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Shipping FAQs
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How long will the delivery take?
How can I track my order?
Will all the products be shipped out together?
How much will the shipping cost me?
Will I have to be personally present to receive my order?
What should I do if I miss my delivery?
Can I change my delivery address or mobile number once the order has been
placed?
Why is the Cash on Delivery (COD) option not offered in my location?
Do you deliver everywhere in India?
Do you deliver internationally?
What delivery carriers do you use?
Are your products genuine?
I need a copy of my invoice for my order placed with AJIO. How do I go about
with it?
Can I shop for the merchandise on AJIO at other Reliance places?
What are the various statuses an order can have?
The package I received was damaged?
Can I cancel my order?
What are the steps to be followed to cancel my order?
How long will refund take post cancellation?
Does AJIO assure of complete refund against my cancelled order?
Help! The 'Cancel' link is disabled.
What are the various modes of payment at AJIO?
What does convenience fee mean?
What does opting for “Cash on Delivery” mean?
Will I have to pay for any hidden costs like sales tax, OCTROI, etc…?
Can I pay using International Currency?
What if the amount got debited from my side but I did not receive an Order ID?
For Cash-on-Delivery orders, can I check the package before making a payment?
How do I return my product?
What is your returns policy?
Does the returns policy change for any AJIO promotions?
Can I return the product to the delivery person if I did not like it?
How to get refund for cash on delivery in the bank account
Why did my bank account transfer request failed?
Do I get the shipping charges refunded in case of return?
What are the non-returnable items at AJIO?
Do I have to return the whole order?
When is the refund for my return provided?
I haven't received my refund amount yet. Please help!
My area is not serviceable for return, how do I return my order?
Will I get back what I paid if I return the product?
Why is my return put on hold
When will the return order be picked up?
What is AJIO Wallet?
How does AJIO Wallet work?
What are Pending and Active Points?
What will happen to Pending Points if I return/cancel the order?
Will the Active Points expire?
I do not have sufficient money in my AJIO Wallet. What do I do?
What will happen to AJIO Wallet amount if I cancel/return order?
Where can I view my AJIO Wallet details?
Should I update my AJIO app to access my AJIO Wallet?
I am unable to login
Is my personal information secure? How can I edit my personal info?
What is AJIO Cash?
What is the value of AJIO Cash?
When will my Ajio Wallet balance expire?
I want to load some AJIO Wallet into my account. How do I go about it?
What is Closet? How can I use it?
How can I remove the product(s) from my closet?
Why are the products disappearing from my closet?
I am not getting a discount even after applying the coupon
The size I want, is not available
How do I apply a coupon
What is Loylty Rewardz?
How does Loyalty Rewards Work?
What happens when I have used up my LR balance for an order and then
cancel/return the order?
When will the active points expire?
Where can I view my LR balance?
In how many days will my loyalty points be credited into my account?
With which all merchants can I redeem the Loyalty Rewardz Points?
How do you ensure safe delivery of my orders?
What is the return policy?
What are your lifetime exchange and buyback policies?
I am buying a ring for someone, what if the size doesn’t fit her? Can I resize
it?
Why is the gold coin price different from the market gold price?
How do I know how this product will look good on me?
What happens if I need to get minor repair done? (Police, stones etc)
The packet I received is empty/ part of order is missing, what do I do?
I found an empty bag inside the package along with my order. What is that for?
How do I initiate a return of the product?
I do not have a packet, how do I return it?
When will I get my refund amount?
What is the meaning of Silver 925, Silver 999, Sterling Silver?
What is the meaning of Rhodium Coating for Silver Jewellery?
How do you Ensure the Safe Delivery of my order?
The packet that I received is empty/part of the order is missing. What should I
do?
What is the return policy for Silver Jewellery products?
When will I get my refund amount?
How can I purchase Ajio Gift Card?
I just received/purchased a Ajio Gift Card. How do I use it?
How do I check the available balance or expiry date on my Gift Card?
Does Ajio Gift Cards expire?
What can my Gift Card not be used for or to purchase?
What happens if I need to return something I purchased with my Gift Card?
Who is the issuer of Ajio Gift Cards?
How many Gift Cards can be added to Ajio Wallet?
Does Ajio Cash encashed from the AJIO Gift Cards expire?

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