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Text Content

 * About Us
   Company Profile
   Meet the Team
 * Products
   
   
   FEATURED MODULES
   
   Work Time Work Output Workflow Management Advanced Analytics Asset
   Optimization Screen Recording
   
   
   PROFESSIONAL SERVICES

 * Resource Centre
   Thought Leadership Case Studies Blogs and Articles Glossary
   Events Press Releases KMS Resource Centre
 * Testimonials
   Client Testimonials G2 Reviews Sourceforge Reviews
 * Contact Us
   Contact Us
   Careers
 * 14 Day Trial


NEW AGE WORKPLACE ANALYTICS & OPERATIONS ENABLEMENT PLATFORM

Enabling leaders to make SMART decisions in managing a distributed workforce
skilfully using data and analytics

Start 14 Day Trial Now



ENSURE OPERATIONAL RESILIENCY & SEAMLESS DELIVERY

ProHance helps you view your operations holistically and identify opportunities
for collaboration & optimization across your Enterprise.

Start 14 Day Trial Now



ENABLING ORGANIZATIONS TO GET FUTURE-READY

ProHance allows organizations to build a future-fit workforce. Helping teams to
be connected, visible, engaged and optimized.

Start 14 Day Trial Now




TRUSTED BY OVER 370,000+ USERS IN 25 COUNTRIES




KEY
DIFFERENTIATORS

Real-time insights for informed business decisions

Improve work-life balance by circumventing burnout and effective work
distribution across resources

Auto captures time spent creates an enterprise-wide objective and robust
measurement system

Formulates effective strategies for capacity planning, people retention, and
operations management

Multi environment (Citrix, VDI, etc) and multi-operating system (Windows, Linux,
MAC etc) compatible

Provides visibility across multiple organizational levels allowing teams to work
seamlessly while remaining location agnostic

Rapid deployment (2-6 weeks) at scale (500 - 10,000 users) across a hybrid
workforce

Qualifies remote work distribution and allocation — drives collaboration,
efficiency, and transparency within organization


FEATURED VIDEOS

PROHANCE CTO KISHORE REDDY TALKING ABOUT GEN AI DURING NASSCOM NTLF EVENT

LEVERAGE DATA ANALYTICS ACROSS ORGANIZATIONAL LEVELS TO MEET VARIED OBJECTIVES
IN HYBRID WORK


FEATURED BY




HYBRID WORK MODEL ENABLEMENT

 * Real-time visibility into a complex, distributed workforce
 * Equitable Workload Distribution
 * Ability to set your work hours
 * Provide Flexibility with Accountability
 * Set goals and smart nudges




PARTNER ECOSYSTEM MANAGEMENT

 * Effectively manage contingent workforce
 * Better governance and tracking of outsourced operations
 * Benchmarking across locations and service providers
 * Billing accuracy for time and material contracts
 * Data-based decisions for awarding contracts


COST OF DELIVERY OPTIMIZATION

 * Automated metrics for Efficiency and Utilization
 * Reduce inter-operator and inter-team variance
 * Role-model top decide behavior by understanding work patterns
 * Identify automation and reengineering opportunities
 * Application analysis to unlock the value of digital investments




DISTRIBUTED PROCESS MANAGEMENT

 * No-code platform to digitize processes
 * Automatic transaction distribution capability
 * Real-time dashboard for queue management
 * Ability to co-relate output with time metrics
 * Automatic measurement of handle time and cycle time


ASSET OPTIMIZATION

 * Visibility of assets through Geo-tagging
 * Paid software license utilization analytics
 * Proactive alerts on asset performance
 * Run scripts on end points
 * Automated asset inventory




HUMAN RESOURCE MANAGEMENT

 * Virtual badging across work setups including Hybrid, remote, and in-office
 * Accurate time and attendance
 * Reduce Payroll Leakage by optimizing overtime
 * Minimize attrition due to burnout or poor engagement
 * Build a culture of performance based on data


INDUSTRY WISE USE CASE & TESTIMONIALS

Previous
IT/ITES
RCM/ Healthcare
Telecommunications
BPO/BPM
Manufacturing
Retail
IT/ITES
RCM/ Healthcare
Telecommunications
BPO/BPM
Manufacturing
Retail
IT/ITES
RCM/ Healthcare
Telecommunications
BPO/BPM
Manufacturing
Retail
Next

ProHance has helped us improve our operational acumen and decision-making
process through their advanced reporting and insights capabilities. The team at
ProHance is also very helpful and knowledgeable. They carry with them a wealth
of industry experience and their recommendations have been very valuable in
helping us through the implementation and post-implementation journey.

DVP and Site Head

ProHance Helps Increase Productivity By 31% At A Leading American Retail
Company. Download
View Testimonials View Case Studies

CTS continues to drive a culture of operational excellence as part of its
long-term strategy around delivering world-class value and innovation. Insights
provided by ProHance have helped us optimize the utilization and productivity of
our teams across functions

AVP Business Transformation & Digital Business Operations

A Fortune 500 IT Services provider was losing billable revenue due to
sub-optimal employee productivity. Download
View Testimonials View Case Studies

Are your employees really doing productive work while at office? Are our
employees overworked or underutilized? ProHance had the answers and delivered on
the solutions.

Ananda Sanjeev, GM – Global Operations

Acusis, a leader in home based medical transcription/clinical was facing
challenges in having authentic and factual data w.r.t. their employees’
compliance Download
View Testimonials View Case Studies

ProHance has helped solve a long standing problem we were facing. The best part
was that it was easy to implement and we got access to incredible quality of
analytics

VP and Head of Operations - Global Business Services

How ProHance helped increase productivity by 20% at a Top Telecommunications
Company Download
View Testimonials View Case Studies

The ProHance team has been extremely supportive and proactive in enhancing their
product to automate the entire process of data collection and analysis through
their Advanced Analytics module for LEAN

General Manager, Lean Coach & Head of Lean Implementation

ProHance worked closely with the client to deploy it's platform across Softsages
centers. Download
View Testimonials View Case Studies

We chose ProHance because it offered all the tools we needed for better
workforce management under one platform, such as real timme data, dashboards and
reports to derive inferences, enabling data capture for work from home users,
dashboards for end user consumption enabled us to drive self-governance within
teams at the same timme providing holistic view into our operations

How ProHance helped a leading Manufacturing Firm increase efficiency in their
Finance & Supply chain processes by 21% Download
View Testimonials View Case Studies

ProHance has helped us improve our operational acumen and decision-making
process through their advanced reporting and insights capabilities. The team at
ProHance is also very helpful and knowledgeable. They carry with them a wealth
of industry experience and their recommendations have been very valuable in
helping us through the implementation and post-implementation journey.

DVP and Site Head

ProHance Helps Increase Productivity By 31% At A Leading American Retail
Company. Download
View Testimonials View Case Studies

CTS continues to drive a culture of operational excellence as part of its
long-term strategy around delivering world-class value and innovation. Insights
provided by ProHance have helped us optimize the utilization and productivity of
our teams across functions

AVP Business Transformation & Digital Business Operations

A Fortune 500 IT Services provider was losing billable revenue due to
sub-optimal employee productivity. Download
View Testimonials View Case Studies

Are your employees really doing productive work while at office? Are our
employees overworked or underutilized? ProHance had the answers and delivered on
the solutions.

Ananda Sanjeev, GM – Global Operations

Acusis, a leader in home based medical transcription/clinical was facing
challenges in having authentic and factual data w.r.t. their employees’
compliance Download
View Testimonials View Case Studies

ProHance has helped solve a long standing problem we were facing. The best part
was that it was easy to implement and we got access to incredible quality of
analytics

VP and Head of Operations - Global Business Services

How ProHance helped increase productivity by 20% at a Top Telecommunications
Company Download
View Testimonials View Case Studies

The ProHance team has been extremely supportive and proactive in enhancing their
product to automate the entire process of data collection and analysis through
their Advanced Analytics module for LEAN

General Manager, Lean Coach & Head of Lean Implementation

ProHance worked closely with the client to deploy it's platform across Softsages
centers. Download
View Testimonials View Case Studies

We chose ProHance because it offered all the tools we needed for better
workforce management under one platform, such as real timme data, dashboards and
reports to derive inferences, enabling data capture for work from home users,
dashboards for end user consumption enabled us to drive self-governance within
teams at the same timme providing holistic view into our operations

How ProHance helped a leading Manufacturing Firm increase efficiency in their
Finance & Supply chain processes by 21% Download
View Testimonials View Case Studies

ProHance has helped us improve our operational acumen and decision-making
process through their advanced reporting and insights capabilities. The team at
ProHance is also very helpful and knowledgeable. They carry with them a wealth
of industry experience and their recommendations have been very valuable in
helping us through the implementation and post-implementation journey.

DVP and Site Head

ProHance Helps Increase Productivity By 31% At A Leading American Retail
Company. Download
View Testimonials View Case Studies


FREQUENTY ASKED QUESTIONS

WHAT IS PROHANCE ?

ProHance is an Enterprise-Grade Operations Enablement & Workforce Platform that
provides insights for smarter decisions in complex, distributed and hybrid
workforce.

IS HR ANALYTICS THE SAME AS WORKFORCE ANALYTICS?

HR Analytics offers information on talent data to improve critical talent and
business outcomes. Workforce analytics helps operations to streamline resource
utilization, task allocation, time leakage and minimizing rework to improve
productivity. The two systems complement each other but they are not the same.

WHAT ARE THE KEY BENEFITS OF USING PROHANCE WORKFORCE ANALYTICS?

ProHance offers 110+ reports for the workforce doing desk-bound jobs with real
time visibility into their key time metrics. These analytics offer real time
visibility into data driven decisions, and an opportunity to balance the
workload with amped productivity and efficiency. Organizations can also use
ProHance to optimize overtime payouts by establishing a connection between
overtime hours with productive hours - driving effective cost savings. Adherence
to schedule is also a key benefit organizations can derive from ProHance,
especially for processes that need associates working in specific shifts.

HOW TO USE PROHANCE’S SOFTWARE TO IMPROVE EMPLOYEE PRODUCTIVITY?

With ProHance software, employees can access their own work time and make
data-driven decisions to plan and prioritize tasks. Managers on the other hand
can see the productive time being spent by day, week, or month. This data helps
them identify and correct time leakage from non-core activities. They also have
access to the workload summary by individual and by team. This information helps
them identify potential burnout promptly but balancing the load between
overworked and underutilized team members. When team members have a healthier
work life balance, it contributes to improved employee productivity.

HOW DOES PROHANCE MEASURE EMPLOYEE PRODUCTIVITY?

ProHance analyzes time spent on applications, quantifies output, offers deep
insights into work patterns, and provides a platform for work allocation. It is
a smart workforce management solution for managers, and acts like a ‘Fitbit’ for
employees. Employee productivity improves when they understand their own working
patterns and plan their work days more effectively with the help of
out-of-the-box reports available to them; while the managers focus on cutting
back rework and identify opportunities and time leakage incidents.

DOES WORKFORCE ANALYTICS HELP IN WORKFORCE MANAGEMENT?

The insights from workforce analytics significantly help in workforce
management. For example, BPOs use the data from workforce analytics for
forecasting and capacity management. ProHance provides the required workforce
analytics in the form of actionable insights, except work scheduling for
workforce management.

WHAT ONGOING SUPPORT AND TRAINING OPTIONS ARE AVAILABLE TO PROHANCE USERS?

There is a wealth of resources available on our knowledge management systems
which customers can access. The content ranges from byte sized videos to
eLearning modules, articles, FAQs and more. Live training sessions are provided
during the onboarding process, and on request thereafter. Our Customer Success
and Technical Support teams are available for any ongoing support needs you may
have during or after the onboarding.

IS PROHANCE EASY TO INTEGRATE WITH EXISTING HR AND PROJECT MANAGEMENT SYSTEMS?

ProHance has the capability to integrate with leading HR and project management
systems to aid smoother reporting and analysis. Some of the notable systems
where we have successfully integrated are Darwinbox, Workday, JIRA, Rippling,
etc.

WHAT KIND OF DATA SECURITY AND PRIVACY MEASURES DOES PROHANCE SOFTWARE HAVE?

ProHance, by design, meets global data privacy and security requirements.
ProHance is ISO 27001 and SOC 2 certified, along with being EU GDPR and HIPAA
compliant. There are multiple gold standard privacy and security related
features built within the system which can be customized as per the
organization’s needs, including anonymized user names and URLs, personal mode,
and a robust password policy to name a few.

HOW DOES PROHANCE HANDLE DATA ANALYTICS AND REPORTING?

Worktime, the base module of ProHance gives a comprehensive range of submodules
like the Activity Dashboard, Workload Analysis, Attendance, Timesheet, and
Current Activity. Activity Dashboard gives visual representation of key time
metrics like the time spent on and off the system, time spent on core
activities, utilization percentage by team/user, etc. Workload analysis
highlights overworked and underutilized employees based on the time they spend
on core activities. Attendance submodule helps with schedule adherence and
identifying time theft. The automated timesheet shows work patterns at a user
level; and current activity shows a real time view of the workforce. There are
other modules like Work Output, Advanced Analytics, Workflow and Asset
Optimization which look at resolving specific business problems.

HOW MUCH TIME DOES IT TAKE TO INTEGRATE WITH MY BUSINESS?

Depending on the availability of data, ProHance can be up and running in less
than 2 weeks in your environment.

IS PROHANCE SUITABLE FOR SMALL BUSINESSES, OR IS IT DESIGNED FOR LARGER
ENTERPRISES?

ProHance is a no-code product which is suitable for any business, small or
enterprise-grade, from startups to Fortune 500 companies.

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JaMocha Tech Pvt Ltd,
#731, 2nd Floor, 7th Cross Road, 3 Block Koramangala, Bengaluru, Karnataka
560034
Tel: 1800-212-9293

UNITED STATES

2591 Dallas Parkway, Suite 300,
Frisco, TX 75034.
Tel: +1 972 731 4374

PHILIPPINES

Jamocha Tech Pvt Ltd,
11th floor, CyberOne Bldg. Eastwood Cyberpark, Quezon City, Metro Manila 1110

GURUGRAM

Jamocha Tech Pvt Ltd,
WeWork Two Horizon Centre, 5th Floor Two Horizon Centre DLF, DLF Phase 5,
Gurugram, Haryana 122002

Modules

Work Time Work Output Workflow Management Advanced Analytics Assets Optimization
Screen Recording

Resources Centre

Case Studies Press Releases Blog Events Glossary


About us

Meet the Team Company Profile CSR Policy


Contact us

Professional Services

Testimonials

Client Testimonials G2 Reviews Sourceforge Reviews
Modules Work Time Work Output Workflow Management Advanced Analytics Assets
Optimization Screen Recording Resources Centre Case Studies Press Releases Blog
Events Glossary About us Meet the Team Company Profile CSR Policy

Contact us

Professional Services
Testimonials Client Testimonials G2 Reviews Sourceforge Reviews


Certification

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