support.hp.com Open in urlscan Pro
104.103.76.103  Public Scan

Form analysis
1 forms found in the DOM

POST p0/IZ7_M0I02JG0KONJ30ACBBF8MM1084=CZ6_M0I02JG0KGSS30ACT8MPG200G1=LA0=Emyaction!searchResults==/#Z7_M0I02JG0KONJ30ACBBF8MM1084

<form id="original-support" class="search-bar-form" action="p0/IZ7_M0I02JG0KONJ30ACBBF8MM1084=CZ6_M0I02JG0KGSS30ACT8MPG200G1=LA0=Emyaction!searchResults==/#Z7_M0I02JG0KONJ30ACBBF8MM1084" method="POST">
  <div class="dropdown" id="searchDdDivAT">
    <div class="button inline primary" id="search-dropdown"><span class="search-category">Search all support</span> <!-- <i class="fr fa fa-angle-down"></i> --></div>
    <input id="searchCategory" name="dataStore" type="hidden" value="">
    <ul class="dropdown-menu js-search-category" role="menu">
      <li role="menuitem"><a href="javascript:void(0)" class="with-tooltip" data-toggle="popover" data-placement="left" data-content="Search in" data-original-title="" title="" data-value="All Support">All Support</a>
      </li>
      <li role="menuitem"><a href="javascript:void(0)" class="with-tooltip" data-toggle="popover" data-placement="left" data-content="Search in" data-original-title="" title="" data-value="
Software, Drivers &amp; Updates">Software, Drivers and Updates</a>
      </li>
      <li role="menuitem"><a href="javascript:void(0)" class="with-tooltip" data-toggle="popover" data-placement="left" data-content="Search in" data-original-title="" title="" data-value="
Troubleshooting">Troubleshooting</a>
      </li>
      <li role="menuitem"><a href="javascript:void(0)" class="with-tooltip" data-toggle="popover" data-placement="left" data-content="Search in" data-original-title="" title="" data-value="
How to">How to</a>
      </li>
      <li role="menuitem"><a href="javascript:void(0)" class="with-tooltip" data-toggle="popover" data-placement="left" data-content="Search in" data-original-title="" title="" data-value="
Product Information">Product Information</a>
      </li>
      <li role="menuitem"><a href="javascript:void(0)" class="with-tooltip" data-toggle="popover" data-placement="left" data-content="Search in" data-original-title="" title="" data-value="
User Guides">User Guides</a>
      </li>
    </ul>
  </div>
  <!-- Adding class "desktopSearch" fix as part of CR 1195 adding placeholder -->
  <div class="form-group hasTypeahead">
    <input id="oneboxtextsearch" name="searchQuery" errormessage="Please enter your product number, a question or keywords" errorexceptionevent="blur" data-placeholdersm="What can we help you with?"
      data-predectivecontainer="search-predictive-results" data-placeholderlg="What can we help you with?" type="text" ghosttext="What can we help you with?" requiredvalidation="true" errorposition="br" data-typeaheadlimit="50"
      placeholder="What can we help you with?" class="form-input reqTypeAhead search-input desktopSearch" aria-label="What can we help you with?" errorcontainer="help-block" value="" maxlength="1000" autocomplete="off" style="padding-left: 245px;">
    <a id="clear-search" class="icon-x" style="display:none;" aria-label="Clear search text" href="javascript:void(0)"></a>
    <input type="hidden" class="typeaheadHook" value="245">
    <div class="searching" style="display: none;">
      <img class="" src="/static/hp-portal-theme-static/themes/Portal8.0/hp/images/loadingHp.gif" alt="Loading">
    </div>
  </div>
  <button type="submit" aria-label="Search" class="button inline primary" id="btnSplitSearchSubmit"><i class="fa fa-search"></i></button>
  <input id="idolCc" name="cc" type="hidden" value="us">
  <input id="idolLc" name="lc" type="hidden" value="en">
  <input id="pdpContextClass" name="contextClass" type="hidden" value="">
  <input id="pdpContextValue" name="contextValue" type="hidden" value="">
  <input id="pdpSeriesId" name="pmSeriesValue" type="hidden" value="">
  <input id="ignoreContext" name="ignoreContext" type="hidden" value="">
  <input type="hidden" id="idolUTF8Lc" value="englishUTF8">
  <input type="hidden" id="typeAheadAjaxURL"
    value="https://support.hp.com/typeahead?q=<text>&amp;resultLimit=10&amp;store=tmsstore&amp;languageCode=en&amp;filters=class:(pm_series_value%5E1.1 OR pm_name_value OR pm_number_value) AND (NOT hiddenproduct:yes OR (!_exists_:hiddenproduct)) &amp;printFields=tmspmnamevalue,title,body,childnodes,class,productid,seofriendlyname,shortestnavigationpath">
</form>

Text Content

CONTACT HP

Please wait while we gather your contact options


IBM WebSphere Portal
 * Home



 * IBM Logo

 * Sign Up
 * Log In


 * Welcome
 * Getting Started
 * Contact HP - Anonymous
 * Contact HP Product Context View
 * Support Home
 * Product Home
 * Product Warranty Result
 * ConcentraWrapper currently selected
 * pFinderResults
 * Product Details Page
 * SearchResult
 * Error Page
 * individual import test
 * DisputeForm
 * SWDSelfService
 * SWDSelfServiceStep
 * SWDSelfServiceFinish
 * SWDpFinderNoResults
 * ExitDisclaimer
 * RemoteConnection
 * Warranty Check
 * Unknown Warranty
 * Historical Products
 * MediaOrdering
 * IdentifyProduct
 * changeProductPFinderResults
 * WCM Generic Page
 * Customer Support MicroSite
 * CustomerSupportMicroSitePPSTheme-2
 * MicroSite
 * orderconfirmation
 * productreplacement
 * swdDriverDetails
 * multipleWarranty
 * SWDpfinderBadResults
 * caseCreation
 * caseCreationSubmit
 * Asset Conversion Page
 * HP Microsite
 * WarrantyOnly
 * ServiceLocator
 * Dashboard
 * Add Device
 * productIdentification
 * SecurityBulletinArchive
 * Event Automation Service
 * PracticePage
 * Practice Dashboard
 * Sample Dashboard





Having it to support existing signout flows


SELECT REGISTRATION OPTION

PERSONAL ACCOUNTS

 * Save your personal devices and preferences
 * Easy access to support resources

Create personal account

BUSINESS/IT ACCOUNTS

 * Managing contracts and warranties for your business
 * Submitting and managing support cases

Create business account
Privacy Policy © Copyright 2022 HP Development Company, L.P.

Z6_M0I02JG0KGSS30ACT8MPG200G1

Error:
Javascript is disabled in this browser. This page requires Javascript. Modify
your browser's settings to allow Javascript to execute. See your browser's
documentation for specific instructions.
{}
Z7_3054ICK0KGTE30AQO5O3KA30U5


HP-SUPPORT-HEAD-PORTLET

Actions
 * ${title}

Loading...
 * 

HP Customer Support - Knowledge Base


Z7_41I02JG0KOLGD0QK67BGRL1004


HP-CONTACT-SECONDARY-NAVIGATION-PORTLET

Actions
 * ${title}

Loading...
 * 

MyHPSupport help
 * Support Home
 * Products
   * Printer Support
   * Computer Support
   * Poly Collaboration Devices
   * Ink & Toner Cartridges
   * All
 * Software and Drivers
 * Diagnostics
   * Printer Diagnostic Tools
   * Computer Diagnostic Tools
   * Windows Support
   * Print and Scan Doctor
   * HP PC Hardware Diagnostics
 * Contact Us
 * Business Support
   * Create a new case
   * Find an existing case
   * Manage contracts and warranties
   * Register an account
   * MyHPSupport help
   * Security Bulletins
   * Poly Collaboration Devices
   * Login required
 * My HP Account
   * My HP Dashboard
   * HP Account benefits

Search

Z7_3054ICK0KGTE30AQO5O3KA3014


HP-SHARE-PRINT-WIDGET-PORTLET

Actions
 * ${title}

Loading...
 * 


Z7_3054ICK0KGTE30AQO5O3KA30N0


HP-CONCENTRA-WRAPPER-PORTLET

Actions
 * ${title}

Loading...
 * 


HP SECURITY MANAGER - MULTIPLE VULNERABILITIES

Potential vulnerabilities have been identified in HP Security Manager which may
allow escalation of privilege, arbitrary code execution, and information
disclosure.

Severity

High

HP Reference

HPSBPI03824 rev. 1

Release date

December 12, 2022

Last updated

December 12, 2022

Category

Print

Potential Security Impact

Escalation of privilege, Arbitrary code execution, and Information Disclosure

Scroll to Resolution

Receive updates on this bulletin


RELEVANT COMMON VULNERABILITIES AND EXPOSURES (CVE) LIST



Reported by: HP

List of CVE IDs

CVE ID

CVS 3.0

Severity

Vector

CVE-2022-46358

8.2

High

CVSS:3.1/AV:L/AC:L/PR:L/UI:R/S:C/C:H/I:H/A:H

CVE-2022-46357

7.5

High

CVSS:3.1/AV:L/AC:H/PR:L/UI:R/S:C/C:H/I:H/A:H

CVE-2022-46359

7.3

High

CVSS:3.1/AV:L/AC:L/PR:L/UI:R/S:U/C:H/I:H/A:H

CVE-2022-46356

7.1

High

CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:L/A:N

CVE-2020-15522

5.9

Medium

CVSS:3.1/AV:N/AC:H/PR:N/UI:N/S:U/C:H/I:N/A:N

Learn more about CVSS 3.0 base metrics, which range from 0 to 10.

PSR-2022-0189


RESOLUTION

Update your printer software.

HP has provided a software update to remediate the issue for potentially
affected products listed in the table below. To obtain the updated software, go
to the HP Security Manager site, and then click Download. Sign in with your HP
account to access the download information form.


AFFECTED PRODUCTS AND UPDATED SOFTWARE

Find the products affected and the software version that resolves the
vulnerabilities.

Affected products

Product Name

Updated Software Version

HP Security Manager

3.9 or newer


REVISION HISTORY

This document has been revised according to the information below.

List of versions

Version

Description

Date

1

Initial version

December 12, 2022


ADDITIONAL INFORMATION

Follow these links for additional information.

Third-party security patches

Third party security patches that are to be installed on systems running HP
software products should be applied in accordance with the customer's patch
management policy.

Support

For issues about implementing the recommendations of this Security Bulletin,
visit http://www.hp.com/go/contacthp to learn about your HP support options.

Report

To report a potential security vulnerability with any HP supported product, send
email to: hp-security-alert@hp.com.

Subscribe

To initiate a subscription to receive future HP Security Bulletin alerts via
email, visit
https://h41369.www4.hp.com/alerts-signup.php?lang=en&cc=US&jumpid=hpsc_profile.

Security bulletin archive

To view released Security Bulletins, visit
https://support.hp.com/security-bulletins.

It is strongly recommended that security related information being communicated
to HP be encrypted using PGP, especially exploit information.

Download HP’s security-alert PGP key


LEGAL INFORMATION

System management and security procedures must be reviewed frequently to
maintain system integrity. HP is continually reviewing and enhancing the
security features of software products to provide customers with current secure
solutions.

HP is broadly distributing this Security Bulletin in order to bring to the
attention of users of the affected HP products the important security
information contained in this Security Bulletin. HP recommends that all users
determine the applicability of this information to their individual situations
and take appropriate action. HP does not warrant that this information is
necessarily accurate or complete for all user situations and, consequently, HP
will not be responsible for any damages resulting from user's use or disregard
of the information provided in this Security Bulletin. To the extent permitted
by law, HP disclaims all warranties, either express or implied, including the
warranties of merchantability and fitness for a particular purpose, title and
non-infringement.

© Copyright 2022 HP Development Company, L.P.

HP Inc. (HP) shall not be liable for technical or editorial errors or omissions
contained herein. The information provided is provided "as is" without warranty
of any kind. To the extent permitted by law, neither HP nor its affiliates,
subcontractors or suppliers will be liable for incidental, special or
consequential damages including downtime cost; lost profits; damages relating to
the procurement of substitute products or services; or damages for loss of data,
or software restoration. The information in this document is subject to change
without notice. "HP Inc.," "HP" and the names of HP products referenced herein
are trademarks of HP Inc. or its affiliates in the United States and other
countries. Other product and company names mentioned herein may be trademarks of
their respective owners.

--------------------------------------------------------------------------------

Additional support options

Try one of our automated tools or diagnostics

See solutions

Ask a question on our HP Support Community page

Go now

Get in touch with one of our support agents

Contact us

Z7_3054ICK0KGTE30AQO5O3KA3016


HP-FEEDBACK-INPUT-PORTLET

Actions
 * ${title}

Loading...
 * 

--------------------------------------------------------------------------------


Z7_3054ICK0KGTE30AQO5O3KA30H4


HP-FEEDBACK-BANNER-PORTLET

Actions
 * ${title}

Loading...
 * 


Z7_3054ICK0KGTE30AQO5O3KA30H5


HP-COUNTRY-LOCATOR-PORTLET

Actions
 * ${title}

Loading...
 * 

Country/Region: United States



SELECT A LOCATION


AMERICAS

 * América Central
 * Argentina
 * Bolivia
 * Brasil
 * Canada
 * Canada - Français
 * Caribbean
 * Chile
 * Colombia
 * Ecuador
 * México
 * Paraguay
 * Perú
 * Puerto Rico
 * United States

 * Uruguay
 * Venezuela


EUROPE, MIDDLE EAST, AFRICA

 * Africa
 * Afrique
 * België
 * Belgique
 * Bulgaria
 * Česká republika
 * Croatia
 * Danmark
 * Deutschland
 * Estonia
 * España
 * France
 * Ελλάδα
 * Ireland
 * ישראל

 * Italia
 * Казахстан
 * Latvia
 * Lithuania
 * Magyarország
 * Middle East
 * العربية
 * Nederland
 * Norge
 * Österreich
 * Polska
 * Portugal
 * Romania
 * Schweiz
 * Suisse

 * Serbia
 * Slovakia
 * Slovenia
 * South Africa
 * Suomi
 * Sverige
 * Türkiye
 * United Kingdom
 * Україна


ASIA PACIFIC & OCEANIA

 * Australia
 * 中国
 * 中國香港
 * Hong Kong SAR
 * Indonesia
 * India
 * 日本
 * 한국
 * Malaysia
 * New Zealand
 * Philippines
 * Singapore
 * 臺灣地區
 * Thailand
 * ไทย
 * Vietnam


SELECT A LANGUAGE




Confirm Back

Z7_M0I02JG0KOT530A6KJKFRQ0816


HP-DETECT-LOAD-MY-DEVICE-PORTLET

Actions
 * ${title}

Loading...
 * 


Z7_M0I02JG0KONJ30ACBBF8MM1084


HP-HERO-SUPPORT-SEARCH

Actions
 * ${title}

Loading...
 * 

Search all support
 * All Support
 * Software, Drivers and Updates
 * Troubleshooting
 * How to
 * Product Information
 * User Guides


Cancel
Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update"


SEARCH HELP

TIPS FOR BETTER SEARCH RESULTS

 * Ensure correct spelling and spacing - Examples: "paper jam"
 * Use product model name: - Examples: laserjet pro p1102, DeskJet 2130
 * For HP products a product number. - Examples: LG534UA
 * For Samsung Print products, enter the M/C or Model Code found on the product
   label. - Examples: “SL-M2020W/XAA”
 * Include keywords along with product name. Examples: "LaserJet Pro P1102 paper
   jam", "EliteBook 840 G3 bios update"

NEED HELP FINDING YOUR PRODUCT NAME OR PRODUCT NUMBER?

Finding your Serial Number
Finding your Product Number


Privacy Policy © Copyright 2022 HP Development Company, L.P.
Loading Results




Need help?
Some features of the tool may not be available at this time. We apologize for
this inconvenience and are addressing the issue. Minimize Chat bot window
Loading Chatbot New Message
The Virtual Agent is currently unavailable. Please try again shortly.
Need help troubleshooting? Just ask.
HP's Virtual Agent can help troubleshoot issues with your PC or printer.
Try asking HP's Virtual Agent.


SESSION TIMED OUT

Your session on HP Customer Support has timed out.

Please sign back in to continue

Sign in


 * 
 * 2
   Information
   Need Windows 11 help?
   
   Check the information on compatibility, upgrade, and available fixes from HP
   and Microsoft. Windows 11 Support Center
   
   Information
   Win10 - USB Printing broke post Windows update
   
   USB connected printers don't print / not recognized. Fix Win10 USB Print
   issue

   
   
   
 * 
   
 * 
   
 * Feedback
   
   

Complementary Content



SELECT YOUR MODEL


Privacy Policy © Copyright 2022 HP Development Company, L.P.