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Text Content

JOIN US AT CUSTOMER RESPONSE SUMMIT


MEET US AT THE EXECS IN THE KNOW SUMMIT IN TUCSON!

Pre-book a demo with one of our CX experts for a chance to win a pair of Apple
AirPods Max.



Thanks for requesting to meet up at the Execs in the Know Customer Response
Summit. We'll be in touch soon to coordinate a time!

Oops! Something went wrong while submitting the form.


DON'T MISS A DEMO OF GENERATIVE
AGENT DURING THE INNOVATIONS LAB

ASAPP is excited to unveil GenerativeAgent: a new way to fully automate agent
workflows. GenerativeAgent is an autonomous system that operates at the level of
your best human agents in voice and chat.

Attendees of the Innovations lab will get one of the first looks at
GenerativeAgent in action right before our product launch. Here's an idea of
what you'll see:

 * GenerativeAgent can automate any interactions that go to human agents today.
   It is not a replacement for existing bots (voice or chat) - it integrates
   with them to prevent escalations to humans.
 * GenerativeAgent is grounded in two sources:
   ‍APIs, used to retrieve data and take actions that are specific to each
   customer, enabling hyper personalized automation
   Knowledge Base, used to answer questions about policies, products or
   services, and technical issues
 * When an escalation to a human agent is needed, the agent now sits behind
   GenerativeAgent, not speaking directly to the customer but instead assisting
   the AI in resolving the matter.

Thursday, March 14th at 3:45pm


MEET THE ASAPP TEAM ATTENDING

Michael Lawder
CHIEF EXPERIENCE OFFICER
‍‍
Michael has deep experience in transforming great companies and brands into
customer-first organizations that, in turn, deliver great customer experiences,
build loyalty, and drive better business results. Prior to joining ASAPP Michael
held CX leadership roles at Samsung, Electronic Arts, and Apple. He is a
passionate customer advocate.
Santiago de Buen
Product Manager

Santi is an expert in machine learning and has had a pivotal role in creating
our Newest product, GenerativeAgent. Prior to ASAPP, Santi spent time working
for BCG, covering competitive business strategies for clients in the US, Mexico,
And Central America. He is currently a Stanford MBA Candidate.

Mike Wallerstedt
DIrector, Strategic Accounts
‍
Mike is a global sales leader with deep expertise in helping federal customers
and partners adopt modern software development practices. Prior to ASAPP, Mike
held roles at EMC, IBM, and VMWare. Mike currently leads partnerships for ASAPP.



WE BUILD GENERATIVE AI FOR CONTACT CENTERS

Companies cut their spend to serve customers and get rich, actionable insights
to understand all interactions

The customer experience is transformed capturing lost revenue opportunities and
increasing NPS

Agent productivity  increases, boosting performance metrics and quality





ASAPP PARTNERS WITH THE BEST IN THE WORLD TO TRANSFORM THEIR CX

World's Largest
Airline



World's Largest
Airline



World's Largest
Airline

FROM OUR CUSTOMERS
“ASAPP has significantly improved our efficiency in a very short time. Not only
are we moving interactions from phone to digital, we’re doing it in a way that
both our customers and our crew members love.”
Ian Deason
SVP Customer Experience, JetBlue
"The output is quite impressive."
Executive
F500 retailer
"It’s clear ASAPP is doing something different—building from the ground up with
data scientists actively engaged in innovating and helping drive the product
vision."
Zach Thomas
manager, contact center technology, american airlines

"It’s clear ASAPP is doing something different—building from the ground up with
data scientists actively engaged in innovating and helping drive the product
vision."
Zach Thomas
Manager, Contact Center Technology, American Airlines
“ASAPP has significantly improved our efficiency in a very short time. Not only
are we moving interactions from phone to digital, we’re doing it in a way that
both our customers and our crew members love.”
Ian Deason
SVP Customer Experience, JetBlue
"The output is quite impressive."
Executive
F5600 RETAILER
"It’s clear ASAPP is doing something different—building from the ground up with
data scientists actively engaged in innovating and helping drive the product
vision."
Zach Thomas
Manager, Contact Center Technology, American Airlines
“ASAPP has significantly improved our efficiency in a very short time. Not only
are we moving interactions from phone to digital, we’re doing it in a way that
both our customers and our crew members love.”
Ian Deason
SVP Customer Experience, JetBlue
"The output is quite impressive."
Executive
F5600 RETAILER
"It’s clear ASAPP is doing something different—building from the ground up with
data scientists actively engaged in innovating and helping drive the product
vision."
Zach Thomas
Manager, Contact Center Technology, American Airlines
“ASAPP has significantly improved our efficiency in a very short time. Not only
are we moving interactions from phone to digital, we’re doing it in a way that
both our customers and our crew members love.”
Ian Deason
SVP Customer Experience, JetBlue
"The output is quite impressive."
Executive
F5600 RETAILER
"It’s clear ASAPP is doing something different—building from the ground up with
data scientists actively engaged in innovating and helping drive the product
vision."
Zach Thomas
Manager, Contact Center Technology, American Airlines
“ASAPP has significantly improved our efficiency in a very short time. Not only
are we moving interactions from phone to digital, we’re doing it in a way that
both our customers and our crew members love.”
Ian Deason
SVP Customer Experience, JetBlue



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