we’ll provide an aligner touch-up per year at no cost to you if
your teeth move out of alignment.

How do I change my email or mailing address on file?

Making changes to your account information is easy. Log in to your account on
our website or call us at 1-800-848-7566 to update your shipping address, email,
phone number, or credit card on file. We’re happy to help you keep your contact
information current.

Does my purchase include free teeth whitening?

Yes, all customers receive complimentary bright on® teeth whitening so you can
brighten your smile while you straighten it.

How can I keep track of when to change my aligners?

You can keep track of your aligners by logging into your account on our website.
Once at your dashboard, simply enter the date on which you start wearing your
first set of aligners and we’ll send you reminders to change to the next set.

You can log in to see when you’re scheduled to change to your next set, which
aligner you should be wearing, and how many days and aligners you have left in
your treatment plan. If you ever get off course because of a vacation or
forgetting to wear your aligners, you can always reset your dashboard by
clicking the Get Back on Track button.


PRICING

What's the Lifetime Smile Guarantee™?

SmileDirectClub is committed to getting you the smile you’ll love, for life.
With our Lifetime Smile Guarantee™, if you feel your smile isn’t working out –
during, or at any point after – treatment, we’ll make it right, at no additional
cost to you.

In the first 30 days of treatment: If you decide that clear aligners aren’t for
you within the first 30 days of receiving them, we’ll provide a full refund
(shipping costs not included). Simply ship your remaining aligners back to
SmileDirectClub. This 30-day money-back promise is part of our Lifetime Smile
Guarantee™.

In the middle of treatment: Your regular virtual Smile Check-ins™ are designed
to track your progress. If you feel like something’s not right, or you’re not
getting the results you expect, contact our Dental Care team. They will evaluate
your treatment plan to determine if an aligner touch-up (more aligners) is
necessary. If it is, we’ll create and ship new aligners, at no cost to you.

If you decide that clear aligners aren’t for you, outside of the first 30 days,
you can still return your unused aligners for a prorated refund (based on the
percentage of aligners returned unopened and unused). Please note: You are
responsible for shipping costs when returning aligners.

After treatment: As long as you replace your SDC retainers once every 6 months
and wear them as prescribed, we’ll provide up to 1 aligner touch-up per year, at
no additional cost.

How much does SmileDirectClub cost?

Start with an $18 from-home impression kit (free after return) or a free 3D scan
at a SmileShop. Next, we offer two convenient payment options. Option 1 is
Single Pay. Make a one-time payment of $2050 – that’s 60% less than braces and
Invisalign

“60% less than braces and Invisalign” based on Single Pay vs. avg. fees (incl.
diagnostics and exams) for braces or Invisalign treatment, as reported in nat’l
surveys of dentists and orthodontists. Comparison does not include added costs,
such as retainers, and is limited to mild-to-moderate teeth correction, as
braces and Invisalign may treat additional issues.

3
– with no hidden costs or fees. Option 2 is SmilePay™. Make a $250 down payment
followed by monthly payments of $89/month for 26 months ($2564 total). APR
varies by state. See financing details for your state. There are no credit
checks or forms to fill out, so there is 100% approval after your down payment
is processed.

You may be eligible for coverage from your insurance company. Use the instant
eligibility tool on our Insurance page to find out exactly how much your
provider will cover.

To maintain your new smile, you should purchase retainers. SmileDirectClub
retainers cost $99 per set.

Visit our Pricing page to learn more.

What forms of payment are accepted?

We accept all major credit cards (Visa®, Mastercard®, American Express®, and
Discover®), as well as HSA, FSA, and CareCredit.

Do you offer an affordable payment plan?

Yes! Unlike Invisalign or traditional braces, SmileDirectclub offers financing
with 100% approval. With SmilePay™, you make a down payment of $250 and then
convenient monthly payments of just $89/month for 26 months ($2564 total). There
are no credit checks or forms to fill out, so there is 100% approval after your
down payment is processed. However, if you pay in one single payment, you can
get your new smile for just $2050.

Can I pay off my SmilePay™ early?

Yes! Call 1-800-848-7566 and we'll be happy to help you process your payment for
the remaining balance.

Are SmileDirectClub aligners covered by insurance?

Yes, you may be eligible for coverage from your insurance company. Use the
instant eligibility tool on our Insurance Page to find out exactly how much your
provider will cover. In most cases, SmileDirectClub will coordinate payment
directly with the insurance company, so you only pay the balance of what you owe
after insurance coverage is applied to your total treatment cost. There are some
cases where your insurance company may require that you pay the total balance of
your aligner treatment before applying for reimbursement through them. If so, we
will provide the forms you need to file your reimbursement claim with your
insurance provider.

Does SmileDirectClub accept HSA or FSA?

Yes, we accept both. Simply process your HSA/FSA debit card (Visa®, Mastercard®,
or Discover®) as you would any credit or debit card.

Does SmileDirectClub accept CareCredit?

Yes. Just call 1-800-688-0450 and we'll help process your order.

What is the 30-Day Money Back Promise?

Getting started with SmileDirectClub aligners is completely risk-free. Our
30-Day Money-Back Promise is designed to let you experience your aligners to
ensure your satisfaction. If you decide SmileDirectClub aligners are not for you
within the first 30 days, we’ll refund the full cost.

Impression kit We’ll refund the cost of your risk-free impression kit if your
assigned dentist or orthodontist determines our clear aligners aren’t a fit for
you.

Aligners If you’re within the first 30 days and you’re not happy for any reason,
you can return your unused SmileDirectClub aligners, and all payments you’ve
made for them will be refunded. The 30-day time period begins the day your
aligners are delivered to you and you've register them online in your account.

If you’re past the initial 30-day window and are not happy with your treatment,
you can also return your unused SmileDirectClub aligners for a prorated refund
for all unopened and unused aligners.

It’s that simple, and we’re that confident. But please note, you’re responsible
for any shipping charges when returning your aligners.

Can I combine discounts or offers on my impression kit or scan and treatment
purchases?

Sorry, but no. You can only use one promo code per purchase.

What is Single Pay?

Single Pay is our simplest payment option, with the best overall value and
lowest price. By making a one-time payment of $2050, you save up to $514 over
other payment options.

What is SmilePay™?

SmilePay™ is our convenient monthly payment option. All you need to get started
is a low down payment of $250. There are no credit checks or forms to fill out,
so there is 100% approval after your down payment is processed. Then, we'll
charge your credit card, HSA, or FSA $89/month or less for 26 months ($2564
total).

If you are not ready to make your down payment, don't worry! Let us help you
save up for a new smile. Start saving today and earn $50 towards your down
payment without fees, debt, or credit.

What is HFD?

HFD is our financing partner. HFD requires a $250 down payment and less than $89
per month for 26 months ($2564 total). If you have questions about HFD
financing, call 1-800-688-4010.


LIFETIME SMILE GUARANTEE™

What's the Lifetime Smile Guarantee™?

SmileDirectClub is committed to getting you the smile you’ll love, for life.
With our Lifetime Smile Guarantee™, if you feel your smile isn’t working out –
during, or at any point after – treatment, we’ll make it right, at no additional
cost to you.

In the first 30 days of treatment: If you decide that clear aligners aren’t for
you within the first 30 days of receiving them, we’ll provide a full refund
(shipping costs not included). Simply ship your remaining aligners back to
SmileDirectClub. This 30-day money-back promise is part of our Lifetime Smile
Guarantee™.

In the middle of treatment: Your regular virtual Smile Check-ins™ are designed
to track your progress. If you feel like something’s not right, or you’re not
getting the results you expect, contact our Dental Care team. They will evaluate
your treatment plan to determine if an aligner touch-up (more aligners) is
necessary. If it is, we’ll create and ship new aligners, at no cost to you.

If you decide that clear aligners aren’t for you, outside of the first 30 days,
you can still return your unused aligners for a prorated refund (based on the
percentage of aligners returned unopened and unused). Please note: You are
responsible for shipping costs when returning aligners.

After treatment: As long as you replace your SDC retainers once every 6 months
and wear them as prescribed, we’ll provide up to 1 aligner touch-up per year, at
no additional cost.

How do I return my aligners?

Follow these steps to return your aligners:

 1. To ensure a full refund, make sure to return your unused aligners, in their
    original bags, within 30 days of receiving them.

 2. Please note, you are responsible for shipping costs. We recommend using a
    trackable carrier such as FedEx or UPS. This way, even if a shipment is lost
    in transit, we can process your refund.

 3. For address and further information, call 1-800-848-7566.







What is the 30-Day Money Back Promise?

Getting started with SmileDirectClub aligners is completely risk-free. Our
30-Day Money-Back Promise is designed to let you experience your aligners to
ensure your satisfaction. If you decide SmileDirectClub aligners are not for you
within the first 30 days, we’ll refund the full cost.

Impression kit We’ll refund the cost of your risk-free impression kit if your
assigned dentist or orthodontist determines our clear aligners aren’t a fit for
you.

Aligners If you’re within the first 30 days and you’re not happy for any reason,
you can return your unused SmileDirectClub aligners, and all payments you’ve
made for them will be refunded. The 30-day time period begins the day your
aligners are delivered to you and you've register them online in your account.

If you’re past the initial 30-day window and are not happy with your treatment,
you can also return your unused SmileDirectClub aligners for a prorated refund
for all unopened and unused aligners.

It’s that simple, and we’re that confident. But please note, you’re responsible
for any shipping charges when returning your aligners.

How do I know if I’m eligible for the Lifetime Smile Guarantee™?

To remain eligible for the Lifetime Smile Guarantee™, follow these steps.

During treatment:

 1. Register your aligners when you receive them, either online in your account
    or in our mobile app

 2. Wear your aligners for the prescribed amount of time

 3. Complete your regular virtual Smile Check-ins

 4. Stay up-to-date on payments

After treatment:

 1. Stay current on SDC retainer purchases (every 6 months)

 2. Wear your retainers every night as prescribed



I’ve completed treatment, but think I might need a little extra help to achieve
my desired smile. What should I do?

During treatment, teeth can sometimes be stubborn and not shift as expected.
This is completely normal. In fact, it’s why your dentist or orthodontist
conducts regular check-ins to track your progress.

When an adjustment might be needed, our dental team flag this for your treating
doctor who will then review and approve a modified treatment plan. When
an aligner touch-up is needed and the new treatment plan has been approved and
prescribed by your doctor, we will create and ship new aligners, at no cost to
you, so you don’t miss a beat.

If you’re unsure about asking for a touch-up, please contact us via chat, phone
call, or email to speak with our dental team.

How do I know if I’m eligible for an aligner touch-up?

You could be eligible for an aligner touch-up if you:

 1. Wear your aligners as prescribed throughout your smile plan, except when
    eating or drinking anything other than cool water.

 2. Register your aligners at SmileDirectClub.com/login.

 3. Respond to each regular Smile Check-in™ from your doctor by sending an email
    with the requested photos.



How do I request an aligner touch-up?

During treatment, if you’re concerned your teeth aren’t moving as expected,
please contact us via chat, phone call, or email to arrange a Smile Check-in™
with our dental team. Share your concerns with our team and ask about an aligner
touch-up. They will evaluate your plan and if it’s decided an aligner touch-up
is needed, we will create and ship new aligners, at no cost to you.

I missed a check-in (or forgot to register my aligners or order retainers), and
I’m not sure my Lifetime Smile Guarantee™ is still in effect. Is there anything
I can do to become eligible again?

Things come up. We get it.

If you are currently in treatment, you will become eligible again as long as
you:

 1. Check in your aligners (check your email or the app to do this)

 2. Complete your future Smile Check-ins™ (via email or our app)

 3. Are current on your payments

 4. Purchase retainers after treatment, replace them every 6 months and wear
    them as prescribed



If you just finished treatment, you can become eligible again as long as you:

 1. Are current on your payments

 2. Replace retainers every 6 months and wear them as prescribed



If you’re unsure whether you’re eligible, contact us to find out.

I completed treatment over 30 days ago, why am I not eligible?

Currently the Lifetime Smile Guarantee™ is for new Club members, Club members
currently in treatment, and Club members who have finished treatment within the
past 30 days.

Are my results guaranteed?

Yes. You can expect the results you achieve at the end of your Smile Journey™ to
reflect those you saw in your original doctor-approved treatment plan. Of
course, just like any other clinical treatment, your plan may need some
adjustments along the way. This is completely normal. That’s why your plan is
doctor-directed, and that’s why our Lifetime Smile Guarantee™ includes aligner
touch-ups, at no additional charge.


HEALTH BENEFITS OF STRAIGHTER TEETH

Are straighter teeth really healthier teeth?

Yes, straighter teeth deliver definite health benefits. Since they’re easier to
clean and floss than crooked, crowded teeth, having a straighter smile reduces
your chances of tooth and gum disease. And since misaligned teeth are more
susceptible to chipping and other wear and tear, straighter teeth can also last
longer.

Can straighter teeth improve my overall health?

Yes. Straighter teeth are easier to clean, which contributes to overall good
dental health. Poor dental health has been linked to heart disease, stroke,
kidney issues, and more. So having straighter teeth can significantly contribute
to better overall health.

Are there preventive healthcare benefits to straighter teeth?

Yes. Straighter teeth are easier to clean, leading to improved oral hygiene.
Poor oral hygiene, on the other hand, can result in oral infections, which
contribute to diseases like endocarditis, cardiovascular disease, and pneumonia.
So straightening your teeth can help you to avoid these health complications.


PARENTS & TEENS

How is SmileDirectClub so much less expensive than braces or Invisalign?

Our telehealth platform eliminates the office overhead that makes traditional
orthodontics costly. That’s how we’re able to provide doctor-directed teeth
straightening for 60% less than braces and Invisalign

“60% less than braces and Invisalign” based on Single Pay vs. avg. fees (incl.
diagnostics and exams) for braces or Invisalign treatment, as reported in nat’l
surveys of dentists and orthodontists. Comparison does not include added costs,
such as retainers, and is limited to mild-to-moderate teeth correction, as
braces and Invisalign may treat additional issues.

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with no hidden costs or fees guaranteed for life.

SmileDirectClub treatment is backed by our Lifetime Smile Guarantee™. Terms and
conditions apply. See SmileDirectClub.com/guarantee for details. 

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We took out the markup that happens along the way by shipping our aligners
directly to you, and passing the savings on to you. Doing this has allowed us to
help over 1.5 million people get a smile they love. Learn more.

Why are your treatment times so short?

We've pioneered new technologies and innovations that result in shorter
treatment times, allowing our Club members to straighten their teeth in as
little as 4-6 months.

“4-6 months” claim is based on the number of 22 hour wear customer orders
(approx. 95%) with treatment plans that are 4, 5, or 6 months.

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Our network of dentists and orthodontists use Smart Sculpt™ technology to
carefully plan the coordinated movements of every tooth, as well as Comfort
Sense™ technology to move Club members through soft, medium, and firm plastic
aligners in a proprietary aligner progression plan. Our telehealth platform
allows us to monitor your treatment regularly via convenient virtual check-ins,
and offer you 24/7 access to our Dental Care team — so you and your teen can get
immediate answers to any treatment questions or issues (rather than being
limited to monthly in-office orthodontist visits). And we put the knowledge
we've gained straightening over 1.5 million smiles into making your teen's
treatment as efficient as possible.



All of this is how we deliver precision teeth straightening on a schedule your
teen will love.

Are SmileDirectClub aligners covered by insurance?

Yes, you may be eligible for coverage from your insurance company. Use the
instant eligibility tool on our Insurance Page to find out exactly how much your
provider will cover. In most cases, SmileDirectClub will coordinate payment
directly with the insurance company, so you only pay the balance of what you owe
after insurance coverage is applied to your total treatment cost. There are some
cases where your insurance company may require that you pay the total balance of
your aligner treatment before applying for reimbursement through them. If so, we
will provide the forms you need to file your reimbursement claim with your
insurance provider.

What happens if there’s a dental issue during treatment? 

Simply connect with our Dental Care team — they're available 24/7 via video,
text chat, email or phone. They'll be able to advise you on any concerns you may
have during treatment without any in-office visits.

What happens if my teen loses an aligner? 

We understand that mistakes happen. For starters, give our Customer Care team a
call at 1-800-688-4010 so we can understand where your teen is in their Smile
Journey™. Then our dental team can provide the best recommendation for your
teen's care based on their unique situation. Their treating doctor and our
dental team may advise your teen to wear their last set of aligners or to move
on to the next set. If we determine your teen needs a replacement aligner, we
will send you the first set for free. Subsequent replacement aligners may be
subject to a $99 surcharge depending on the circumstances. Either way — give us
a call and we’ll work with you to develop the best path forward for your teen's
treatment.

Can I use my HSA/FSA to cover the cost of SmileDirectClub?

Yes, we accept both! Simply process your HSA/FSA debit card (Visa, Mastercard,
or Discover) like you would any credit or debit card.







What am I paying for, and how much does it cost? Are there hidden fees?? Are
there any shipping charges??

With SmileDirectClub, your teen will receive a customized aligner treatment
plan, professional dental oversight, 24/7 access to our Customer care team, free
bright on® premium teeth whitening, and our Lifetime Smile Guarantee™. There are
no hidden fees with SmileDirectClub. Make a one-time payment of $2050, which is
60% less than braces and Invisalign.

“60% less than braces and Invisalign” based on Single Pay vs. avg. fees (incl.
diagnostics and exams) for braces or Invisalign treatment, as reported in nat’l
surveys of dentists and orthodontists. Comparison does not include added costs,
such as retainers, and is limited to mild-to-moderate teeth correction, as
braces and Invisalign may treat additional issues.

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You can also choose to pay over time through SmilePay™ with a down payment of
$250, plus $89/month or less a month for 26 months ($2564 total). There are no
credit checks or forms to fill out, so there is 100% approval after your down
payment is processed. At the end of treatment, be sure to preserve your teen’s
new smile with custom-made retainers that cost $99 a set. As long as your teen
replaces their SDC retainers once every 6 months and wears them as prescribed,
we’ll provide an aligner touch-up per year as needed, at no additional cost, for
life. That’s our Lifetime Smile Guarantee™.

Is there another payment option besides SmilePay™ and the pay-at-once option?

Not at this time. But with SmilePay™, you'll make a down payment of $250 and
convenient monthly payments of $89/month or less a month for 26 months ($2564
total). There are no credit checks or forms to fill out, so there is 100%
approval after your down payment is processed. Plus, you’ll have the option to
pay in full at any time – just call 1-800-688-0450, and we’ll process your
payment for the remaining balance. Additionally, we accept CareCredit – just
call 1-800-688-0450, and we’ll process your payment.

Do you have a family plan or discounts for buying multiple sets of aligners for
multiple children?

Not at this time. To learn about the latest offerings, please visit our Pricing
page.

How do I know which teeth straightening solution is best for my teen?

Your assigned dentist or orthodontist will determine which aligner treatment
plan is best for your teen.

Our SmileDirectClub aligners are a faster and more convenient option for teens
who want to complete their new smile in time for a special event – like
graduation or back-to-school photos. Worn for 22 hours of daily wear, they'll
help your teen achieve a straighter smile in as little as 4-6 months.

“4-6 months” claim is based on the number of 22 hour wear customer orders
(approx. 95%) with treatment plans that are 4, 5, or 6 months.

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SmileDirectClub Nighttime Aligners™ are worn for 10 continuous hours each night.
They provide a more flexible solution for teens who don’t want to commit to 22
hours of daily wear. Treatment takes an average of 10 months.

“10 months” claim is based on the number of 10-hour nighttime wear customer
orders (approx. 95%) with treatment plans that are 8-12 months.

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If you’re worried about your teen misplacing a set of aligners, Nighttime
Aligners™ provide the added bonus of never having to leave the house.

All our aligners are Made in America using Comfort Sense™ technology, and
constructed of BPA-free plastic with a natural-looking matte finish. All work
best for cases of mild to moderate spacing or crowding. All straighten teeth
without the use of buttons, attachments, or teeth filings. And unlike with metal
braces, your teen will be able to eat their favorite foods and maintain good
oral health habits like brushing and flossing without brackets in the way.

Is it safe for my teen to wear their aligners while they play sports or
instruments?

SmileDirectClub aligners can be worn with zero interference. They’re designed
using Comfort Sense™ technology and created from comfortable soft, medium, and
firm BPA-free plastics. For any sport where a mouthguard is recommended,
however, your teen should remove their aligners and reinsert them after gameplay
has ended. Additionally, while our aligners can be worn during the playing of
musical instruments, if your teen finds it affects their ability to play, the
aligners can be removed until your teen is finished playing.

What foods can my teen eat or not eat?

Because aligners are removable, there are no food restrictions. So long as your
teen removes their aligners before eating and drinking anything other than cool
water, they may eat whatever they want – even apples and popcorn. Be sure your
teen brushes and flosses after eating, before putting their aligners back in.

How does my teen clean and maintain their aligners?

Caution: Do not use hot water. It can damage the plastic in your aligners and
make them unwearable. Try these methods instead.

 1. smile spa™ Our smile spa is the first cleaner to combine ultrasonic
    vibrations and UV light to thoroughly clean all sorts of mouth gadgets –
    aligners, retainers, mouthguards, nightguards, TMJ appliances, water flosser
    tips, and even toothbrush heads. It kills 99% of odor-causing bacteria
    
    5 common odor-causing bacteria: S. aureus, P. aeruginosa, S. mutans, P.
    loesheii, F. nucleatum.
    
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    with two 5-minute cleaning cycles. The durable, stainless steel reservoir is
    large enough to clean multiple items at once. Just add water or combine with
    one of our universal cleaning tablets for a minty-fresh clean.

 2. Soap and water Squeeze a bit of gentle liquid soap into a cup of warm water
    and mix to form suds. Soak your aligners in the soapy water for 30 minutes,
    then rinse thoroughly in cool water.

 3. Vinegar and water Mix 1 part white vinegar to 3 parts warm water in a cup.
    Soak your aligners in the liquid for 20 minutes, then rinse thoroughly in
    cool water.

 4. Baking soda and water Mix a tablespoon of baking soda with ½ cup water. Soak
    your aligners for 60 minutes, then rinse thoroughly in cool water.

 5. Peroxide and water Mix equal parts hydrogen peroxide and warm water. Soak
    your aligners for 30 minutes, then rinse thoroughly in cool water.







Are aligners painful to wear?

SmileDirectClub aligners are custom-designed using Comfort Sense™ technology to
give your teen the best fit and feel during treatment. But similar to the muscle
soreness you might feel after trying a new sport or exercise for the first time,
most people experience some tooth soreness after wearing new aligners. It's
perfectly normal – a sign that your aligners are working. And just like with
exercise, there’s a payoff if your teen keeps wearing their aligners. Ensure
that your teen doesn't miss more than one day of continuous wear, so their teeth
don't begin to shift back. If the pain doesn't go away, contact our Customer
care team at 1-800-848-7566.

Do you offer retainers?

Yes, and we strongly recommend you purchase them to safeguard your teen’s new
smile. Our custom-fit retainers lock your teen's smile in place, so their teeth
don’t shift again. One set (upper and lower) costs $99, and your teen will wear
them at night. Place your retainer order here about 4–5 weeks before your teen
finishes their treatment plan. At SmileDirectClub, we stand behind your smile
for life. As long as you replace your SDC retainers once every 6 months and wear
them as prescribed, we’ll provide an aligner touch-up per year as needed, at no
additional cost. That’s our Lifetime Smile Guarantee™.

Can we talk to my teen’s dentist remotely?

You’re welcome to connect with your treating doctor through our telehealth
platform. Our Dental Care team is accessible via chat, video, email or phone,
24/7/365. Using our remote telehealth platform, you will have regular Smile
Check-ins™ with your dentist or orthodontist as well. We’ll be with you every
step of the way.

Does my teen need to have their wisdom teeth out?

Each orthodontic case is unique and different. If your teen’s regular dentist
has recommended removal of their wisdom teeth, then please follow that direction
before beginning aligner treatment.

Is there a midpoint check-in with a dentist, and if so, what can we expect
during that check-in?

Your teen will receive regular reminders for Smile Check-ins™ with their doctor
via our telehealth platform or the app, so their progress can be monitored.
During that time, you’ll provide pictures of your teen wearing their aligners so
your prescribing doctor can evaluate fit and movement. The doctor will make sure
your teen is tracking to their custom treatment plan.

Do you fix complex bite or jaw issues?

SmileDirectClub aligners are designed for minor to moderate teeth correction
including gaps, crowding, rotation, and some bite correction. Braces can correct
more severe issues, including overbite, underbite, crossbite, or jaw disorders
like TMJ. Your assigned SmileDirectClub doctor will advise whether
SmileDirectClub aligner treatment is a good fit for your teen. If the doctor
deems that your teen’s case is too severe for SmileDirectClub aligner therapy,
we will give you a full refund and refer you to an orthodontic specialist in
your area who can help.

Why should I choose clear aligners over metal braces for my teen?

One of the benefits of clear aligners is that they can be easily removed, so
your teen can practice good oral health habits like flossing and brushing. Metal
braces often hinder that process for teens, and they struggle to keep up with
proper oral hygiene. Plus, SmileDirectClub aligners cost 60% less than braces
and Invisalign

“60% less than braces and Invisalign” based on Single Pay vs. avg. fees (incl.
diagnostics and exams) for braces or Invisalign treatment, as reported in nat’l
surveys of dentists and orthodontists. Comparison does not include added costs,
such as retainers, and is limited to mild-to-moderate teeth correction, as
braces and Invisalign may treat additional issues.

3
with no hidden costs or fees.

What happens if I’m not satisfied with the results?

If at the end of your teen’s treatment plan they have followed the treatment
guidelines and have not achieved a smile they love, please contact us via chat,
phone call, or email to arrange a Smile Check-in™ with our Dental Care team.
They'll evaluate your teen's plan and progress to determine if an aligner
touch-up is necessary. If it is, we’ll create and ship new aligners, at no cost
to you.

How do I prevent my teen from losing their aligners?

Encourage your teen to keep their aligner case in the same easily accessible
spot, and to always bring their case with them when they’re leaving home. They
can store their aligners in the case while eating or drinking and put them back
in their mouth once finished. If you’re traveling for an extended period of
time, be sure to pack your teen's next set of aligners, so they can switch them
while you’re away from home.

What is the right age to start straightening teeth?

Individuals must be at least 12 years old to begin treatment with
SmileDirectClub. Additionally, all permanent teeth must be present. For those
under the age of 18, a parent or guardian signature is required on the provided
medical and dental history form.

How do I follow my teen’s progress?

You can keep track of your teen’s treatment using our telehealth platform or the
SmileDirectClub app. On the dashboard, enter the date on which your teen starts
wearing their first set of aligners, then we’ll do the rest. You can log in to
see which aligners they should be wearing, when they’re scheduled to switch to
their next set, and how many days/aligners they have left in their treatment
plan. If your teen ever gets off course after taking a vacation or forgetting to
wear their aligners, just reset their dashboard by selecting the Get Back on
Track button.

How does my teen know when to switch their aligners?

When your teen receives their aligners, they should log in to their account at
SmileDirectClub.com/checkin, or on the SmileDirectClub app, to let us know
they’ve received them. We’ll send notifications when it’s time to switch to a
new set of aligners. They’ll also receive a prompt to upload progress pictures
so their assigned doctor can monitor their progress through our telehealth
platform. Using the dashboard will encourage teens to stay on track to get a
smile they’ll love by the end of their treatment plan.

Is there somewhere I can talk to other parents whose teens have gone through
SmileDirectClub treatment?

You don’t have to take our word for it – ask one of over 1.5 million Club
members who have achieved a new smile here. This Facebook group is not
affiliated with SmileDirectClub in any way, so we encourage you to join and ask
around.


BRIGHT ON®

What is bright on®?

bright on® is a full system of premium teeth whitening that gets your teeth to
their brightest bright. Our bright on® whitening gel gets teeth up to 9 shades
whiter in just 1 week,

Results when used as directed. Results may vary.

8
and contains the same enamel-safe whitening agent used by dentists – for a
fraction of the cost.

Compared to a professional in-office dentist treatment.

9
Whiten your teeth for 1 week – once in the morning and once in the evening, just
5 minutes each time, to achieve a brighter smile. After 1 week of teeth
whitening, your results will last 6 months.

How do I use bright on®?

Use it daily, morning and evening, for 1 week. Make sure to brush your teeth
before starting – it’ll help the teeth whitening absorb better. Remove the cap
and slowly twist the bottom of the pen until you see a droplet of gel form in
the brush. Using a circular motion, brush the gel on your 6 top and 6 bottom
front teeth. The gel will foam and penetrate your teeth. Continue to slowly
twist the bottom of the pen to dispense more gel as needed until your 6 top and
6 bottom teeth are covered. After 5 minutes, spit out the excess foam if needed
– but don’t rinse, eat, or drink for 20 minutes after you’re done with the
treatment. The teeth whitening formula will continue to absorb into your teeth.

How long does bright on® whitening last?

A 1 week supply of bright on® includes 4 pens (each pen contains 4
applications), and when used twice daily will get your teeth to their brightest
bright. The results last for up to 6 months.

Based on 1 full week treatment. Results may vary.

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How often can I use bright on®?

We recommend using a 1 week supply of bright on® once every 6 months.

What does the LED accelerator light do?

Enhance the power of your bright on® premium teeth whitening with the same type
of LED light technology used by dentists. This cool blue LED light activates our
Bright Boost™ formula to work even faster.

How do I use the LED accelerator light?

First brush your teeth, but don't floss. Open the bright on® premium whitening
pen and twist the bottom until a droplet of gel is visible on the brush. Using a
circular motion, brush the gel onto your 6 top and 6 bottom front teeth. Then
plug the LED light into your smartphone using the appropriate attachment, insert
it into your mouth, and wear it for up to 10 minutes. It’s normal for the gel to
foam on your teeth, and it’s harmless if you happen to swallow some. Once you're
finished, take the light out of your mouth and spit out any excess gel.

How do I clean the LED accelerator light?

Remove the detachable cables from the LED light to avoid damaging them. Using
lukewarm water, rinse and wipe off the mouthpiece. Allow the light to dry in a
well-ventilated place. Once dry, pack it into its plastic case.

Is bright on® vegan?

Yes, bright on® is vegan, gluten-free, soy-free, and lactose-free.

Can I use bright on® if I have fillings, bonding, or veneers?

Using teeth whitening with bonding or fillings can discolor your teeth. bright
on® does not whiten veneers.

Where can I buy bright on®?

You can purchase bright on® at Shop.SmileDirectClub.com. If you're on a mobile
device, select “Accessories” in the right-hand navigation panel of your screen.
If you're on a desktop, select “Accessories” in the top navigation bar.

Can I return bright on®?

If your bright on® is defective, give us a call at 800-681-0771. We'll process
your refund and send you a return shipping label so you can send the bright on®
back to us.


APP SUPPORT

Why can’t I find the SmileDirectClub app in my app store?

If you can’t find the app in your preferred app store, it’s possible that it’s
not yet available in your country. Currently, we’re only operating in the U.S.
(for iOS and Google Play) and UK (for iOS and Google Play). If you’re using a
Google account or Apple ID that’s based outside of these countries, you won’t
able to find the app. Know that as we continue to expand internationally, we’ll
continue to expand our app availability – so keep checking back. For further
information, please reach out to us at AppSupport@SmileDirectClub.com.



Why isn’t the SmileDirectClub app available for my device?

Since our app is supported by current approved devices, some older devices may
not support it. To confirm the compatibility of your device and operating
system, search the app description in your preferred app store – compatibility
requirements should be listed under “Information.” For further assistance,
please reach out to us atAppSupport@SmileDirectClub.com



Why is the app shutting down after I sign in?

Deleting and reinstalling the app should return it to full performance. First,
uninstall the app. Then, check the Applications list on your device to make sure
you’ve uninstalled all versions. Finally, reinstall the app from your preferred
app store. If this doesn’t resolve the issue, please reach out to us at
AppSupport@SmileDirectClub.com for further assistance.



Why is the app loading indefinitely after I sign in?

If you’re experiencing loading issues, first make sure you’ve downloaded the
latest version from your preferred app store. If you haven’t, uninstall the app,
then check the Applications list in your device to see that all versions have
been effectively uninstalled. Finally, reinstall the app. If this doesn’t
resolve the issue, please reach out to us at AppSupport@SmileDirectClub.com for
further assistance.



Why does the app keep logging off?

Because the app manages confidential information about you and your treatment,
it will automatically log you off weekly to keep that data secure. Just log back
in and know that we’re doing our best to safeguard your information.




PARTNER NETWORK

What is the value of offering SmileDirectClub in my practice?

SmileDirectClub can help you grow your practice at no additional cost and
without requiring extensive aligner experience. We provide increased access to
patients who might not otherwise pursue orthodontic treatment. SmileDirectClub
enables you to offer individuals a more accessible, convenient, and affordable
teeth straightening option.

What types of cases qualify for SmileDirectClub treatment?

SmileDirectClub treatment is designed for correcting mild-to-moderate crowding
and spacing, including rotations and some bite issues.

What types of information do you collect?

On behalf of our network of affiliated state-licensed dentists and
orthodontists, we collect photographs and 3D images of the patients’ teeth, as
well as their health and dental histories. This information is housed on our
proprietary telehealth platform for orthodontia and used by treating doctors to
assess candidacy for aligner therapy. If the doctor determines additional
information is needed, such as a perio clearance or an X-ray, they can request
it through the platform.

Do you require an in-person exam prior to treatment?

No; however, all SmileDirectClub customers must verify that they have visited a
dentist within 6 months of starting clear aligner treatment. Conducting an
in-person exam to meet this requirement is possible, but it is outside the scope
of services you provide as a Partner Network provider. If the SmileDirectClub
customer would like to establish a relationship with you as a treating provider,
we encourage you to follow your established new patient intake protocols.

What happens if one of my patients that I've referred to SmileDirectClub
contacts my practice with a SmileDirectClub medical or billing question?

You should refer your patient or any individual for whom you collected
information to SmileDirectClub. For those patients in your care who are also
SmileDirectClub customers, we recognize this is your patient and your reputation
- and both mean a lot to us. To be as responsive as possible, we offer 24/7
access to support from our Customer Care and Dental Care teams via phone, video
chat, email and social media to handle any questions SDC customers have about
their aligner treatment plan.



If your patient reaches out to you with questions regarding a touch-up to their
treatment plan (in other words, mid-course corrections or refinements), our
Dental Care team will be able to handle those conversations as well.



Of course, for any questions your patients have for you that are not
specifically related to their SDC aligner treatment, we defer to the
relationship you have established with your patients and your standards for
providing dental care.

What happens if they're not a good candidate for SmileDirectClub aligners?

While SmileDirectClub can help most people straighten their smiles, some cases
might be too complex. If our affiliated state-licensed dentists and
orthodontists determine our aligners cannot fix a smile, we'll let the
individual know and tell them to call you for a recommendation or referral to
another provider who can address their orthodontic concerns.

How do you handle a dental care need during treatment?

In addition to the 24/7 access that SDC customers have to our Customer Care and
Dental Care teams, their SmileDirectClub treating doctor will also conduct
regular virtual check-ins through our telehealth platform to ensure the patient
is progressing well through treatment. If our Dental Care team determines that
additional dental care is needed, we will have your patient call you for a
recommendation.

Who holds the liability for SmileDirectClub’s treatment and for addressing any
patient queries?

SmileDirectClub and its network of affiliated state-licensed dentists and
orthodontists are responsible for the provision of your patient's aligner
treatment, and it is our responsibility to address queries relating to aligner
treatment. We work diligently to ensure good outcomes. SmileDirectClub customers
have 24/7 access to our Customer Care and Dental Care teams. SmileDirectClub's
network of affiliated state-licensed dentists and orthodontists prescribe and
manage cases via our robust telehealth platform.

Does SmileDirectClub aligner therapy come with buttons, attachments,
cutouts/elastics, bite ramps, etc.?

No. SmileDirectClub aligners are designed to correct mild-to-moderate crowding
and spacing, which do not require these types of adjuncts to complete treatment.

What happens if my patient is not happy with their results?

SmileDirectClub has successfully helped more than 1.5 million people around the
world get a smile they love. We offer complimentary touch-ups, otherwise known
as refinements and mid-course corrections, as necessary throughout treatment.



If a SmileDirectClub customer is not happy for any reason within the first 30
days of treatment, they can return their unused custom-made clear aligners, and
all payments they've made for their aligners will be refunded.



Additionally, as part of our Lifetime Smile Guarantee™, customers who have
completed treatment and followed their treatment plan, but haven't achieved
their desired smile, can contact us to have their treating doctor re-evaluate
their results. If a re-evaluation is approved, they may be eligible for
additional aligners to continue their journey at no additional cost.



Finally, we stand behind our customers' smiles for life. As long as they stay
current on their retainer subscription from SDC and are wearing them as
prescribed, we'll provide aligner touch-ups at no additional cost. That's our
Lifetime Smile Guarantee.

What happens if an SDC customer loses an aligner and reaches out to me?

If a SmileDirectClub customer calls you about a lost or damaged aligner, have
them call out Customer Care or Dental Care team at 1-800-688-4010. You can also
direct them to chat with us via our website or the SmileDirectClub app. Our
Dental Care team will review the issue directly with the patient to provide the
best recommendation based on their unique situation.

How do I know if an individual's impression have been accepted or if their
aligners have gone into production?

You'll receive an auto-response when a file is uploaded. Any missing or
additional information required will be communicated to you in your patient
portal or with a phone call for our team. In the case that the individual is not
a good candidate for SmileDirectClub, they will not be charged by
SmileDirectClub. Thereafter, if the individual from whom you collected
information is also one of your patients, you can choose to refer your patient
elsewhere or offer another traditional orthodontia option for their complex
case.

Do individuals have to provide their payment method to purchase aligners in the
office?

No. Individuals always have the option t wait until their treatment plan is
created before entering their payment method. We have found, however, that
fast-tracking aligners into production by collecting individuals' credit card
information in-office is widely accepted by SDC customers and helps them start
treatment as soon as possible.

How do SDC customers order retainers?

As treatment ends, they'll be notified automatically to purchase retainers
through our telehealth platform.

Who verifies the dental or orthodontic insurance coverage for my patients that I
refer to SmileDirectClub?

Thanks to multiple insurance partnerships, SmileDirectClub is covered in-network
with almost all major dental insurers in the U.S. - making access to our premium
teeth straightening option even more affordable. After the SDC customer submits
their insurance information in our telehealth platform, the SmileDirectClub
Customer Care team will verify insurance and apply any discount for which they
may be eligible.


OTHER FREQUENTLY ASKED QUESTIONS

What are the Smile Check-ins™?

Smile Check-ins™ let your Dental Care team see how your teeth are moving as they
guide your treatment. You'll have regular virtual Smile Check-ins™ so your
Dental Care team can be with you every step of the way.

Is there a minimum age required to use SmileDirectClub aligners?

Our minimum age for treatment is Minimum Age for treatment - 12 years old, and
all permanent teeth must be present. For Club members under the age of 18, we
need a parent/guardian signature on the medical and dental history form during
the evaluation step.

Does SmileDirectClub ship internationally?

SmileDirectClub aligners are available in the U.S., Canada, Australia, United
Kingdom, France and Ireland.

Do you have before and after photos of patients who have used the
SmileDirectClub aligners?

Yes. You can see many before and after photos as well as video testimonials on
our Results page.

Can I purchase impression kits for friends or family members?

Yes, you may purchase impression kits and aligners for more than one individual.
The best way to do so is to make sure each individual's account is tied to a
unique email address, regardless of who made the purchase.

While we’re actively working to allow a single user account to manage multiple
individuals, for now you'll need to purchase each kit under a different email
address to ensure proper prescription and monitoring of each treatment. If you
only have one email address, there are many free email services available that
you can use.

I canceled my SmileDirectClub account. Can I reopen it?

Yes. If you canceled your order, you can restart at any time by submitting a new
Smile Assessment. Start by selecting Am I a candidate?

I wasn’t eligible for treatment when I purchased my impression kit or SmileShop
visit. I’ve since addressed the concerns (cavities, wisdom teeth, etc.). Can I
use SmileDirectClub now?

Yes. If you’ve fixed the eligibility concerns, you can restart your case by
submitting a new Smile Assessment. Start by selecting Am I a candidate?

What if I think my teeth need more movement at the end of my treatment plan?

We’re here to help you get a straighter, brighter smile. If at the end of
treatment, having followed the treatment plan prescribed by your state-licensed
dentist or orthodontist, you don’t achieve the smile you love, contact us so
your doctor can re-evaluate your results. If your aligner touch-up is approved,
you may be eligible for additional aligners to continue your journey. Learn more
about our Club Warranty on the Returns page.

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