www.flairconsultinggroup.com
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* Home * About * Services * Free Guide * Request an Appointment * … * Home * About * Services * Free Guide * Request an Appointment Request an Appointment * Home * About * Services * Free Guide * Request an Appointment * … * Home * About * Services * Free Guide * Request an Appointment Request an Appointment * Home * About * Services * Free Guide * Request an Appointment * * * Request an Appointment HELPING SMALL BUSINESSES DELIVER A GREAT CUSTOMER EXPERIENCE GET PERSONALIZED COACHING & CLEAR SYSTEMS TO HELP YOUR TEAM IMPROVE THE CUSTOMER EXPERIENCE Request an Appointment Watch 2 Minute Video STAND OUT ATTRACT MORE CUSTOMERS CHARGE A PREMIUM PRICE THE COLD, HARD FACTS OF POOR CUSTOMER SERVICE * 78% of customers have backed out of a purchase due to a poor customer experience (Glance) * It takes 12 positive customer experiences to make up for one negative experience (Ruby Newell-Legner’s “Understanding Cusotmers”) * Customers will tell an average of 9 people about a positive customer service experience but will tell 16 people about a negative experience (Glance) Request an Appointment MAKE CUSTOMER EXPERIENCE YOUR COMPETITIVE ADVANTAGE Stand Out Become known as the industry leader when it comes to customer experience. Attract More Customers As the go-to brand, more people will come to you through referrals from loyal customers. Charge a Premium Price 86% of Customers are willing to pay more for a great customer experience (Oracle). Request an Appointment FRANCIS FLAIR, CEO OF FLAIR CONSULTING GROUP I UNDERSTAND YOUR FRUSTRATION IF YOU STRUGGLE TO IMPROVE YOUR TEAM'S CUSTOMER EXPERIENCE SKILLS. I'VE BEEN THERE TOO. AS A CERTIFIED CUSTOMER EXPERIENCE CONSULTANT AND A CHIEF EXPERIENCE OFFICER, I CAN HELP YOUR TEAM IMPLEMENT A PROVEN SYSTEM USED BY WORLD CLASS SERVICE COMPANIES AROUND THE GLOBE. Request an Appointment THE PROCESS IS SIMPLE 1 REQUEST AN APPOINTMENT During your virtual Discovery Session, you’ll share your story, get your questions answered, and get practical advice you can implement immediately. 2 GET A CUSTOM PLAN In a series of workshops, we will define the customer experience you want to deliver and create clear systems tailored to your organization. 3 EXECUTE YOUR PLAN Your business will be empowered to deliver a consistently great customer experience, charge a premium price, and increase profits. Request an Appointment OUR PROMISE TO YOU * You will work with Francis personally and directly * We work with a small number of clients at a time * We will be available to answer your questions anytime * We will work together to find a budget * We will give you a custom plan that works for you * We genuinely care about you and your success Request an Appointment CHOOSE THE SERVICE THAT FITS YOUR NEEDS Customer Service & Experience Get the training and resources to equip your team to deliver a consistently great customer experience. Learn More Employee & Company Culture We help you improve communication, elevate company culture to reduce turnover, and improve morale. Learn More Keynotes & Workshops Francis delivers engaging presentations and workshops that elevate your credibility and help the participants elevate the customer experience. Learn More WHY WE’RE DIFFERENT Every small business owner wants to charge premium prices for their products and services. To do that, you need to make customer experience your competitive advantage. The problem is you repeatedly tell your team the importance of customer experience, but it doesn't stick. Request an Appointment HOW MUCH IS POOR CUSTOMER EXPERIENCE COSTING YOU? Is an inconsistent customer experience causing you to lose loyal customers? Or get a bad reputation? Or discount your prices? Poor customer experience could be costing you more than you know! Request an appointment today so you can stop losing opportunities and start standing out, attracting more customers, and charging a premium price. Request an Appointment WHAT WE DO Most small business owners struggle to improve their team’s customer service experience, leading to lower profits. At Flair Consulting Group, we give small businesses clear systems to follow so they can deliver a consistently great customer experience, charge a premium price, and increase profits. LINKS About Us Blog Services Free Guide Case Studies Contact Request an Appointment Privacy Policy CONTACT info@flairconsultinggroup.com (405) 295-5080 © 2023 My Healing Pathways | Website by Buarich Cookie Use We use cookies to ensure a smooth browsing experience. By continuing we assume you accept the use of cookies. Accept Learn More