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United States Argentina Brasil Chile Deutschland España Italia México United
Kingdom United States United States (Spanish)
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FOR USERS

Questions about your plan, booking classes or check-in?

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FOR FITNESS PARTNERS

Are you a partner or want to be?

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GYMPASS CORPORATE

Questions about Gympass to your employees?

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I'm an end user
Booking Classes & Check-in
About Gympass
For Gym Partners
Gympass Corporate


FREQUENTLY ASKED QUESTIONS

How can I pause my plan?

How can I cancel my Gympass plan?

How do I activate my Gympass plan?

How do I add and activate a Family Members plan?

How can I pause my family member’s plan?

I'm unable to reset my password, now what?

See all categories

 * MANAGING MY PLAN
   
   * How can I pause my plan?
   * How can I cancel my Gympass plan?
   * How do I activate my Gympass plan?
   * I can't change my Gympass Plan, what do I do?
   * Where can I see the Gympass credit received for the pause?
   * How to extend the length of time my plan is paused?
   See all 10 articles

 * MANAGING FAMILY MEMBERS
   
   * How do I add and activate a Family Members plan?
   * How can I pause my family member’s plan?
   * I'm unable to add a Family Member

 * MY ACCOUNT
   
   * I'm unable to reset my password, now what?
   * How do I create my account?
   * I'm unable to register with Gympass, now what?
   * How can I change my Gympass email?
   * How do I ask for my personal data?

<< Back

I went to the Gym and was unable to to check-in. What happened?

How many check-ins can I use on the same day?

See all categories

 * CLASSES CANCELATION
   
   * How do I cancel a booking?
   * The gym cancelled the class I booked. What do I do?

 * ON-SITE CLASSES AND LIVE CLASSES
   
   * Which Gympassers can access my class?
   * What are live classes and how do I book one?
   * How can I understand if it’s a 1:1 session or a group class?
   * Are live classes ever pre-recorded?
   * Will personal trainers offer both online and in-person sessions?
   * Do I need any other app to join live classes?
   See all 9 articles

 * BOOKING CLASSES
   
   * How to book an In-Person class through Gympass?
   * If I book a class, do I still have to check in at the gym or studio?
   * I checked in, but I was still charged a no-show fee. What do I do?

 * CHECK-IN
   
   * I went to the Gym and was unable to to check-in. What happened?
   * How many check-ins can I use on the same day?
   * How to check-in to facilities?
   * How do I check my check-in history?

<< Back

Contact Us

See all categories

 * HOW GYMPASS WORKS
   
   * How does Gympass work?
   * Can I bring a friend with me to the gym?

 * REVIEWS AND REFERRALS
   
   * How to review a gym
   * How do I refer a gym to Gympass?
   * How to refer a Company?

 * GYMS, PARTNERS AND APPS
   
   * How to search for a gym?
   * What is a Wellness Coach and How do I schedule a chat with one?
   * What are Partner Apps and How do they work?
   * Can my family members also use the Partner Apps?

 * PLANS, PAYMENTS & BILLING
   
   * What is included in the Gympass plans?
   * How do refunds Work?
   * How do I change/update my payment method?

 * GENERAL QUESTIONS
   
   * Contact Us

<< Back
See all categories

 * WHAT IS GYMPASS?
   
   * How can Gympass benefit Gyms and Studios?
   * How Do I join Gympass as a Gym, Studio, or Personal Trainer?
   * Do I Need To Renew My Partnership Agreement With Gympass?
   * Can A Gympass Member Book More Than One Class Per Day?

 * TERMS AND CONDITIONS
   
   * Terms and Conditions - US - Dec/20
   * Terms and Conditions - US - May/2020

<< Back
See all categories

 * NEW PARTNERSHIPS
   
   * What is Gympass for Companies?
   * What’s the investment to get Gympass?
   * What’s included in the monthly fee paid by the company?
   * Can I pay only for employees who sign up for the benefit?
   * Do my company's employees need to pay for Gympass?
   * Can Gympass be extended to the employees’ dependents?

 * HOW TO JOIN
   
   * What are the benefits of gympass for Companies?
   * How can my company cancel the Gympass benefit?

 * BILLING
   
   * How can I check the invoices?

 * TERMS AND CONDITIONS
   
   * Terms and Conditions - US Jan/21
   * Terms and conditions - US Oct/2020
   * Terms and Conditions - US Aug/2020

<< Back
 * How can I pause my plan?
 * How can I cancel my Gympass plan?
 * How do I activate my Gympass plan?
 * How do I add and activate a Family Members plan?
 * How can I pause my family member’s plan?
 * I'm unable to reset my password, now what?
 * I went to the Gym and was unable to to check-in. What happened?
 * How many check-ins can I use on the same day?
 * Contact Us


CATEGORIES

I'm an end user



Booking Classes & Check-in



About Gympass



For Gym Partners



Gympass Corporate



Submit a request

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