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Product Announcements


ANNOUNCING VMWARE SKYLINE™ HEALTH DIAGNOSTICS 4.0

vSphere Team
June 16, 2023

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This blog was authored by Abhilash Kunhappan, VMware Technical Support Director
for Skyline Health Diagnostics.

--------------------------------------------------------------------------------

VMware Skyline™ Health Diagnostics (SHD) has transformed to a unified diagnostic
utility that brings both proactive and reactive health check and diagnosis for
various VMware products like vSphere (ESXi and vCenter), vSAN, VMware Cloud
Foundation, VMware Horizon, VMware SD-WAN, with many more on the road map.
Skyline Health Diagnostics (SHD) is a joint initiative between VMware
Engineering and VMware Global Support to enhance your support experience. SHD
minimizes downtime by managing day-2 operations with ease and enables seamless
upgrades.

Here are the new features with SHD 4.0 released this week:

 * More than 2000+ signatures included to quickly identify the roadblocks and
   issues within the environment on day 2 operations. These signatures are based
   on top SRs reported to Global Support relating to both product and
   environmental issues.
 * Profile-based diagnostics and health checks.
 * VMware Horizon & SD-WAN product support from SHD 4.0.
 * VMware Cloud Foundation upgrade assessment.
 * Fully supported APIs to perform tasks on SHD.
 * Upgrade option with SHD 4.0.
 * Deploy and manage SHD via a single pane of glass.




PROFILE BASED DIAGNOSTICS AND HEALTH CHECKS

 * Enhanced UI changes to bring a better user experience.
 * Create and run diagnostics and pre-checks on specific a site (vCenter, VSAN,
   VCF, Horizon & ESXi Hosts) and a specific environment.



 * Save the executed checks as profiles for later use and auto schedule the
   profile for weekly, monthly and yearly executions.



 * SHD 4.0 is now capable of manually executing the saved profiles so that the
   user can execute the same profile in the future.



 * The created profiles can be duplicated, edited with the workflow, and
   executed if we want to create a new profile.


VMWARE HORIZON & SD-WAN PRODUCT SUPPORT WITH SHD 4.0

 * 60+ Plugins added for VMware Horizon
 * SD-WAN is now under Tech Preview mode with offline analysis
 * 80+ Signatures added to SD-WAN with offline analysis


VMWARE CLOUD FOUNDATION UPGRADE ASSESSMENT

 * SHD 4.0 now has separate VCF – SDDC Manager diagnostics that can be executed
   against the VCF environment
 * SHD 4.0 now can run upgrade assessments for VMware Cloud Foundation
   environments supported with VCF 4.5 and later versions
 * The assessment engine integrated with SHD is now capable of validating and
   flagging ongoing current issues (product or environmental) so that the users
   can fix them prior to the VCF upgrade


FULLY SUPPORTED APIS AVAILABLE FROM SHD 4.0

 * APIs are now categorized by product
 * Upload offline log analysis from remote and local locations via API
 * Profile edits and creation via API
 * API-based upgrades on VMware compatibility database


UPGRADE OPTION WITH SHD 4.0

 * OVA should be downloaded to migrate from previous versions of SHD to SHD 4.0
 * Deprecation of upgrades from previous versions as SHD 4.0 is a major release


DEPLOY AND MANAGE SHD VIA A SINGLE PANE OF GLASS

 * From vSphere 8 U1 onwards, simply log on to the vSphere Client to deploy SHD
   and choose the specific vCenter from ELM mode for the deployment
 * vSphere Client enables management and deployment of SHD from a single pane of
   glass


RESOURCES

 * SHD 3.5.2 Blog
 * SHD video
 * SHD FAQ KB Article
 * Release notes
 * Documentation
 * Download Link


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 * Don’t Miss These vSphere Sessions at VMware Explore 2022
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