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GET https://www.enghouseinteractive.com/

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GET https://www.enghouseinteractive.com/

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Text Content

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   * enghouse.com
 * www.enghouse.com


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   * * TOUCHPOINT ATTENDANT FOR SKYPE FOR BUSINESS
       
       Intuitive Workflow Call Handling Solution.
       
       Your receptionist or operator center is often the first point of contact
       with your organization, so it’s vital you create a positive impression by
       dealing with callers’ inquiries efficiently.
       
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   * Our Solutions
     * * Omni-channel Communications – Customer access from any channel – Voice,
         Email, Webchat, Video, Social, SMS.
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    * Microsoft
      * Solutions for Skype for Business
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 * Services
   * Professional Services – Implementation taken care of by our dedicated
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   * Training – Practical, hands-on training designed to help your business
     maximise your ROI.
   * Integration – With over 25 years’ experience implementing and integrating
     directory and database systems.
   * Support – Technical Support teams are ready to address your pressing
     interaction management needs.
     * Support Portal
   * MediaVoice – MediaVoice is a specialized division of Enghouse Interactive
     that provides voice talent and audio recording services that are unmatched
     in the industry
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     dynamic, global organization.
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 * About
   * About Us – Who we are and what we do.
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     Interactive
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   * Enghouse Systems – Enghouse Interactive is a subsidiary of Enghouse Systems
     Limited, a software and services company traded on the Toronto Stock
     Exchange (TSX).
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   Enghouse Interactive
   
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 * Contact Center
 * Self-service
 * Reception & Call Handling
 * Quality & Control
 * Integration


BRING YOUR CUSTOMERS CLOSER TO YOUR BUSINESS

Unlock the power of your contact center with Enghouse Interactive. Engage your
customers across all channels, provide personalized experiences at scale, and
make your contact center your competitive advantage. You contact center is at
the heart of your business, which provides opportunities to differentiate your
company’s service, as well as gain feedback and build customer loyalty. With
increased demands from customers, companies require a communications platform
that’s agile enough to quickly and efficiently respond to customers from any
channel, at any time; connecting them to your business rules, while providing
actionable intelligence to drive ongoing improvement. Our unique omni-channel
contact center solutions offer choice and flexibility. They are also scalable in
deployment, size, complexity and integration to ensure successful and effortless
customer interaction, whatever your budget.





HELPDESK

 * Highly cost-effective solution to extend UC with call center functionality
 * On Premise
 * Ideal for helpdesks looking to reduce costs and leverage Unified
   Communications

Find out more


BUSINESS

 * Wizard-driven solution that is easy to use and is rapidly deployed
 * Cloud/Hybrid/On Premise
 * Ideal for mid-size organizations looking for an out-the-box, cost-effective
   all-in-one multimedia contact center

Find out more


ENTERPRISE

 * Enterprise-level solution with extensive integration and resilience
 * Cloud/Hybrid/On Premise
 * For organizations requiring advanced capabilities and customization that is
   highly available and can be used within distributed environments

Find out more


SERVICE

 * Create your own cloud contact center offering from one platform
 * Cloud
 * For service providers and shared service centers, looking for a complete
   multi-tenant contact center solution that is highly scalable with shared
   architecture

Find out more


DRAMATICALLY REDUCE COSTS BY EMPOWERING YOUR CUSTOMERS TO SELF-SERVE

Self-service is a key, and increasingly important, part of an integrated
customer experience. A significant number of customer requests are for simple
issues such as password resets, order status inquiries or directory assistance.
Nearly all of these requests are ‘self-service’ interactions that can be handled
without the need for live assistance. Our solutions empower customers to
self-serve through a wide range of speech recognition, touch tone, web, forums
and mobile options that are quick to implement, powerful and extremely cost
effective.





INTERACTIVE VOICE, MOBILE RESPONSE

 * Tools to create your own IVR Scripts
 * Design or integrate with a mobile app to create easily changed navigation
   flows
 * Development platform or pre-built IVR applications

Find out more


KNOWLEDGE MANAGEMENT AND FORUMS

 * Allow customers & employees to find answers through FAQs or user/agent forums
 * Reduce costs and improve self-service capabilities
 * Customizable cloud-based platform

Find out more


PROACTIVE OUTBOUND, MULTIMEDIA CALL BACK

 * In-queue announcements and call back options
 * Keep customers informed with confirmations across any media
 * Cloud / Hybrid / On Premise as part of your contact center suite

Find out more


OFFER VIP SERVICE TO YOUR CUSTOMERS USING OPERATOR CONSOLES

With over 25 years’ experience developing the world’s most widely deployed
console solutions, we understand the crucial role receptionists and operators
play in providing callers with an exceptional first impression of your business.
By combining superior call handling features with rich directory and presence
information, our console solutions enable receptionists and operators to
quickly, professionally and efficiently manage and dispatch interactions to the
correct person within an organization. Whether you need a receptionist to
provide professional caller service, or a multi-site, multi-tenant,
multi-language interaction handling service in a highly complex environment, we
have the solution, experience and expertise to meet your requirements.





HELPDESK

 * Ideal for helpdesks looking to leverage multimedia capabilities with Unified
   Communications
 * On Premise

Find out more


BUSINESS

 * Ideal for mid-size organizations looking for a cost-effective, out-of-the-box
   solution containing desktop client with ACD and CTI functions
 * Cloud / Hybrid / On Premise

Find out more


ENTERPRISE

 * For organizations requiring a consultative, sophisticated, multi-tenant
   scalable solution
 * Multi-Location / Cloud-Based

Find out more


PHONE APPLICATIONS

 * Emergency broadcasts
   Phone lock
   Assistant functionality
   Office administration
   Provisioning
 * 

Find out more


CONTINUOUSLY VIEW, MONITOR AND IMPROVE PERFORMANCE

To help organizations provide consistent quality of service, while remaining
profitable and efficient, Enghouse Interactive provides a range of quality,
workforce and business optimization tools. These tools enhance operations,
ensure high quality customer service, resolve customer disputes, achieve
regulatory compliance, accelerate employee training and increase workplace
productivity and security. All solutions are highly scalable and modular,
enabling you to choose the level of complexity that meets your requirement for
continuous performance improvement.





CALL / SCREEN / TEXT RECORDING

 * For organizations looking to record or monitor agents or employees anywhere
   within the business from reception to the finance team, helpdesk, to the
   contact center.
 * Improve customer service, resolve customer disputes and meet legal
   requirements such as PCI compliance.
 * Cloud / On Premise

Find out more


AGENT / SERVICE EVALUATION

 * For organizations seeking simple tools for supervisors to provide actionable
   feedback or for surveys to quickly capture customer feedback on the overall
   customer experience.
 * Coach and train staff to address performance and increase employee
   productivity.
 * Cloud / On Premise

Find out more


REAL-TIME SPEECH ANALYTICS

 * For any business selling services over the phone looking to analyze agent and
   customer speech to provide live feedback to agents while call is in progress.
 * Drive regulatory compliance and sales effectiveness with real-time
   capabilities.
 * Cloud / On Premise

Find out more


WORKFORCE MANAGEMENT

 * For organizations looking to manage staff with automated handling of admin
   tasks, forecast demand across multiple channels and create optimal schedules
   that meet demand.
 * Develop accurate and insightful reports and improve your overall customer
   service operation.
 * Cloud / On Premise

Find out more


CONNECT YOUR PEOPLE, PROCESSES AND SYSTEMS FOR GREATER EFFICIENCY

Connecting your entire business together and having information at your
fingertips accelerates the time-to-market and time-to-revenue of your customer
activities. Effectively maintained contact data within the corporate environment
supports the success of an increasing number of strategies and initiatives,
helping to realize and maximize benefit from the implementation of an integrated
data strategy and management. Enghouse Interactive offers both the development
platform and integration tools not only to third party CRM or directory systems,
but to IP, PBX and TDM networks.





CTI CONNECT

 * For application developers and systems integrators looking to create voice
   self-service, contact center and unified communications solutions for IP and
   TDM networks.
 * To dramatically lower cost by providing out-of-the-box integration with all
   major communications systems.

Find out more


CRM INTEGRATION

 * For organizations looking to integrate third party CRM information with
   contact center technology, linking the call with customer data to personalize
   customer interactions.
 * Giving agents a 360 degree view of the customers offers a more personalized
   service, improving customer satisfaction and loyalty.

Find out more


DIRECTORY INTEGRATION

 * For organizations requiring a simple integration of disparate directories or
   a complex data integration project across multiple platforms, systems and
   locations.
 * Share and maintain contact data within the corporate environment to enable
   your entire business to be connected.

Find out more




WHAT OUR CUSTOMERS SAY






Go to Case Studies >


NEWS


INTELEPEER AND ENGHOUSE INTERACTIVE COLLABORATE TO CREATE AUTOMATED COVID-19
VACCINATION SCHEDULING SOLUTION FOR RURAL AREAS

Atmosphere® CPaaS Solution and Enghouse CCaaS, powered by IBM, Answers the Call
for Streamlined Appointment Scheduling in Underserved Internet Locations San
Mateo, CA – March Read more...


ENGHOUSE INTERACTIVE, AMERICAS EARNS PRESTIGIOUS ISO 27001 CERTIFICATION

Oct. 22, 2020 - Enghouse Interactive, Americas (EIA), a division of Enghouse
Systems Limited (TSX: ENGH) today announced it has earned ISO 27001
Certification, the Read more...


ENGHOUSE SYSTEMS ACQUIRES VIDYO, INC. ACQUISITION EXPANDS ENGHOUSE INTERACTIVE
PRODUCT PORTFOLIO

Enghouse Systems Limited (TSX:ENGH) announced today it has acquired Vidyo, Inc.
for a purchase price of approximately $40 million. Vidyo’s annual revenue is
approximately $60 Read more...


ENGHOUSE SYSTEMS ACQUIRES TELEXIS SOLUTIONS

Comment Acquisition Expands Product Portfolio For Public Transport Agencies and
Operators MARKHAM, ON and THE HAGUE, Netherlands, Nov. 8, 2018 /CNW/ - Enghouse
Systems Limited (TSX:ENGH.TO - News) announced today it Read more...


ENGHOUSE SYSTEMS ACQUIRES TELEXIS SOLUTIONS

Enghouse Systems Acquires Telexis Solutions CNW Group Comment Acquisition
Expands Product Portfolio For Public Transport Agencies and Operators MARKHAM,
ON and THE HAGUE, Netherlands, Nov. 8, Read more...


TWITTER FEED






Successful companies run their contact centers differently than the rest. They
try different things using a “fast-f… https://t.co/IMKA7qhM2i




☎️ Enghouse Interactive's smart and easy-to-use native #Teams-integrated
attendant application ensures an efficient… https://t.co/soKEUIXpDc




Move your Contact Center to the Cloud and Get our Advanced Feature Bundle for
the Price of our Standard Bundle. Sav… https://t.co/XKmMg8CFpj




What constitutes a good (or bad) day in #CX ? Find out more as we are joined by
Emma Jane McKeown from @Heineken on… https://t.co/QgNB9l70a9




📈 @ITProPortal has exposed how easy it is to drive growth through expert
#customerexperience. Want to know how? Rea… https://t.co/TEqp3FbDyx




🔎 @Fingalcoco were looking to improve their #customercare during the pandemic
and with the help of Enghouse Interac… https://t.co/Sb6olUYU92

@EnghouseInterac


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