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SUPPORT PORTAL

Support Portal  »  Home

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SUBMIT TICKET

Use this form to submit a support ticket to our highly trained staff.

TRACK A TICKET

Not Registered? Use your email address and ticket number to track the status of
your ticket.

ANNOUNCEMENTS

View the latest news and announcements.

 * HOW WE DO SUPPORT IN EDUCATION: YOUR GUIDE TO OUR EDUCATIONAL SUPPORT PORTAL
   AND TICKETING SYSTEM
   
   Explore our tailored Educational Support Portal and Ticketing System,
   designed to meet the unique needs of teachers, administrators, and students.
   Manage your support needs efficiently through a dedicated platform stocked
   with educational resources.
   
   * 31/10/2023 3:43 PM
   * * Announcements

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KNOWLEDGEBASE

Browse the knowledgebase to find answers to commonly asked questions.

 * UNIFLOW: PRINTING FOR THE FIRST TIME (WINDOWS)
   
   The first time you use a Windows computer with uniFLOW, you will need to sign
   into and start the 'Smart Client' to get things working. This guide will walk
   you through this process.
   
   * 14/03/2024 4:04 PM
   * * uniFLOW Printing (supplied via Black Owl)
   * * uniFLOW

 * UNIFLOW: CHECKING THE SMART CLIENT
   
   This guide will walk you through the process of checking that the uniFLOW
   smart client software is running on your device.
   
   * 29/02/2024 3:35 PM
   * * uniFLOW Printing (supplied via Black Owl)
   * * uniFLOW

 * INSTALLING THE SBB WEB FILTERING CERTIFICATE ON AN IOS DEVICE
   
   If you are asked to install the Schools' Broadband on your iOS device, please
   follow this guide.
   
   * 12/10/2023 3:27 PM
   * * BYOD

 * UNIFLOW: ASSOCIATING YOUR ID CARD WITH THE PRINTING SYSTEM
   
   This guide will walk you through the process of assigning your ID card to the
   uniFLOW printing system so that you can access the printers with a simple tap
   of your card. The good news is that it’s really easy to do!
   
   * 10/10/2023 3:01 PM
   * * uniFLOW Printing (supplied via Black Owl)
   * * uniFLOW

 * TAKING A SCREENSHOT
   
   Show someone else how something appears on your screen - this can be ideal
   for support requests.
   
   * 20/09/2023 5:57 PM
   * * Education Support Information

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