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</form>Text Content
* Products
* Products
* * On-Call Alerting
* On-Call Management
* IT Incident Response
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Manage critical incidents like a PRO.
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INCIDENT ALERT MANAGEMENT FOR TECH TEAMS
INCIDENT ALERT MANAGEMENT FOR TECH TEAMS
Rise above the clutter!® Reduce downtime. Increase productivity.
Free Trial Contact Us
Testimonials
WHY INCIDENT ALERT MANAGEMENT?
Effective incident alert management is crucial for organizations to minimize
downtime, mitigate risks, and ensure business continuity.
It helps ITOps, SRE, DevOps, helpdesks, business continuity teams and beyond to
gain a reliable alert engine for all critical notifications, streamline the
incident response process, improve communication and collaboration among teams,
and enhance overall incident resolution times.
ENHANCING INCIDENT ALERT MANAGEMENT WITH ONPAGE
INCIDENT ESCALATION AND ASSIGNMENT
The OnPage IT service alerting (ITSA) system consists of a secure mobile
messaging application and a dynamic web-based console. OnPage enables teams to
reduce outages, improve productivity and keep digital services always on.
OnPage provides alert escalations, fail-safe digital schedules, redundancies,
incident reports and Alert-Until-Read capabilities for IT teams across all
industries. With OnPage, teams can shrink resolution time by automating the
entire incident management process and eliminating human error.
Put OnPage into action by signing up for a free trial below.
Free Trial
TOUR ONPAGE’S INCIDENT ALERT MANAGEMENT SOLUTION!
ONPAGE BENEFITS | IT ALERT MANAGEMENT
AUTOMATE INCIDENT ALERTING
Streamline incident management and alert the right person at the right time.
Shorten time to resolution with alerting that gets attention. Automatically
escalate alerts for better team collaboration.
CYBERSECURITY NOTIFICATIONS
Direct all critical notifications from RMM systems and cloud applications to
deliver real-time alerts and reduce incident resolution time. Encrypt
communications between IT team members for added security.
REDUCE ALERT NOISE, BOOST MORALE
Ensure that critical incidents rise above the noise. Automate on-call schedules
and balance the workload evenly among team members.
‹›
Previous Next
END-TO-END INCIDENT ALERT MANAGEMENT FOR IT TEAMS
RESPOND TO CRITICAL ISSUES BEFORE THEY IMPACT YOUR CLIENTS
Designed for the IT industry, OnPage ensures that teams minimize the financial
impact of downtime and reach new levels of operational efficiency to better
serve their customers.
The automated, unified, communication and scheduling system allows organizations
to enhance their multi-tiered support structure. Through OnPage digital schedule
configurations, IT organizations can effectively escalate incidents to the right
level of support, such as Level 1 (L1), Level 2 (L2) and Level 3 (L3) servicing.
Improve incident team collaboration to accelerate incident resolution.
KEY COMPONENTS | INCIDENT ALERT MANAGEMENT
PERSISTENT ALERTS
Elevate critical alerts. Bypass phone’s DND settings and alert persistently
until read.
ON-CALL ASSIGNMENT
Gain flexible, fail-safe scheduling capabilities. Set up on-call rotations and
escalation rules
ESCALATIONS AND REDUNDANCIES
Escalate alerts based on availability and urgency. Add several channels of
communication for redundancy.
COLLABORATION AND TRACKING
Access secure two-way communications. Messages are SSL encrypted.
LIVE CALL ROUTING
Enable direct access to your on-call staff via live call, voicemail, or SMS over
a dedicated number.
POST-INCIDENT ANALYSIS
Track incident progress in real time. Unleash trends from post incident reviews.
‹›
Previous Next
REAL-TIME ALERT ORCHESTRATION
IT teams can immediately resolve critical incidents with workflow
automation. OnPage’s real-time alerting solution empowers IT teams to have an
orchestrated response to critical incidents. OnPage provides automated,
fail-safe schedules that revert back to the default group order and alert the
entire team when on-call slots are not configured. This ensures continuous
coverage across the IT organization.
REDUCE ALERT FATIGUE. IMPROVE PRODUCTIVITY.
False alerts increase the risk of missing real alerts. With OnPage, teams can
trigger contextual, distinguishable, and intelligent mobile alerts based on
specific words found in tickets. If a string or word matches the condition,
OnPage high-priority alerts are triggered to notify on-call engineers promptly.
FAIL-SAFE SCHEDULING
Fail-safe is a design element that minimizes or eliminates the impact of a
failure on applications, people and processes.
A fail-safe scheduler gives users peace of mind knowing there is continuous,
error-free coverage when schedules are populated incorrectly. Fail-safe
scheduling notifies the entire on-call team ensuring that no incident remains
unanswered.
ENHANCE YOUR CLOUD INFRASTRUCTURE WITH INCIDENT ALERTING
Organizations are migrating to the cloud with the help of tools and services
that simplify and accelerate the process. OnPage provides out-of-the-box
integrations with leading cloud monitoring tools and threat remediation
services. The integrations help mitigate issues before they severely impact
business operations. OnPage integrations orchestrate alerts in real time,
enabling response teams to collaborate on an issue and accelerate incident
resolution.
SCALABLE INTEGRATIONS
* Modernize ITSM with OnPage’s ServiceNow integration
* Deliver CASB policy alerts via OnPage mobile alerting
* Manage ticketing and alerting from a single platform with ConnectWise Manage
and Datto’s Autotask integrations
* Enhance the IoT ecosystem with the ThingWorx integration
* Monitor logs and identify abnormalities via LogDNA
* Integrate with ChatOps tools like Slack
* Connect tool stacks using OnPage’s API, webhook and email integrations
* Facilitate single sign-on (SSO) with the Okta or OneLogin integration
See More
ROCK-SOLID RELIABILITY
OnPage has an uptime of 99.99 percent and deters any type of outage (even during
worst-case scenarios). The solution is continuously evaluated for robustness and
availability.
RELIABLE ALERTING SYSTEM:
* OnPage bypasses the silent switch and Do Not Disturb (DND) mode
* All alerts and messages go through encrypted transmission
* OnPage sends messages through the data channel and over Wi-Fi networks
* The service is hosted on a Tier III SSAE16-compliant facility
* OnPage uses a fully redundant server infrastructure to ensure all data is
secure
ONPAGE IS PERFECT FOR MODERN IT AND DEVELOPMENT TEAMS
WATCH THE TWO-MINUTE VIDEO
UNMATCHED CUSTOMER EXPERIENCE
24X7 ONPAGE SUPPORT
OnPage offers 24×7 support to all IT clients, ensuring that system
administrators and on-call engineers receive top-quality support services at any
time. Users always receive immediate answers from a friendly and knowledgeable
OnPage support staff.
ADOPT AND SCALE SEAMLESSLY
Adopting and scaling the OnPage solution is simple. OnPage’s implementation
specialists help make solution implementation an easy task, allowing IT teams to
make a quick impact on their workflows. With over 3,000 enterprise
implementations in the IT industry alone, the OnPage team understands common
issues and questions, ensuring that IT teams experience a seamless
implementation process.
Implementation Strategy
TRENDS, BEST PRACTICES AND HOW-TO GUIDES
IT Resource Library
CYGNUS SYSTEMS
Discover how Cygnus Systems used the OnPage-ConnectWise integration to reduce
alert errors and cut down monthly costs by 75%.
Download
ELIMINATE ALERT NOISE
Learn how to improve incident resolution while boosting team morale.
Download
WHAT'S AN ALERTING SYS.?
Alerting systems reduce the chance that important alerts are overlooked.
Download
SEE ONPAGE IN ACTION TODAY!
Questions? Speak with our friendly sales team at (781) 916-0040.
Free Trial
* ABOUT US
OnPage Corporation is an innovative and dynamic technology company at the
forefront of HIPAA critical alerting and incident management solutions! Our
cutting-edge platform empowers organizations to conquer challenges with
lightning-fast communication, prioritize urgent messages like never before,
and unleash the full potential of your teams, all while ensuring the timely
resolution of critical incidents.Read more.
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ONPAGE
* Products
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* On-Call Management
* IT Incident Response
* Incident Alert Management for tech teams
* Why Incident Alert Management?
* Enhancing Incident Alert Management with OnPage
* Incident Escalation and Assignment
* Tour OnPage’s Incident Alert Management Solution!
*
* OnPage Benefits | IT Alert Management
* End-to-End Incident Alert Management for IT Teams
* Key Components | Incident Alert Management
* Real-Time Alert Orchestration
* Reduce Alert Fatigue. Improve Productivity.
* Enhance Your Cloud Infrastructure With Incident Alerting
* Scalable Integrations
* Rock-Solid Reliability
* OnPage Is Perfect for Modern IT and Development Teams
* Unmatched Customer Experience
* 24x7 OnPage Support
* Adopt and Scale Seamlessly
* Trends, Best Practices and How-to Guides
* Cygnus Systems
* Eliminate Alert Noise
* What's an Alerting Sys.?
* See OnPage in Action Today!
* Live Call Routing
* Mass Notifications
* Clinical Communication & Collaboration
* HIPAA-Compliant Texting
* Provider Scheduling
* Pager Replacement
* Patient-Provider Communication
* Free Trial
* Integrations
* What’s New?
* Back
* Why OnPage?
* Why OnPage?
* Comparison
* Pricing
* Reliability
* Testimonials
* Back
* How It Works
* Who We Help
* Healthcare
* IT Incident Response
* Managed Services
* Govt. & Federal Agencies
* Internet of Things
* Other
* Business Continuity
* CloudOps
* DevOps
* Help Desk
* SecOps
* Site Reliability
* Behavioral Health
* Emergency Services
* Home Health and Hospice
* Midwifery Care
* Telemedicine
* Back
* Resources
* COVID Response
* Healthcare Resource Library
* IoT Resource Library
* IT Resource Library
* MSP Resource Library
* OnPage University
* Blog
* News
* Tutorial Videos
* Videos
* Healthcare Customer Stories
* IT & Managed IT Customer Stories
* Other Industry Customer Stories
* Back
* Partners
* Answering Services and Resellers
* Partner Program
* Develop for OnPage
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