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PRESS RELEASE


CYBER SECURITY AND HYBRID WORKING ARE NOW TOP TWO PRIORITIES FOR ENTERPRISE IT
POST-PANDEMIC, ACCORDING TO OMDIA’S FUTURE OF WORK REPORT


15 September 2021


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SAN FRANCISCO, September 15, 2021 – The pandemic has changed technology
priorities for organizations worldwide finds a report from research group Omdia
on the future of work. The top two enterprise priorities are now cyber security
(58%) and hybrid working (55%), with customer experience, business processes and
better empowering frontline workers tied in third place at 49%.
 
Working away from the traditional office will be the new norm finds the report
as 58% of employees confirmed they will either be primarily home-based or will
adopt a hybrid work style. Omdia’s research also found that working remotely is
improving employee productivity, with 68% of enterprises believing employee
productivity has improved since the mass move to remote working and 35% of
respondents reporting they have the metrics to prove it.
 
“The world of work has undergone significant change due to the disruptions
brought about by the pandemic,” said Adam Holtby, Principal Analyst, Digital
Workplace, Omdia and author of The Future of Work report. “Our research shows
that people, process, place, and technology transformation are the foundation
upon which successful digital workplace ecosystems are created. However, an
anywhere workforce is reliant on a diverse set of capabilities and this new
normal is presenting new challenges. Businesses must now reinvent themselves to
create productive, safe and empowering environments for their employees. It’s
time to focus less on work location and more on employee experience.” 
 
Further key takeaways from the report:

 * A focus on people, process and technology has never been more important.
   Organizations must strategize and make investments that focus on optimizing
   the value from people, processes and technologies, as well as reinventing
   their business models.
 * The right technology partner is vital. Seventy percent of respondents say
   that the pandemic has influenced their organization’s decision about which
   information and communications technology (ICT) partners and service
   providers it will use in the future. Fifty percent of respondents say that
   technology vendors have been very helpful in supporting the transition to
   remote working. 
 * Cellular connectivity is an important digital workplace capability. Personal
   connectivity solutions, such as personal cellular and broadband, are vital
   and organizations are planning to increase investment in employee mobile
   cellular connectivity. Forty-eight percent of respondents are prioritizing an
   increase in budget around mobile cellular over cloud services (43%) and
   security platforms and services (40%).
 * Enterprises want much more than just best-of-breed technologies. When it
   comes to the digital workplace, businesses are looking to work with partners
   that can help select the most appropriate IT architecture and technologies,
   understand the impact of digitalization on their industry and help align
   business and digital strategies. Partners must focus on delivering faster
   deployment of new technologies (38%), providing better support (28%) and
   having access to a dedicated service manager (26%), as these are the
   attributes businesses will most value from partner’s post-pandemic, according
   to the survey.

The Future of Work report gathers data and insights on how organizations
initially responded to the pandemic, and builds understanding of how long-term
digital workplace strategies and business priorities have changed. To conduct
the research, Omdia collected over 400 responses from a broad mix of different
organizations across all major geographies. Respondents included CIOs, CFOs, IT
directors, chief digital officers, HR directors and CHROs.

OPTIMIZE OPPORTUNITIES AND MAKE THE RIGHT DECISIONS WITH CRITICAL DATA AND
EXPERT ANALYSIS FROM OMDIA.

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