www.intrado.com Open in urlscan Pro
2a04:4e42:200::645  Public Scan

Submitted URL: https://insight.notified.com/e3t/Btc/OR+113/d2nwgb04/VXhj3N5cp40QW612V-76W4zb6W4bWRWk4F2LR5N9fbGbp3q3pBV1-WJV7CgT1WVYVfFg2-hM...
Effective URL: https://www.intrado.com/en/legal-privacy?redir=west
Submission: On February 03 via api from CH — Scanned from DE

Form analysis 1 forms found in the DOM

POST https://www.intrado.com/en

<form block="block-intradosearchform" action="https://www.intrado.com/en" method="post" id="intrado-search-form" accept-charset="UTF-8">
  <div class="seach-block"><i class="las la-search intrado-search-submit"></i>
    <fieldset class="js-form-item js-form-type-textfield form-type-textfield js-form-item-input form-item-input form-no-label form-group">
      <input class="search_text_menu form-text form-control" placeholder="Search" autocomplete="off" data-drupal-selector="edit-input" type="text" id="edit-input" name="input" value="" size="60" maxlength="128">
    </fieldset>
    <i class="la la-times clear_search"></i>
    <div class="results-wrapper"></div>
  </div><input class="invisible button js-form-submit form-submit btn btn-primary form-control" data-drupal-selector="edit-submit" type="submit" id="edit-submit" name="op" value="">
  <input autocomplete="off" data-drupal-selector="form-f50c7w2hpqxxr15nwav7gtf3q15j8fsnhkux-rbjkje" type="hidden" name="form_build_id" value="form-F50c7W2hPqXXr15NWAV7GtF3Q15J8FSnhKUX_rBjkjE" class="form-control">
  <input data-drupal-selector="edit-intrado-search-form" type="hidden" name="form_id" value="intrado_search_form" class="form-control">
</form>

Text Content

Skip to main content


MAIN NAVIGATION

 * What We Do
   * Cloud Collaboration
     * Cloud Collaboration
       * Cloud Calling
         * Our Calling Solutions
           * Operator Connect
           * Webex Calling
           * OnSIP
           * Flowroute
           
       * Collaboration
         * Our Collaboration Solutions
           * Microsoft Teams
           * Cisco Webex
           * Operator Assisted Conferencing
           
       * Contact Center
         * Our Contact Center Solutions
           * Cloud Contact Pro
           * Cisco Webex Contact Center
           * Avoke
           
       * Customer Experience
     Cloud Collaboration
     Real-time collaboration drives noticeable productivity gains.
   * Notified
     * Notified
       * Event Solutions
       * Public Relations Solutions
       * Investor Relations Solutions
     Notified
     The world’s only communications cloud for events, public relations, and
     investor relations.
   * Life & Safety
     * Life & Safety
       * Public Safety
         * Our Public Safety Solutions
           * NG911
           * GIS
           * Call Handling Solutions
           * Carrier Services
           * Alarm & Security
           * Emergency Data Broker
           
       * Healthcare
         * Our Healthcare Solutions
           * Patient Engagement Platform
           * Appointment Management
           * Care Management
           * On-Demand Messaging
           * Patient Digital Experience
           * Vaccine Solutions
           
       * Education
         * Our Education Solutions
           * School Notification Systems
           * School Websites
           * Safety Shield
           * Intrado Revolution For Schools
           * School Mobile Apps
           
       * Home & Business Safety
         * Home & Business Safety Solutions
           * Intrado Revolution
           * Intrado Safety Shield
           * Enterprise E911
           * Alarm & Security
           * Emergency Data Broker
           
     
     
       KARI’S LAW & RAY BAUM'S ACT
       
       HOW TO GET COMPLIANT.
       
       
       Learn More
       
     Life & Safety
     Best-in-class public safety and critical event solutions that impact lives
     every day.
   * Enterprise Communications
     * Enterprise Communications
       * Telecommunications
     Enterprise Communications
     Building real-time connections across people, organizations, partners,
     devices, supply chain links and beyond.
 * Who We Are
   * Overview
   * Executive Team
   * Careers
   * Investors
   * News Releases
 * From Intrado


USER ACCOUNT MENU

 * Support
 * Login
 * Search
 * Megamenu

 * Cloud Collaboration
   * Cloud Calling
   * Collaboration
   * Contact Center
   * Customer Experience
 * Notified
   * Event Solutions
   * Public Relations Solutions
   * Investor Relations Solutions
 * Life & Safety
   * Public Safety
   * Healthcare
   * Education
   * Home & Business Safety
 * Enterprise Communications
   * Telecommunications
 * Who We Are
 * Investors
 * News Releases
 * From Intrado



INTRADO

Legal, Terms, Conditions & Policies

Global Privacy Data Privacy & GDPR Subject Access Requests EU Contractual
Clauses


GLOBAL PRIVACY STATEMENT

Effective January 24, 2022

This Privacy Statement applies to Intrado Corporation and its affiliates
(“Intrado” “we” “us” “our”) unless the affiliate has a separately posted privacy
statement. Intrado values the privacy of our customers, users, and any
individual who accesses or uses the Intrado websites, products, and services
(collectively, the “Services”). Your privacy is an important factor Intrado
considers in the development of each of our products and services. This Privacy
Statement explains generally how we receive Personal Information about you, and
what we do with that Personal Information once we have it.

As Intrado is a global provider, the provision of the Services to users may
require Personal Information to be shared with other Intrado companies around
the world. All Intrado companies are bound by privacy statements,
confidentiality and data transfer agreements as appropriate.

 * What do we mean by “Personal Information”?
 * What type of Personal Information is collected?
 * How do we receive Personal Information about you?
 * What do we do with your Personal Information once we have it?
 * How long will we retain Personal Information?
 * When do we share your Personal Information with others?
 * How do we protect your Personal Information?
 * How can you protect your Personal Information?
 * How do you handle Information subject to the California Consumer Privacy Act?
 * How do you keep my healthcare information private?
 * What about cookies and other tracking technology?
 * How do you handle my “Do Not Track” browser settings?
 * Does Intrado use any other tracking technology?
 * How does Intrado ensure compliance with legal obligations?
 * How do you handle my Personal Information as part of the SchoolMessenger
   Solution products and services?
 * How do you handle my Personal Information as part of the Media Database –
   GlobeNewswire and Notified products and services?
 * Data Analytics
 * China Users
 * What choices do you have regarding your Personal Information?
 * What if we change this Privacy Statement?
 * How to Contact Us?

What do we mean by “Personal Information”?

For us, “Personal Information” means information or data that relates to an
identified or identifiable individual. “Sensitive Personal Information” is a
subset of Personal Information and is data about children, financial
information, health information (including PHI as defined by the Health
Insurance Portability and Accountability Act), Social Security or other national
identification number, racial or ethnic origin, political opinions, religious
beliefs, trade union membership, sex life, criminal convictions, and precise
geolocation data.

We also want you to be aware certain information related to your account may be
Customer Proprietary Network Information (“CPNI”). CPNI is information we obtain
solely by providing telecommunications services or interconnected Voice over
Internet Protocol (VoIP) services to you. It includes the type, technical
arrangement, quantity, destination, location, and amount of services you
purchased and related billing information. CPNI does not include your telephone
number, name and address, or aggregate customer information or data not specific
to you. The protection of your information is important to us, and you have a
right, and we have a duty, under U.S federal law, to protect the confidentiality
of your CPNI. We may use or disclose CPNI without your consent to (a) initiate,
render, repair, maintain, bill, troubleshoot, and collect for our services; (b)
protect our rights and property or to protect our subscribers or other carriers
from the unlawful or fraudulent use of our services; (c) provide call location
information required in connection with emergency services; (d) market services
formerly known as adjunct-to-basic services; (e) market our services within the
categories of services to which you already subscribe; and, (f) respond to a
valid request from law enforcement, a court order, or other appropriate
authority. Absent your consent, we will not access, use or disclose your CPNI to
market categories of telecommunications or VoIP products and services that you
do not already subscribe to or share your CPNI with unrelated third parties for
their own use.

What type of Personal Information is collected?

We may collect data, including Personal Information, about you as you use our
websites, services and interact with us. This information may include name,
address, email address, IP address, phone number, login information (user name,
password), marketing preferences, or payment card number. If we link other data
with your Personal Information, we will treat that linked data as Personal
Information. We also collect Personal Information from trusted third-party
sources and engage third parties to collect Personal Information to assist us.

Please understand, in addition to collecting Personal Information, Intrado may
also gather information that does not personally identify you regarding your use
of the Intrado website (“Anonymous Information”). We may use the Anonymous
Information we collect regarding your use of this website to measure the
effectiveness of our marketing efforts, for improving the Services we offer to
you, or to improve the Intrado website. Generally, you will not be aware when we
collect such Anonymous Information. It may be collected in various ways, such as
through traffic data or direct surveys of our customers and may entail the use
of, among other things, cookies, IP addresses, or other numeric codes used to
identify the computer or other device used to access the Intrado website.

How do we receive Personal Information about you?

We learn Personal Information about you when:

 * you give it to us directly (e.g., when you choose to contact us, or register
   on the Intrado website);
 * we collect it automatically through our products and services (e.g., your use
   of Intrado services);
 * someone else tells us Personal Information about you (e.g., our client
   provides us your Personal Information in order for us to perform services for
   them); or
 * when we try to understand more about you based on Personal Information you’ve
   given to us (e.g., when we use your IP address to customize language for some
   of our services).

Unless we receive your information through your school, or otherwise as part of
our SchoolMessenger services, if you are under 13, we don’t want your Personal
Information, and you must not provide it to us. If you are a parent and believe
your child who is under 13 has provided us with Personal Information without
your express consent, please contact us to have your child’s information
removed. For SchoolMessenger services specific information, please see below

By providing your Personal Information, you opt-in and consent to its
collection, use, disclosure, sharing, and transfer as described in this Privacy
Statement.

What do we do with your Personal Information once we have it?

Intrado does NOT sell your personal information.

When you give us Personal Information, we will use it in the ways for which
you’ve given us permission, or ways in which our clients who provided us the
Personal Information instruct. Generally, we use your Personal Information to
help us provide and improve our products and services for you and our clients
with which you have a business relationship. We may also use the Personal
Information you provide to contact you regarding additional or new services and
features offered by Intrado, or important information regarding Intrado.

We may use the Personal Information to enforce our agreements with you, prevent
fraud and other prohibited or illegal activities, for other legally permissible
purposes and generally to ensure that we comply with applicable laws and prevent
or detect use or abuse of our services.

Important Notice Regarding Unified Communications Services, Webcasting, and
Virtual Event Services
Intrado processes Personal Information as part of delivering the above noted
services on behalf of its customers. The customer is the data controller of the
information. For these services, Intrado only collects Personal Information
necessary to fulfill our contractual obligations with the customer. We may
collect contact data such as name, e-mail address and company details you
provide us during the registration process and during your use of the services.
We may also collect product usage data, such as the date on which you viewed a
webcast, the duration of your viewing and the part of the webcast you viewed.

Intrado may also use your Personal Information to create anonymous data records
or aggregations of data, to perform statistical analyses and for other purposes,
by omitting or removing information that makes the data personally identifiable
to you.

If you have provided Personal Information to our customer, their respective
privacy statement will also apply to the processing of your data. You should
familiarize yourself with their statement.

How long will we retain Personal Information?

We will retain your Personal Information only as long as needed to fulfill the
purposes for which it was collected or as required by law. Your information will
be deleted, anonymized or pseudonymized once it is no longer needed to comply
with our business requirements, legal obligations, resolve disputes, protect our
assets, or enforce our agreements.

When do we share your Personal Information with others?

We will/may share your Personal Information with others:

 * When we have asked and received your permission to share it.
 * When we’re required to provide it to our client from whom we received your
   Personal Information, or with whom you have a business relationship.
 * For processing or providing products and services to you, but only if those
   entities receiving your Personal Information are contractually obligated to
   handle the data in ways approved by Intrado. We may use others to help us
   provide our Services (e.g., maintenance, analysis, audit, payments, fraud
   detection, marketing and development).
 * To provide aggregate Personal Information to our business partners to make
   our products and services better, but when we do so, we will de-identify your
   Personal Information and try to disclose it in a way that minimizes the risk
   of you being re-identified.
 * To provide your Personal Information to business partners in case you
   purchase services of third parties from Intrado (“Third Party Services”).
   Third Party Services are not directly controlled operated or maintained by
   Intrado and Intrado’s Privacy Statement does not apply to such Third Party
   Services. For any Third Party Services you purchase from Intrado, we
   recommend you consult the respective privacy statements of the Third Party
   Services providers to determine how they will handle your Personal
   Information.
 * To follow the law whenever we receive requests about you from a government
   entity, or related to a lawsuit. We’ll notify you or our client from whom we
   received your Personal Information when we’re asked to hand over your
   Personal Information in this way unless we’re legally prohibited from doing
   so. When we receive requests like this, we’ll only release your Personal
   Information if we have a good faith belief the law requires us to do so.
   Nothing in this Statement is intended to limit any legal defenses or
   objections you may have to a third party’s request to disclose your Personal
   Information.
 * If we have a good faith belief it is reasonably necessary to protect the
   rights, property or safety of you, our other users, Intrado or the public.
 * If our organizational structure or status changes (e.g., if we undergo a
   restructuring, are acquired, or go bankrupt), we may pass your Personal
   Information to a successor or affiliate.

How do we protect your Personal Information?

We are committed to protecting your Personal Information once we have it. We
implement industry standard physical, administrative and technical security
measures. If, despite these efforts, we learn of a security breach involving
your Personal Information, when required by law or contractual obligations,
we’ll notify you or our client so appropriate protective steps can be taken.
Intrado is not responsible for unauthorized access to such Personal Information
by hackers or others that obtain access through illegal measures in the absence
of negligence on the part of Intrado.

You may have access to other sites through the Intrado websites. These sites may
have different security practices and you should familiarize yourself with those
practices.

How can you protect your Personal Information?

Electronic communication (e.g., email, online chat or instant messaging, etc.)
you send to us may not be secure unless we advise you in advance security
measures will be in place prior to you transmitting the information. For this
reason, we ask you do not send Personal Information such as financial
information, social security numbers or passwords to us through unsecured
electronic communication. Users should also take care with how they handle and
disclose their Personal Information. Please refer to the Federal Trade
Commission’s Web site at http://www.ftc.gov/bcp/menus/consumer/data.shtm for
information about how to protect yourself against identity theft.

The Intrado website may contain hyperlinks that can take you to websites run by
third parties (“Third-Party Websites”). Any hypertext or other links to
Third-Party Websites from the Intrado website are provided solely as a
convenience to you. If you use these links, you will leave the Intrado website.
Intrado has not reviewed all of these Third-Party Websites and does not control
and is not responsible for any of these websites or their content or practices.
Thus, Intrado does not endorse or make any representations about them, or any
information, software, or other products or materials found there, or any
results that may be obtained from using them. If you decide to access any of the
Third-Party Websites linked to the Intrado website, you do this entirely at your
own risk. Remember, this Privacy Statement only applies to Intrado. When you are
no longer on an Intrado website, you may encounter different privacy and
security practices and you should familiarize yourself with those practices each
time you visit a new website.

Please be aware any information you choose to share on any publicly available
portion of the Services or with third parties, including without limitation your
personal page, chat messages, forum posts, blogs, resumes, job applications,
business cards, or any other information you provide may be collected and used
by third parties or other attendees without restriction.

How do you handle information subject to the California Consumer Privacy Act?

Intrado complies with all applicable privacy laws including the California
Consumer Privacy Act (CCPA). We may collect data, including Personal
Information, about you as you use our websites, services and interact with us.
This information may include name, address, email address, IP address, phone
number, login information (user name, password), marketing preferences, or
payment card number. If we link other data with your Personal Information, we
will treat that linked data as Personal Information. We also collect Personal
Information from trusted third-party sources and engage third parties to collect
Personal Information to assist us. This information will only be used to provide
services or information which you have requested. Intrado does not sell your
Personal Information.

We will retain your Personal Information only as long as needed to fulfill the
purposes for which it was collected or as required by law. Your information will
be deleted, anonymized or pseudonymized once it is no longer needed to comply
with our business requirements, legal obligations, resolve disputes, protect our
assets, or enforce our agreements.

Please see Cookies section below to understand how we use cookies.

Intrado will not discriminate in any way against you for exercising any of your
rights under the CCPA or any other applicable privacy law. This includes, but is
not limited to denying goods or services, change in pricing, or lower quality
goods or services. Please see “What choices do you have regarding your personal
information?” and “How to Contact Us” sections below for how to exercise your
rights under the CCPA and other applicable privacy laws.

How do you keep my healthcare information private?

Intrado is required by law to maintain the privacy of “protected health
information.” Please follow this link to Intrado’s HIPAA Privacy Notice.

What about cookies and other tracking technology?

A cookie is a small file, typically of letters and numbers, downloaded onto a
device when the user accesses certain websites. Cookies can make the web more
useful by storing information about your preferences for a particular website or
a service. Cookies in and of themselves do not personally identify users,
although they do identify a user’s computer.

Cookies are typically classified as either session Cookies or persistent Cookies
depending on whether they expire at the end of a browser session (from when a
user opens the browser window to when they exit the browser) or they can be
stored for longer.

 * Session Cookies – allow websites to link the actions of a user during a
   browser session. They may be used for a variety of purposes such as
   remembering what a user has put in their shopping basket as they browse
   around a site. They could also be used for security when a user is accessing
   internet banking or to facilitate use of webmail. These session Cookies
   expire after a browser session, so would not be stored longer term. For this
   reason, session Cookies may sometimes be considered less privacy intrusive
   than persistent Cookies.
 * Persistent Cookies – are stored on a user’s device in between browser
   sessions which allows the preferences or actions of the user across a site
   (or in some cases across different websites) to be remembered. Persistent
   Cookies may be used for a variety of purposes including remembering users’
   preferences and choices when using a site or to target advertising.

Intrado uses cookies or other similar tracking technologies to provide you with
better Services.

Most browsers are initially set to accept Cookies. You may configure your
browser to accept all Cookies, reject all Cookies, or notify you when a Cookie
is set. You can manage your own Cookies preferences by using your browser
settings: each browser is different, so check the “Help” menu of your browser to
learn how to change your Cookie preferences or delete them. If you prefer, you
can set your browser to refuse Cookies. You block Cookies by activating the
setting on your browser which allows you to refuse the setting of all or some
Cookies.

Please note you may browse some Intrado websites without accepting Cookies from
Intrado; however, you may not be able to take full advantage of the
functionality of the website or the Services if you do so. Other Services,
particularly those which require a login and password, require Cookies and
cannot be used when you have disabled Cookies in your browser. For more general
information, you can visit www.allaboutcookies.org.

How do you handle my “Do Not Track” browser settings?

Intrado does not track the non-Intrado website activity of any internet user
with Do Not Track browser settings engaged.

Does Intrado use any other tracking technology?

Intrado employs a software technology called transparent images to help us
better manage content on our site by informing us what content is effective. We
use extremely small, transparent images with a unique identifier, similar in
function to cookies, used to track the online movements of Web users. The main
difference between the two is transparent images are invisible on the page and
are very small, about the size of the period at the end of this sentence. In
some instances, transparent images are tied to users’ personally identifiable
information. In particular, we use transparent images in our HTML-based e-mails
to let us know which e-mails have been opened by the recipients. This allows us
to gauge the effectiveness of certain communications. Users may opt out of these
e-mails by replying to the unsubscribe link at the end of the e-mail message.

How does Intrado ensure compliance with legal obligations?

In connection with the Services, and if applicable, you and Intrado shall at all
times ensure compliance with any privacy and data protection laws including
those in the United States (including but not limited to the Gramm-Leach-Bliley
Financial Services Modernization Act, the Health Insurance Portability and
Accountability Act, California Consumer Privacy Act and the Fair Credit
Reporting Act), in the United Kingdom (including but not limited to the Data
Protection Act), in the European Union (including but not limited to relevant EU
member state legislation and the General Data Protection Regulation), in the
Asia-Pacific Economic Cooperation (including but not limited to Australia’s
Privacy Act along with the Australian Privacy Principles, Singapore’s Personal
Data Protection Act, Japan’s Act on the Protection of Personal Information and
Hong Kong’s Personal Data (Privacy) Ordinance) and anywhere around the world.

We’re a global organization and our information systems are in several countries
around the world. We also use service providers whose information systems may
also be in various countries. This means your Personal Information might end up
in one of those information systems in another country, and that country may
have a different level of data protection regulation than yours. The whole or
any part of your Personal Information in connection to the Services may be
processed by Intrado, its affiliates and subcontractors in the United States,
United Kingdom, the European Union, Philippines, India, Canada, Mexico and the
rest of the world, and may be transferred outside the country in which you
provided the Personal Information. By giving us Personal Information, Intrado
may conduct such transfers of your Personal Information. Intrado uses Standard
Contractual Clauses approved by the European Commission as an international data
transfer mechanism. No matter what country your Personal Information is in, we
comply with applicable law and will also abide by the commitments we make in
this Privacy Statement.

How do you handle my Personal Information as part of the SchoolMessenger
Solution products and services?

Except as we describe in this section, we handle it as described above. This
section is limited to Intrado’s SchoolMessenger Solution products and services.

In general, we do not knowingly collect Personal Information directly from
students, including children under 13, but only as shared with us by our
customer agency/institution. Exceptions are a student username, password and
related account login credential information that we collect directly from the
student if necessary when they login to our services as authorized by their
school. By default, students cannot create an account – to enable our direct
collection of their Personal Information – without the school’s consent. When we
do collect student Personal Information directly from students, including
children under the age of 13, we do so only on behalf of and under the direct
control of our client, and the client is responsible for obtaining any necessary
prior parental consents. Should we learn that we collected Personal Information
from a child under 13 and our client does not provide proof of consent within a
reasonable time, we will delete all such Personal Information. We do not enable
or encourage students to make their Personal Information publicly available.

When you use our school and other mobile applications, you may also be prompted
to grant the app access to certain information and functions on your device,
including your device ID, geolocation information, and calendar. We do not
access this information, which remains on your device. This information is
necessary for your device to enable the app to remain updated with the latest
school information such as receiving push notifications, importing calendar
events, and identifying nearby schools.

We do not sell, trade, lease or loan the Personal Information we collect or
maintain to any third party for any reason, including that we do not sell or
otherwise share student Personal Information with direct marketers, advertisers,
or data brokers.

We do not share student Personal Information with third parties, though a few of
our service providers may have limited access to such information within our
data systems in the course of their providing us with data analytics, software
programming and related services to support our service delivery, evaluation or
improvement. In some instances, we store student Personal Information with a
third party data hosting provider, though student Personal Information is
secured through access controls and electronic protection methods meant to
prevent unauthorized access. We have agreements in place with all third parties
with access to student Personal Information to ensure they only use the
information for purposes necessary to deliver the authorized service to us and
to ensure they maintain the confidentiality and security of the information.

 * If you are the administrator of an educational agency/institution customer
   account and have any questions about this statement or if you believe we are
   not handling your information in accordance with our privacy statement,
   please contact us at the applicable address above.
 * If you are otherwise a user of one of our school services, we encourage you
   to first contact your educational agency/institution with any questions or
   concerns regarding this privacy statement or our handling of Personal
   Information.

How do you handle my Personal Information as part of Notified’s and/or
GlobeNewswire’s Media Contacts Database products and services?

Certain of our Notified and GlobeNewswire services provide detailed profiles for
media contacts and news outlets to public relations, media and marketing
professionals, such as yourself. If you are receiving these types of emails from
Notified and/or GlobeNewswire, it is because your professional contact
information is publicly available and we believe there is a legitimate interest
and/or implied consent for you to be part of our media contacts database, which
includes data in the public relations industry compiled by our in-house research
team. If you do not wish to be part of our media contacts database, you may
unsubscribe at any time by clicking unsubscribe at the bottom of an email you
have received from us. We may use your Personal Information for purposes related
to data analytics with our third party partners. By fully unsubscribing your
Personal Information will not be used this way.

Data Analytics

We provide business to business communication technology services and may use
your Personal Information in order to enhance and deliver data analytics, which
include transforming, examining, cleansing and modelling data in order to
support decision making, determining useful information and informing
conclusions. Specifically, data analytics are intended to include the following
data sharing and recommendations across our various lines of business:

 * Expand contact information;
 * Aggregation of data to identify trends and benchmarks;
 * Connect attendees and enhance profiles;
 * Provide people and content recommendations;
 * Drive recruitment to virtual and hybrid events;
 * Help to understand usage, adoption and engagement;
 * Increase and demonstrate return on investment of customer investments;
 * Assess the physical component of hybrid events; and
 * Give insight to customer analytics to develop new customers and expand
   existing customer relationships.

We make no representations or warranties on the accuracy and serviceability of
your data in connection with data analytics. Data created or existing from data
analytics is intended for your use only. Data may not be resold, reused or
shared with third parties without prior written consent by Intrado. For the
avoidance of doubt, by signing up to use our Services, you have freely and
voluntarily given informed, explicit and unambiguous permission for Intrado to
process your Personal Information, including your users’ Personal Information,
for data analytics. You also acknowledge that providing this permission is not a
condition of receiving Intrado’s Services. You further understand that you have
the right to withdraw this permission at any time by providing written notice to
Intrado.

China Users

If you use our services in the People’s Republic of China, your personal data is
collected, processed and/or stored by Intrado, its affiliates and their third
party suppliers in the People’s Republic of China, the United States of America
and other locations in the rest of the world. By using the services in the
People’s Republic of China, you hereby consent that (a) your personal data may
be transferred outside of the People’s Republic of China to the locations noted
herein and (b) Intrado and its affiliates and their third party suppliers may
collect, process and or/store your personal data in order to provision the
services.

What choices do you have regarding your Personal Information?

We are aware you have several rights in respect to how we process your Personal
Information, which include but are not limited to, a right to access your
Personal Information, be forgotten, restrict and/or object to processing in some
circumstances and request your Personal Information be transferred to you or
your nominated third party.

You may choose not to have your information disclosed to a third party (unless
Intrado is legally required to share it). You may also choose to not have your
information used for a purpose materially different than the purpose for which
it was originally collected or subsequently authorized by you.

We will take reasonable steps to give you the opportunity to correct
inaccuracies in the Personal Information we retain concerning you and delete
Personal Information concerning you upon your request, unless the burden or
expense of providing access would be disproportionate to the risks to your
privacy or where the rights of persons other than you would be violated. We may
deny a request to delete your data if we have legal obligations to retain it.
Any such data will be subject to our standard retention guidelines.

You are entitled to know whether we hold personal data about you and, if we do,
to have access to that personal data and require it to be corrected if it is
inaccurate. In some circumstances, you may have the right to oppose the use or
disclosure of your data or have your data deleted. You can do this by contacting
us as directed in the “Contact Us” section below.

To correct inaccuracies in your Personal Information, limit purpose of use and
disclosure, delete your Personal Information, or for any other requests or
questions, please contact us as directed in the “Contact Us” section below. Once
we have verified your identity, we will complete the request from you or an
authorized agent you have designated. We will make all efforts to verify your
identity using information we already have but may need to request additional
data if we are unable to make the verification on this data alone. If you
designate an agent to make requests for you, we reserve the right to ask for
proof of the agency.

Intrado will not discriminate against any individual for exercising their
privacy rights outlined above. This includes, but is not limited to; denying
goods or services, change in pricing or lower quality goods or services.

What if we change this Privacy Statement?

We may need to change this Statement and our notices. Unless otherwise required,
the updates will be posted online. If the changes are substantive, unless
otherwise required, we will announce the update through Intrado’s websites.
Unless further steps are necessary related to the changes, your continued use of
the product or service after the effective date of such changes constitutes your
acceptance of such changes. To make your review more convenient, we will post an
effective date at the top of the page.

How to Contact Us?

If you want to make a correction to your Personal Information, or you have any
questions about our privacy statement, please contact the privacy team by
emailing privacy@intrado.com, contacting us toll-free at 1-855-760-5025, outside
of the U.S. +1-402-702-2390 or by mail, we can be contacted at:

US
Intrado
Privacy and Legal Department
11808 Miracle Hills Drive
Omaha, NE 68154

EUROPEAN UNION – GDPR
Intrado
Legal Department
4 Rue Charras
Paris 75009
France

2021 Data Subject Access Requests from California Residents

Type of Request Complied within Whole Complied within Part Denied Median Number
of Days to Respond Requests to Know 13     3 Requests to Delete 1     1 Requests
to Opt-out 4     1

 


DATA PRIVACY AND GDPR REFERENCE GUIDES

Intrado has prepared the following reference guide on data privacy:

 * Intrado Privacy Program and GDPR Compliance Guide

For more information regarding Intrado’s data privacy policy, please email
privacy@intrado.com.


SUBJECT ACCESS REQUESTS

Intrado has prepared a Subject Access Request form in order for our users and/or
subscribers to make any personal data related requests. Please complete the form
and send it to privacy@intrado.com. A representative of Intrado will promptly
respond to your request.

Subject Access Request Form

 

 


NEW EU STANDARD CONTRACTUAL CLAUSES

Corresponding with the European Commission’s June 4, 2021 adoption of new
Standard Contractual Clauses (“SCCs”), Intrado has prepared an addendum to
incorporate the new SCCs into your existing Data Processing Agreement or Service
Agreement. If you are an Intrado Digital Media or Intrado Cloud Collaboration
customer, please download the applicable pre-signed addendum through the link
below, complete the relevant sections on pages 1 and 12 and return a signed copy
to Intrado at privacy@intrado.com.

 * Intrado Digital Media
 * Intrado Cloud Collaboration

 

 

 * Intrado IP Acceptable Use Policy
 * West Telecom Acceptable Use Policy
 * CALEA
 * Code of Ethics
 * TSP Services
 * E911 Regulations
 * Revenue Generation Service Agreement
 * Terms & Conditions
 *  
 * Politique de confidentialité / Français

Basic Block CSS Applied


WHAT WE DO

 * Cloud Collaboration
 * Notified
 * Enterprise Communications
 * Life & Safety


WHO WE ARE

 * Overview
 * Executive Team
 * Careers
 * Investors
 * News Releases


FROM INTRADO

 * Blogs & More
 * Case Studies
 * White Papers


FOOTER MENU

 * About
 * Privacy
 * Tariffs


FOOTER SOCIAL LINKS

 * Facebook
 * LinkedIn
 * Twitter

Intrado's websites use cookies to ensure that we give you the best experience
when you visit our websites or use our Services. If you continue without
changing your browser settings, you are agreeing to our use of cookies. Find out
more by reading our privacy policy.

Yes, I Agree  Reject