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 * Home
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SIGNING

Find answers to your eSignature signing questions.


 * 914 Topics
 * 2,552 Replies

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914 TOPICS

Recently Active
Most Replies Most views Newest First
E

emiroNewcomer
asked in Signing

SIGN A DOCUMENT


I have a document with 6 signatories and I am missing one, but it won't let that
one sign. When I try to correct it, it tells me that I exceeded the number of
signatories. What can be done to allow me all the signers?

00
E

32 minutes ago
J

JualvabuNewcomer
asked in Signing

LEGAL SIGN FOR A CONTRACT?


Hello, I have received a contract with the following signature: Is it a
completly legal signature for a contract? Thanks!

26
J

44 minutes ago
T

Teri.MaierNewcomer
asked in Signing

IS THERE A WAY TO LOOKUP AND VALIDATE A DOC ID FOR A DOCUMENT SENT BY A THIRD
PARTY?


I was sent a document from a third party that contains two signatures,
supposedly signed by DocuSign (there is a DocuSign Doc ID number, though the
signatures do not include the DocuSign brackets). Adobe Acrobat is saying that
at least one of the signatures is invalid. Is there a way i can lookup the Doc
ID number and obtain the Certificate of Completion (or at least some details)
about the transaction? Going back to the party that sent it to us is
problematic, so I would like to try to find out as much about this transaction
as I can before doing that. Thanks, Teri

00
T

1 hour ago
L

Leslie ENewcomer
asked in Signing

REVISING A TITLE ON PARTIALLY SIGNED DOCUMENT


The final signer of a document had a change to their title, so now their title
on the document needs to be revised. Is it possible to edit the document now to
reflect this person’s title change, even though other people have already signed
this document? If so, can I make this change as the sender, or can they do this
as the signer?

00
L

3 hours ago
J

JoYorkNewcomer
asked in Signing

SIGN DOCUMENT - OPTION TO CHOOSE A SIGNATURE


Hi all - has anyone had an issue when using the option to Sign a document in
that you cannot use a another signature other than your default signature? Some
of our colleagues are experiencing this today, (but apparently there was no
issues earlier in the week)? Thanks

00
J

5 hours ago
K

KayTeeNewcomer
asked in Signing

MULTIPLE FORMS IN ONE ENVELOPE - CAN'T FINISH


Hi, I am trying to send multiple templates in one envelope and when it comes to
filling it in the finish button does not appear stating that there are fields
that need filling in - but they have all been filled in. For example the name
field - a text field - appears red even though it has data in. Please someone
help me I am loosing the will here! Thank you :)

01
P

7 hours ago
F

FarahkobeissiNewcomer
asked in Signing

CLARIFICATION ON SIGNATURE ERROR


Hello, I encountered an error stating "sign on paper is not allowed" when
attempting to sign the document from the provided link. Best, Farah

00
F

7 hours ago
O

OlivierSNewcomer
asked in Signing

AUTOMATIC SIGNING IN CASE OF OPERATIONAL WORKFLOW APPROVAL


Hello everyone, My business team would want a particular signing process and I
like to know if it’s possible and what is the best way to help them with
Docusign, please? During a workflow, a legal document should be signed by the 2
parties that approve the workflow. If the 2 parties approve the workflow, the
document must be signed by both. However, the parties would like that when they
appvrove the workflow, the document be automatic signed without additional steps
that requests them to sign the document. I had a look to the API references but
I didn’t see any API that would generate a signing and it seems strange that a
tool as Docusign allow automatic creation of signing. I thought to an other way:
it’s the signing that generates the approval of the workflow. So, no need of
extra steps to approve the workflow. Have you ever been face with that case?
What is your opinion, please? Thank you very much. Kind regards, Olivier

03

15 hours ago
S

soleneNewcomer
asked in Signing

NOT ABLE TO SIGN " WE CAN'T FIND YOUR CERTIFICATES"


when I have signed and click on “continue” I have this message appearing: “ We
can't find your certificates We are unable ta find any certificates connected ta
your device. Check that your certificates are available, and then Try Again” can
you please help?

08

15 hours ago
A

AkemiNewcomer
asked in Signing

SIGNING ERROR


For some reason, when my client tries to use DocuSign, it automatically enters
their email as their signature.ould you please advise us on how to resolve this
issue?

03
A

15 hours ago
G

GoodvibesllcNewcomer
asked in Signing

WRONG DATE FORMAT ON A SIGNED DOCUMENT. IS IT STILL VALID?


Hi, I recently had a contract signed by two parties. However, the date signed
for the other party is in date format DD/MM/YYYY and mine was in MM/DD/YYYY.
Will this contract be valid in case of needing to go to court? Or should I have
the client resign in the correct date format? Which I’m not sure why their date
format is like that since I had it set as MM/DD/YYYY.

01
C

18 hours ago
P

PintelNewcomer
asked in Signing

IS IT POSSIBLE THAT EACH PARTY TO A CONTRACT SIGNS THE DOCUMENT WITH ITS OWN
DOCUSIGN PROCESS?


Hi, is the validity of the digital signatures effected or becomes invalid if
each party to a contract takes care only for collecting its own signatures via
independent docusign processes? E.g.: Party A internally signs contract via
docusign After completion Party A sends the contract via (regular) email to
Party B Party B starts a new docusign process with its own account to collect
its internal signatures Party B sends “completely” signed contract back to Party
A via (regular) email.

04
C

18 hours ago
J

JulieCDNewcomer
asked in Signing

THIS EMAIL IS A SCAM, CORRECT?


Email received today.

02
C

18 hours ago
G

Gordon.WallaceObserver
asked in Signing

NOT RECEIVING SIGNED DOCUMENTS


I am having this happen with two envelopes. Both signers have signed the
documents, but I have received nothing back. One emailed me a copy of the
Docusigned document - it all looks correctly signed. But the history of the
envelope still says ‘Needs to Sign’. I have received nothing back.

00
G

19 hours ago
L

LJYNewcomer
asked in Signing

UKBIOBANK MTA CONTACT


Because I have signed the MTA and then I can't change my MTA contact. How can I
solve this issue?

02
N

22 hours ago
V

Victoria-nolaNewcomer
asked in Signing

FRAUDULENT SIGNED DOCUMENT IN MY ACCOUNT MARKED "COMPLETED"


I received an email claiming I completed a Docusign document with an invoice for
$399.69, AND the “completed” document is IN MY ACCOUNT, marked as “completed”
even though I never signed it!! I reported the email as spam and flushed it from
my system. I want to report the fraudulent document, but in following the
instructions on the “how to report fraud” page, I am unable to get to a place
that offers “Report Abuse” via any link available in connection to that
FRAUDULENT completed document. I have sent 2 separate complaints to the
security@docusign.com reporting address, and 1 separate complaint to the
spam@docusign address, as directed on your website. I have heard NOTHING and
this FRAUDULENT “completed” document remains in my account register. It is
EXTREMELY alarming that a fraudulent document was processed by Docusign and is
sitting in my account and nothing is being done about it. I need to know if my
account is compromised. I need to know what is being done about this actual
intru

01
A

23 hours ago
M

MKhendersonNewcomer
asked in Signing

SETTING NECESSARY THRESHOLDS FOR DOCUMENT SIGNING


I want to set a % threshold on a docusign. For a Board resolution, for example,
the resolution is passed once 50% sign. So, I want a setting that completes the
document once 50% sign. Or to be able to make certain people obligatory
signatories and then others signatories who can sign, but aren’t needed?

02
C

1 day ago
M

MHaganAPRNNewcomer
asked in Signing

IN-PERSON SIGNING


Is there a way to get in-person signatures for a consent without their email;
example- client comes in, I pull up consent template, they simply fill their
name and sign

03
C

1 day ago
L

lisamcheekNewcomer
asked in Signing

CAN I CHECK IF A DOCUMENT IS VALID USING THE ENVELOPE ID #?


I have a contract that I printed out. I no longer have access to the email that
it came in. Is there any way to check if this is a true and valid document using
the envelope ID #?

02
C

1 day ago
K

Ken. Williamson24Newcomer
asked in Signing

HELLO EVERYONE NEED A LITTLE HELP PLEASE


I’m new to Docusign and trying to fill out a real estate Purchase & Sale
Agreement, I can't figure out how to manipulate the text field to adjust it to
fit on the line? I can click outside the box and get it to look like its
adjustable, but it won't allow me to adjust to fit the lines. I don't have this
issue with the company field any input is greatly appreciated!! Thanks

02
K

1 day ago
M

MaxaNewcomer
asked in Signing

MARKS ON PDF FOR SIGNING


I have uploaded a pdf for signing and when I go to add signatures it has marks
all the way through it - like this. Why and how do i fix it?

01

1 day ago
M

MMpaquetteNewcomer
asked in Signing

AVOID TO SIGN EVERY SINGLE DOCUMENT


We have a contract for 400 people to sign. How do I ensure that my signature and
initials are ALREADY on the contract when I send it to 400 people? I don't want
to have to sign every contract independently. When sending, my signature is
already recorded. Is it possible to do this?

01

1 day ago
R

raycryNewcomer
asked in Signing

FORWARDING COMPLETION EMAILS


Is there are way to forward the completion emails to a recipient that is not
part of the signing group and that recipient be able to access the documents via
the link in the completion email without having to log into aDocuSign dashboard?

03

1 day ago
L

lucasxieNewcomer
asked in Signing

CAN CORPORATIONS SIGN QUALIFIED ELECTRONIC SIGNATURE?


Can corporations sign Qualified Electronic Signature?

03

2 days ago
L

Liz KampaNewcomer
asked in Signing

SEARCHABLE PDF - TEXT RECOGNITION


I am frequently reviewing 200+ page documents, many of which contain boilerplate
language, so there are 4-5 sections that are important for me to ensure the
document contains them. It would be so much easier if I could search the .pdf,
rather than scrolling through all of the pages. Does anyone know of a way to
make this happen or an another way to search a document for specific text before
I sign it? Thanks!

04
L

2 days ago
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STRICTLY NECESSARY COOKIES

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These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms.    You can set your browser to
block or alert you about these cookies, but some parts of the site will not then
work. These cookies do not store any personally identifiable information.

SALE OF PERSONAL DATA

Sale of Personal Data

Under the California Consumer Privacy Act, you have the right to opt-out of the
sale of your personal information to third parties. These cookies collect
information for analytics and to personalize your experience with targeted ads.
You may exercise your right to opt out of the sale of personal information by
using this toggle switch. If you opt out we will not be able to offer you
personalised ads and will not hand over your personal information to any third
parties. Additionally, you may contact our legal department for further
clarification about your rights as a California consumer by using this Exercise
My Rights link. If you have enabled privacy controls on your browser (such as a
plugin), we have to take that as a valid request to opt-out. Therefore we would
not be able to track your activity through the web. This may affect our ability
to personalize ads according to your preferences.

 * PERFORMANCE COOKIES
   
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   These cookies allow us to count visits and traffic sources so we can measure
   and improve the performance of our site. They help us to know which pages are
   the most and least popular and see how visitors move around the site.    All
   information these cookies collect is aggregated and therefore anonymous. If
   you do not allow these cookies we will not know when you have visited our
   site, and will not be able to monitor its performance.

 * TARGETING COOKIES
   
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   These cookies may be set through our site by our advertising partners. They
   may be used by those companies to build a profile of your interests and show
   you relevant adverts on other sites.    They do not store directly personal
   information, but are based on uniquely identifying your browser and internet
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