pages.observe.ai Open in urlscan Pro
104.17.74.206 Public Scan

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Submitted URL:
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Effective URL:
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Submission: On January 08 via api (January 8th 2024, 9:40:55 pm UTC) from ES — Scanned from ES

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Text Content

LIVE WEBINAR


MASTERING CONVERSATION INTELLIGENCE: OBSERVE.AI PRODUCT SHOWCASE

JANUARY 23RD 9 AM PT | 12 PM ET



If your contact center is evaluating 2-10% of customer interactions, then you
are missing the boat.

Hundreds of top brands have already transformed their contact centers with
Observe.AI by gaining insights from 100% of their customer interactions.

In our Product Showcase, Observe.AI experts will show you how you can do the
same, driving significant business outcomes:

 * Improve sales execution and revenue growth
 * Reduce compliance risk
 * Understand what’s happening in your business and improve CX
 * Boost and accelerate agent performance

Save your seat for an upcoming Product Showcase!



*
First Name:




*
Last Name:




*
Email Address:




*
Job Title:




*
Company:









Register Now


Please enable Javascript to view this form.

BEN WARNER


Principal Sales Engineer at Observe.AI




JACQUIE PETERSON


Sr. Product Marketing Manager at Observe.AI



JOSE OLIVA

Team Lead - QuAD
at Nations Info Corp

AKIN DESAI

Senior Head of Customer
Success at Observe.AI

FARHAN SHAKEEL

Senior Customer Success
Manager at Observe.AI

LIVE WEBINAR

January 12th, 2023 10AM PST | 1PM EST


HOW FIGO'S CONTACT CENTER SAVES $700K A YEAR, UNLOCKS BUSINESS-CRITICAL INSIGHTS
TO DRIVE BETTER OUTCOMES

When your company is growing, customers are increasing steadily, and demand for
your product is skyrocketing you have to find a way to keep up.

This is the journey of Figo Pet Insurance who evolved from limited visibility
into what was happening across customer conversations at scale to providing the
entire company with actionable insights that fuel agent coaching, drive business
decisions, and improve operations.

With Observe.AI, Figo was able to gain 100% visibility into customer
conversations in order to:

 * Improve agent performance with targeted coaching
 * Automate compliance detection for better oversight
 * Deliver org-wide insights for more confident business decisions

Join our webinar with Ken Fausel, Director of Customer Service, to learn how
Figo leveraged Observe.AI's automated QA solution to drive more confident
business decisions.

KEN FAUSEL

Director of Customer Service
at Figo Pet Insurance

AKIN DESAI

Senior Head of Customer
Success at Observe.AI

LIVE WEBINAR

January 19th, 2023 10AM PST | 1PM EST


HOW NATIONS INFO CORP TURNS CONTACT CENTER VISIBILITY INTO BETTER SAVE RATES,
AHT, AND CSAT

You don't know what you don't know. This is the story of most contact centers
that are only running around 2% of conversations through a formal QA process.

With Observe.AI, Nations Info Corp was able to unlock a treasure trove of data
trapped in customer-agent conversations and create a data-driven contact center
operation that improved critical contact center KPIs.

In this webinar they will share how they used a data-driven approach to:

 * Boost save rates with improved sales rebuttal scripts
 * Shorten average handle times due to shorter talk tracks
 * Shift the focus of their QA team to strategic analysis instead of mundane
   call scoring

Join our webinar with Marlon Pacheco, Director of Training and Quality, and Jose
Oliva, Team Lead QuAD, to learn how Nations Info Corp leveraged Observe.AI's
automated QA solution to drive dramatic business results.

FARHAN SHAKEEL

Senior Customer Success
Manager at Observe.AI

MARLON PACHECO

Director of Training and
Quality at Nations Info Corp

JOSE OLIVA

Team Lead - QuAD
at Nations Info Corp


ABOUT OBSERVE.AI

Observe.AI is the leading conversation intelligence platform for boosting
contact center performance. Built on the industry's most accurate AI engine that
analyzes 100% of interactions across channels, Observe.AI maximizes agent
performance, pinpoints new revenue and coaching opportunities, and up-levels
quality assurance and compliance. Observe.AI is trusted by hundreds of customers
and partners across industries - including Pearson, 23andMe, Accolade, Group 1
Automotive, and Public Storage - and is backed by Softbank Vision Fund 2, Zoom,
Menlo Ventures, Scale Ventures, and Nexus Ventures.




© 2022 All Rights Reserved

pages.observe.ai Open in urlscan Pro 104.17.74.206 Public Scan

Form analysis 3 forms found in the DOM

Text Content

pages.observe.ai Open in urlscan Pro
104.17.74.206 Public Scan

Form analysis
3 forms found in the DOM