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* Support
* Careers
* Courier
* Become a driver
* Get your C driving license
* Working in IT
* Logistics Leaders
* Traineeships
* #SameDream
* Become a Supporter
* News
* About DHL
* My DHL
* en
* nl
* en
* Consumer
* Track and trace
* Change delivery
* My DHL app
* Send a parcel
* DHL login
* Mailbox parcel
* Envelope
* International shipping
* Send to Belgium
* Send to Denmark
* Send to Germany
* Send to France
* Send to Italy
* Send to Poland
* Send to Spain
* Competitive rates
* Return shipment
* Packaging advice
* DHL ServicePoint
* Become a DHL ServicePoint
* DHL Locker
* Sustainability
* GoTeach
* GoHelp
* Reducing Carbon Emissions
* Our measures
* Your parcel’s route
* Business
* My shipment
* Packaging advice
* Become a customer
* Services
* DHL login
* Sender
* Receivers
* Smart tools
* My DHL Portal
* Online shops
* Shipping
* Rates
* Plug-ins
* WooCommerce
* Magento
* Picqer
* Shopify
* PrestaShop
* Amazon
* Bol.com
* Expertises
* Automotive
* E-commerce
* Fulfilment
* Healthcare
* Hightech
* Construction and manufacturing
* Retail
* Knowledge platform
* Support
* Careers
* Courier
* Become a driver
* Get your C driving license
* Working in IT
* Logistics Leaders
* Traineeships
* #SameDream
* Become a Supporter
* News
* About DHL
* My DHL
* en
* nl
* en
* Support
* Careers
* Courier
* Become a driver
* Get your C driving license
* Working in IT
* Logistics Leaders
* Traineeships
* #SameDream
* Become a Supporter
* News
* About DHL
* My DHL
* en
* nl
* en
en
* nl
* en
My DHL
HOW CAN WE HELP YOU?
Customer Service for Businesses
* Business
* Support
ALL SUBJECTS
WHAT IS YOUR QUESTION ABOUT?
SHIPPING
SHIPPING WITH DHL ECOMMERCE
SHIPPING WITH DHL ECOMMERCE
You can ship all parcels with one handy shipping service: My DHL Portal. There
are many benefits: you can send your packages and pallets combined, and reach
businesses and consumers throughout Europe with the same ease.
Create an account online
Request a quote
DIMENSIONS AND WEIGHT
EVERYTHING ABOUT OUR SPECS
Parcels to consumers in the Netherlands and Belgium
Mailbox parcel
* Size: max. 38x26.5x3.2 cm (l-w-h)
* Weight: max. 1 kg
Parcel
* Size: max. 120 cm long
* Weight: max. 31.5 kg
* Volume: max. 432 liters
Parcels to consumers in Europe
* Dimensions: max. 120 cm long
* Weight: max. 31.5 kg
* Volume: max. 432 liters
Shipments to business addresses in the Benelux
Parcel
* Dimensions: min. 15x11x3.5 cm (l-w-h), max. 120x60x50 cm (l-w-h)
* Weight: max. 31.5 kg
Pallet
* Dimensions: max. 120x100x200 cm (l-w-h)
* Weight: max. 1,000 kg per pallet
* Maximum 5 pallets per shipment / day / receiving address
Shipments to business addresses in Europe
Parcel
* Dimensions: min. 15x11x3.5 cm (l-w-h), max. 120x60x50 cm (l-w-h)
* Weight: max. 31.5 kg
Pallet
* Dimensions: max. 120x100x200 cm (L-H)
* Weight: max. 1,000 kg per pallet
* Maximum 5 pallets per shipment / day / receiving address
Longer delivery time for special parcels
Shipments that fall outside the specifications are often one day longer in
transit. These are the non-automatically sortable parcels: extra large, extra
heavy, different shape, special packaging.
Want to know more?
Would you like to ship parcels or pallets outside the standard dimensions, or do
you have another question? Please contact us.
FUEL SURCHARGE
INDEX PER MONTH
This is the current fuel surcharge for DHL eCommerce Benelux:
* December 2024: 13.75%
* November 2024: 13%
* October 2024: 13.75%
The above surcharges are linked to the consumer price of diesel fuel (EUR27
standard) in local currency. Levies and taxes, as measured by the
Directorate-General for Energy of the European Commission and published in the
Oil Bulletin, are included. The fuel surcharge is calculated on the
transportation rate and transportation-related additional services and
surcharges.
View Oil Bulletin(link is external)
Diesel price (In € per liter)
Minimum But less than Surcharge € - € 1,20 7.0% € 1,20 € 1,24 7.75% € 1,24 €
1,28 8.50% € 1,28 € 1,32 9.25% € 1,32 € 1,36 10.00% € 1,36 € 1,40 10.75% € 1,40
€ 1,44 11.50% € 1,44 € 1,48 12.25% € 1,48 € 1,52 13.00% € 1,52 € 1,56 13.75% €
1,56 € 1,60 14.50% € 1,60 € 1,64 15.25% € 1,64 € 1,68 16.00% € 1,68 € 1,72
16.75% € 1,72 € 1,76 17.50% € 1,76 € 1,80 18.25% € 1,80 € 1,84 19.00% € 1,84 €
1,88 19.75% € 1,88 € 1,92 20.50% € 1,92 € 1,96 21.25% € 1,96 € 2,00 22.00% €
2,00 € 2,04 22.75% € 2,04 € 2,08 23.50%
Due to the publication dates of fuel prices, we implement the surcharge with a
two-month delay. Therefore, the last fuel price publication of January in the
Oil Bulletin determines the surcharge for March.
DHL eCommerce reserves the right to change the fuel surcharge index and the
associated table without notice.
CUSTOMS FORMS
HELP WITH CUSTOM CLEARANCE
If you ship to a country with customs clearance, your shipment will be checked
by customs in that country. Therefore, it is mandatory to include an invoice
with your shipment. For specific information about documents when shipping to
the UK, please check the Brexit information.
Do your customs forms meet all the requirements? (link is external)
* Print and combine all the documents for your shipment. This includes
invoices, a copy of the shipping label, a tax reclaim form, certificates,
export documents, etc.
* Keep the copies and attach the original documents to the parcel in a doculope
(self-adhesive document-enclosed envelope).
* Do you not create your invoice in My DHL Portal? E-mail a digital copy of all
the documents to europlus.customs@dhl.com.
Do your customs invoices still not meet the legal requirements? Go to our help
with invoices and we'll quickly help you resolve the problem.
I need help with my invoice(link is external)
DHL SERVICEPOINTS
SHIPPING FROM DHL SERVICEPOINTS
If you ship fewer than 50 parcels per month, just want to send one parcel, or
prefer not to wait for our driver, then dropping off your shipments at a DHL
ServicePoint near you is the handy option. It's free, easy, and you can use it
when it suits you.
Through DHL ServicePoints, you can ship parcels to business and residential
addresses throughout Europe. Create labels with our all-in-one shipping service,
My DHL Portal. The maximum dimensions for shipping via a DHL ServicePoint are
120x60x60 cm (l-w-h) and max. 240 liters (lxbxh / 1000). The maximum weight is
23 kg.
Find a ServicePoint
LABEL PRINTING SERVICE
RETURN YOUR SHIPMENT
If you'd like to plan a return shipment or a shipment for collection but can't
print the shipping label, don't panic: Simply use the label printing service in
our online shipping service My DHL Portal(link is external). You can print the
return label yourself or we'll do it for you for a small fee. The label can then
be attached to the parcel immediately.
We offer a return portal for business senders with a custom shipment solution.
Discuss the options with your account manager.
DHL HUBS
SORTING CENTRES IN THE NETHERLANDS
There are seventeen DHL sorting centres in the Netherlands. These are our
ultra-modern hubs where you can also send, collect, or return parcels.
Find a DHL sorting centre
Would you like to ship your parcels using the additional DHL For You Vandaag
service and drop them off at a CityHub near you? You can! Drop off your parcels
at one of the CityHubs before the stated drop-off times. We'll be at your
client's doorstep the same evening.
Find a DHL Cityhub(link is external)
INSURANCE
EASILY INSURED SHIPPING
High value, low weight? Insure your shipment!
DHL eCommerce always handles your shipments with the utmost care. But in case
something does go wrong, you can take out insurance. This way you are insured
against damage or loss without a deductible. Taking out our insurance is easy,
and you will get an attractive premium.
Brochure: Insurance for businesses(link is external)
Secure, easy and fast
These are the main benefits of a DHL eCommerce insurance:
- Full compensation: You are reimbursed for the entire replacement value plus
transport costs
- Easily arranged: you choose the desired insurance amount in your shipping tool
- No deductible
- Fast claim processing
- One invoice for transport and insurance
- The recipient has to sign for the parcel
Your shipments insured by default
Do you regularly ship valuable products? Then it might be interesting to insure
all your shipments for an entire year. That way you benefit from an extra
competitive premium. Interested? Our customer service or your regular contact
person will be happy to help you.
Would you like more information?
Feel free to contact our customer service or your regular contact person at DHL
eCommerce.
PROHIBITED GOODS
PRODUCTS DHL DOES NOT SHIP
Certain rules apply to the content of your parcel. As a shipper, you are
supposed to know what products you can and cannot ship. For security reasons we
do not ship the following items:
* Art, antiques, and precious stones and precious metals
* Money, coins, debit cards and credit cards, SIM cards, securities, and
valuable documents such as passports
* Products that can spoil
* Food and medicine (unless allowed to be transported unconditioned and the
items are properly packaged)
* Alcoholic drinks (only sent within the Netherlands and the Age Check option)
* Human organs and human remains, including ashes
* Animals (including insects), parts of animals and hunting trophies
* Plants, except flower bulbs
* Christmas trees
* Fertilizer
* Excise goods to destinations outside the Netherlands
* Dangerous goods (chemicals, paint, batteries, perfume etc.). Under certain
conditions, some dangerous goods may be shipped in limited quantities. If you
would like to know more about dangerous goods or goods you can send with DHL
eCommerce, then please read this guide(link is external) or speak to your DHL
account manager.
* Parcels with an inherent defect which, because of their nature, can damage
people, merchandise, or equipment.
* Products whose transport is legally prohibited in the country of origin,
transit, or destination
* Products that require special facilities, safety precautions, or permits
* Products that can be considered offensive, such as pornography or goods that
are politically sensitive, must be packaged correctly and the packaging may
not be perceived as provocative
* Prohibited items such as firearms, explosives, military equipment, etc.
* Narcotics/drugs and products related or similar to them, including (but not
limited to) drugs/substances/products subject to the Opium Act and/or
products containing CBD (Cannabidiol), both natural and synthetic
* Watches with a value of €5.000 or more
* Illegal goods such as counterfeit product
* Goods, software and technology that may have military applications or
contribute to the production or proliferation of weapons of mass destruction
(for example, nuclear weapons, chemical warfare gases or biological weapons).
These are "dual use" goods as described in EU regulations 428/2009 and
2019/2199.
DANGEROUS GOODS
SHIPPING OF DANGEROUS GOODS
Dangerous goods may only be shipped in limited quantities (LQ). It is mandatory
to register this with your DHL account manager. We do not charge extra for
shipping LQ goods.
Sending dangerous goods
DAMAGES AND CLAIMS
REPORTING DAMAGES AND SUBMITTING CLAIMS
If your parcel arrives damaged, contact our customer service department as soon
as possible. Make sure that you report the damage to us within seven days of
delivery.
If your shipment did not arrive at the recipient's address, please contact our
customer service department within fourteen days so we can advise you on what
happens next. Make sure that you can accurately describe the goods and the
packaging.
TOLLS
KILOMETER LEVY ABROAD
Belgium, Germany, and Hungary charge a kilometer levy for freight traffic. In
order to partly compensate these costs, we apply a surcharge. This surcharge is
only applicable to shipments to, from, and through these countries. Different
rates apply:
* Shipments to and from Belgium: 4.45%
* Shipments passing through Belgium: 1.96%
* Shipments to and through Germany: 5.90%
* Shipments to and through Hungary: 3.05%
RETURN SERVICE FOR PALLETS
YOUR PALLETS RETURNED
If your pallets are shipped within the Benelux, we also return them to you. This
takes approximately five working days. This service is at no extra cost.
Rolling containers
Do you have one or more rolling containers that are owned by DHL? Please use
this contact form, and we will contact you as soon as possible for a pick-up.
HOLIDAY SEASON PLANNING
DELIVERY DURING THE HOLIDAY SEASON
The number of shipments increases significantly during the holiday season. We
take this into account and we hope that you do too, as your shipments may be
collected or delivered at a different time. Exceptions such as delays are always
displayed on your dashboard in My DHL Portal. If you want to plan ahead, see our
holiday season planning and our end of the year planning for the Netherlands,
Belgium, and Luxembourg.
Holiday season planning 2024(link is external)
REMOTE AREAS
REMOTE AREAS
For some destinations, an additional fee is charged because it is located in a
remote area. This surcharge (Remote Area Surcharge, or RAS) is determined based
on postal code. Download the full list of postal codes in Europe for which RAS
is charged below.
Download RAS overview
BREXIT
SHIPPING TO THE UNITED KINGDOM
The United Kingdom is a customs territory as of January 1, 2021. You will still
be able to use DHL eCommerce to ship over the North Sea. However, it’s important
to arrange several things if you’re going to ship to the UK. If you have any
questions, please contact Brexit support or see our FAQ.
About invoices(link is external)
ANONYMOUS SENDER
HIDE SHIPPER NAME
We can also apply shipment confidentiality on request. The sender will not be
listed on the shipment label, so that the recipient will not know who it's from.
Select the option "hide sender" when registering your shipment in My DHL
Portal(link is external). This service is at no extra cost. You can use it for
shipments to consumers and business recipients within the Benelux.
PALLET SHIPPING COSTS
PALLET SHIPPING COSTS
Shipping a pallet via DHL eCommerce offers an efficient and reliable way to send
large and heavy goods within the Netherlands and Europe. You can easily arrange
your pallet shipments through the My DHL Portal. We’ll pick up the pallets from
your location and deliver them within the Benelux by the next business day. With
track and trace, you can monitor your shipments from start to finish. Costs vary
based on weight, dimensions, and destination.
Your pallet can measure up to 120 x 100 x 200 cm (LxWxH) and weigh up to 1,000
kg.
Ship Now
Do you ship pallets regularly? Requesting a customized quote may be of interest
to you.
RECEIVING
AMENDING DELIVERY
CAN THE RECIPIENT MAKE CHANGES TO THE DELIVERY?
Yes, the recipient can do this as soon as we have received your parcel and have
processed it in our sorting center. Usually this is on the evening or morning
before we make it to the recipient's door. They will then be able to move the
delivery time to a different moment. Alternatively, they can have the parcel
delivered to a neighbor or a ServicePoint. We can also leave your parcel at a
safe place around their home.
In some cases, the recipient may not be able to change the delivery or they will
not be able to pick from all the options. For example, if they need to sign for
receipt or if the parcel is en route to a nearby ServicePoint.
DELIVERY TIMES
TRANSITTIMES FOR YOUR SHIPMENTS
Parcels and pallets sent to the Netherlands, Belgium, and Luxembourg will be
delivered the next workday (with the exception of the Dutch Wadden Islands). For
destinations outside of the Benelux, the delivery times depend on the country.
See the list of delivery times per country below.
Delivery times in Europe(link is external)
MISSED DELIVERY
MISSED OUR COURIER?
If you have missed our driver, they'll leave a card notifying you that they'll
try to deliver again the next workday. If there's no one at home on the second
delivery attempt, the driver will leave a card stating that you can collect the
parcel at a DHL sorting center. You have five days in which to collect the
parcel, after which it will be returned to the sender.
If you'd like to plan a third delivery attempt or have the parcel delivered to a
different address, you can arrange this with the sender of your shipment.
Missed our courier options for consumers
If consumers are not at home when we deliver, we'll always leave a card
informing the recipient how to plan in the next delivery time. Read more about
our delivery options.
DELIVERY AT A DHL LOCATION
OUR LOCATIONS ARE AT YOUR SERVICE
Have your shipment delivered to a DHL location and collect it the following
workday. Make sure to bring a valid ID.
BUILDING SITE DELIVERY
LOCATION WITHOUT POSTAL CODE
If you want to deliver a parcel or pallet to a building site, select the option
"building site delivery" when registering your shipment in My DHL Portal. This
service is at no extra cost. Your shipments will arrive at the correct location
without needing a postal code or house number. Just ensure that you enter all
the necessary details. Ask our customer service department about the options.
SIGNATURE UPON RECEIPT
PROOF OF DELIVERY
Whether we're delivering a parcel or pallet at a business, store, or
institution, we always ask for a signature upon receipt. For home delivery to
consumers, we only ask for a signature if the shipper has opted for this option.
The signature is immediately displayed in track and trace.
If the recipient is not at home, a shipment that requires a signature will
normally not be delivered. If the recipient has set up an Agreed Place(link is
external), the courier can place the shipment there. In that case, he makes a
photo as proof, which the shipper can request from our customer service if
necessary. The Agreed Place option is only possible within the Netherlands.
To collect a shipment from a DHL ServicePoint, identification is always
required.
NOT THERE?
BUSINESS DELIVERY OPTIONS
If you're not always at the location to receive a business shipment, you can let
us know about your delivery preferences with an authorization form which you can
request from our driver or customer service department. We offer the following
options:
Key transfer
If you're not always at your location but would like us to deliver the shipments
at your address anyway, you can give a key to our trustworthy driver to access
the delivery site (for example a garage).
Delivery at the neighbors
If your business is closed, or if there's not always someone at the location,
you can authorize us to deliver your shipments to your neighbors. You will find
a card in your mailbox with the recipient's name and house number.
Notification of business hours
If your business is closed on certain days as standard, let us know and we'll
always deliver the following workday.
If consumers are not at home when we deliver, we'll always leave a card
informing the recipient how to plan in the next delivery moment. Read more about
our delivery options.
TRACK AND TRACE
FOLLOW YOUR SHIPMENT
Track and trace is an easy-to-use online dashboard with which you and your
recipients can track your shipments. If we've scheduled a delivery time, it'll
be indicated on track and trace. You can access track and trace via our website
or integrate the track and trace service in your online store.
Implement track and trace in your webshop
SATURDAY DELIVERY
BUSINESS SHIPMENT SERVICE
We also deliver your business parcels on Saturday. This service is only
available in the Netherlands at a small, extra cost. When registering your
shipment in My DHL Portal, just tick the option for "Saturday delivery." Easy as
pie! We'll collect the parcel on Friday and deliver it the following day. If
something goes wrong and we can't deliver on Saturday, we'll try again the next
workday. This service is not available for shipments to the Wadden Sea Islands
or for pallets.
We deliver Monday through Saturday to consumers across Europe.
Read more about our delivery options
RETURNS
RETURN SHIPMENTS
RETURNING MADE EASY
We even collect pallets and parcels for return from business recipients. The
sender can quickly plan in a return shipment with My DHL Portal or by contacting
our customer service department during office hours. We also collect parcels on
Saturdays in the Netherlands.
If you're sending a business shipment, you can make it easy for your recipients
who can drop off their returns at a DHL ServicePoint. Please note that this is
only possible for parcels up to 23 kg and 120 x 60 x 60 cm (L W H), and a max.
volume of 240 litres (LxWxH / 1000). You can add the return label to the parcel
or e-mail it to the recipient. Your customer can also register the return online
and print the label themselves.
With 5000 DHL ServicePoints, there is always one nearby your customers. You
decide whether to send the return label with the order, to send it via e-mail,
or to let customers request it online. Make it even easier for your customers
and let us collect their return shipments.
Go to return options
RETURN SHIPMENT DELAYED OR MISSING
MY RETURN SHIPMENT IS DELAYED OR MISSING
Does your return seem delayed or maybe even missing? In such a case, it is best
to contact the sender.
It is quite possible that they have already received your return physically, but
have not yet processed it administratively. Is the shipment not with them yet?
Then the sender ensures that an investigation is set up. We then check together
with the sender why the return may take longer to process than usual.
Is it a return shipment for which you have purchased a label from us? In that
case, please contact our customer service directly.
SHIPPING
RECEIVING
RETURNS
SHIPPING WITH DHL ECOMMERCE
DIMENSIONS AND WEIGHT
FUEL SURCHARGE
CUSTOMS FORMS
DHL SERVICEPOINTS
LABEL PRINTING SERVICE
DHL HUBS
INSURANCE
PROHIBITED GOODS
DANGEROUS GOODS
DAMAGES AND CLAIMS
TOLLS
RETURN SERVICE FOR PALLETS
HOLIDAY SEASON PLANNING
REMOTE AREAS
BREXIT
ANONYMOUS SENDER
PALLET SHIPPING COSTS
SHIPPING WITH DHL ECOMMERCE
SHIPPING WITH DHL ECOMMERCE
You can ship all parcels with one handy shipping service: My DHL Portal. There
are many benefits: you can send your packages and pallets combined, and reach
businesses and consumers throughout Europe with the same ease.
Create an account online
Request a quote
DIMENSIONS AND WEIGHT
EVERYTHING ABOUT OUR SPECS
Parcels to consumers in the Netherlands and Belgium
Mailbox parcel
* Size: max. 38x26.5x3.2 cm (l-w-h)
* Weight: max. 1 kg
Parcel
* Size: max. 120 cm long
* Weight: max. 31.5 kg
* Volume: max. 432 liters
Parcels to consumers in Europe
* Dimensions: max. 120 cm long
* Weight: max. 31.5 kg
* Volume: max. 432 liters
Shipments to business addresses in the Benelux
Parcel
* Dimensions: min. 15x11x3.5 cm (l-w-h), max. 120x60x50 cm (l-w-h)
* Weight: max. 31.5 kg
Pallet
* Dimensions: max. 120x100x200 cm (l-w-h)
* Weight: max. 1,000 kg per pallet
* Maximum 5 pallets per shipment / day / receiving address
Shipments to business addresses in Europe
Parcel
* Dimensions: min. 15x11x3.5 cm (l-w-h), max. 120x60x50 cm (l-w-h)
* Weight: max. 31.5 kg
Pallet
* Dimensions: max. 120x100x200 cm (L-H)
* Weight: max. 1,000 kg per pallet
* Maximum 5 pallets per shipment / day / receiving address
Longer delivery time for special parcels
Shipments that fall outside the specifications are often one day longer in
transit. These are the non-automatically sortable parcels: extra large, extra
heavy, different shape, special packaging.
Want to know more?
Would you like to ship parcels or pallets outside the standard dimensions, or do
you have another question? Please contact us.
FUEL SURCHARGE
INDEX PER MONTH
This is the current fuel surcharge for DHL eCommerce Benelux:
* December 2024: 13.75%
* November 2024: 13%
* October 2024: 13.75%
The above surcharges are linked to the consumer price of diesel fuel (EUR27
standard) in local currency. Levies and taxes, as measured by the
Directorate-General for Energy of the European Commission and published in the
Oil Bulletin, are included. The fuel surcharge is calculated on the
transportation rate and transportation-related additional services and
surcharges.
View Oil Bulletin(link is external)
Diesel price (In € per liter)
Minimum But less than Surcharge € - € 1,20 7.0% € 1,20 € 1,24 7.75% € 1,24 €
1,28 8.50% € 1,28 € 1,32 9.25% € 1,32 € 1,36 10.00% € 1,36 € 1,40 10.75% € 1,40
€ 1,44 11.50% € 1,44 € 1,48 12.25% € 1,48 € 1,52 13.00% € 1,52 € 1,56 13.75% €
1,56 € 1,60 14.50% € 1,60 € 1,64 15.25% € 1,64 € 1,68 16.00% € 1,68 € 1,72
16.75% € 1,72 € 1,76 17.50% € 1,76 € 1,80 18.25% € 1,80 € 1,84 19.00% € 1,84 €
1,88 19.75% € 1,88 € 1,92 20.50% € 1,92 € 1,96 21.25% € 1,96 € 2,00 22.00% €
2,00 € 2,04 22.75% € 2,04 € 2,08 23.50%
Due to the publication dates of fuel prices, we implement the surcharge with a
two-month delay. Therefore, the last fuel price publication of January in the
Oil Bulletin determines the surcharge for March.
DHL eCommerce reserves the right to change the fuel surcharge index and the
associated table without notice.
CUSTOMS FORMS
HELP WITH CUSTOM CLEARANCE
If you ship to a country with customs clearance, your shipment will be checked
by customs in that country. Therefore, it is mandatory to include an invoice
with your shipment. For specific information about documents when shipping to
the UK, please check the Brexit information.
Do your customs forms meet all the requirements? (link is external)
* Print and combine all the documents for your shipment. This includes
invoices, a copy of the shipping label, a tax reclaim form, certificates,
export documents, etc.
* Keep the copies and attach the original documents to the parcel in a doculope
(self-adhesive document-enclosed envelope).
* Do you not create your invoice in My DHL Portal? E-mail a digital copy of all
the documents to europlus.customs@dhl.com.
Do your customs invoices still not meet the legal requirements? Go to our help
with invoices and we'll quickly help you resolve the problem.
I need help with my invoice(link is external)
DHL SERVICEPOINTS
SHIPPING FROM DHL SERVICEPOINTS
If you ship fewer than 50 parcels per month, just want to send one parcel, or
prefer not to wait for our driver, then dropping off your shipments at a DHL
ServicePoint near you is the handy option. It's free, easy, and you can use it
when it suits you.
Through DHL ServicePoints, you can ship parcels to business and residential
addresses throughout Europe. Create labels with our all-in-one shipping service,
My DHL Portal. The maximum dimensions for shipping via a DHL ServicePoint are
120x60x60 cm (l-w-h) and max. 240 liters (lxbxh / 1000). The maximum weight is
23 kg.
Find a ServicePoint
LABEL PRINTING SERVICE
RETURN YOUR SHIPMENT
If you'd like to plan a return shipment or a shipment for collection but can't
print the shipping label, don't panic: Simply use the label printing service in
our online shipping service My DHL Portal(link is external). You can print the
return label yourself or we'll do it for you for a small fee. The label can then
be attached to the parcel immediately.
We offer a return portal for business senders with a custom shipment solution.
Discuss the options with your account manager.
DHL HUBS
SORTING CENTRES IN THE NETHERLANDS
There are seventeen DHL sorting centres in the Netherlands. These are our
ultra-modern hubs where you can also send, collect, or return parcels.
Find a DHL sorting centre
Would you like to ship your parcels using the additional DHL For You Vandaag
service and drop them off at a CityHub near you? You can! Drop off your parcels
at one of the CityHubs before the stated drop-off times. We'll be at your
client's doorstep the same evening.
Find a DHL Cityhub(link is external)
INSURANCE
EASILY INSURED SHIPPING
High value, low weight? Insure your shipment!
DHL eCommerce always handles your shipments with the utmost care. But in case
something does go wrong, you can take out insurance. This way you are insured
against damage or loss without a deductible. Taking out our insurance is easy,
and you will get an attractive premium.
Brochure: Insurance for businesses(link is external)
Secure, easy and fast
These are the main benefits of a DHL eCommerce insurance:
- Full compensation: You are reimbursed for the entire replacement value plus
transport costs
- Easily arranged: you choose the desired insurance amount in your shipping tool
- No deductible
- Fast claim processing
- One invoice for transport and insurance
- The recipient has to sign for the parcel
Your shipments insured by default
Do you regularly ship valuable products? Then it might be interesting to insure
all your shipments for an entire year. That way you benefit from an extra
competitive premium. Interested? Our customer service or your regular contact
person will be happy to help you.
Would you like more information?
Feel free to contact our customer service or your regular contact person at DHL
eCommerce.
PROHIBITED GOODS
PRODUCTS DHL DOES NOT SHIP
Certain rules apply to the content of your parcel. As a shipper, you are
supposed to know what products you can and cannot ship. For security reasons we
do not ship the following items:
* Art, antiques, and precious stones and precious metals
* Money, coins, debit cards and credit cards, SIM cards, securities, and
valuable documents such as passports
* Products that can spoil
* Food and medicine (unless allowed to be transported unconditioned and the
items are properly packaged)
* Alcoholic drinks (only sent within the Netherlands and the Age Check option)
* Human organs and human remains, including ashes
* Animals (including insects), parts of animals and hunting trophies
* Plants, except flower bulbs
* Christmas trees
* Fertilizer
* Excise goods to destinations outside the Netherlands
* Dangerous goods (chemicals, paint, batteries, perfume etc.). Under certain
conditions, some dangerous goods may be shipped in limited quantities. If you
would like to know more about dangerous goods or goods you can send with DHL
eCommerce, then please read this guide(link is external) or speak to your DHL
account manager.
* Parcels with an inherent defect which, because of their nature, can damage
people, merchandise, or equipment.
* Products whose transport is legally prohibited in the country of origin,
transit, or destination
* Products that require special facilities, safety precautions, or permits
* Products that can be considered offensive, such as pornography or goods that
are politically sensitive, must be packaged correctly and the packaging may
not be perceived as provocative
* Prohibited items such as firearms, explosives, military equipment, etc.
* Narcotics/drugs and products related or similar to them, including (but not
limited to) drugs/substances/products subject to the Opium Act and/or
products containing CBD (Cannabidiol), both natural and synthetic
* Watches with a value of €5.000 or more
* Illegal goods such as counterfeit product
* Goods, software and technology that may have military applications or
contribute to the production or proliferation of weapons of mass destruction
(for example, nuclear weapons, chemical warfare gases or biological weapons).
These are "dual use" goods as described in EU regulations 428/2009 and
2019/2199.
DANGEROUS GOODS
SHIPPING OF DANGEROUS GOODS
Dangerous goods may only be shipped in limited quantities (LQ). It is mandatory
to register this with your DHL account manager. We do not charge extra for
shipping LQ goods.
Sending dangerous goods
DAMAGES AND CLAIMS
REPORTING DAMAGES AND SUBMITTING CLAIMS
If your parcel arrives damaged, contact our customer service department as soon
as possible. Make sure that you report the damage to us within seven days of
delivery.
If your shipment did not arrive at the recipient's address, please contact our
customer service department within fourteen days so we can advise you on what
happens next. Make sure that you can accurately describe the goods and the
packaging.
TOLLS
KILOMETER LEVY ABROAD
Belgium, Germany, and Hungary charge a kilometer levy for freight traffic. In
order to partly compensate these costs, we apply a surcharge. This surcharge is
only applicable to shipments to, from, and through these countries. Different
rates apply:
* Shipments to and from Belgium: 4.45%
* Shipments passing through Belgium: 1.96%
* Shipments to and through Germany: 5.90%
* Shipments to and through Hungary: 3.05%
RETURN SERVICE FOR PALLETS
YOUR PALLETS RETURNED
If your pallets are shipped within the Benelux, we also return them to you. This
takes approximately five working days. This service is at no extra cost.
Rolling containers
Do you have one or more rolling containers that are owned by DHL? Please use
this contact form, and we will contact you as soon as possible for a pick-up.
HOLIDAY SEASON PLANNING
DELIVERY DURING THE HOLIDAY SEASON
The number of shipments increases significantly during the holiday season. We
take this into account and we hope that you do too, as your shipments may be
collected or delivered at a different time. Exceptions such as delays are always
displayed on your dashboard in My DHL Portal. If you want to plan ahead, see our
holiday season planning and our end of the year planning for the Netherlands,
Belgium, and Luxembourg.
Holiday season planning 2024(link is external)
REMOTE AREAS
REMOTE AREAS
For some destinations, an additional fee is charged because it is located in a
remote area. This surcharge (Remote Area Surcharge, or RAS) is determined based
on postal code. Download the full list of postal codes in Europe for which RAS
is charged below.
Download RAS overview
BREXIT
SHIPPING TO THE UNITED KINGDOM
The United Kingdom is a customs territory as of January 1, 2021. You will still
be able to use DHL eCommerce to ship over the North Sea. However, it’s important
to arrange several things if you’re going to ship to the UK. If you have any
questions, please contact Brexit support or see our FAQ.
About invoices(link is external)
ANONYMOUS SENDER
HIDE SHIPPER NAME
We can also apply shipment confidentiality on request. The sender will not be
listed on the shipment label, so that the recipient will not know who it's from.
Select the option "hide sender" when registering your shipment in My DHL
Portal(link is external). This service is at no extra cost. You can use it for
shipments to consumers and business recipients within the Benelux.
PALLET SHIPPING COSTS
PALLET SHIPPING COSTS
Shipping a pallet via DHL eCommerce offers an efficient and reliable way to send
large and heavy goods within the Netherlands and Europe. You can easily arrange
your pallet shipments through the My DHL Portal. We’ll pick up the pallets from
your location and deliver them within the Benelux by the next business day. With
track and trace, you can monitor your shipments from start to finish. Costs vary
based on weight, dimensions, and destination.
Your pallet can measure up to 120 x 100 x 200 cm (LxWxH) and weigh up to 1,000
kg.
Ship Now
Do you ship pallets regularly? Requesting a customized quote may be of interest
to you.
AMENDING DELIVERY
DELIVERY TIMES
MISSED DELIVERY
DELIVERY AT A DHL LOCATION
BUILDING SITE DELIVERY
SIGNATURE UPON RECEIPT
NOT THERE?
TRACK AND TRACE
SATURDAY DELIVERY
AMENDING DELIVERY
CAN THE RECIPIENT MAKE CHANGES TO THE DELIVERY?
Yes, the recipient can do this as soon as we have received your parcel and have
processed it in our sorting center. Usually this is on the evening or morning
before we make it to the recipient's door. They will then be able to move the
delivery time to a different moment. Alternatively, they can have the parcel
delivered to a neighbor or a ServicePoint. We can also leave your parcel at a
safe place around their home.
In some cases, the recipient may not be able to change the delivery or they will
not be able to pick from all the options. For example, if they need to sign for
receipt or if the parcel is en route to a nearby ServicePoint.
DELIVERY TIMES
TRANSITTIMES FOR YOUR SHIPMENTS
Parcels and pallets sent to the Netherlands, Belgium, and Luxembourg will be
delivered the next workday (with the exception of the Dutch Wadden Islands). For
destinations outside of the Benelux, the delivery times depend on the country.
See the list of delivery times per country below.
Delivery times in Europe(link is external)
MISSED DELIVERY
MISSED OUR COURIER?
If you have missed our driver, they'll leave a card notifying you that they'll
try to deliver again the next workday. If there's no one at home on the second
delivery attempt, the driver will leave a card stating that you can collect the
parcel at a DHL sorting center. You have five days in which to collect the
parcel, after which it will be returned to the sender.
If you'd like to plan a third delivery attempt or have the parcel delivered to a
different address, you can arrange this with the sender of your shipment.
Missed our courier options for consumers
If consumers are not at home when we deliver, we'll always leave a card
informing the recipient how to plan in the next delivery time. Read more about
our delivery options.
DELIVERY AT A DHL LOCATION
OUR LOCATIONS ARE AT YOUR SERVICE
Have your shipment delivered to a DHL location and collect it the following
workday. Make sure to bring a valid ID.
BUILDING SITE DELIVERY
LOCATION WITHOUT POSTAL CODE
If you want to deliver a parcel or pallet to a building site, select the option
"building site delivery" when registering your shipment in My DHL Portal. This
service is at no extra cost. Your shipments will arrive at the correct location
without needing a postal code or house number. Just ensure that you enter all
the necessary details. Ask our customer service department about the options.
SIGNATURE UPON RECEIPT
PROOF OF DELIVERY
Whether we're delivering a parcel or pallet at a business, store, or
institution, we always ask for a signature upon receipt. For home delivery to
consumers, we only ask for a signature if the shipper has opted for this option.
The signature is immediately displayed in track and trace.
If the recipient is not at home, a shipment that requires a signature will
normally not be delivered. If the recipient has set up an Agreed Place(link is
external), the courier can place the shipment there. In that case, he makes a
photo as proof, which the shipper can request from our customer service if
necessary. The Agreed Place option is only possible within the Netherlands.
To collect a shipment from a DHL ServicePoint, identification is always
required.
NOT THERE?
BUSINESS DELIVERY OPTIONS
If you're not always at the location to receive a business shipment, you can let
us know about your delivery preferences with an authorization form which you can
request from our driver or customer service department. We offer the following
options:
Key transfer
If you're not always at your location but would like us to deliver the shipments
at your address anyway, you can give a key to our trustworthy driver to access
the delivery site (for example a garage).
Delivery at the neighbors
If your business is closed, or if there's not always someone at the location,
you can authorize us to deliver your shipments to your neighbors. You will find
a card in your mailbox with the recipient's name and house number.
Notification of business hours
If your business is closed on certain days as standard, let us know and we'll
always deliver the following workday.
If consumers are not at home when we deliver, we'll always leave a card
informing the recipient how to plan in the next delivery moment. Read more about
our delivery options.
TRACK AND TRACE
FOLLOW YOUR SHIPMENT
Track and trace is an easy-to-use online dashboard with which you and your
recipients can track your shipments. If we've scheduled a delivery time, it'll
be indicated on track and trace. You can access track and trace via our website
or integrate the track and trace service in your online store.
Implement track and trace in your webshop
SATURDAY DELIVERY
BUSINESS SHIPMENT SERVICE
We also deliver your business parcels on Saturday. This service is only
available in the Netherlands at a small, extra cost. When registering your
shipment in My DHL Portal, just tick the option for "Saturday delivery." Easy as
pie! We'll collect the parcel on Friday and deliver it the following day. If
something goes wrong and we can't deliver on Saturday, we'll try again the next
workday. This service is not available for shipments to the Wadden Sea Islands
or for pallets.
We deliver Monday through Saturday to consumers across Europe.
Read more about our delivery options
RETURN SHIPMENTS
RETURN SHIPMENT DELAYED OR MISSING
RETURN SHIPMENTS
RETURNING MADE EASY
We even collect pallets and parcels for return from business recipients. The
sender can quickly plan in a return shipment with My DHL Portal or by contacting
our customer service department during office hours. We also collect parcels on
Saturdays in the Netherlands.
If you're sending a business shipment, you can make it easy for your recipients
who can drop off their returns at a DHL ServicePoint. Please note that this is
only possible for parcels up to 23 kg and 120 x 60 x 60 cm (L W H), and a max.
volume of 240 litres (LxWxH / 1000). You can add the return label to the parcel
or e-mail it to the recipient. Your customer can also register the return online
and print the label themselves.
With 5000 DHL ServicePoints, there is always one nearby your customers. You
decide whether to send the return label with the order, to send it via e-mail,
or to let customers request it online. Make it even easier for your customers
and let us collect their return shipments.
Go to return options
RETURN SHIPMENT DELAYED OR MISSING
MY RETURN SHIPMENT IS DELAYED OR MISSING
Does your return seem delayed or maybe even missing? In such a case, it is best
to contact the sender.
It is quite possible that they have already received your return physically, but
have not yet processed it administratively. Is the shipment not with them yet?
Then the sender ensures that an investigation is set up. We then check together
with the sender why the return may take longer to process than usual.
Is it a return shipment for which you have purchased a label from us? In that
case, please contact our customer service directly.
THE FASTEST WAY TO YOUR ANSWER
CHAT WITH TRACY
If you can't find what you're looking for, our chatbot Tracy is happy to help
you anytime. If she doesn't know the answer, we'll connect you with one of our
experts.
Start chatting
THE FASTEST WAY TO YOUR ANSWER
CHAT WITH TRACY
If you can't find what you're looking for, our chatbot Tracy is happy to help
you anytime.
Start chatting
Go to the chat window
Skip to chat input
1. TRANSLATING TO ENGLISH
Automatic translation to English started. Please note that automatic
translations may contain errors. Translations provided by DeepL.
Show original messages
2. Tracy
Hi 🚚 Welcome to DHL eCommerce's business chat. I'm Tracy the chatbot.
3. Tracy
Do you have a business account (and thus a DHL account number) with us?
* yes, I have
* no, I am not a business customer
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NEW DHL LOCKER AT STADION DE OUDE MEERDIJK IN EMMEN
The DHL Locker at Stadion De Oude Meerdijk in Emmen. Utrecht, March 22, 2024 -
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first division club FC Emmen. This locker...
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DHL CONSTRUCTS SORTING CENTER IN ZWOLLE
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