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Blackbaud | Blackbaud Canada | Blackbaud Europe | Blackbaud Pacific





Customer Success is your trusted partner in getting the most out of your
Blackbaud solutions. Our mission is to provide you with the resources and
connect you with information you need to empower your success. Whether you are
just getting started or want to take advantage of the latest features, the
Blackbaud Customer Success team is here to help you reach your goals.

Our enablement sessions unpack the "how do I" questions and are designed to help
optimize all the great features available in your Blackbaud solutions, so you
can focus on your mission. Register for one of our upcoming live sessions to get
real-time feedback, or explore our on-demand library below to get started.


ADDITIONAL RESOURCES



How-To Documentation
Knowledgebase



Blackbaud Community





Blackbaud University





Blackbaud Support

Register now for our upcoming webinars!

Join us for live Enablement Sessions to learn tips, tricks and best
practices. Missed an event, or can’t attend live? Be sure to register anyway,
and we’ll send you a recording. Need help? Visit our FAQ page.

Industry Insights  
Cyber Security
Best Practices for Social Good Organizations

August 31, 11 am ET
 

Blackbaud Raiser's Edge NXT ®  
Raiser's Edge NXT and JustGiving: Considerations for Integration Setup (Part 2)

July 12, 1:00 pm ET

July 14 , 10:00 am ET

 
Utilizing Tributes on Donation Forms

August 2, 1:00 pm ET

August 4, 10:00 am ET

 
Blackbaud Data Intelligence®
 
Finding and Utilizing Philanthropic Data with Blackbaud Giving Search and
ResearchPoint
July 21, 2 pm ET
 
Where Do My Results Go in Raiser’s Edge NXT?
August 10, 1 pm ET
 
ResearchPoint: To Sync or Not to Sync? That is the Question.
August 17, 1 pm ET
 
Configuring and Managing Ratings in Blackbaud Raiser’s Edge NXT®
August 24, 1 pm ET
  Blackbaud Merchant Services™  
Basics: Getting Started

July 26, 11:30 am ET

 
Next Generation Blackbaud Merchant Services Web Portal

August 2, 11:30 am ET

 
Blackbaud Merchant Services Basics: On-the-Go

August 16, 1:30 pm ET

  Blackbaud Luminate Online®  
How to Build an Effective Mobile Messaging Strategy with Video + Text

July 27, 1 pm ET

 
Maximize Your Transaction Receipting

August 17, 1 pm ET

 
What does GA4, the future of Google Analytics, mean for Luminate Online?

August 24, 1 pm ET

 
Get Ready for GivingTuesday & End of Year!

August 31, 1 pm ET

 
JustGiving® from Blackbaud®
 
Cashless and Contactless Crowdfunding
August 9, 1:30 pm ET
August 23, 1:30 pm ET
 

Blackbaud Financial Edge NXT®  
Virtual Open Office Hours

July 28, 2 pm ET
August 18, 2 pm ET
 
Explore the New Updates to Security & General Ledger

August 11, 2 pm ET
 
Dashboards & Insight Designer

August 25, 2 pm ET
 
Blackbaud CRM™
 
Virtual Office Hours
August 25, 11 am ET
 
Blackbaud eTapestry®
 
Mysteries of eTapestry Part 4 - Importing and Mass Updates
July 19, 2 pm ET
July 21, 11 am ET
 
Let's Get Our House in Order! Keeping your eTapestry Clean and Manageable
July 26, 11 am ET
July 28, 2 pm ET
 
Mysteries of eTapestry Part 5 - Communications
August 9, 2 pm ET
August 11, 11 am ET
 
Mysteries of eTapestry Part 6 - Online Forms
August 16, 2 pm ET
August 18, 11 am ET
 
#GivingTuesday 2022 Preparedness
August 30, 2 pm ET
September 1, 11 am ET
 
Blackbaud K-12 Solutions™
 
Back to School Series - Scheduling and How to Troubleshoot Problems
July 27, 11 am ET
 
Grading Assignments in the Learning Management System
August 9, 11 am ET
August 18, 2 pm ET
 
Empowering Advisors through Advisories
August 16, 11 am ET
August 23, 2 pm ET
 
Blackbaud Tuition Management™
 
Summer Clean Up to Start the Year with Healthy Data
August 31, 2 pm ET
 



Now available on-demand.

Watch now


CUSTOMER SUCCESS RESOURCE LIBRARY

Discover even more resources and on-demand webinars for your Blackbaud solutions
below!





BLACKBAUD RAISER'S EDGE NXT®

Explore the on-demand resource library for everything from fundraising best
practices and data health tips, to integration help and sector-specific
resources to optimize your database.

Learn more


BLACKBAUD FINANCIAL EDGE NXT®

Check out the on-demand resource library to learn about best practices and
product features that help you maximize your use of Financial Edge NXT.

Learn more


BLACKBAUD LUMINATE ONLINE®

Explore the on-demand resource library to learn best practices for fundraising,
donor engagement, communications, and more to help customize and utilize your
Luminate Online software.

Learn more


BLACKBAUD ETAPESTRY®

Explore the on-demand resource library to learn best practices for data entry,
export, online presence, communications and more to help customize and utilize
your eTapestry database.

Explore now


BLACKBAUD GRANTMAKING™

New to Blackbaud Grantmaking? We'll help you get started with a quick
introduction to the system, as well as a few additional resources to help you
achieve success.

Learn more


BLACKBAUD TEAMRAISER®

Explore best practices for peer-to-peer fundraising, coaching communications,
and more available through our on-demand resource library to help maximize use
of your TeamRaiser software.

Learn more


BLACKBAUD ALTRU®

Explore our library of on-demand Altru webinars for best practices on mobile
fundraising and using Blackbaud Merchant Services, setting up the camps, or
understanding the Onboarding Portal.

Learn more


BLACKBAUD CHURCH MANAGEMENT™

Get started using Blackbaud Church Management withon-demand webinars to help you
with events, small group management, member profiles and more.

Learn more


JUSTGIVING® FROM BLACKBAUD

Learn how to accept direct donations, build program-specific campaign
fundraisers, offer DIY peer-to-peer fundraising, and more.

Learn more


BLACKBAUD'S EDUCATION MANAGEMENT PORTFOLIO FOR K–12

Watch the on-demand sessions to get acquainted with tuition and enrollment
management, the Academics Management System, and the Core System basics.

Learn more


BLACKBAUD AWARD MANAGEMENT™

Explore additional training and helpful links for Blackbaud Award Management and
check back for new on-demand resources from the Customer Success team, coming
soon. 

Explore now


BLACKBAUD MERCHANT SERVICES™

View our payment processer resources to create your accounts, learn about the
different features, and watch OnDemand webinars broken down by solution. 

Explore now


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Learn more

Have a question about an event or having trouble attending a live session? Email
SuccessSessions@blackbaud.com for assistance.

Want to talk to our team about how we can help you achieve success with your
Blackbaud solutions? Email us at CustomerSuccess@blackbaud.com.

 

Contact us

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