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4. How to Build Trust in the Workplace and on Your Team With Delegation
* Published January 27, 2024
* 3 Minute Read
Table of Contents
Delegating Effectively Requires Building & Keeping Trust First, Know the
Dimensions of Trust Then, Talk About the Trust Issue Some Final Thoughts on
Building Trust in the Workplace & Your Team Ready to Take the Next Step?
LEADING EFFECTIVELY ARTICLE
HOW TO BUILD TRUST IN THE WORKPLACE AND ON YOUR TEAM WITH DELEGATION
Published January 27, 2024
DELEGATING EFFECTIVELY REQUIRES BUILDING & KEEPING TRUST
You’ve likely encountered a situation where you’re unhappy with one of your team
members. You’d like to delegate a task to them, but are hesitating.
The employee may be likable and even work hard, but the work has problems. Now,
you’re wondering if they can handle an important project.
At its core, not wanting to delegate is an issue of trust. Can you trust this
individual to get the job done?
Whether you’re dealing with an individual or an entire team, knowing how to
build and keep trust is crucial to effective leadership.
How do you build trust in the workplace and on your team with effective
delegation?
FIRST, KNOW THE DIMENSIONS OF TRUST
Our partners, Drs. Michelle and Dennis Reina, have researched trust in the
workplace for decades, and have found that trust is built, and broken, around 3
critical areas:
* Trust of Character,
* Trust of Communication, and
* Trust of Capability.
THE 3 DIMENSIONS OF TRUST
1. TRUST OF CHARACTER
Trust of Character sets the tone and direction of teamwork. This dimension of
trust in the workplace represents mutually serving intentions and is the
starting point of a team relationship. When teams have Trust of Character, each
member has faith that the others will behave as expected.
Team members care about one another as people and hold each other’s best
interest in mind. This is the foundational dimension of trust teams need to be
effective. Team members build this trust when they do what they say they will
do, engendering a mutual view of reliability and trust within the team.
2. TRUST OF COMMUNICATION
Trust of Communication fuels collaboration and makes it safe for team members to
talk with each other directly. This goes beyond simply providing information to
one another, but also working through issues and concerns and offering different
types of feedback in the spirit of deeper learning and growth.
Through Trust of Communication, teams practice transparency — they communicate
openly and honestly. Members feel safe to admit mistakes and know where they
stand with one another. Trust of Communication creates an environment of
collaboration that teams need to thrive.
3. TRUST OF CAPABILITY
Trust of Capability opens the door for team members to contribute and to use
their knowledge to make a difference. Members build this type of trust in the
workplace by leveraging the skills and abilities of one another, seeking each
other’s input, engaging in decision making, and teaching one another new skills.
Trust of Capability helps create a culture of innovation and allows teams and
organizations to be competitive.
Together, these 3 dimensions of trust help teams understand the behaviors needed
to build and sustain trust in the workplace.
THEN, TALK ABOUT THE TRUST ISSUE
Once you understand the dimensions of the problem, it’s easier to have an honest
conversation with a team member or colleague. Here are some phrases that help
start the conversation out in a productive way:
* “I’d like to talk about something that’s concerning me.”
* “May we talk about your work on the project?”
* “I need to explore with you where we are on the project.”
It’s important to address problem employee behaviors in a way that shows the
employee genuine support — demonstrating your loyalty. Then, you can discuss a
solution to the problem, such as pairing the worker up with a more experienced
team member. Finally, make sure you are delegating workloads effectively and set
up a method for creating accountability.
SOME FINAL THOUGHTS ON BUILDING TRUST IN THE WORKPLACE & YOUR TEAM
Honest, open discussions about trust set the stage for deeper, more productive
conversations about team performance and create stronger bonds between leaders
and employees.
These steps are essential to building trust in the workplace, and with your
team.
READY TO TAKE THE NEXT STEP?
Upskill your people’s ability to build trust in the workplace through delegating
effectively with a customized learning journey for your leaders using our
research-backed modules. Available leadership topics include Conflict
Resolution, Communication, Delegating Effectively, Listening to Understand,
Psychological Safety & Trust, and more.
* Published January 27, 2024
* 3 Minute Read
* Download as PDF
WRITTEN BY
Leading Effectively Staff
This article was written by our Leading Effectively staff, who analyze our
decades of pioneering, expert research and experiences in the field to share
content that will help leaders at every level. Subscribe to our emails to get
the latest research-based leadership articles and insights sent straight to your
inbox.
This article was written by our Leading Effectively staff, who analyze our
decades of pioneering, expert research and experiences in the field to share
content that will help leaders at every level. Subscribe to our emails to get
the latest research-based leadership articles and insights sent straight to your
inbox.
TABLE OF CONTENTS
Delegating Effectively Requires Building & Keeping Trust First, Know the
Dimensions of Trust Then, Talk About the Trust Issue Some Final Thoughts on
Building Trust in the Workplace & Your Team Ready to Take the Next Step?
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RELATED TOPICS
Accountability Delegation Trust & Psychological Safety
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About CCL
At the Center for Creative Leadership, our drive to create a ripple effect of
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