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Effective URL: https://community.atlassian.com/t5/Jira-Service-Management-articles/Bulk-Actions-for-JSM-Portal-only-accounts/ba-p/2861198?utm_s...
Submission: On December 28 via api from AE — Scanned from DK
Effective URL: https://community.atlassian.com/t5/Jira-Service-Management-articles/Bulk-Actions-for-JSM-Portal-only-accounts/ba-p/2861198?utm_s...
Submission: On December 28 via api from AE — Scanned from DK
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Atlassian Community logo Product Q&A Groups Learning Events Create Ask a question Awaiting your command Turn off suggestions Awaiting your command Turn off suggestions Enter a user name or rank Turn off suggestions Awaiting your command Turn off suggestions Awaiting your command Turn off suggestions cancel Turn on suggestions Showing results for Search instead for Did you mean: Sign up Log in HAVE MORE FUN WITH KUDOS * Collect badges and make progress * Participate in fun challenges * Climb up the leaderboard * Gift Kudos to your peers Log in to unlock your first badge PRODUCT Q&A * Jira Jira * jira-align Jira Align * Atlassian logo Jira Product Discovery * Jira Service Desk Jira Service Management * Compass * Confluence Confluence * Trello Trello * Atlas * Atlassian logo Atlassian Guard See all COMMUNITY RESOURCES * Announcements * FAQ * Guidelines * About SUPPORT * Documentation and support * Atlassian Community Events * Atlassian University TOP GROUPS * groups-icon Welcome Center * groups-icon Featured Groups * groups-icon Product Groups * groups-icon Regional Groups * groups-icon Industry Groups * groups-icon Community Groups Explore all groups COMMUNITY RESOURCES * Announcements * FAQ * Guidelines * About SUPPORT * Documentation and support * Atlassian Community Events * Atlassian University LEARN * Learning Paths * Certifications * Courses by Product COMMUNITY RESOURCES * Announcements * FAQ * Guidelines * About SUPPORT * Documentation and support * Atlassian Community Events * Atlassian University EVENTS * Live learning * Local meet ups * Community led conferences COMMUNITY RESOURCES * Announcements * FAQ * Guidelines * About SUPPORT * Documentation and support * Atlassian Community Events * Atlassian University GET PRODUCT ADVICE FROM EXPERTS Ask a question → JOIN A COMMUNITY GROUP Find a group → ADVANCE YOUR CAREER WITH LEARNING PATHS Take a free class → EARN BADGES AND REWARDS Level up → CONNECT AND SHARE IDEAS AT EVENTS See the calendar → * Community * Products * Jira Service Management * Articles * Bulk Actions for JSM Portal-only accounts BULK ACTIONS FOR JSM PORTAL-ONLY ACCOUNTS November 5, 2024 edited Today, we're thrilled to roll out bulk actions for managing Portal-only accounts. This feature is designed to help administrators streamline their workflow by enabling them to select and carry out bulk actions—like deleting or migrating to Atlassian accounts — on as many as 1,000 accounts at once. BULK DELETE - PORTAL-ONLY ACCOUNTS Administrators now have the option to select multiple Portal-only accounts and delete as many as 1,000 accounts at once. This upgrade simplifies the process, enabling admins to bypass the monotonous chore of deleting accounts one at a time, which greatly cuts down on both effort and time. Just be sure you’re ready to delete - we can’t restore accounts after they’re deleted. BULK MIGRATE - PORTAL-ONLY ACCOUNTS TO ATLASSIAN ACCOUNTS Administrators can now select multiple Portal-only accounts and migrate up to 1,000 accounts at once. As organizations change and grow, it's essential for administrators to update their JSM site configurations to reflect the right account types. To make this easier, we've rolled out bulk migration. This new feature helps administrators carry out migration or cleanup tasks, making sure every user has the correct account type. -------------------------------------------------------------------------------- WHICH ACCOUNT TYPE IS RIGHT FOR MY JSM SITE? We recently shared some insights on how to choose the right account type for your JSM site. If you want to dive deeper, you can check out that article here. As a refresher, I've highlighted the key differences between "Internal customers" and "External customers" below. INTERNAL CUSTOMERS “Internal customers” are the employees within your organization who benefit from services provided by various teams. In these situations, it’s crucial to set up all your “Internal customers” with Atlassian accounts and grant them the JSM Customer Role. This setup allows them to access service desks across your company seamlessly. If your “Internal customers” are already using other Atlassian products (like Jira or Confluence), they will already have an Atlassian account. In that case, you just need to assign them the JSM Customer Role. Some examples of “Internal customers” and how they interact with service desks are: * Employees who raise tickets concerning outages, troubleshooting, or equipment problems for the IT team to resolve. * Employees who submit tickets for budget requests or reimbursements for the Finance team to evaluate and approve. * Employees who raise tickets related to payroll, onboarding, or off-boarding for the HR team to handle. EXTERNAL CUSTOMERS “External customers” are individuals or groups outside your organization, often representing a portion of the general public. These clients or customers engage with the services your company provides. In these instances, it’s best to set up “External customers” with Portal-only accounts. These accounts are tailored specifically for Jira Service Management (JSM) and do not allow access to other Atlassian products like Jira or Confluence. Some examples of “External customers” and how they interact with service desks are: * Customers looking to raise tickets for refunds, returns, or issues with defective physical products they’ve bought. (e.g., e-commerce, fashion, or furniture) * Users who need to submit tickets for problems related to passwords, logins, or billing with a digital service they subscribe to. (e.g., streaming services, digital products, or subscriptions) * Clients who reach out to outsourced service providers for support. (e.g., consultancies or managed services providers) -------------------------------------------------------------------------------- Leave us a comment with any questions or feedback - we’d love to hear from you on how these features have helped you manage Portal-only accounts. Comment Watch Like 9 people like this # people like this Share * LinkedIn * Twitter * Email * Copy Link 1632 views 3 COMMENTS Diet Bos December 10, 2024 edited Great Feuture!! Does this come with an API functionality as well to automate it? Like • Lothar Soenen likes this Ash Young Atlassian Team Atlassian Team members are employees working across the company in a wide variety of roles. December 12, 2024 edited Hi @Diet Bos Not today, but we've got a feature request ticket here - please add your vote and share some more details about your use case Many thanks, Ash Like Diet Bos December 13, 2024 edited @Ash Young : That link does not resembles what we would like. The API call would migrate the customer account to an atlassian account - So we could then create a custom field (or more) add an email to that field - and when the field is not empty - automation would send the web request for the customer to migrate. Like COMMENT Log in or Sign up to comment WAS THIS HELPFUL? Yes No THANKS! × Ash Young Atlassian Team Atlassian Team Atlassian Team members are employees working across the company in a wide variety of roles. ABOUT THIS AUTHOR Product Manager Atlassian Sydney 60 total posts * * * * * * * +12 more... View profile Jira Service Desk Jira Service Management TAGS * atlassian-account * cloud * delete-account * jira-service-management * jira-service-management-cloud * lifecycle-management * migrate-account * portal-only-account Related Community content * SEND EMAIL TO ALL JSM PORTAL ONLY CUSTOMERS * BULK ACTIONS POWER UP * SETUP JSM PORTAL ACCESS WITHOUT JIRA LOGIN AND FOR... * BULK ACTION LINK * PROBLEMS WITH CUSTOMER ACCOUNTS IN JSM START YOUR FORUMS ADVENTURE WITH COMMUNITY VOYAGER! Whether you're just starting or looking to deepen your participation we've got something special to help you hit the ground running — the new Kudos Passport! Check it out AUG Leaders UPCOMING JIRA SERVICE MANAGEMENT EVENTS * LESS COMPLEXITY, MORE PRODUCTIVITY: SIMPLIFYING YOUR JIRA ENVIRONMENT → Jan 16 Cluj-Napoca, CJ (RO) * 🧭 NAVIGATING THE OPSGENIE / JIRA SERVICE MANAGEMENT (JSM) MERGE ⛵️ → Jan 16 Virtual (US) * #69 ACE TOKYO MEETUP 管理者必見！CONFLUENCE/JSM 全社導入展開、ナレッジマネジメント成功の秘訣 〜FREEE社の事例〜 → Jan 23 Tokyo, Japan (JP) See all events * FAQ * Community Guidelines * About * Privacy policy * Your Privacy Choices * Terms of use * © 2024 Atlassian Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This site uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. To change your preferences, click Manage preferences. Otherwise, clicking Accept all cookies indicates you agree to our use of cookies on your device. 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