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Submission: On November 25 via api from US — Scanned from GB
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* Dropbox Help Center - How to use Dropbox
* Security
* The security checkup tool
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THE SECURITY CHECKUP TOOL
Updated Jan 15, 2024
What are the steps in the security checkup?I got an email notification about a
new log in on my account
person icon
The information in this article applies to all Dropbox users.
Dropbox has a security checkup tool that helps you keep your account and data
safe. Specifically, it helps you:
* Review the email address on your account
* Review the computers, phones, and tablets you use to access Dropbox
* Review the third-party apps you've linked to your account
* Change and strengthen your account password
* Review two-step verification (if you have it enabled for your account)
If you received an email about account access from an unfamiliar device, jump to
the bottom of this article.
Start checkup now
WHAT ARE THE STEPS IN THE SECURITY CHECKUP?
Check your email
The Check your email step prompts you to review the email address on your
Dropbox account.
Dropbox uses your email address as your unique user name. If you lose access to
this email address, you can't reset your Dropbox password, and you might lose
access to your Dropbox account.
1. If the listed email is still valid, click Yes (if you haven't yet verified
your email address, you're instead prompted to Send verification email).
2. If the listed email is no longer valid, click Change.
highlighter icon
Note: For members of a Dropbox team account, only your team admin can change
your account email address.
I lost access to my email address so I can't change my password. What now?
Review devices and web browsers
The Review devices and web browsers step prompts you to review each place you've
logged in to your Dropbox account. The list has current or past sessions on the
Dropbox desktop app, mobile app, or web browser.
1. If you see an unfamiliar device or web session, or one you no longer use,
click the X beside it.
2. You're then logged out of Dropbox on that device or browser.
3. If you log out of an unfamiliar device or web session, you should further
protect your account by changing your password.
What happens when I remotely log out of a device?
Review linked apps
The Review linked apps step prompts you to review the third-party apps (if any)
you linked to your Dropbox account. These apps could be specific to your
organization, or a widely used software like Microsoft Office Online.
1. If you see an unfamiliar app, or one you no longer use, click the X beside
it.
2. The linked app is then unlinked from your Dropbox account.
3. If you unlink an app you don't recognize, you should further protect your
account by changing your password.
What info can a third-party app access when I link it to Dropbox?
Improve your password
The Improve your password step prompts you to review—and improve—the strength of
the password on your Dropbox account. Strong, unique passwords are one of the
most important safeguards for your account and personal data.
Several factors affect password strength. These factors include uniqueness
(using different password for different services), length, and use of special
characters, words, or phrases.
1. To improve password strength, enter your current password, enter a new
password, and confirm it.
2. Click Save.
How do I create a strong password for Dropbox?
Check your two-step verification settings
highlighter icon
Note: This step only appears if you already have two-step verification enabled
for your account.
The Check your two-step verification settings step prompts you to review your
two-step verification settings. You can check authenticator apps, phone numbers,
or security keys, and confirm you still have access to them. If you lose access
to any of these two-step verification methods, you might lose access to your
Dropbox account.
As a reminder, two-step verification is a highly recommended security measure.
With two-step verification, you need both your password and a unique, one-time
code or security key before you can access your Dropbox account. This code is
provided via text message or a third-party app.
What's two-step verification, and how do I set it up?
I GOT AN EMAIL NOTIFICATION ABOUT A NEW LOG IN ON MY ACCOUNT
When you access Dropbox on a new device, we send a notification to the email
address on your account. This email lists the name of the computer, phone,
tablet, or web browser, and the time of the log in. It's a good practice to
review these emails carefully.
If you logged in on this new device or browser, then no further action is
needed. However, if the log in is from a device or browser you don't recognize,
your account may have been compromised.
1. If your account has been compromised—or if you're not sure—click No next
to Was this you?
2. You're then taken to the security checkup tool, and prompted to change your
password.
Confirming you accessed Dropbox from a new device or browser.
I got a notification about an email or password change on my account, but I
didn't initiate this.
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