mademedia.freshdesk.com
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Submitted URL: https://support.mademedia.co.uk/
Effective URL: https://mademedia.freshdesk.com/support/tickets/new
Submission: On April 07 via automatic, source certstream-suspicious — Scanned from DE
Effective URL: https://mademedia.freshdesk.com/support/tickets/new
Submission: On April 07 via automatic, source certstream-suspicious — Scanned from DE
Form analysis 1 forms found in the DOM
POST /support/tickets
<form accept-charset="UTF-8" action="/support/tickets" class="form-portal ticket-form" enctype="multipart/form-data" id="new_helpdesk_ticket" method="post" rel="validate" novalidate="novalidate">
<div style="margin:0;padding:0;display:inline"><input name="utf8" type="hidden" value="✓"><input name="authenticity_token" type="hidden" value="i1eDoZ8szdEIlt65hkERXSiGmTtqA2B7VsXSi0gpwxA="></div>
<div class="control-group ">
<label class=" required control-label requester-label " for="helpdesk_ticket_email" aria-required="true">Requester</label>
<div class="controls ">
<div class="row-fluid">
<input class="span12 email required" data-remote="true" id="helpdesk_ticket_email" name="helpdesk_ticket[email]" placeholder="Email" size="30" type="email" value="" aria-required="true">
<div id="name_field" class="default_name_field hide">
<input class="text span12 name_field" placeholder="Your Name" name="helpdesk_ticket[name]" type="text">
</div>
</div>
</div>
</div>
<div class="control-group ">
<label class=" control-label organisation_233197-label " for="helpdesk_ticket_organisation_233197">Organisation </label>
<div class="controls ">
<input class=" text span12" id="helpdesk_ticket_custom_field_organisation_233197" name="helpdesk_ticket[custom_field][organisation_233197]" placeholder="" size="30" type="text">
</div>
</div>
<div class="control-group ">
<label class=" required control-label subject-label " for="helpdesk_ticket_subject" aria-required="true">Subject</label>
<div class="controls ">
<input class=" required text span12" id="helpdesk_ticket_subject" name="helpdesk_ticket[subject]" placeholder="" size="30" type="text" aria-required="true">
</div>
</div>
<div class="control-group ">
<label class=" required control-label product-label " for="helpdesk_ticket_product" aria-required="true">Platform:</label>
<div class="controls ">
<select class=" required dropdown_blank" data-placeholder="..." id="helpdesk_ticket_product_id" name="helpdesk_ticket[product_id]" aria-required="true">
<option value="">...</option>
<option value="6000006819">Angular / React</option>
<option value="6000006811">BlocksOffice</option>
<option value="6000007887">CultureCast</option>
<option value="6000006815">Design & UX</option>
<option value="6000005546">General Support</option>
<option value="6000006818">Hosting, Certificates & Domains</option>
<option value="6000007973">MonkeyWrench</option>
<option value="6000006814">SeatCurve / SYOS</option>
<option value="6000006816">SEO, PPC, Tracking & Analytics</option>
<option value="6000006813">Silverstripe CMS</option>
<option value="6000006817">Unknown/Other</option>
</select>
</div>
</div>
<div class="control-group ">
<label class=" required control-label ticket_type-label " for="helpdesk_ticket_ticket_type" aria-required="true">Type</label>
<div class="controls ">
<select class=" required dropdown_blank dynamic_sections" data-placeholder="..." id="helpdesk_ticket_ticket_type" name="helpdesk_ticket[ticket_type]" aria-required="true">
<option value="">...</option>
<option value="Support Issue" data-id="6000580671">Support Issue</option>
<option value="Question" data-id="6001247066">Question</option>
<option value="Bug / Defect" data-id="6001244845">Bug / Defect</option>
<option value="New Feature Request / Enhancement" data-id="6000580672">New Feature Request / Enhancement</option>
<option value="On-sale Notification" data-id="6001244846">On-sale Notification</option>
<option value="Mini Project" data-id="6001288521">Mini Project</option>
<option value="Project Extension" data-id="6001292857">Project Extension</option>
</select>
</div>
</div>
<div class="control-group ">
<label class=" required control-label category_233197-label " for="helpdesk_ticket_category_233197" aria-required="true">Category</label>
<div class="controls ">
<select class=" required dropdown_blank dynamic_sections" data-placeholder="..." id="helpdesk_ticket_custom_field_category_233197" name="helpdesk_ticket[custom_field][category_233197]" aria-required="true">
<option value="">...</option>
<option value="A (Emergency)" data-id="6000585534">A (Emergency)</option>
<option value="B (High priority)" data-id="6000585535">B (High priority)</option>
<option value="C (Medium priority)" data-id="6000585536">C (Medium priority)</option>
<option value="D (Low priority)" data-id="6000585537">D (Low priority)</option>
</select>
</div>
</div>
<div class="control-group ">
<label class=" required control-label description-label " for="helpdesk_ticket_description" aria-required="true">Description</label>
<div class="controls ">
<div class="redactor_box">
<ul class="redactor_toolbar">
<li><a href="javascript:void(null);" title="Bold (Ctrl-B)" class="redactor_btn_bold" tabindex="-1"><span class="hide">Bold (Ctrl-B)</span></a></li>
<li><a href="javascript:void(null);" title="Italic (Ctrl-I)" class="redactor_btn_italic" tabindex="-1"><span class="hide">Italic (Ctrl-I)</span></a></li>
<li><a href="javascript:void(null);" title="Underline(Ctrl-U)" class="redactor_btn_underline" tabindex="-1"><span class="hide">Underline(Ctrl-U)</span></a></li>
<li class="redactor_separator"></li>
<li><a href="javascript:void(null);" title="• Unordered List (Ctrl-Shift-7)" class="redactor_btn_unorderedlist" tabindex="-1"><span class="hide">• Unordered List (Ctrl-Shift-7)</span></a></li>
<li><a href="javascript:void(null);" title="1. Ordered List (Ctrl-Shift-8)" class="redactor_btn_orderedlist" tabindex="-1"><span class="hide">1. Ordered List (Ctrl-Shift-8)</span></a></li>
<li class="redactor_separator"></li>
<li><a href="javascript:void(null);" title="Font Color" class="redactor_btn_fontcolor" tabindex="-1"><span class="hide">Font Color</span></a></li>
<li><a href="javascript:void(null);" title="Back Color" class="redactor_btn_backcolor" tabindex="-1"><span class="hide">Back Color</span></a></li>
<li class="redactor_separator"></li>
<li><a href="javascript:void(null);" title="Link" class="redactor_btn_link" tabindex="-1"><span class="hide">Link</span></a></li>
</ul>
<div rel="getPasteImage" contenteditable="true" style="width:50px;height:0px; overflow: hidden;"></div>
<div class="redactor_editor" contenteditable="true" dir="ltr" style="height: 141px; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 13px;">
<p><br></p>
</div><textarea class=" required_redactor html_paragraph span12" cols="40" id="helpdesk_ticket_ticket_body_attributes_description_html" name="helpdesk_ticket[ticket_body_attributes][description_html]" placeholder="" rows="6"
style="display: none;"></textarea>
</div>
<div class="single_file">
<div class="attach-wrapper row-fluid new-attach" id="attachment-type" data-multifile-enable="true" data-location="portal">
<div class="attachments-list-wrap">
<div class="attachments-list-form" id="ticket-container">
<div class="attachment_contents">
<div id="ticket-attachments" class="attachments-wrap shared_attachment_list">
</div>
</div>
</div>
<div class="clearfix"></div>
<div class="hidden_upload">
<div class="add_attachment"><span>+</span> Attach a file</div>
<input type="file" name="emptyfile" id="ticket_file" data-attach-id="ticket" namewhenfilled="helpdesk_ticket[attachments][][resource]" filecontainer="ticket-container" filelist="ticket-attachments" sendfocusto="ticket-body"
max_size="20" max_attachment="" class="original_input">
</div>
</div>
<!-- screenshot-->
<!--screenshot end -->
</div>
<script id="file-list-template" type="text/x-jquery-tmpl"> <div class="item">
<span class="{{if (!file_valid) }} alert-invalid{ {{/if}}">
${name} {{if (size != '0' && size != '0.00 KB ') }} (${size}) {{/if}} -
</span>
<span>
{{if (file_valid) }}
<a href="javascript:void(0)" onclick="Helpdesk.Multifile.remove(this); return false;" inputId="${inputId}" class="attachment-close"></a>
{{else}}
<div>
<span class="alert-invalid-attach-text">
Exceeds attachments size(Not Added)
</span>
</div>
{{/if}}
</span>
</div>
</script>
<script type="text/javascript">
// Fix for Firefox/IE - To override :hover style persistance after click on input[type=file] element
jQuery('div.attach-wrapper a[data-toggle="dropdown"]').bind('click', function() {
jQuery(this).parents('div.attach-wrapper').find('a.attach-link-wrap').first().css({
'background-color': 'inherit',
'background-image': 'inherit',
'color': 'inherit',
'box-shadow': 'inherit'
});
});
jQuery('li.portal-attach a.attach-link-wrap').bind('mouseover', function() {
jQuery(this).removeAttr('style');
}).bind('mousemove', function(event) {
// Fix to move "Browse" button along with mouse pointer - fix for IE.
p = jQuery(this).find('div').first();
newLeft = Math.min(175, Math.max(event.clientX - p.offset().left + p.position().left - 5, 0));
window.title = newLeft;
p.css({
left: newLeft,
top: 0
});
})
</script>
</div>
</div>
</div>
<div class="control-group ">
<label class=" control-label cf_client_deadline_233197-label " for="helpdesk_ticket_cf_client_deadline_233197">Internal Deadline</label>
<div class="controls support-date-field ">
<input class="date datepicker_popover hasDatepicker" data-date-format="d M, yy" data-show-image="true" id="helpdesk_ticket_custom_field_cf_client_deadline_233197" placeholder="" readonly="readonly" type="text" data-initial-val="empty"><span
class="dateClear" title="Clear Date" style="display: none;"><i class="ficon-cross"></i></span><button type="button" class="ui-datepicker-trigger"><span class="icon-calendar"></span></button>
</div>
</div>
<!-- block ends here for fragment cache -->
<div class="control-group">
<div class="controls recaptcha-control">
<iframe src="/support/recaptcha#6LdvejUUAAAAAEn6wjOFcPVRyQr4KtAJ03ltA1SQ" class="recaptcha-frame" id="recaptcha-frame" height="100px" width="320px">
</iframe>
</div>
</div>
<input id="meta_user_agent" name="meta[user_agent]" type="hidden" value="Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/100.0.4896.75 Safari/537.36">
<input id="meta_seen_articles" name="meta[seen_articles]" type="hidden">
<input id="meta_enterprise_enabled" name="meta[enterprise_enabled]" type="hidden" value="false"> <input id="meta_referrer" name="meta[referrer]" type="hidden" value="">
<div class="form-actions">
<input class="btn btn-primary" id="helpdesk_ticket_submit" name="commit" type="submit" value="Submit">
<a href="/support/home" class="btn">Cancel</a>
</div>
</form>Text Content
MADE MEDIA Welcome Login Sign up SUBMIT A TICKET Requester Organisation Subject Platform: ... Angular / React BlocksOffice CultureCast Design & UX General Support Hosting, Certificates & Domains MonkeyWrench SeatCurve / SYOS SEO, PPC, Tracking & Analytics Silverstripe CMS Unknown/Other Type ... Support Issue Question Bug / Defect New Feature Request / Enhancement On-sale Notification Mini Project Project Extension Category ... A (Emergency) B (High priority) C (Medium priority) D (Low priority) Description * Bold (Ctrl-B) * Italic (Ctrl-I) * Underline(Ctrl-U) * * • Unordered List (Ctrl-Shift-7) * 1. Ordered List (Ctrl-Shift-8) * * Font Color * Back Color * * Link + Attach a file Internal Deadline Cancel Insert Link ...Unlink PrevNext JanFebMarAprMayJunJulAugSepOctNovDec1900190119021903190419051906190719081909191019111912191319141915191619171918191919201921192219231924192519261927192819291930193119321933193419351936193719381939194019411942194319441945194619471948194919501951195219531954195519561957195819591960196119621963196419651966196719681969197019711972197319741975197619771978197919801981198219831984198519861987198819891990199119921993199419951996199719981999200020012002200320042005200620072008200920102011201220132014201520162017201820192020202120222023202420252026202720282029203020312032203320342035203620372038203920402041204220432044204520462047204820492050 MoTuWeThFrSaSu 123456789101112131415161718192021222324252627282930 2 * * * * * I am here to help you! -------------------------------------------------------------------------------- New Messages Madeline a few seconds ago Hey! I am Madeline - a friendly support bot. I've currently been trained to answer support questions. Madeline a few seconds ago May I know your name? Please Enter Valid Message Powered by Freshworks * startover 2