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VMWARE WORKSPACE ONE MONTHLY MAINTENANCE FAQ (2960724)

--------------------------------------------------------------------------------

Last Updated: 7/13/2020Categories: InformationalTotal Views: 15460
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Purpose
VMware Workspace ONE Monthly Maintenance FAQ

Resolution


 

Standard Maintenance Windows
 

During the standard VMware Workspace ONE UEM maintenance windows, Cloud
Operations teams are deploying critical Windows server patches in accordance
with Microsoft best practices; these patches apply performance and security
fixes that help ensure the highest availability and stability of underlying
Windows server infrastructure. During the 4 hour window customers can expect an
average of 5 minutes of downtime.

Note: VMware Workspace ONE UEM SaaS environments are designed to be highly
available to minimize the chances of an environment experiencing such downtime

The following list outlines the expected behaviors that may be experienced
during this downtime: 

 *       Any device side configuration (Content, Application, or Device Profile)
   on the device prior to the maintenance window will continue to stay and
   function as designed
   
   *      Email will continue to sync as normal
   
   *       VMware Browser will continue to work as normal using existing
     configuration
   
   *      AirWatch Inbox / VMware Boxer will continue to work as normal
   
   *      Content Locker will allow users to view content that has already been
     downloaded to the device (Security policies allowing) but will be unable to
     download new content 
   
   *      No compliance or administrator triggered updates to device
     configuration (Content, Application or Device Profile) will be possible
     
     *         Any pending compliance or administrator triggered updates will be
       processed once services are online
   
   *        All incoming device data queued during this time and will be
     processed once services are online
   
   *         End-user access to corporate resources through Workspace ONE Access
     are not impacted
     
      

 *      All SaaS hosted websites will be unavailable to end-users and
   administrators
   
   *      Administrator users will be unable to login to the VMware Workspace
     ONE Console
   
   *      End-Users will be unable to enroll new devices 
   
   *      End-Users will be unable to access the App Catalog to install
     applications
   
   *        End-Users will be unable to access the Self Service portal
   
   *         End-Users will be unable to check-in/check-out devices
   
   *        Administrator access to Workspace ONE Access is not impacted


Outside of periods of system downtime, SaaS environments will perform with
sub-optimal performance.This can manifest itself in application latency and
intermittent time outs for end-users and administrators. The following list
outlines the expected behaviors that may be experienced during the sub-optimal
performance of a maintenance window:

 *      Any device side configuration (Content, Application, or Device Profile)
   on the device prior to the maintenance window will continue to stay and
   function as designed
   
   *      Email will continue to sync as normal
   
   *      VMware Browser will continue to work as normal
   
   *       AirWatch Inbox / VMware Boxer will continue to work as normal
   
   *       Content Locker will allow users to view content that has already been
     downloaded to the device (Security policies allowing) but users may
     experience intermittent time outs and general slowness while downloading
     new content
   
   * Any compliance or administrator triggered updates to device configuration
     (Content, Application or Device Profile) may be processed slower than usual
   
   * End-user access to corporate resources through Workspace ONE Access are not
     impacted

 * All SaaS hosted websites will be available but end-users and administrators
   may experience latency and intermittent time out
   
   * Administrators will be able to login to the VMware Workspace ONE Console
   
   * End-Users will be able to enroll new devices
   
   * End-Users will be able to access the App Catalog to install applications
   
   * End-Users will be able to access the Self Service portal, any commands
     initiated by the end user may be processed slower than usual
   
   * End-Users will be able to check-in/check-out devices
   
   * Administrator access to Workspace ONE Access is not impacted 

VMware Workspace ONE recommends customers avoid planning roll outs during
planned maintenance windows to avoid unexpected disruptions. Existing device
configurations (e.g. email/profiles/application access/etc.) will not be
impacted during this time.

In the rare case that customers experience any disruption in service with client
hosted VMware Workspace ONE integration modules such as VMware Workspace ONE
Cloud Connector (ACC), VMware Tunnel, Mobile Access Gateway (MAG), Secure Email
Gateway (SEG), VMware Workspace ONE recommends restarting the service as a
troubleshooting measure. If issues persist, engage VMware Workspace ONE Support
for further assistance.

To avoid any disruption in service, VMware Workspace ONE recommends customers
allow all necessary VMware Workspace ONE SaaS IP Ranges that can be
found here.    

Note: Standard VMware Workspace ONE maintenance windows, may also be used for
basic infrastructure maintenance activities (e.g. system reboots, etc.).
Additional details will be provided in case customers need to be aware specific
details regarding such maintenance.


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