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RESOLVING QUIET MICROPHONE OR SPEAKER ISSUES ON NEW DELL LATITUDES


Zuletzt aktualisiert am 7 April, 20223 Min. gelesen

Newer Dell Latitudes (7400, 9410 models) may have issues where the microphone is
too quiet for users to hear or there are no speakers listed. Faculty or staff
can resolve audio issues with their University-issued Dell Latitude computer
using a driver update.


UPDATING THE AUDIO DRIVER

The audio driver update process consists of 2 parts. First, it uninstalls the
old driver and restarts the PC. Then, it installs the new driver and does
another reboot. The process should improve the microphone and speaker's
performance. 

 1.  Download the appropriate audio driver. 

 2.  Once the driver has been downloaded, run the file.

 3.  Click Install. 
     
     

 4.  Wait approximately 30 seconds for the installer to appear.
     
     

 5.  Save all work.

 6.  Click Next.

 7.  Allow the old driver to uninstall.

 8.  Once you receive the InstallShield Wizard is Complete message, select Yes,
     I want to restart my computer now.
     
     

 9.  Click Finish. The computer will then restart.

 10. Log into the computer. A similar installation window should automatically
     appear.

 11. Click Next to run the installation.
     
     a. Ensure that the Yes I want to restart my computer now option is
        selected.
     
     b. Click Finish.

 12. Log into the computer once it restarts. Your microphone and speakers should
     work normally.


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