www.pissedconsumer.com Open in urlscan Pro
178.162.221.8  Public Scan

Submitted URL: https://virginpulse.pissedconsumer.com/?utm_source=VirginPulse&utm_medium=email&utm_campaign=performance-report-(w/o-contract)-review-link
Effective URL: https://www.pissedconsumer.com/virginpulse/RT-F.html?utm_source=VirginPulse&utm_medium=email&utm_campaign=performance-report-%2...
Submission: On October 01 via api from US — Scanned from DE

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Updated on 09/28/2024


VIRGINPULSE
REVIEWS AND COMPLAINTS

virginpulse.com

1.7 out of 5
5 rated reviews

1.7

5 rated reviews | Is this your business?
What is your customer experience with VirginPulse?
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VIRGINPULSE OVERVIEW

The aggregated data is based on reviews and questionnaires provided by
PissedConsumer.com users.

 * VirginPulse has 1.7 star rating based on 5 customer reviews. Consumers are
   mostly dissatisfied.

 * 50% of users would likely recommend VirginPulse to a friend or colleague.

 * Rating Distribution
   
   80% negative 20% neutral

 * Pros: Great customer service, Great watches, Items purchased with work
   rewards.
   Cons: Cant get in touch with anyone, Extremely overcharged, Poor customer
   service.

View full overview ›
Reviews 0
Q&A
Contacts

Show reviews that mention
search button
email priority health card issue customer service virgin pulse target gift gift
card points reward
Filter review
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    0
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Helpful Latest
Alexei Xjw
Alexei Xjw Doylestown, Pennsylvania
#6134917 
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Reply as Company


PROBLEMS WITH LABCORP PAPERWORK

Sep 28, 2024
1.0

The website and getting forms isn't user friendly at all. Sign in is a joke. If
you can't remember your user name or password and request assistance an email is
never received.



User's recommendation: Plan ahead and use your own Dr.

Comment
Helpful

Jeremiah N Yby
Jeremiah N Yby

This review is from a real person who provided valid contact information and
hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
#6095812 
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Reply as Company


HAVEN'T RECEIVED ITEM I ORDERED AUGUST 19ISH

Sep 10, 2024
1.0

I haven't received my order from, I think, August 19th, when I ordered Max Pro
or something like that. Jeremiah Nolan is the name and I would just like to know
when I'm getting it, or maybe a refund.

Loss:
$35
Pros:
 * Great watches

Cons:
 * Cant get in touch with anyone

Preferred solution: Price reduction

Comment
Helpful

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Randall R Qxo
Randall R Qxo

This review is from a real person who provided valid contact information and
hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
#5922332 
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DID NOT RECEIVE MY TARGET GIFT CARD

Jun 14, 2024

Use a different device. They blocked my Target gift card. They said it would be
available in 24 hours, but it never was.

Loss:
$50


Preferred solution: Full refund

Comment
Helpful

Michael S How
Michael S How

This review is from a real person who provided valid contact information and
hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer | Comstock Park, Michigan
#5528075 
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POOR CUSTOMER SERVICE

Jan 14, 2024

On Thursday,01/11/24 I received an email from Priority Health informing me that
my unused balance for OTC would expire at the end of the month. I clicked on the
button and was not connected to Priority Health Account,but to Virgin Pulse.

I attempted in various ways to sign in,not accepted. I tried the Chat option and
after several times,I was informed I was being transferred to another agent.
Waited a long time and was never connected or helped.

I thought Virgin Pulse was a scam. Priority Health was contacted and informed of
the above information!

Regards,

Mike Satonin/Very Poor Customer Service!


Comment
Helpful

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Ben G Zpk

This review is from a real person who provided valid contact information and
hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
#5351280 
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Reply as Company


RETURN HAS BEEN IMPOSSIBLE

Nov 24, 2023
2.3

Returns are impossible. I called and was told that the email was forwarded, but
it didn't pertain to my issue. Unfortunately, I only have access to my work
email at work and I can't check while on the phone as I work nights.

Loss:
$38
Pros:
 * Items purchased with work rewards

Cons:
 * Poor customer service

Preferred solution: Full refund

User's recommendation: Only buy it if you know the item is what is expected

Comment
Helpful

Komal V Pwy

This review is written by an individual who has purchased the reviewed
product/service and/or confirms being a paying customer of this company. Check
our FAQ

Verified Buyer |

This review is from a real person who provided valid contact information and
hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
#4785270 
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Reply as Company


UNFAIR CHARGES AND LACK OF PROMISED DISCOUNTS: A DISAPPOINTING EXPERIENCE WITH
VIRGIN PLUS

Jul 10, 2023
3.0


I am writing this complaint to express my deep dissatisfaction and frustration
with Virgin Plus regarding two significant issues: unreasonable charges for
overutilization of data and the failure to provide promised discounts. As a
student, I cannot afford the exorbitant fee of $50 for a mere 0.32 GB of data,
especially considering the lack of notification regarding my data pack and my
track record of timely bill payments.

To begin with, I was shocked to discover that Virgin Plus had charged me $50 for
exceeding my data limit by a minuscule 0.32 GB.

Such a charge is completely disproportionate and unreasonable. It is beyond
comprehension that Virgin Plus would charge such an exorbitant amount for such a
negligible overage. This kind of pricing is exploitative, particularly for
customers like me who are on a tight budget.

Adding insult to injury, I did not receive any notification indicating that my
data pack had been exhausted. As a responsible customer, I expected Virgin Plus
to keep me informed about my data usage and notify me before charging additional
fees.

This lack of notification further highlights the company's disregard for its
customers' financial well-being and satisfaction.

Furthermore, I am disappointed that the promised $5 monthly discount for
referring a friend has not been applied to my account. I took the time to
recommend Virgin Plus to a friend, expecting to receive the agreed-upon discount
as a token of appreciation. However, the company has failed to fulfill its end
of the deal, leaving me feeling misled and undervalued as a customer.

As a long-standing and responsible customer, I am deeply disappointed by these
unfair charges and the failure to honor the promised referral discount. I have
consistently paid my bills on time and have been loyal to Virgin Plus.

I urge the company to reconsider the $50 charge for such a minimal data overage
and to rectify the situation by waiving the fee.

Additionally, I kindly request that Virgin Plus promptly apply the $5 monthly
discount as promised for the referral.

It is disheartening to feel disregarded and ignored as a customer who has put
trust in the company's services.

I sincerely hope that Virgin Plus takes my concerns seriously, reviews my case,
and resolves these issues in a fair and satisfactory manner. As a loyal and
responsible customer, I believe I deserve better treatment and consideration.

View full review
Loss:
$35
Pros:
 * Great customer service

Cons:
 * Extremely overcharged

Preferred solution: Full refund

User's recommendation: Don’t over utilise data pack. They charge huge dollars
for a mere of 0.32 gb extra data.

Comment
1

Adama Kpt
Adama Kpt

This review is from a real person who provided valid contact information and
hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer | Lincoln, Nebraska
#5147357 
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Reply as Company


MY REWARD CARD

Sep 25, 2023
1.0

My issue has not been resolved. I have redeemed my reward points but I have not
received my card yet. I would like to know how I can get my physical card.



User's recommendation: low

Comment
Helpful



CONTACT INFORMATION

Website:
virginpulse.com
Mailing Address:
75 Fountain St.
Providence, Rhode Island 02902
United States
Phone:
(888) 671-9395
Contact VirginPulse Customer Service


HOW SATISFIED ARE THE CUSTOMERS?

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VirginPulse
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VirginPulse Overview

The aggregated data is based on reviews and questionnaires provided by
PissedConsumer.com users.

 * VirginPulse has 1.7 star rating based on 5 customer reviews. Consumers are
   mostly dissatisfied.

 * 50% of users would likely recommend VirginPulse to a friend or colleague.

 * Rating Distribution
   
   80% negative 20% neutral

 * Pros: Great customer service, Great watches, Items purchased with work
   rewards.
   Cons: Cant get in touch with anyone, Extremely overcharged, Poor customer
   service.

 * Recent recommendations regarding this business are as follows: "Plan ahead
   and use your own Dr.", "Only buy it if you know the item is what is
   expected", "low", "Don’t over utilise data pack. They charge huge dollars for
   a mere of 0.32 gb extra data.".

 * Most users ask VirginPulse for the refund as a solution to their issues.

 * Consumers are not pleased with Exchange, Refund and Cancellation Policy and
   Billing Practices. The price level of this organization is high according to
   consumer reviews.

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Rating Details
Billing Practices

Customer service

Diversity of Products or Services

Exchange, Refund and Cancellation Policy

Price Affordability

Privacy and Data Security

Product or Service Quality

Style and Design

Value for money

Website

Close
Rating Details
Billing Practices

Customer service

Diversity of Products or Services

Exchange, Refund and Cancellation Policy

Price Affordability

Privacy and Data Security

Product or Service Quality

Style and Design

Value for money

Website

Close
Rating Details
Billing Practices

Customer service

Diversity of Products or Services

Exchange, Refund and Cancellation Policy

Price Affordability

Privacy and Data Security

Product or Service Quality

Style and Design

Value for money

Website

Close
Rating Details
Billing Practices

Customer service

Diversity of Products or Services

Exchange, Refund and Cancellation Policy

Price Affordability

Privacy and Data Security

Product or Service Quality

Style and Design

Value for money

Website

Close
Rating Details
Billing Practices

Customer service

Diversity of Products or Services

Exchange, Refund and Cancellation Policy

Price Affordability

Privacy and Data Security

Product or Service Quality

Style and Design

Value for money

Website

Close

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