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Text Content

 * About us
 * News & views
 * Our research
 * Collaboration
 * Contact



 * About us
 * News & views
 * Our research
 * Collaboration
 * Contact




REIMAGINING PUBLIC SERVICES FOR CITIZENS




 


WE ARE A THINK TANK WORKING TO HELP GOVERNMENTS DEVELOP THE NEXT GENERATION OF
PUBLIC SERVICE SOLUTIONS FOR CITIZENS. 


 


WE DO THIS THROUGH DEVELOPING RESEARCH AND INSIGHT ON PUBLIC SERVICES
INTERNATIONALLY AND THROUGH TRIALLING INNOVATION IN SERVICE DESIGN. 


WORK WITH US

We work independently and with others to create innovative thinking and
solutions to enable governments to make the right public service decisions, from
policy through to procurement.


The thoughts that count - the best of global thought leadership (June 2023)

The thoughts that count - the best of global thought leadership (May 2023)

Government Should Prioritize Enhancing Quality of Public Services By Working
with Business Sector, Say Over Half of Canadians

Public support for a pivot to tourism: research from Serco Institute confirms
Saudi residents believe hospitality and tourism is the route to success for the
Kingdom

The thoughts that count - the best of global thought leadership (April 2023)

The thoughts that count - the best of global thought leadership (March 2023)

Biden’s budget proposal – can federalism get around US gridlock?

UK Spring Budget 2023: Getting people back into work key route for growth &
robust public services

The thoughts that count - the best of global thought leadership (February 2023)

Hosting Euro 2028 can catalyse long-term economic growth in Britain

Why we need a Minister for Citizen Experience - Serco Institute x The New
Statesman

The thoughts that count - the best of global thought leadership (January 2023)

Public opinion supports the pace of change in the Kingdom of Saudi Arabia, Serco
Institute research confirms

Italy & Public Procurement: A public good beyond the public purse?

Almost two-thirds support UK & Ireland Euro 2028 bid, but only 30% think such
events have a positive impact

Breaking Point: Attitudes towards ‘career breaks’ across four countries & how to
create a system fit for purpose

America Votes: What the midterm elections mean for government services in the
United States

The thoughts that count - the best of global thought leadership (November 2022)

COP27: One year on from Glasgow, where does the British public stand on net
zero?

UK Autumn Statement: Public service spending protected, but demand pressures &
economic challenges loom large

COP27: UK public support for climate action falls amid cost-of-living crisis

The thoughts that count - the best of global thought leadership (October 2022)

Five Takeaways from Conservative Party Conference

Italy’s election delivered a decisive result, but now clarity on public services
will be needed

Five Takeaways from Labour Party Conference

The thoughts that count - the best of global thought leadership (September 2022)

Are Saudis for Saudisation?

UK ‘Mini-Budget’: Economic revolution goes hand-in-hand with public service
evolution

UK Mini-Budget: Efficient public services can be a crucial component of growth

The thoughts that count - the best of global thought leadership (August 2022)

The thoughts that count - the best of global thought leadership (July 2022)

User Experience in Government Services: The Need for a Unique Approach (Saudi
Arabia)

User Experience in Government Services: The Need for a Unique Approach (UAE)

The thoughts that count - the best of global thought leadership (June 2022)

Les électeurs français se sont exprimés et souhaitent que les services publics
soient une priorité

French Voters’ Verdict: Prioritise Public Services

The thoughts that count - the best of global thought leadership (May 2022)

5 Key Public Service Bills from the Queen’s Speech

Only 11% of Brits say Westminster politics will be biggest factor in determining
their local election vote

The thoughts that count - the best of global thought leadership (April 2022)

Micromobility: The future of urban transport?

Plus de deux tiers des Français sont favorables à une collaboration entre le
secteur privé et le gouvernement pour améliorer les services publics

Over two-thirds of France supports private sector collaboration with government
to deliver public service improvements

The thoughts that count - the best of global thought leadership (March 2022)

Article: UK Spring Statement: The renewed need for resilient public services

The State of Public Policy

People Powered Public Services: Monitoring Australian Opinion - March 2022

People Powered Public Services: Monitoring UK Opinion - March 2022

The thoughts that count - the best of global thought leadership (February 2022)

Article: Covid restrictions have disappeared in England, but not from the
national conversation

The thoughts that count - the best of global thought leadership (January 2022)

Poll: Nearly 60% of UK know someone who broke lockdown rules & majority
sceptical of Sue Gray investigation outcomes ahead of publication

The Demise of Public Services as an Election Issue in Western Democracies

The Policy Year Ahead: Time for reflections, actions and elections?

The thoughts that count - the best of global thought leadership (December 2021)

Article: COP26: Governments can go the distance, but how far will people go?

Research: Delivering Better Services for the Public - How competition and choice
can improve public service delivery in the UK

Article: Support for ‘Plan B’ Vaccine Passports Jumps in New UK Poll

Event: Launch of new report 'Delivering Better Services for the Public'

The thoughts that count - the best of global thought leadership (November 2021)

The thoughts that count - the best of global thought leadership (October 2021)

Article: UK Autumn Budget & Spending Review: The moral case for post-pandemic
public service innovation

Research: People Powered Public Services - Monitoring Australian Opinion

Research: Competitive Tension: The Value of contestable public services in a
post-pandemic world

Research: People Powered Public Services - Monitoring UK Opinion

The thoughts that count - the best of global thought leadership (September 2021)

The thoughts that count - the best of global thought leadership (August 2021)

The thoughts that count - the best of global thought leadership (July 2021)

Article: England Leaps Out of Lockdown - deaths down due to vaccines, but will
this mean the birth of new variants?

Article: The answer to the social care crisis is not just more costly care homes

Article: Which Vaccines Should Get Passports?

The thoughts that count - the best of global thought leadership (June 2021)

The thoughts that count - the best of global thought leadership (May 2021)

Research: What’s heading down the tracks? The Future of Passenger Rail in
Britain

The thoughts that count - the best of global thought leadership (April 2021)

Research: Transformation, digitisation & happiness: Public opinion on UAE
government services

Article: The UK's Integrated Review - Ambitious, but is it deliverable?

The thoughts that count - the best of global thought leadership (March 2021)

Policy People: Dr Ann Limb CBE DL

Article: UK Budget 2021: A balancing act of saving lives, saving services &
saving the economy

Research: Transformation, digitisation & happiness: Public opinion on government
services in Saudi Arabia

The future of public services
Our mission is to help enable governments to develop the next generation of
public service solutions for citizens through research and innovation in service
design.
Find out more



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