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 * Synchronization




BRANDMAIL PLEASE FIX YOUR USER CREDENTIALS TO RESTORE TEMPLATE ACCESS

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 * How to fix your BrandMail credentials to restore template access


HOW TO FIX YOUR BRANDMAIL CREDENTIALS TO RESTORE TEMPLATE ACCESS


The error below is associated with BrandMail not being able to successfully
authenticate your user credentials. For security reasons, access to any
templates is restricted when your user profile does not authenticate within your
organisation's predefined sync intervals.






You may be authenticating in one of two ways: 



1. Windows authentication

2. Username and password


WINDOWS AUTHENTICATION


This authentication method requires you to click on your email address when the
pop-up below appears. This pop-up will appear every 30 days. If you do not click
on your name to authenticate, your BrandMail will not be able to synchronize and
appear "stuck". After a number of predefined days, the database will lock. 







In order to fix this issue: 



1. Restart your workstation (and specifically Outlook)

2. The above pop-up should automatically come up

3. Click on your email address to authenticate

4. Click "synchronize data" to restore your database and access to your
templates (including your email signature):







NOTE: If the Windows pop-up does not automatically appear after restarting
Outlook, please click "synchronize data". This should force the pop-up to come
up.



USERNAME AND PASSWORD


This authentication method requires you to authenticate via a username and
password supplied to you by your organisation.



1. Go to the BRANDMAIL tab and click on SETTINGS

2. Fix your username and password:



Username: your email address

Password: password (this is the default)



3. Click on TEST CONNECTION

4. Click OK

5. 4. Click "synchronize data" to restore your database and access to your
templates (including your email signature):








Updated: 2 years ago
Helpful?




SYNCHRONIZATION


BrandMail An error occurred while syncing the Data - User canceled
authentication
BrandMail Failed Login: Switching to Windows Authentication
BrandMail please fix your user credentials to restore template access
An error occurred while syncing the Data - Value cannot be null. Parameter name:
tenant
Sync Data Error: Execution Timeout Expired
Connection from IP Address is not accepted

TAGS


database locked
no signature
brandmail error
user credentials
sync problem
brandmail credentials
fix credentials
fix user credentials

 * RELATED ARTICLES
   
   
   BrandMail An error occurred while syncing the Data - User canceled
   authentication
   BrandMail | Clearing your User Credentials
   BrandMail: Signature Metadata is missing
   Signature Template Does Not Exist!
   BrandMail Error: An error occurred while generating signature - the path is
   not of a legal form.. Please restart Outlook and try again.

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