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DOWNTIME BANKS

TicketRef Status BankName Duration Start End Created Api Description OBIE-13542
Planned Clydesdale 06:00:00 09/25/2024 20:00:00 09/26/2024 02:00:00 09/18/2024
16:35:00 AIS/PIS

Virgin Money would like to notify the ecosystem that we are undertaking routine
maintenance and the stand alone API services for personal and SME savings and
current accounts hosted on https://api.prod.ob.virginmoney.com/ will be
unavailable to TPPs between 20:00 BST on 25th and 02:00 BST on 26th September
2024. 

This outage will also impact our direct personal and SME savings and current
account customer channel.  Credit Card accounts will not be impacted.  

We apologise for any inconvenience caused. 

OBIE-13550 Active HSBC 05:00:00 09/22/2024 20:00:00 09/23/2024 01:00:00
09/20/2024 14:57:00 AIS/PIS

We would like to make participants aware that HSBC will implement a maintenance
release during this window. No outage is expected but some disruption to
services may be experienced.

This release will apply to all HSBC Brands (HSBC Personal, first direct, M&S
Bank, HSBC Business, HSBC Kinetic, HSBCnet, HSBC Innovation Banking).

OBIE-13508 Active Barclays 09:00:00 09/21/2024 22:00:00 09/22/2024 07:00:00
09/10/2024 10:47:00 AIS/PIS

Barclays will be undertaking maintenance between 21/09/2024 22:00 and 22/09/2024
07:00 which may see impact to Account Sharing, Payments and Confirmation of
Funds. Apologies for any inconvenience this may cause.

OBIE-13525 Active Nationwide 14:00:00 09/21/2024 21:00:00 09/22/2024 11:00:00
09/16/2024 08:45:00 AIS/PIS

We’ll be undertaking scheduled maintenance from 9pm on Saturday 21 September,
until 11am on Sunday 22 September.
 
During this time, some of our Open Banking services will be unavailable between
the following times:
 
From 10.30pm Saturday, until approximately 5am on Sunday 22 September (but could
be unavailable until 11am)
 
Up to date Current Account balances will be unavailable, cached balance(s) will
be provided Current Account Transactions will be unavailable Direct debits will
be unavailable, beneficiaries & standing orders will be available as normal All
PIS services will be unavailable Any new authorisations will fail  
We apologise for any problems this may cause.

OBIE-13348 Active HSBC 11:00:00 09/21/2024 15:00:00 09/22/2024 02:00:00
08/07/2024 11:06:00 AIS/PIS

We would like to make participants aware that HSBC will implement a maintenance
release during this window. Outage is expected and some disruption to services
may be experienced.

This release will apply to HSBCnet and HSBC Innovation Banking only.

OBIE-13446 Active LLoyds 11:45:00 09/20/2024 22:30:00 09/21/2024 10:15:00
09/03/2024 14:48:00 AIS/PIS

LBG would like to advise that we are undertaking planned maintenance on 20th
September 2024 at 22:30 till 03:45 on 21st September. The window may extend till
10:15 if there is a need for a roll back. This consists of a database change
which will cause disruption to our Open Banking APIs. During the outage,
customers will be unable to use Account Information Services or Payment
Initiation Services.

OBIE-13445 Active Bank of Scotland 11:45:00 09/20/2024 22:30:00 09/21/2024
10:15:00 09/03/2024 14:47:00 AIS/PIS

LBG (Halifax and Bank of Scotland) would like to advise that we are undertaking
planned maintenance on 20th September 2024 at 22:30 till 03:45 on 21st
September. The window may extend till 10:15 if there is a need for a roll back.
This consists of a database change which will cause disruption to our Open
Banking APIs. During the outage, customers will be unable to use Account
Information Services or Payment Initiation Services.

OBIE-13551 Active Clydesdale 05:00:00 09/20/2024 21:00:00 09/21/2024 02:00:00
09/20/2024 15:32:00 AIS/PIS

Virgin Money would like to notify the ecosystem that we are undertaking
maintenance between 21:00 BST 20th and 02:00 BST 21st September. As a result,
TPPs may experience potential service degradation or unavailability of the
merged API services for all accounts hosted
on https://api.openbanking.virginmoney.com/ throughout this period.

We apologise for any inconvenience caused.

OBIE-13513 Completed Nationwide 13:30:00 09/19/2024 18:30:00 09/20/2024 08:00:00
09/12/2024 09:38:00 AIS/PIS

We'll be undertaking planned maintenance from 6.30pm on Thursday 19 September,
until 8am on Friday 20 September.

During this period, Nationwide APIs will be available as normal. However, some
requests may fail.  Please note, there will be a period from approximately 03:00
to 05:00 where payment requests will be queued, however all requests will be
processed.

OBIE-13522 Completed Nationwide 06:00:00 09/18/2024 16:00:00 09/18/2024 22:00:00
09/13/2024 16:57:00 AIS/PIS

On Wednesday 18 September, we'll be undertaking scheduled maintenance between
4pm and 10pm.

During this period Nationwide APIs will be available as normal but some requests
may fail.

Sorry for any problems this may cause

OBIE-13539 Completed Clydesdale 1.05:05:00 09/18/2024 07:21:00 09/19/2024
12:26:00 09/18/2024 11:53:00 AIS/PIS

Virgin Money would ike to notify the ecosystem that we are experiencing
intermittent issues with the open banking services for accounts hosted on the
stand alone APIs hosted on https://api.prod.ob.virginmoney.com/ . As a result,
TPPs may receive errors for requests for account information for existing
consents.

Accounts hosted on the merged APIs are not impacted.

These issues are currently under priority investigation and we apologise for any
inconvenience caused.

OBIE-13531 Completed Clydesdale 06:30:00 09/17/2024 06:45:00 09/17/2024 13:15:00
09/17/2024 11:32:00 AIS/PIS

Virgin Money would ike to notify the ecosystem that we are experiencing
intermittent issues with the digital services for savings and current accounts
hosted on the stand alone APIs hosted on https://api.prod.ob.virginmoney.com/
. As a result, requests for new consents may receive an error.

Credit card accounts accessed via the stand alone APIs and accounts hosted on
the merged APIs are not impacted.

These issues are currently under priority investigation and we apologise for any
inconvenience caused.

OBIE-13526 Completed Capital One 08:00:00 09/16/2024 22:00:00 09/17/2024
06:00:00 09/16/2024 09:10:00 AIS

During this window, the Capital One API endpoints, Mobile Application and Online
Banking platform will be unavailable due to essential maintenance.
(Customer Registrations will not happen, Customers can’t log in)

OBIE-13507 Completed Barclays 05:00:00 09/15/2024 02:00:00 09/15/2024 07:00:00
09/10/2024 10:43:00 AIS/PIS

Barclays will be undertaking maintenance on 15/09/2024 between 02:00 and 07:00
which may see impact to Account Sharing, Payments and Confirmation of Funds.
Apologies for any inconvenience this may cause.

OBIE-13501 Completed Capital One 10:00:00 09/14/2024 22:00:00 09/15/2024
08:00:00 09/09/2024 09:58:00 AIS

Please be advised of the following maintenance.

Date/Time of Planned Work
14th Sep - 15th Sep  (22:00 - 08:00)  UK Time

Description of the work
All systems maintenance outage 

Services Affected and Actions required:
During this window, the Capital One API endpoints, Mobile Application and Online
Banking platform will be unavailable due to essential maintenance.
(Customer Registrations will not happen, Customers can’t log in)

OBIE-13493 Completed Clydesdale 10:00:00 09/14/2024 22:00:00 09/15/2024 08:00:00
09/06/2024 13:01:00 AIS/PIS

Virgin Money would like to notify the ecosystem that we are undertaking routine
maintenance and the stand alone API services will be unavailable for credit card
accounts hosted on https://api.prod.ob.virginmoney.com/ 22:00 BST 14th September
and 08:00 BST 15th September 2024. 

This outage will also impact the credit card mobile app. Personal and SME
current and savings accounts will not be impacted.
 
We apologise for any inconvenience caused. 

OBIE-12206 Completed Barclays 10:00:00 09/14/2024 22:00:00 09/15/2024 08:00:00
11/14/2023 16:14:00 AIS/PIS

Barclays will be carrying out maintenance only impacting commercial credit cards
from 14/09/2024 22:00 till 15/09/2024 08:00. Apologies for any inconvenience
this may cause

OBIE-13431 Completed Barclays 09:30:00 09/14/2024 21:30:00 09/15/2024 07:00:00
08/30/2024 15:14:00 AIS/PIS

We are expecting interruptions to AIS, PIs and CoF within the period of 21:30 on
the 14th September until 07:00 on the 15th September, primarily on Barclaycard
requests but impact could be seen across all channels/ requests.

We apologise for any inconvenience this may cause.

OBIE-13503 Completed Nationwide 13:00:00 09/14/2024 21:00:00 09/15/2024 10:00:00
09/09/2024 11:36:00 AIS/PIS

We’ll be undertaking scheduled maintenance from 9pm on Saturday 14 September,
until 10am on Sunday 15 September.

During this time, some of our Open Banking services will be unavailable between
the following times:

From 10.30pm Saturday, until approximately 5am on Sunday 15 September (but could
be unavailable until 10am)

Up to date Current Account balances will unavailable, cached balance(s) will be
provided Current Account Transactions will unavailable Direct debits will be
unavailable, beneficiaries & standing orders will be available as normal All PIS
services will be unavailable Any new authorisations will fail
From 9.50pm Saturday, until approximately 8.30am on Sunday 15 September.

Up to date Credit Card balances will unavailable, cached balance(s) will be
provided Credit Card Transactions will be unavailable Payments to Nationwide
Credit cards will be queued
We apologise for any problems this may cause.

OBIE-13520 Completed Clydesdale 08:00:00 09/14/2024 20:00:00 09/15/2024 04:00:00
09/13/2024 11:39:00 AIS/PIS

Virgin Money would like to notify the ecosystem that we are undertaking
maintenance between 20:00 BST 13th and 04:00 BST 14th September. As a result,
TPPs may experience potential service degradation or unavailability of the
merged API services for all accounts hosted
on https://api.openbanking.virginmoney.com/ throughout this period.

We apologise for any inconvenience caused.

OBIE-13495 Completed HSBC 11:45:00 09/14/2024 20:00:00 09/15/2024 07:45:00
09/06/2024 15:57:00 AIS/PIS

We would like to make participants aware that HSBC will implement a maintenance
release during this window. Outage is expected and some disruption to services
may be experienced.

This release will apply to HSBCnet and HSBC Innovation Banking only.

OBIE-13442 Completed LLoyds 11:45:00 09/13/2024 22:30:00 09/14/2024 10:15:00
09/03/2024 14:44:00 AIS/PIS

LBG would like to advise that we are undertaking planned maintenance on 13th
September 2024 at 22:30 till 03:45 on 14th September. The window may extend till
10:15 if there is a need for a roll back. This consists of a database change
which will cause disruption to our Open Banking APIs. During the outage,
customers will be unable to use Account Information Services or Payment
Initiation Services.

OBIE-13441 Completed Bank of Scotland 11:45:00 09/13/2024 22:30:00 09/14/2024
10:15:00 09/03/2024 14:43:00 AIS/PIS

LBG (Halifax and Bank of Scotland) would like to advise that we are undertaking
planned maintenance on 13th September 2024 at 22:30 till 03:45 on 14th
September. The window may extend till 10:15 if there is a need for a roll back.
This consists of a database change which will cause disruption to our Open
Banking APIs. During the outage, customers will be unable to use Account
Information Services or Payment Initiation Services.

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