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CONSTRUCTION IMPACTS

Repair and improvement projects in our downtown garages have begun and will last
into late 2023. Please expect some noise, dust and for parking areas to be
closed off from time to time.

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BREADCRUMB

 1. Home
 2. Services


CITY PARKING GARAGES


CONTACT

Name
Community Vitality
Parking and Access Services
Email
parkingservices@bouldercolorado.gov
Phone
303-413-7300
Address

1500 Pearl St.
Ste. 302
Boulder, CO 80302
United States

Hours
Monday - Friday: 9:00 am-4:30 pm



Here’s an insider parking tip: you can save time, gas, and emissions by going
straight to one of the city’s five convenient downtown garages.

Jump To
 * Downtown Boulder Garages are Gateless!
 * Interactive Parking Map
 * How to Pay Your Garage Parking Citation
 * How to Dispute Garage Citations
 * Fees & Rates
 * How to Purchase a Garage Permit
 * Garage Locations & Space Counts
 * Accessible Parking
 * Van Access
 * Resources

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DOWNTOWN BOULDER GARAGES ARE GATELESS!

After 46 years of service, we have retired the downtown parking garage gates and
taken a leap forward in technology and innovation.

On Oct. 1, 2023, the City of Boulder downtown garages rolled out a fully
gateless system which allows seamless entry and exit without waiting in line.
Once you've registered with Metropolis the first time, you'll never need to stop
to pay. Simply drive in and drive out to start and end your parking session. Any
payment due is automatically charged and you will receive a text receipt.





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WHAT IS HAPPENING TO THE CITY OF BOULDER DOWNTOWN GARAGES?

Boulder partnered with Metropolis to introduce gateless, contactless payment
parking to the five City of Boulder downtown garages. You just drive in and
drive out: Metropolis handles the rest. No more gates, long lines, or reaching
for a ticket machine ever again.

These are still public parking garages owned by the City.

HOW DOES THIS WORK?

Add your license plate number and credit card for contactless payment. When you
visit a City of Boulder downtown garage powered by Metropolis, just drive in and
drive out. Register for touch-free payment with Metropolis.

DO I NEED A SMART PHONE TO USE THE NEW SYSTEM?

While you do need a cell phone that can receive texts to register for the
Metropolis platform, you only have to register once, and then you'll be set.
Once you register on your cell phone or from home on any web-enabled device at
app.metropolis.io, you can drive in and out of the City of Boulder’s downtown
BoulderPark garages and the system will automatically charge your account any
amount due. This means you do not need to carry a smart phone with you as long
as you have pre-registered. If you do not have a smart phone available on your
first visit and you have not pre-registered, you will have 24 hours to register
before being subject to a fine. If you have questions about how to register, you
can also call the Metropolis help phone number, available 24 hours a day/7 days
a week, at 856-485-9703. This number will be posted on all the pay to park
signage throughout the garages.

WHERE IS METROPOLIS ACTIVE?

Metropolis is active at the following locations:

 * 11th and Spruce
 * 15th and Pearl
 * 10th and Walnut (St. Julien Hotel)
 * 14th and Walnut (RTD Bus Station)
 * 11th and Walnut (Randolph Center)

Once you’ve registered for an account, you will be able to drive in and out of
them all.

I RECEIVED A PARKING TICKET. WHAT DO I DO?


To pay your parking citation, please visit payments.metropolis.io and enter your
citation number or license plate number into the “Pay my Parking Ticket” prompt.
Once the violation number or license plate number have been entered, the
violation associated will generate on the next page. The violation will allow
for a view of the violation details, location and images of the vehicle. In
order to pay the violation, please enter your credit card information into the
“Payment Method” prompt and then click “pay violation.”

If this is your first Metropolis citation in a City of Boulder garage, the
violation fee can be waived. To waive your first-time violation, visit
payments.metropolis.io and enter your violation number or license plate number
into the “Pay my Parking Ticket” prompt. Once your violation has populated,
refer to the prompt at the bottom of the page “How to file a dispute.” Click the
link provided and on the following page, complete the required fields to dispute
the violation. Once finished, please click submit and the dispute will be
generated and sent to our customer support team.

If additional support is needed, please contact payments@metropolis.io.

WHAT IF I HAVE A PERMIT?

Active permits will be transitioned to the new Metropolis platform. Once you
have completed the required registration steps, your permit will be valid for
the designated garage. You will be able to drive in and out of all garages, but
you will be charged at non-permitted garages.

WHAT IF I HAVE A 20-DAY PASS?

After registering for a Metropolis Account, you’ll be sent a QR code that will
validate your visit. Scan the code after arriving at the facility and before
departing for an easy drive-out experience. Please contact
Denver-area@metropolis.io to purchase a 20 Day Pass.

WHAT IF I DON'T WANT TO USE ONE OF MY PRE-PAID 20-DAY PASS VISITS?

No problem! If you’re visiting for a short time and do not wish to use one of
your prepaid days, simply drive out of the garage to pay the hourly rate

HOW DO I APPLY FOR A CASH PASS?

Reach out to Denver-area@metropolis.io to apply. You will be contacted with
instructions to register on the platform and receive your promo code. Please
note that Cash Passes will no longer be available for purchase beginning Jan. 1,
2024. Remaining funds on the pass can still be used after Jan. 1, but no
additional funds can be added.

HOW DO I USE A CASH PASS?

After registering for a Metropolis Account and making a one-time payment, you’ll
be sent a promotion code that will add these funds to your account. Nothing
further is needed, these funds will be debited from your account after each use.
When less than $20 remains on your balance, Metropolis will reach out to re-load
funds, if necessary. Please note that Cash Passes will no longer be available
for purchase beginning Jan. 1, 2024. Remaining funds on the pass can still be
used after Jan. 1, but no additional funds can be added.

WHAT WILL HAPPEN TO MY REMAINING USES OF MY CASH PASS WITH THE NEW SYSTEM?

Reach out to Denver-area@metropolis.io to transfer your current Cash Pass over
to the new system. Please note that Cash Passes will no longer be available for
purchase beginning Jan. 1, 2024. Remaining funds on the pass can still be used
after Jan. 1, but no additional funds can be added.


INTERACTIVE PARKING MAP

Explore public parking options in an interactive map. City parking garages are
highlighted in yellow, while surface lots are purple. Click on any area to see
what the current hours are rates are. You can find a full size map here:
https://maps.bouldercolorado.gov/parkbouldervisitor/


PARKBOULDER VISITOR MAP

Your browser does not support iframes, but you can visit ParkBoulder Visitor Map




HOW TO PAY YOUR GARAGE PARKING CITATION


STEP 1

A citation letter with the Metropolis logo will be sent to your address in the
mail. View this PDF to see an example of the citation letter. To pay your
parking citation, please visit payments.metropolis.io and enter your citation
number or license plate number into the “Pay my Parking Ticket” prompt.

If this is your first Metropolis citation in a City of Boulder parking garage,
the violation fee can be waived. To waive your first-time citation, please
follow the steps in "Appeal a Parking Garage Ticket." If this is not your first
Metropolis citation in a City of Boulder garage, you will be required to pay the
full violation.


STEP 2

Once the violation number or license plate number have been entered, the
violation associated will generate on the next page.


STEP 3

The violation will allow for a view of the violation details, location, and
images of the vehicle.


STEP 4

In order to pay the violation, please enter your credit card information into
the “Payment Method” prompt and then click “pay violation.”


STEP 5

Once the payment is processed, an option for a receipt will be available on the
next screen.

If additional support is needed, please contact payments@metropolis.io


HOW TO DISPUTE GARAGE CITATIONS


STEP 1

If you feel like your violation was sent to you in error, please visit
payments.metropolis.io to dispute your violation. If this is your first
Metropolis citation in a City of Boulder garage, the violation fee can be
waived. To waive your first-time violation, visit payments.metropolis.io and
follow the steps below to dispute the charge.


STEP 2

Enter your violation number or license plate number into the “Pay my Parking
Ticket” prompt.


STEP 3

Once your violation has populated, refer to the prompt at the bottom of the page
“How to file a dispute.”


STEP 4

Click the link provided and on the following page, complete the required fields
to dispute the violation. If you are waiving your first-time citation, please
select a dispute reason and provide an explanation in the description box.




STEP 5

Once finished, please click submit and the dispute will be generated and sent to
our customer support team.


FEES & RATES


PARKING FEES*

HourRate1st hour$1.752nd-6th hour$1.25/hr6-12 hours$15.993 p.m. to 3 a.m.
**$3.00Weekends & City HolidaysFREE

 * *Rates are inclusive of fees
 * **$3 flat rate only applies if you enter and exit between 3 p.m. and 3 a.m.
 * If you park longer than 12 hours the rate structure starts over.
 * Saturdays, Sundays, and city holidays are free


PERMIT PARKING RATES

Downtown garage permits can be purchased through Metropolis.

 * BoulderPark garages powered by Metropolis: $160/month


PLEASE NOTE

 * For pressing parking concerns, please call non-emergency Police Dispatch at
   303-441-3333 or Report an Illegally Parked Vehicle.
 * No storage of vehicles over 72 hours.
 * Failure to pay will result in a citation.


HOW TO PURCHASE A GARAGE PERMIT


CHECK YOUR ELIGIBILITY

Garage permits allow long-term parking for downtown employees, paid monthly, at
an assigned location. There are 6 downtown garages. Permits are only available
for employees working within the boundaries of the Central Area General
Improvement District (CAGID).


PURCHASE, REFILL, RENEW

 1. Downtown Garages
    
    Downtown garage permits can be purchased through Metropolis. To purchase a
    permit for the 15th and Pearl, 10th and Walnut (St. Julien), 11th and Walnut
    (Randolph), 11th and Spruce, or 14th and Walnut (RTD) garages, you can
    register with Metropolis and then look for 'subscriptions'.

 2. Trinity Garage
    
    To purchase a permit for the Trinity garage please fill out this
    application.


DOWNTOWN BOULDER EMPLOYEES

Downtown Boulder employees can park in the garage located at the southwest
corner of Alpine & Broadway at an amazing rate.

 * Check out the Downtown Commuter Parking: Alpine-Broadway Garage Parking
   Coupons Application to learn more.


GARAGE LOCATIONS & SPACE COUNTS

GARAGE/LOCATION NUMBER OF SPACES NOTES 11th and Walnut (in the Randolph Center)
260 Has electric vehicle (EV) chargers (Visit EV charging stations webpage for
more information) 11th and Spruce 390 Has EV chargers 15th and Pearl (Parking
Services) 686 Has EV chargers 10th and Walnut (St. Julien Hotel) 556 Has EV
chargers 14th and Walnut* (next to RTD Bus Station) 302 Has EV chargers 2240
Broadway (Trinity Garage) 54 Permit parking only 3183 Pearl St (Depot Square -
Boulder Junction) Hourly parking only


ACCESSIBLE PARKING

Reserved accessible parking is provided in designated downtown parking
structures. These spaces are signed and marked, limiting use to vehicles
displaying a valid disabled placard/license plate.

Note: The fine for parking in a reserved accessible space without a valid
disabled placard/license plate is $112.


VAN ACCESS

GARAGE/LOCATION HEIGHT LIMIT RESERVED SPACES 11th & Spruce

1st, 2nd & 3rd floor: 7'

Basement & 4th floor: 6'8"

10

11th & Walnut

(Randolph Center)

6'9" 7 14th & Walnut (RTD) 7' 8

15th & Pearl

(Parking Services)

7'2" 16 10th & Walnut 7' 17


RESOURCES

 * Register for an account with Metropolis
 * Guide to Parking in Boulder


RELATED DOCUMENTS

Trinity Garage Lot Application pdf
Alpine-Broadway Garage Parking Coupons Application pdf
Parking Products Breakdown pdf


RELATED SERVICES

 * Merchant Parking Validations
 * OSMP Parking Permits and Fees
 * Parking
 * Residential Access Management Program (RAMP)
 * Guide to Parking in Boulder
 * Neighborhood Parking Permits
 * Revitalizing Parking & Transportation Access in Boulder

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