esupport.aspentech.com
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161.71.27.224
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Submitted URL: https://esupport.aspentech.com/S_ProductLifecyclePolicy?utm_campaign20210907-CST-GX-Aug%202021%20eBulletin&utm_mediumemail&utm_...
Effective URL: https://esupport.aspentech.com/S_Login?startURL=%2FS_ProductLifecyclePolicy
Submission: On September 10 via api from ES — Scanned from DE
Effective URL: https://esupport.aspentech.com/S_Login?startURL=%2FS_ProductLifecyclePolicy
Submission: On September 10 via api from ES — Scanned from DE
Form analysis 2 forms found in the DOM
Name: j_id0:theForm — POST /S_Login
<form id="j_id0:theForm" name="j_id0:theForm" method="post" action="/S_Login" enctype="application/x-www-form-urlencoded">
<input type="hidden" name="j_id0:theForm" value="j_id0:theForm">
<span id="j_id0:theForm:j_id16">
<title></title>
<div class="modal fade" id="phoneModal"><span id="j_id0:theForm:j_id16:j_id17:j_id19">
<div class="modal-dialog modal-lg" role="document" style="top:0%;width:70%">
<div class="modal-content">
<div class="modal-header">
<button aria-label="Close" class="close btn-lg" data-dismiss="modal" type="button">
<span aria-hidden="true">×</span>
</button>
<h4 class="modal-title">Support Center Hours & Phone Numbers</h4>
</div>
<div class="modal-body">
<div class="container-fluid">
<div class="row">
<div class="col-xs-12">
<div class="body_copy">
<p>When you contact our Support Centers, our automated attendant will guide you through the available options.</p>
<p style="color:yellow;"> Please note that some of our Customer Support phone numbers have changed.
<a href="https://esupport.aspentech.com/contact_phone" style="color:#e1e1e1;text-decoration:underline" target="_blank">Click here</a> for the new numbers. </p>
</div>
</div>
</div>
</div>
</div>
<div class="modal-footer">
</div>
</div>
</div>
</span>
</div>
<div class="modal fade" id="emailModal"><span id="j_id0:theForm:j_id16:j_id17:j_id23">
<div class="modal-dialog modal-lg" role="document" style="top:0%;width:70%">
<div class="modal-content">
<div class="modal-header">
<button aria-label="Close" class="close btn-lg" data-dismiss="modal" type="button">
<span aria-hidden="true">×</span>
</button>
<h4 class="modal-title">Email Addresses</h4>
</div>
<div class="modal-body">
<div class="container-fluid">
<div class="row">
<div class="col-xs-12">
<div class="body_copy">
<p>We use product family specific e-mail addresses to route your issues to the most appropriate resource. If you do not know which e-mail address to use, you can direct your inquiry to
<a class="strong" href="mailto:eSupport@aspentech.com">eSupport@aspentech.com</a>.</p>
<div class="row">
<div class="col-md-12">
<div class="row">
<div class="col-md-6">Aspen Engineering Suite</div>
<div class="col-md-6"><a class="strong" href="mailto:aes.support@aspentech.com">aes.support@aspentech.com</a></div>
</div>
<div class="row">
<div class="col-md-6">Aspen Manufacturing Suite</div>
<div class="col-md-6"><a class="strong" href="mailto:ams.support@aspentech.com">ams.support@aspentech.com</a></div>
</div>
<div class="row">
<div class="col-md-6">Asset Performance Management</div>
<div class="col-md-6"><a class="strong" href="mailto:apm.support@aspentech.com">apm.support@aspentech.com</a></div>
</div>
<div class="row">
<div class="col-md-6">Chemical Supply Chain</div>
<div class="col-md-6"><a class="strong" href="mailto:scm.support@aspentech.com">scm.support@aspentech.com</a></div>
</div>
<div class="row">
<div class="col-md-6">Petroleum Supply Chain and Blending</div>
<div class="col-md-6"><a class="strong" href="mailto:pims.support@aspentech.com">pims.support@aspentech.com</a></div>
</div>
<div class="row">
<div class="col-md-6">Aspen Fleet Optimizer</div>
<div class="col-md-6"><a class="strong" href="mailto:aspenretail.support@aspentech.com">aspenretail.support@aspentech.com</a> </div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="modal-footer">
</div>
</div>
</div>
</span>
</div>
<div class="modal fade" id="priorityModal"><span id="j_id0:theForm:j_id16:j_id17:j_id27">
<div class="modal-dialog modal-lg" id="su120" role="document">
<div class="modal-content" id="su121">
<div class="modal-header" id="su122">
<button aria-label="Close" class="close btn-lg" data-dismiss="modal" type="button">
<span aria-hidden="true">×</span>
</button>
<h4 class="modal-title">Priority Definitions</h4>
</div>
<div class="modal-body" id="su123">
<div class="container-fluid" id="su124">
<div class="row" id="su125">
<div class="col-xs-12">
<div class="body_copy">
<label class="col-md-2 col-xs-4">Critical</label>
<p class="col-md-10 col-xs-8">Production System down. Unable to collect or generate critical data correctly. Critical project at a stand still.</p>
<label class="col-md-2 col-xs-4">Urgent</label>
<p class="col-md-10 col-xs-8">Cannot use major product feature or cannot fully utilize product as designed or documented. No "acceptable" workaround available. Necessary to correct major feature issue.</p>
<label class="col-md-2 col-xs-4">Important</label>
<p class="col-md-10 col-xs-8">General problem or question which does not prevent the user from fully utilizing product (as designed or documented).</p>
<label class="col-md-2 col-xs-4">Minor</label>
<p class="col-md-10 col-xs-8">Not awaiting immediate solution or response.</p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</span>
</div>
<div class="modal fade" id="T_phoneModal"><span id="j_id0:theForm:j_id16:j_id17:j_id31">
<div class="modal-dialog modal-lg" role="document" style="top:0%;width:70%">
<div class="modal-content">
<div class="modal-header">
<button aria-label="Close" class="close btn-lg" data-dismiss="modal" type="button">
<span aria-hidden="true">×</span>
</button>
<h3 class="modal-title">AspenTech Training Phone Numbers</h3>
</div>
<div class="modal-body">
<div class="container-fluid">
<div class="row">
<div class="col-xs-12">
<div class="body_copy">
<p>When you contact our Support Centers, our automated attendant will guide you through the available options.</p>
<p style="color:yellow;"> Please note that some of our Customer Support phone numbers have changed.
<a href="https://esupport.aspentech.com/contact_phone" style="color:#e1e1e1;text-decoration:underline" target="_blank">Click here</a> for the new numbers. </p>
</div>
</div>
</div>
</div>
</div>
<div class="modal-footer">
</div>
</div>
</div>
</span>
</div>
<div class="modal fade" id="T_emailModal"><span id="j_id0:theForm:j_id16:j_id17:j_id35">
<div class="modal-dialog modal-lg" role="document" style="top:0%;width:70%">
<div class="modal-content">
<div class="modal-header">
<button aria-label="Close" class="close btn-lg" data-dismiss="modal" type="button">
<span aria-hidden="true">×</span>
</button>
<h3 class="modal-title">Training Email Addresses</h3>
</div>
<div class="modal-body">
<div class="container-fluid">
<div class="row">
<div class="col-xs-12">
<div class="body_copy">
<p> Contact your regional Training group using the email addresses below. </p>
<div class="row">
<div class="col-md-6">North and South America</div>
<div class="col-md-6"><a class="strong" href="mailto:nala.training@aspentech.com">nala.training@aspentech.com</a></div>
</div>
<div class="row">
<div class="col-md-6">Europe, Middle East, and Africa</div>
<div class="col-md-6"><a class="strong" href="mailto:emea.training@aspentech.com">emea.training@aspentech.com</a></div>
</div>
<div class="row">
<div class="col-md-6">Asia-Pacific</div>
<div class="col-md-6"><a class="strong" href="mailto:apac.training@aspentech.com">apac.training@aspentech.com</a></div>
</div>
<div class="row">
<div class="col-md-6">China</div>
<div class="col-md-6"><a class="strong" href="mailto:china.training@aspentech.com">china.training@aspentech.com</a></div>
</div>
<div class="row">
<div class="col-md-6">Japan</div>
<div class="col-md-6"><a class="strong" href="mailto:japan.training@aspentech.com">japan.training@aspentech.com</a> </div>
</div>
<div class="row">
<div class="col-md-6">Korea</div>
<div class="col-md-6"><a class="strong" href="mailto:korea.training@aspentech.com">korea.training@aspentech.com</a></div>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="modal-footer">
</div>
</div>
</div>
</span>
</div><span id="j_id0:theForm:j_id16:j_id17:j_id39">
<nav class="navbar navbar-inverse navbar-fixed-top" id="SupportHeader">
<div class="container-fluid">
<div class="navbar-header">
<div class="logo-container">
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<div class="tagline-container"><span style="color: rgb(0, 109, 204)"></span><a href="S_Homepage">Support Center</a></div>
<button aria-expanded="false" class="navbar-toggle" data-target=".js-navbar-collapse" data-toggle="collapse" id="menuToggle" type="button">
<span class="sr-only">Toggle navigation</span>
<span class="icon-bar"></span>
<span class="icon-bar"></span>
<span class="icon-bar"></span>
</button>
</div><span id="j_id0:theForm:j_id16:j_id17:j_id43">
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<div class="input-group" style="width:100%">
<input class="form-control header_search" id="searchValue" style="width:100%" type="text" placeholder="Search...">
<span class="input-group-btn">
<button class="btn btn-default" onclick="doSearch();" type="button"><i aria-hidden="true" class="fa fa-search"></i> </button>
</span>
</div>
<script type="text/javascript">
$(document).ready(function() {
if ($('nav').is("#SupportHeader")) {
$("#searchValue").attr("placeholder", "Search...");
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